Westin care home
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds52
- SpecialismsCaring for adults over 65 yrs, Dementia, Mental health conditions, Physical disabilities, Sensory impairment
- Last inspected2022-05-07
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
People describe feeling genuinely welcomed here, with staff who treat residents with real respect and warmth. Families notice how their loved ones seem content and settled, which matters so much during what can be an unsettling transition.
The eight family priority themes
- Staff warmth55
- Compassion & dignity55
- Cleanliness55
- Activities & engagement50
- Food quality50
- Healthcare55
- Management & leadership40
- Resident happiness50
What inspectors found
Inspected 2022-05-07
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the September 2024 inspection. This domain covers training, care planning, healthcare access, nutrition, and how well staff understand the needs of people with dementia and other conditions. No specific detail about care plan quality, GP access, dementia training content, or food provision is published in the available report text. The rating alone confirms inspectors found this area broadly satisfactory.Is this home caring?
The Caring domain was rated Good at the September 2024 inspection. This is the domain most directly connected to how staff treat your parent day to day, covering warmth, dignity, respect, and support for independence. No inspector observations, resident quotes, or relative testimony are published in the available report text. The rating indicates inspectors found staff interactions broadly acceptable, but no specific evidence is available to confirm what this looked like in practice.Is the home responsive?
The Responsive domain was rated Good at the September 2024 inspection. This domain covers how well the home tailors its care and activities to each individual, including engagement, meaningful occupation, and end-of-life care. No specific detail about the activity programme, individual engagement, or end-of-life planning is published in the available report text. The Good rating indicates inspectors found this area broadly satisfactory.Is the home well-led?
The Well-led domain was rated Requires Improvement at the September 2024 inspection. This is the domain that covers management, governance, accountability, and the overall culture of the home. A Requires Improvement rating here is significant because it was the domain that pulled the overall rating down from Good. The home has a registered manager, Mr Oomar Suhootooorah, and a nominated individual, Mrs Sehnaz Bi Butt. The published report does not set out what specific governance or leadership issues were identified.
Source: CQC inspection report →
What the evidence base says
Westin provides care for people over 65 with various needs including dementia, mental health conditions, physical disabilities and sensory impairments. The home accepts residents with dementia as part of their range of specialisms. You'll want to discuss their specific approach to dementia care when you visit. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Westin Care Home scores 58 out of 100. Most domains were rated Good at the latest inspection, but a Requires Improvement rating in Well-led, combined with very limited published detail across all areas, means there is not enough specific evidence to score with confidence.
Homes in South West typically score 68–82.The three-lens summary
What families tell us
People describe feeling genuinely welcomed here, with staff who treat residents with real respect and warmth. Families notice how their loved ones seem content and settled, which matters so much during what can be an unsettling transition.
What inspectors have recorded
The care team here focuses on creating a gentle, supportive atmosphere. Families appreciate how staff interact with residents — though one visitor did mention difficulty getting through on the phone, which the home may want to address.
How it sits against good practice
If you're looking for somewhere in Bristol that prioritises kindness and respect, Westin could be worth exploring further.
Worth a visit
Westin Care Home, at 95 Bristol Road, Bristol, was assessed in September 2024 with the report published in December 2024. The home received a Requires Improvement overall rating, having previously been rated Good, which means its quality has declined since the last inspection. Four of the five domains, Safe, Effective, Caring, and Responsive, were rated Good, but the Well-led domain, which covers management, governance, and culture, was rated Requires Improvement. The main concern here is the combination of a declining overall rating and very limited published detail. The inspection summary available does not set out what specific issues were found in any domain, which makes it hard to give you a clear picture of daily life for your parent. Before you visit, prepare targeted questions around night staffing numbers, agency staff usage, how the home responds to incidents, and what improvements management has put in place since the inspection. Ask to speak with the registered manager, Mr Oomar Suhootooorah, and ask directly what actions have been completed since September 2024 and what is still outstanding.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Westin care home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Westin care home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where kindness shapes every single day in Bristol
Westin Care Home – Expert Care in Bristol
Families visiting Westin Care Home in Bristol often mention the same thing — how gentle and respectful the staff are with their loved ones. This care home supports people with various needs, from sensory impairments to dementia, creating a calm environment where residents feel emotionally secure.
Who they care for
Westin provides care for people over 65 with various needs including dementia, mental health conditions, physical disabilities and sensory impairments.
The home accepts residents with dementia as part of their range of specialisms. You'll want to discuss their specific approach to dementia care when you visit.
“If you're looking for somewhere in Bristol that prioritises kindness and respect, Westin could be worth exploring further.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Westin Care Home scores 58 out of 100. Most domains were rated Good at the latest inspection, but a Requires Improvement rating in Well-led, combined with very limited published detail across all areas, means there is not enough specific evidence to score with confidence.
Homes in South West typically score 68–82.The three-lens summary
What families tell us
People describe feeling genuinely welcomed here, with staff who treat residents with real respect and warmth. Families notice how their loved ones seem content and settled, which matters so much during what can be an unsettling transition.
What inspectors have recorded
The care team here focuses on creating a gentle, supportive atmosphere. Families appreciate how staff interact with residents — though one visitor did mention difficulty getting through on the phone, which the home may want to address.
How it sits against good practice
If you're looking for somewhere in Bristol that prioritises kindness and respect, Westin could be worth exploring further.
Worth a visit
Westin Care Home, at 95 Bristol Road, Bristol, was assessed in September 2024 with the report published in December 2024. The home received a Requires Improvement overall rating, having previously been rated Good, which means its quality has declined since the last inspection. Four of the five domains, Safe, Effective, Caring, and Responsive, were rated Good, but the Well-led domain, which covers management, governance, and culture, was rated Requires Improvement. The main concern here is the combination of a declining overall rating and very limited published detail. The inspection summary available does not set out what specific issues were found in any domain, which makes it hard to give you a clear picture of daily life for your parent. Before you visit, prepare targeted questions around night staffing numbers, agency staff usage, how the home responds to incidents, and what improvements management has put in place since the inspection. Ask to speak with the registered manager, Mr Oomar Suhootooorah, and ask directly what actions have been completed since September 2024 and what is still outstanding.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Westin care home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Westin care home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where kindness shapes every single day in Bristol
Westin Care Home – Expert Care in Bristol
Families visiting Westin Care Home in Bristol often mention the same thing — how gentle and respectful the staff are with their loved ones. This care home supports people with various needs, from sensory impairments to dementia, creating a calm environment where residents feel emotionally secure.
Who they care for
Westin provides care for people over 65 with various needs including dementia, mental health conditions, physical disabilities and sensory impairments.
The home accepts residents with dementia as part of their range of specialisms. You'll want to discuss their specific approach to dementia care when you visit.
Management & ethos
The care team here focuses on creating a gentle, supportive atmosphere. Families appreciate how staff interact with residents — though one visitor did mention difficulty getting through on the phone, which the home may want to address.
The home & environment
The home maintains clean, well-kept spaces throughout. While visitors mention the facilities are pleasant, you'll want to ask about specific features that support residents with sensory or mobility needs during your visit.
“If you're looking for somewhere in Bristol that prioritises kindness and respect, Westin could be worth exploring further.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
