Hylton View Care Home – Roseberry Care Centres
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds40
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities, Sensory impairment
- Last inspected2020-02-22
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Visitors often mention the calm atmosphere that greets them at the door. The home feels settled and welcoming, with residents engaged in activities throughout the day. It's the kind of place where staff know how each person likes their tea and remember the small preferences that help someone feel at ease.
The eight family priority themes
- Staff warmth55
- Compassion & dignity55
- Cleanliness55
- Activities & engagement50
- Food quality50
- Healthcare55
- Management & leadership65
- Resident happiness55
What inspectors found
Inspected 2020-02-22
Is this home safe?
Is the care effective?
The home was rated Good for Effective at its February 2022 inspection. This domain covers care planning, training, healthcare access, nutrition, and hydration. No specific detail about care plan content, dementia training programmes, GP access arrangements, or food quality is recorded in the published findings. The home lists dementia as a specialism, which implies staff training in this area is expected.Is this home caring?
The home was rated Good for Caring at its February 2022 inspection. This domain covers staff kindness, dignity, respect, and support for independence. No inspector observations of staff interactions, no resident or family quotes, and no specific examples of dignified care practice are recorded in the published findings. The improvement from Requires Improvement at a previous inspection suggests that any earlier concerns in this area were resolved.Is the home responsive?
The home was rated Good for Responsive at its February 2022 inspection. This domain covers activities, individual engagement, complaints handling, and end-of-life planning. No specific activities are described in the published findings, and there is no detail about one-to-one engagement for people who cannot join group sessions or about how the home tailors its programme to individuals' interests and histories.Is the home well-led?
The home was rated Good for Well-led at its February 2022 inspection, having previously been rated Requires Improvement. The published findings name Mrs Dominique Creighton as the registered manager and Mrs Jean Thomas as the nominated individual, suggesting a clear management structure. No further detail about management visibility, staff culture, governance systems, or complaint handling is recorded in the published text. A July 2023 monitoring review found no reason to reassess the rating.
Source: CQC inspection report →
What the evidence base says
The home welcomes people over 65 who need support with dementia, physical disabilities or sensory impairments. Staff here understand that dementia affects everyone differently. They take time during daily routines to communicate in ways that work for each person, staying patient and warm even when things get repetitive or challenging. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Hylton View holds a Good rating across all five domains after improving from Requires Improvement, which is encouraging. However, the inspection report available to us contains very limited specific detail, so most scores reflect the rating itself rather than concrete observed evidence.
Homes in North East typically score 68–82.The three-lens summary
What families tell us
Visitors often mention the calm atmosphere that greets them at the door. The home feels settled and welcoming, with residents engaged in activities throughout the day. It's the kind of place where staff know how each person likes their tea and remember the small preferences that help someone feel at ease.
What inspectors have recorded
What stands out is how the whole team works together. Care staff respond quickly when families raise concerns, and they coordinate well with visiting doctors and nurses. Medication routines run like clockwork with clear documentation. When medical professionals make recommendations, staff follow through properly.
How it sits against good practice
Sometimes the best care comes from simply taking time to understand what someone needs.
Worth a visit
Hylton View, on Old Mill Road in Sunderland, was rated Good across all five domains at its inspection in February 2022, having previously been rated Requires Improvement. That improvement matters: it tells you the home identified problems and addressed them. A subsequent review in July 2023 found no reason to change that rating. The home is registered for up to 40 people, including those living with dementia, physical disabilities, and sensory impairment, and is operated by Roseberry Care Centres GB Limited. The main limitation here is that the published inspection report contains very little specific detail about what inspectors actually saw, heard, or read during their visit. The Good ratings are genuinely positive, but they tell you the direction of travel rather than the full picture. Before visiting, prepare specific questions: ask to see the actual staffing rota from last week (not a template), ask what the night staffing ratio is on the dementia unit, and ask how often your parent's care plan would be reviewed and whether you would be included in that process. On your visit, watch how staff interact with residents in corridors and communal areas, and note whether interactions feel unhurried.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Hylton View Care Home – Roseberry Care Centres measures up against the other homes you’re considering. Free account.
