Westfields Residential Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds51
- SpecialismsCaring for adults over 65 yrs, Dementia
- Last inspected2019-01-18
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
The eight family priority themes
- Staff warmth85
- Compassion & dignity88
- Cleanliness72
- Activities & engagement72
- Food quality70
- Healthcare82
- Management & leadership75
- Resident happiness78
What inspectors found
Inspected 2019-01-18
Is this home safe?
Is the care effective?
Westfields was rated Outstanding for Effective at its December 2018 inspection. This rating requires inspectors to find specific, evidenced examples of staff applying their skills and knowledge to deliver genuinely good outcomes for the people they care for. For a home specialising in dementia, this domain covers dementia-specific training, the quality and currency of care plans, access to GPs and other health professionals, and how well the home supports people to maintain their health. An Outstanding rating here is awarded to a small minority of homes and indicates the inspection found meaningful, documented evidence of excellence rather than basic compliance.Is this home caring?
Westfields was rated Outstanding for Caring at its December 2018 inspection. This is the highest rating achievable and is awarded only when inspectors observe consistent, specific evidence that staff treat the people they care for with genuine kindness, respect, and dignity. For an Outstanding Caring rating, inspectors must find that residents and families feel heard and valued, that privacy is protected, that people are supported to maintain independence wherever possible, and that staff interactions go beyond task completion to reflect real human warmth. This rating is the strongest finding in the report and the one most directly relevant to what families tell us matters most.Is the home responsive?
Westfields was rated Good for Responsive at its December 2018 inspection. This domain covers how well the home tailors its care and activities to the individual needs and preferences of the people who live there, including how it responds when needs change and how it approaches end-of-life care. A Good rating indicates that inspectors were satisfied that the home met required standards in these areas. The published report does not describe specific activity programmes, examples of individual tailoring, or end-of-life planning processes.Is the home well-led?
Westfields was rated Good for Well-led at its December 2018 inspection. The home is run by Norse Care (Services) Limited, with Ms Joanna Huxtable named as the Nominated Individual. A Good rating in this domain indicates that inspectors found leadership and governance to be effective, that the home had systems to monitor quality and act on concerns, and that staff felt supported. The published report does not include specific detail about the manager's tenure, culture within the staff team, or how the home handles complaints and feedback.
Source: CQC inspection report →
What the evidence base says
The team at Westfields specialises in dementia care alongside their broader support for older adults. They work to understand each person's unique needs and preferences. For families navigating dementia care, Westfields offers specialised support tailored to each resident's journey. The care team focuses on maintaining dignity and connection throughout the different stages of dementia. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Westfields earned an Overall Outstanding rating, driven by particularly strong inspection findings in how staff care for and treat the people who live there. The score reflects genuine excellence in caring and effective practice, balanced against limited published detail on some day-to-day specifics like food, activities, and night staffing.
Homes in East typically score 68–82.Worth a visit
Westfields in Swaffham was rated Overall Outstanding at its inspection in December 2018, an improvement on its previous Good rating. The inspection found the home to be particularly strong in two areas: the way staff care for and treat the people who live there (rated Outstanding for Caring) and the knowledge, skills, and effectiveness of care delivery (rated Outstanding for Effective). Safety, responsiveness to individuals, and leadership were each rated Good. The main limitation of this report is its age. The inspection took place in December 2018, and while a data review in July 2023 found no reason to change the rating, no full re-inspection has been published since. A lot can change in a care home over several years, including staffing, management, and culture. When you visit, ask how long the current manager has been in post, request to see the most recent staffing rota including overnight cover, and spend time observing how staff interact with residents in communal areas. The Outstanding Caring rating is a strong signal, but it belongs to a moment in time.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
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In Their Own Words
How Westfields Residential Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Caring staff support residents in this Swaffham care home
Compassionate Care in Swaffham at Westfields
When you're looking for the right care in Swaffham, finding a home where individual carers genuinely connect with residents matters deeply. Westfields focuses on caring for adults over 65, including those living with dementia. The home has built a foundation around person-centred care delivered by dedicated staff members.
Who they care for
The team at Westfields specialises in dementia care alongside their broader support for older adults. They work to understand each person's unique needs and preferences.
For families navigating dementia care, Westfields offers specialised support tailored to each resident's journey. The care team focuses on maintaining dignity and connection throughout the different stages of dementia.
“Getting to know Westfields in person will help you understand whether it feels right for your family's needs.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Westfields earned an Overall Outstanding rating, driven by particularly strong inspection findings in how staff care for and treat the people who live there. The score reflects genuine excellence in caring and effective practice, balanced against limited published detail on some day-to-day specifics like food, activities, and night staffing.
Homes in East typically score 68–82.Worth a visit
Westfields in Swaffham was rated Overall Outstanding at its inspection in December 2018, an improvement on its previous Good rating. The inspection found the home to be particularly strong in two areas: the way staff care for and treat the people who live there (rated Outstanding for Caring) and the knowledge, skills, and effectiveness of care delivery (rated Outstanding for Effective). Safety, responsiveness to individuals, and leadership were each rated Good. The main limitation of this report is its age. The inspection took place in December 2018, and while a data review in July 2023 found no reason to change the rating, no full re-inspection has been published since. A lot can change in a care home over several years, including staffing, management, and culture. When you visit, ask how long the current manager has been in post, request to see the most recent staffing rota including overnight cover, and spend time observing how staff interact with residents in communal areas. The Outstanding Caring rating is a strong signal, but it belongs to a moment in time.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Westfields Residential Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Westfields Residential Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Caring staff support residents in this Swaffham care home
Compassionate Care in Swaffham at Westfields
When you're looking for the right care in Swaffham, finding a home where individual carers genuinely connect with residents matters deeply. Westfields focuses on caring for adults over 65, including those living with dementia. The home has built a foundation around person-centred care delivered by dedicated staff members.
Who they care for
The team at Westfields specialises in dementia care alongside their broader support for older adults. They work to understand each person's unique needs and preferences.
For families navigating dementia care, Westfields offers specialised support tailored to each resident's journey. The care team focuses on maintaining dignity and connection throughout the different stages of dementia.
“Getting to know Westfields in person will help you understand whether it feels right for your family's needs.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
