Dementia Care Home

Westfield Residential Home

16 Carr Lane, Hull, Humberside, HU10 6JW

Residential homes

At a Glance

The information you need to decide whether this home warrants a closer look.

DCC Family Score
62/ 100
Weighted from family reviews
Dementia SpecialismConfirmed

Residential homes

Families Rate The Staff55 / 100

Staff warmth score

“Well Looked After”55%

of reviewers answered yes

Good to know

  • Registered beds23
  • SpecialismsCaring for adults over 65 yrs, Dementia
  • Last inspected2018-06-23

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The Evidence

What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.

Section 01

What families say

Families describe a place where staff genuinely know each resident — their preferences, their stories, their little routines. The continuity matters here. When the same carers work year after year, they notice the small changes and adjust their approach quietly, without fuss.

The eight family priority themes

  • Staff warmth55
  • Compassion & dignity55
  • Cleanliness55
  • Activities & engagement50
  • Food quality50
  • Healthcare50
  • Management & leadership35
  • Resident happiness55
Section 02

What inspectors found

Inspected 2018-06-23

  • Is this home safe?

    Good
    The Safe domain was rated Good at the April 2018 inspection. This covers staffing levels, medicines management, infection control, and how the home manages risk. The published text does not provide specific observations about night staffing ratios, agency staff usage, or how incidents and falls are recorded and acted upon. The rating suggests inspectors were satisfied with safety arrangements at the time, but the evidence is now over six years old.
    Verified by inspector
  • Is the care effective?

    Good
    The Effective domain was rated Good at the April 2018 inspection. This covers training, care planning, access to healthcare, and food and nutrition. The home lists dementia as a specialism, which means inspectors would have considered whether dementia-specific training and care approaches were in place. The published text provides no specific detail about care plan content, GP access arrangements, or how food quality and dietary needs are managed.
    Verified by inspector
  • Is this home caring?

    Good
    The Caring domain was rated Good at the April 2018 inspection. This is the domain most directly linked to how staff treat your parent day to day, covering warmth, dignity, respect, and whether staff know residents as individuals. The published text does not include any direct observations of staff interactions, resident quotes, or specific examples of how dignity and privacy were upheld. The rating alone indicates inspectors were satisfied, but no evidence is available to contextualise it.
    Verified by inspectorResident testimony recorded
  • Is the home responsive?

    Good
    The Responsive domain was rated Good at the April 2018 inspection. This covers activities, individual engagement, how the home responds to complaints, and end-of-life care planning. The published text provides no detail about the activities programme, whether one-to-one engagement is available for residents who cannot join groups, or how individual preferences are embedded in daily life. The rating indicates inspectors were satisfied in 2018, but the evidence is limited.
    Verified by inspector
  • Is the home well-led?

    Requires improvement
    The well-led domain was rated Requires Improvement at the April 2018 inspection. This is the only domain where inspectors found concerns, covering management visibility, governance systems, and organisational culture. The published text does not detail what specific failings were identified. A monitoring review in July 2023 found no evidence requiring a formal reassessment, but this does not mean the Requires Improvement concerns have been resolved, only that no new evidence triggered a re-inspection.
    Verified by inspector
  • Source: CQC inspection report →

    Section 03

    What the evidence base says

    Westfield specialises in dementia care and supporting adults over 65. The approach here is about consistency and familiarity. As dementia advances, residents aren't relocated to different units. Instead, the care adapts around them, maintaining those crucial threads of continuity. All areas worth probing directly during a visit.

The DCC Verdict

Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.

62/ 100

DCC Family Score

Westfield Residential Home scores 62 out of 100, reflecting a Good rating across most areas but held back by a Requires Improvement in well-led, combined with an inspection that is now over six years old and provides very limited specific detail across all themes.

Homes in Yorkshire & Humberside typically score 68–82.

The three-lens summary

Lens 01

What families tell us

Families describe a place where staff genuinely know each resident — their preferences, their stories, their little routines. The continuity matters here. When the same carers work year after year, they notice the small changes and adjust their approach quietly, without fuss.

Lens 02

What inspectors have recorded

What stands out is how the home handles dementia progression. Rather than moving residents as their condition changes, staff adapt their care approach while keeping everything else stable — same room, same carers, same daily rhythms.

Lens 03

How it sits against good practice

For families facing dementia's uncertainties, knowing there won't be disruptive moves can make all the difference.

DCC Recommendation

Worth a visit

Westfield Residential Home, on Carr Lane in Hull, was rated Good overall at its inspection in April 2018, with Good ratings in Safe, Effective, Caring, and Responsive. The well-led domain was rated Requires Improvement at that time. The home has 23 beds and lists dementia care as a specialism. A monitoring review carried out in July 2023 found no evidence requiring a reassessment of the rating, so the Good overall rating remains in place. The most significant concern for any family visiting now is that the inspection is more than six years old. The published report provides almost no specific observations, staff or resident quotes, or detailed evidence across any theme, which makes it very difficult to know what day-to-day life actually looks like. The Requires Improvement in well-led is particularly important to probe: ask directly who the current registered manager is, how long they have been in post, and what changes have been made to governance and oversight since 2018. A visit to the home is essential before making any decision.

The three questions to ask when you visit

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In Their Own Words

How Westfield Residential Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.

What Westfield Residential Home says about itself

Small Hull home where dementia doesn't mean moving rooms

Dedicated residential home Support in Hull

When dementia progresses, many homes move residents to different units or wings. At Westfield Residential Home in Hull, that's not how things work. This intimate care home keeps residents in familiar surroundings with the same trusted faces, even as their needs change.

Care & specialisms

Who they care for

    Westfield specialises in dementia care and supporting adults over 65.

    How they describe their dementia care

    The approach here is about consistency and familiarity. As dementia advances, residents aren't relocated to different units. Instead, the care adapts around them, maintaining those crucial threads of continuity.

    “For families facing dementia's uncertainties, knowing there won't be disruptive moves can make all the difference.”

    DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

    Free download – Dementia Stage 4

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    Twelve signs to observe. A simple scoring framework. A printable, one-page record you can take to your next GP appointment, so you go in with specifics, not anxiety.

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    Related:

    What Real Families Say About Dementia Care Homes: The Eight Things That Matter Most

    A Which? Report for Care Homes: Real Family Reviews, Not Just Official Inspections

    Step-by-Step Guide to Finding a Care Home for Your Mum in the UK

    What Does 'Dementia Specialist' Actually Mean? How to Tell If a Care Home Really Is One

    Best UK Website for Comparing Dementia Care Homes (Beyond CQC Ratings)

    Dementia care gifts that help

    The Thoughtful Gift That Makes a Difficult Day Easier

    The things that make the greatest difference to someone living with dementia are rarely the most obvious ones. They are the things that ease the day — that give a carer a moment to breathe, or give the person they care for a moment of calm or quiet joy. Every item here was chosen because it works, and because it reduces stress for everyone in the room.

    Comforting Memories

    Britain 1940 to 1970: Memory Lane

    Card Game

    The Card Game That Turns Familiar Phrases Into Open Doors

    Memory Box

    The Box That Holds a Life

    Digital Photoframe

    The Frame That Brings the Family Into the Room

    Digital Calendar

    The Clock That Knows What Day It Is

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