In Their Own Words
How Hylton View Care Home – Roseberry Care Centres describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where understanding meets warmth in Sunderland dementia care
Dedicated nursing home Support in Sunderland
When dementia changes how someone experiences the world, finding carers who truly understand makes all the difference. Hylton View in Sunderland has built its reputation on taking time to learn what matters to each resident. Families describe watching staff communicate gently and respectfully, especially during those moments when confusion might otherwise cause distress.
Who they care for
The home welcomes people over 65 who need support with dementia, physical disabilities or sensory impairments.
Staff here understand that dementia affects everyone differently. They take time during daily routines to communicate in ways that work for each person, staying patient and warm even when things get repetitive or challenging.
“Sometimes the best care comes from simply taking time to understand what someone needs.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Hylton View holds a Good rating across all five domains after improving from Requires Improvement, which is encouraging. However, the inspection report available to us contains very limited specific detail, so most scores reflect the rating itself rather than concrete observed evidence.
Homes in North East typically score 68–82.The three-lens summary
What families tell us
Visitors often mention the calm atmosphere that greets them at the door. The home feels settled and welcoming, with residents engaged in activities throughout the day. It's the kind of place where staff know how each person likes their tea and remember the small preferences that help someone feel at ease.
What inspectors have recorded
What stands out is how the whole team works together. Care staff respond quickly when families raise concerns, and they coordinate well with visiting doctors and nurses. Medication routines run like clockwork with clear documentation. When medical professionals make recommendations, staff follow through properly.
How it sits against good practice
Sometimes the best care comes from simply taking time to understand what someone needs.
Worth a visit
Hylton View, on Old Mill Road in Sunderland, was rated Good across all five domains at its inspection in February 2022, having previously been rated Requires Improvement. That improvement matters: it tells you the home identified problems and addressed them. A subsequent review in July 2023 found no reason to change that rating. The home is registered for up to 40 people, including those living with dementia, physical disabilities, and sensory impairment, and is operated by Roseberry Care Centres GB Limited. The main limitation here is that the published inspection report contains very little specific detail about what inspectors actually saw, heard, or read during their visit. The Good ratings are genuinely positive, but they tell you the direction of travel rather than the full picture. Before visiting, prepare specific questions: ask to see the actual staffing rota from last week (not a template), ask what the night staffing ratio is on the dementia unit, and ask how often your parent's care plan would be reviewed and whether you would be included in that process. On your visit, watch how staff interact with residents in corridors and communal areas, and note whether interactions feel unhurried.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Hylton View Care Home – Roseberry Care Centres measures up against the other homes you’re considering. Free account.
In Their Own Words
How Hylton View Care Home – Roseberry Care Centres describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where understanding meets warmth in Sunderland dementia care
Dedicated nursing home Support in Sunderland
When dementia changes how someone experiences the world, finding carers who truly understand makes all the difference. Hylton View in Sunderland has built its reputation on taking time to learn what matters to each resident. Families describe watching staff communicate gently and respectfully, especially during those moments when confusion might otherwise cause distress.
Who they care for
The home welcomes people over 65 who need support with dementia, physical disabilities or sensory impairments.
Staff here understand that dementia affects everyone differently. They take time during daily routines to communicate in ways that work for each person, staying patient and warm even when things get repetitive or challenging.
Management & ethos
What stands out is how the whole team works together. Care staff respond quickly when families raise concerns, and they coordinate well with visiting doctors and nurses. Medication routines run like clockwork with clear documentation. When medical professionals make recommendations, staff follow through properly.
The home & environment
The kitchen team keeps things interesting with varied menus and freshly baked treats that families say residents genuinely enjoy. Everything runs smoothly behind the scenes too — the home stays clean and well-maintained without feeling clinical. There's space to move around comfortably, whether joining in activities or finding a quiet corner.
“Sometimes the best care comes from simply taking time to understand what someone needs.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
