Tollington Lodge
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds25
- SpecialismsCaring for adults over 65 yrs, Dementia
- Last inspected2023-07-20
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
The eight family priority themes
- Staff warmth75
- Compassion & dignity75
- Cleanliness72
- Activities & engagement65
- Food quality65
- Healthcare70
- Management & leadership52
- Resident happiness70
What inspectors found
Inspected 2023-07-20
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the May 2025 inspection. This domain covers care planning, staff training including dementia-specific training, healthcare access, nutrition, and hydration. The home lists dementia as a specialism, which means inspectors will have looked at whether staff have training relevant to that group. No specific training content, care plan examples, or healthcare access detail was included in the published report text.Is this home caring?
The Caring domain was rated Good at the May 2025 inspection. This domain covers how staff interact with residents, whether dignity and privacy are respected, and whether people are supported to be as independent as possible. No specific inspector observations, resident quotes, or relative feedback was included in the published report text. The rating alone tells you inspectors did not identify a pattern of undignified or disrespectful care.Is the home responsive?
The Responsive domain was rated Good at the May 2025 inspection. This domain covers how well the home tailors its care and activities to individual preferences, how it handles complaints, and how it supports residents at the end of life. The home's specialism in dementia means inspectors should have looked at whether activities and daily routines are adapted for people at different stages of dementia. No specific activity examples, complaint outcomes, or end-of-life planning detail was included in the published report text.Is the home well-led?
The Well-led domain was rated Requires Improvement at the May 2025 inspection. This is the only domain where the home did not achieve a Good or better rating, and it represents a decline from the previous overall Good rating. The registered manager is Mrs Yvette Cherie Knight and the nominated individual is Mrs Elena Ellis. The published report text does not describe what specific governance, oversight, or cultural failings prompted this rating. A Requires Improvement in Well-led typically indicates that the systems for monitoring quality, acting on feedback, and maintaining accountability were not working reliably at the time of inspection.
Source: CQC inspection report →
What the evidence base says
The home specialises in dementia care, with staff trained to support residents experiencing memory loss and related challenges. They provide residential care exclusively for adults over 65. Dementia care forms a core part of the service at Tollington Lodge. The secure environment helps residents feel safe while managing the uncertainties that can come with memory conditions. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Most areas of care at Tollington Lodge scored in the positive-but-limited range because the inspection awarded Good across Safe, Effective, Caring, and Responsive, but the detail behind those ratings was not published in the available report text. The Requires Improvement in Well-led pulls the overall score down and is the single most important thing to investigate before you make a decision.
Homes in South West typically score 68–82.Worth a visit
Tollington Lodge Rest Home, at 146 Milton Road in Weston-super-Mare, was assessed in May 2025 and the report was published in June 2025. Four of the five inspection domains, Safe, Effective, Caring, and Responsive, were rated Good. That is a meaningful baseline: inspectors did not find the kind of serious failings that would make this a home to rule out immediately. The home specialises in dementia care and personal care for adults over 65, with 25 beds and a registered manager in post. The important caveat is that Well-led was rated Requires Improvement, and this rating has declined from an overall Good at the previous inspection. That decline matters because leadership quality is the strongest predictor of whether a care home maintains or improves its standards over time. The published report contains very little specific detail about what inspectors actually observed, which makes it genuinely difficult to assess what daily life looks like for your mum or dad. Before visiting, read the full inspection report on the official regulator's website for any detail beyond the domain ratings. On your visit, focus your questions on what specifically triggered the Requires Improvement in Well-led, what has been done to address it, and what the management team looks like on a typical weekday compared with an inspection day.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Tollington Lodge measures up against the other homes you’re considering. Free account.
In Their Own Words
How Tollington Lodge describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Specialised dementia care in a secure Weston Super Mare setting
Compassionate Care in Weston Super Mare at Tollington Lodge Rest Home
Tollington Lodge Rest Home in Weston Super Mare provides residential care with a focus on supporting residents living with dementia. The home cares for adults over 65 and offers specialised support for those navigating memory-related conditions. Situated in this seaside town, the home provides a secure environment for residents requiring dedicated dementia care.
Who they care for
The home specialises in dementia care, with staff trained to support residents experiencing memory loss and related challenges. They provide residential care exclusively for adults over 65.
Dementia care forms a core part of the service at Tollington Lodge. The secure environment helps residents feel safe while managing the uncertainties that can come with memory conditions.
“If you're considering Tollington Lodge for someone you love, visiting in person will give you the clearest picture of their approach to care.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Most areas of care at Tollington Lodge scored in the positive-but-limited range because the inspection awarded Good across Safe, Effective, Caring, and Responsive, but the detail behind those ratings was not published in the available report text. The Requires Improvement in Well-led pulls the overall score down and is the single most important thing to investigate before you make a decision.
Homes in South West typically score 68–82.Worth a visit
Tollington Lodge Rest Home, at 146 Milton Road in Weston-super-Mare, was assessed in May 2025 and the report was published in June 2025. Four of the five inspection domains, Safe, Effective, Caring, and Responsive, were rated Good. That is a meaningful baseline: inspectors did not find the kind of serious failings that would make this a home to rule out immediately. The home specialises in dementia care and personal care for adults over 65, with 25 beds and a registered manager in post. The important caveat is that Well-led was rated Requires Improvement, and this rating has declined from an overall Good at the previous inspection. That decline matters because leadership quality is the strongest predictor of whether a care home maintains or improves its standards over time. The published report contains very little specific detail about what inspectors actually observed, which makes it genuinely difficult to assess what daily life looks like for your mum or dad. Before visiting, read the full inspection report on the official regulator's website for any detail beyond the domain ratings. On your visit, focus your questions on what specifically triggered the Requires Improvement in Well-led, what has been done to address it, and what the management team looks like on a typical weekday compared with an inspection day.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Tollington Lodge measures up against the other homes you’re considering. Free account.
In Their Own Words
How Tollington Lodge describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Specialised dementia care in a secure Weston Super Mare setting
Compassionate Care in Weston Super Mare at Tollington Lodge Rest Home
Tollington Lodge Rest Home in Weston Super Mare provides residential care with a focus on supporting residents living with dementia. The home cares for adults over 65 and offers specialised support for those navigating memory-related conditions. Situated in this seaside town, the home provides a secure environment for residents requiring dedicated dementia care.
Who they care for
The home specialises in dementia care, with staff trained to support residents experiencing memory loss and related challenges. They provide residential care exclusively for adults over 65.
Dementia care forms a core part of the service at Tollington Lodge. The secure environment helps residents feel safe while managing the uncertainties that can come with memory conditions.
“If you're considering Tollington Lodge for someone you love, visiting in person will give you the clearest picture of their approach to care.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
