Dementia Care Home

Ashton Grange Nursing Homes In Crawley West Sussex

3 Richmond Road, Horsham, Sussex, RH12 2EG

Nursing homes

At a Glance

The information you need to decide whether this home warrants a closer look.

DCC Family Score
63/ 100
Weighted from family reviews
Dementia SpecialismConfirmed

Nursing homes

Families Rate The Staff55 / 100

Staff warmth score

“Well Looked After”52%

of reviewers answered yes

Good to know

  • Registered beds31
  • SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Learning disabilities
  • Last inspected2019-09-12

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The Evidence

What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.

Section 01

What families say

Families visiting Ashton Grange often comment on how staff take time to understand what matters to each resident. Whether it's knowing someone's favourite spot in the garden or remembering how they like their tea, these personal touches seem to make a real difference to daily life.

The eight family priority themes

  • Staff warmth55
  • Compassion & dignity58
  • Cleanliness55
  • Activities & engagement50
  • Food quality50
  • Healthcare55
  • Management & leadership42
  • Resident happiness52
Section 02

What inspectors found

Inspected 2019-09-12

  • Is this home safe?

    Good
    The safe domain was rated Good at the August 2019 inspection. This implies inspectors did not identify significant concerns about staffing levels, medicines management, or safeguarding at the time. However, the published summary does not include specific detail about staffing ratios, night cover, falls management, or agency staff use. The home supports a mixed population including people with dementia, which makes safe staffing at night particularly important. No safeguarding incidents or enforcement actions are recorded in the available text.
    Verified by inspector
  • Is the care effective?

    Good
    The effective domain was rated Good at the August 2019 inspection. This covers training, care planning, healthcare access, and food. The published summary does not include specific observations about dementia training content, GP access arrangements, medication reviews, or care plan quality. Given the home's specialism in dementia and learning disabilities, the depth of staff training in these areas is particularly relevant. Food quality and choice are not mentioned in the available text.
    Verified by inspector
  • Is this home caring?

    Good
    The caring domain was rated Good at the August 2019 inspection. This covers staff warmth, dignity, privacy, and respect for independence. The published summary contains no direct inspector observations of staff interactions, no quotes from residents or relatives, and no specific examples of how dignity was upheld. A Good rating suggests inspectors did not find cause for concern, but without specific evidence it is not possible to describe what good caring looks like day-to-day in this particular home.
    Verified by inspectorResident testimony recorded
  • Is the home responsive?

    Good
    The responsive domain was rated Good at the August 2019 inspection. This covers activities, individual engagement, and responsiveness to personal preferences. The published summary includes no detail about the activities programme, one-to-one engagement for residents who cannot join group sessions, or how the home responds to individual requests and preferences. For a home with a dementia specialism, meaningful daily activity and individual engagement are particularly important to quality of life.
    Verified by inspector
  • Is the home well-led?

    Requires improvement
    The well-led domain was rated Requires Improvement at the August 2019 inspection. This is the one domain that did not meet the standard inspectors expected. A desk-based review in July 2023 found no evidence requiring a change to the overall rating, but that review did not constitute a full re-inspection. The published text names the registered manager and nominated individual but gives no detail about what the Requires Improvement finding related to, what improvements were made, or whether the underlying concerns have been fully resolved. This is the most significant gap in the available evidence.
    Verified by inspector
  • Source: CQC inspection report →

    Section 03

    What the evidence base says

    Ashton Grange welcomes adults of all ages, including younger people with learning disabilities and those needing nursing care. The home also provides specialist dementia support. For residents with dementia, the team works to maintain familiar routines and provide activities that feel meaningful and engaging. All areas worth probing directly during a visit.

The DCC Verdict

Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.

63/ 100

DCC Family Score

This home scores in the mid-range because the inspection found broadly positive care across most areas, but the published report contains very little specific detail or direct observation to support those findings. The Requires Improvement rating for leadership, which has not been formally reassessed since 2019, pulls the overall score down.

Homes in South East typically score 68–82.

The three-lens summary

Lens 01

What families tell us

Families visiting Ashton Grange often comment on how staff take time to understand what matters to each resident. Whether it's knowing someone's favourite spot in the garden or remembering how they like their tea, these personal touches seem to make a real difference to daily life.

Lens 02

What inspectors have recorded

Staff here seem particularly good at staying responsive to residents' changing needs. Families mention feeling heard when they raise concerns or share information about their loved one's preferences.

Lens 03

How it sits against good practice

If you're looking for care in the Horsham area, it might be worth arranging a visit to see if Ashton Grange feels right for your family.

DCC Recommendation

Worth a visit

Ashton Grange Nursing and Residential Home, in Horsham, was rated Good overall at its last inspection in August 2019, an improvement from its previous Requires Improvement rating. Inspectors found the home to be Good across safe, effective, caring, and responsive domains. The home supports up to 31 people, including adults with dementia and learning disabilities, and is registered with a named manager. The most important uncertainty here is that the published inspection summary contains very little specific detail: no direct inspector observations, no resident or relative quotes, and no staffing numbers are included in the available text. The Well-led domain was rated Requires Improvement in 2019, and while a desk-based review in July 2023 found no reason to change the overall rating, that is not the same as a full re-inspection. Before deciding, visit in person, ask to meet the current manager, and use the checklist questions below to fill the gaps this report cannot answer.

The three questions to ask when you visit

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In Their Own Words

How Ashton Grange Nursing Homes In Crawley West Sussex describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.

What Ashton Grange Nursing Homes In Crawley West Sussex says about itself

Where personal care meets genuine understanding in Horsham

Nursing home in Horsham: True Peace of Mind

Finding the right care home means looking for somewhere that truly sees your loved one as an individual. Ashton Grange Nursing & Residential Home in Horsham offers both nursing and residential care, with a focus on getting to know each resident's unique needs and preferences. The home supports younger adults with learning disabilities alongside older residents, including those living with dementia.

Care & specialisms

Who they care for

    Ashton Grange welcomes adults of all ages, including younger people with learning disabilities and those needing nursing care. The home also provides specialist dementia support.

    How they describe their dementia care

    For residents with dementia, the team works to maintain familiar routines and provide activities that feel meaningful and engaging.

    “If you're looking for care in the Horsham area, it might be worth arranging a visit to see if Ashton Grange feels right for your family.”

    DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

    Free download – Dementia Stage 4

    Not sure if it's dementia or just ageing? Here's the checklist your GP will use.

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    Related:

    What Real Families Say About Dementia Care Homes: The Eight Things That Matter Most

    A Which? Report for Care Homes: Real Family Reviews, Not Just Official Inspections

    Step-by-Step Guide to Finding a Care Home for Your Mum in the UK

    What Does 'Dementia Specialist' Actually Mean? How to Tell If a Care Home Really Is One

    Best UK Website for Comparing Dementia Care Homes (Beyond CQC Ratings)

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    The Thoughtful Gift That Makes a Difficult Day Easier

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