Windermere Grange
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds64
- SpecialismsCaring for adults over 65 yrs, Dementia, Learning disabilities
- Last inspected2024-02-24
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Visitors describe finding a warm atmosphere when they arrive at Windermere Grange. The environment feels pleasant and welcoming, with residents appearing settled and comfortable in their surroundings.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement45
- Food quality60
- Healthcare70
- Management & leadership75
- Resident happiness65
What inspectors found
Inspected 2024-02-24
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the January 2024 inspection. This covers training, care planning, healthcare access, and nutrition. The home lists dementia as a specialism, which implies that relevant training is in place, and a Good rating in this domain suggests care plans and healthcare referrals meet the required standard. The published report text does not describe specific dementia training content, how often care plans are reviewed, or how meals are managed for people with swallowing difficulties or changing appetites.Is this home caring?
The Caring domain was rated Good at the January 2024 inspection. This covers how staff treat the people who live at the home: whether they are warm, respectful, and attentive to dignity and independence. A Good rating here is encouraging and suggests inspectors were satisfied with the standard of interactions they observed. The published report text does not include specific quotes from residents or relatives, nor does it describe particular examples of staff behaviour or dignity-preserving practice.Is the home responsive?
The Responsive domain was rated Requires Improvement at the January 2024 inspection. This is the one domain that fell below the Good standard and covers whether the home tailors its care and activities to each individual, responds to concerns, and meets the specific needs of each person. The published report text does not detail the specific reasons for this rating, so the precise gap that inspectors identified is not clear from the available findings. This rating is significant for any family considering the home for a parent with dementia.Is the home well-led?
The Well-led domain was rated Good at the January 2024 inspection. The home is run by St Martin's Care Limited, with Mrs Donna Marie Jones as registered manager and Mrs Hayley Louise Robertshaw as nominated individual. A Good Well-led rating suggests that governance, accountability, and management oversight meet the required standard. The overall improvement from a previous Requires Improvement rating to Good is a positive trajectory indicator. No specific detail about manager visibility, staff culture, complaint handling, or learning from incidents is available in the published report text.
Source: CQC inspection report →
What the evidence base says
The team at Windermere Grange specialises in supporting people over 65, including those with dementia and adults with learning disabilities. This combination of expertise means they're equipped to care for residents with varying and complex needs. For residents living with dementia, Windermere Grange provides specialist care tailored to their changing needs. The team understands the importance of creating a supportive environment that helps maintain dignity and quality of life. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Windermere Grange scores well on staffing, leadership, and care quality, but the Requires Improvement rating in Responsive pulls the overall score down, signalling that individual activities and tailored engagement need closer scrutiny before you decide.
Homes in North East typically score 68–82.The three-lens summary
What families tell us
Visitors describe finding a warm atmosphere when they arrive at Windermere Grange. The environment feels pleasant and welcoming, with residents appearing settled and comfortable in their surroundings.
What inspectors have recorded
How it sits against good practice
If you're looking for specialist care in Middlesbrough, visiting Windermere Grange could help you understand their approach firsthand.
Worth a visit
Windermere Grange Care Home, on Windermere Road in Middlesbrough, was rated Good overall at its inspection in January 2024, an improvement on a previous Requires Improvement rating. The home is registered for up to 64 people and specialises in dementia, learning disabilities, and older adult care. Three of the five inspection domains, Safe, Effective, and Caring, were rated Good, and the Well-led domain also achieved Good, pointing to a stable management team under registered manager Mrs Donna Marie Jones and nominated individual Mrs Hayley Louise Robertshaw. The one area of concern is the Responsive domain, which was rated Requires Improvement. This domain covers whether your parent will have a meaningful life here: activities, individual engagement, and whether the home responds to each person's specific needs and preferences. Before you decide, ask to see actual activity records from the past month (not the planned schedule), and specifically ask how staff would engage your parent on an evening or a weekend if they cannot join a group session. The published inspection report available at the time of this analysis contains limited detail beyond ratings, so many questions on this page are marked as not assessed and should be put directly to the home on a visit.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Windermere Grange measures up against the other homes you’re considering. Free account.
In Their Own Words
How Windermere Grange describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Welcoming specialist care for dementia and learning disabilities in Middlesbrough
Residential home in Middlesbrough: True Peace of Mind
Windermere Grange Care Home in Middlesbrough provides specialist support for older adults, including those living with dementia or learning disabilities. The home creates a friendly, pleasant environment where residents appear content and well cared for. Located in the North East, this care home offers a reassuring setting for families navigating complex care needs.
Who they care for
The team at Windermere Grange specialises in supporting people over 65, including those with dementia and adults with learning disabilities. This combination of expertise means they're equipped to care for residents with varying and complex needs.
For residents living with dementia, Windermere Grange provides specialist care tailored to their changing needs. The team understands the importance of creating a supportive environment that helps maintain dignity and quality of life.
“If you're looking for specialist care in Middlesbrough, visiting Windermere Grange could help you understand their approach firsthand.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Windermere Grange scores well on staffing, leadership, and care quality, but the Requires Improvement rating in Responsive pulls the overall score down, signalling that individual activities and tailored engagement need closer scrutiny before you decide.
Homes in North East typically score 68–82.The three-lens summary
What families tell us
Visitors describe finding a warm atmosphere when they arrive at Windermere Grange. The environment feels pleasant and welcoming, with residents appearing settled and comfortable in their surroundings.
What inspectors have recorded
How it sits against good practice
If you're looking for specialist care in Middlesbrough, visiting Windermere Grange could help you understand their approach firsthand.
Worth a visit
Windermere Grange Care Home, on Windermere Road in Middlesbrough, was rated Good overall at its inspection in January 2024, an improvement on a previous Requires Improvement rating. The home is registered for up to 64 people and specialises in dementia, learning disabilities, and older adult care. Three of the five inspection domains, Safe, Effective, and Caring, were rated Good, and the Well-led domain also achieved Good, pointing to a stable management team under registered manager Mrs Donna Marie Jones and nominated individual Mrs Hayley Louise Robertshaw. The one area of concern is the Responsive domain, which was rated Requires Improvement. This domain covers whether your parent will have a meaningful life here: activities, individual engagement, and whether the home responds to each person's specific needs and preferences. Before you decide, ask to see actual activity records from the past month (not the planned schedule), and specifically ask how staff would engage your parent on an evening or a weekend if they cannot join a group session. The published inspection report available at the time of this analysis contains limited detail beyond ratings, so many questions on this page are marked as not assessed and should be put directly to the home on a visit.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Windermere Grange measures up against the other homes you’re considering. Free account.
In Their Own Words
How Windermere Grange describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Welcoming specialist care for dementia and learning disabilities in Middlesbrough
Residential home in Middlesbrough: True Peace of Mind
Windermere Grange Care Home in Middlesbrough provides specialist support for older adults, including those living with dementia or learning disabilities. The home creates a friendly, pleasant environment where residents appear content and well cared for. Located in the North East, this care home offers a reassuring setting for families navigating complex care needs.
Who they care for
The team at Windermere Grange specialises in supporting people over 65, including those with dementia and adults with learning disabilities. This combination of expertise means they're equipped to care for residents with varying and complex needs.
For residents living with dementia, Windermere Grange provides specialist care tailored to their changing needs. The team understands the importance of creating a supportive environment that helps maintain dignity and quality of life.
“If you're looking for specialist care in Middlesbrough, visiting Windermere Grange could help you understand their approach firsthand.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
