Ashwood Care Centre
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds70
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Mental health conditions, Physical disabilities
- Last inspected2021-07-22
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families describe profound changes here. Relatives who'd stopped eating at home are now enjoying meals again. Those who'd refused personal care arrive looking refreshed and well-groomed. The structured days include live music and singing sessions that draw even reluctant residents into the community atmosphere.
The eight family priority themes
- Staff warmth55
- Compassion & dignity55
- Cleanliness55
- Activities & engagement50
- Food quality50
- Healthcare60
- Management & leadership65
- Resident happiness55
What inspectors found
Inspected 2021-07-22
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the June 2021 inspection. The published text does not describe specific findings about care planning, GP access, dementia training, or food quality at Ashwood Care Centre. The home is registered to care for people with dementia, mental health conditions, and physical disabilities, which means staff should have training relevant to each of these needs. No concerns about effectiveness were raised in the 2023 review.Is this home caring?
The Caring domain was rated Good at the June 2021 inspection. The published text does not include direct observations of staff interactions, resident testimony about how they are treated, or specific descriptions of how dignity and privacy are maintained. For a home caring for people with dementia and mental health conditions, the quality of moment-to-moment staff interactions is particularly important. No concerns about caring were raised in the 2023 review.Is the home responsive?
The Responsive domain was rated Good at the June 2021 inspection. The published text does not describe the activities programme, how individual preferences are captured, or how the home meets the needs of people with dementia, mental health conditions, or physical disabilities in a personalised way. End-of-life planning is not referenced in the available text. No concerns about responsiveness were flagged in the 2023 review.Is the home well-led?
The Well-led domain was rated Good at the June 2021 inspection, improving from the previous Requires Improvement rating. Mrs Roxana Nistor Brinza is the registered manager and Mr Alan Goldstein is the nominated individual. The published text does not describe how the manager is visible to staff and residents, how governance systems work in practice, or how the home has responded to the issues that led to the previous Requires Improvement rating. The 2023 desk-based review found nothing to require reassessment.
Source: CQC inspection report →
What the evidence base says
The home specialises in dementia care alongside support for mental health conditions and physical disabilities, welcoming both younger adults and those over 65. For those living with dementia, the structured routine here seems particularly beneficial. Families report their relatives engaging with activities they'd withdrawn from at home, from personal care to social gatherings. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Ashwood Care Centre improved from Requires Improvement to Good across all five inspection domains, which is a meaningful and positive step. However, the published inspection text contains very limited specific detail, so most scores reflect a confirmed Good rating without the granular evidence that would push them higher.
Homes in London typically score 68–82.The three-lens summary
What families tell us
Families describe profound changes here. Relatives who'd stopped eating at home are now enjoying meals again. Those who'd refused personal care arrive looking refreshed and well-groomed. The structured days include live music and singing sessions that draw even reluctant residents into the community atmosphere.
What inspectors have recorded
The care team shows genuine warmth in their daily interactions. Families mention how staff respond quickly to residents' needs while maintaining a caring, professional approach. One family did raise concerns about administrative staff conduct — something worth discussing during your visit.
How it sits against good practice
The transformation families describe — from isolation to engagement — speaks to something working well within these walls.
Worth a visit
Ashwood Care Centre, at 1a Derwent Drive in Hayes, was rated Good across all five inspection domains at its last on-site inspection in June 2021. This is a meaningful improvement from its previous Requires Improvement rating, and a desk-based review in July 2023 found nothing to suggest that standard has slipped. The home is a 70-bed nursing home registered to care for older adults, people under 65, and people living with dementia, mental health conditions, and physical disabilities, run by Bondcare (London) Limited with a named registered manager. The main limitation of this report is that the published inspection text contains very little specific detail: no direct observations, resident quotes, or descriptions of what inspectors actually saw. A Good rating is genuinely positive and the upward trend from the previous rating matters, but the evidence behind each domain score is thin. Before making a decision, visit in person, ask to see the staffing rota from a recent week (including nights), spend time in a communal area to observe staff interactions, and ask the manager to walk you through how care plans are written and reviewed with families.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Ashwood Care Centre measures up against the other homes you’re considering. Free account.
In Their Own Words
How Ashwood Care Centre describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where dignity returns and families find their loved ones again
Dedicated nursing home Support in Hayes
Some moments change everything. For families visiting Ashwood Care Centre in Hayes, it's often seeing their relative freshly groomed and joining in with songs — someone they'd worried might never engage with life again. This specialist home supports people with dementia, mental health conditions and physical disabilities, helping restore both wellbeing and family connections.
Who they care for
The home specialises in dementia care alongside support for mental health conditions and physical disabilities, welcoming both younger adults and those over 65.
For those living with dementia, the structured routine here seems particularly beneficial. Families report their relatives engaging with activities they'd withdrawn from at home, from personal care to social gatherings.
“The transformation families describe — from isolation to engagement — speaks to something working well within these walls.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Ashwood Care Centre improved from Requires Improvement to Good across all five inspection domains, which is a meaningful and positive step. However, the published inspection text contains very limited specific detail, so most scores reflect a confirmed Good rating without the granular evidence that would push them higher.
Homes in London typically score 68–82.The three-lens summary
What families tell us
Families describe profound changes here. Relatives who'd stopped eating at home are now enjoying meals again. Those who'd refused personal care arrive looking refreshed and well-groomed. The structured days include live music and singing sessions that draw even reluctant residents into the community atmosphere.
What inspectors have recorded
The care team shows genuine warmth in their daily interactions. Families mention how staff respond quickly to residents' needs while maintaining a caring, professional approach. One family did raise concerns about administrative staff conduct — something worth discussing during your visit.
How it sits against good practice
The transformation families describe — from isolation to engagement — speaks to something working well within these walls.
Worth a visit
Ashwood Care Centre, at 1a Derwent Drive in Hayes, was rated Good across all five inspection domains at its last on-site inspection in June 2021. This is a meaningful improvement from its previous Requires Improvement rating, and a desk-based review in July 2023 found nothing to suggest that standard has slipped. The home is a 70-bed nursing home registered to care for older adults, people under 65, and people living with dementia, mental health conditions, and physical disabilities, run by Bondcare (London) Limited with a named registered manager. The main limitation of this report is that the published inspection text contains very little specific detail: no direct observations, resident quotes, or descriptions of what inspectors actually saw. A Good rating is genuinely positive and the upward trend from the previous rating matters, but the evidence behind each domain score is thin. Before making a decision, visit in person, ask to see the staffing rota from a recent week (including nights), spend time in a communal area to observe staff interactions, and ask the manager to walk you through how care plans are written and reviewed with families.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Ashwood Care Centre measures up against the other homes you’re considering. Free account.
In Their Own Words
How Ashwood Care Centre describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where dignity returns and families find their loved ones again
Dedicated nursing home Support in Hayes
Some moments change everything. For families visiting Ashwood Care Centre in Hayes, it's often seeing their relative freshly groomed and joining in with songs — someone they'd worried might never engage with life again. This specialist home supports people with dementia, mental health conditions and physical disabilities, helping restore both wellbeing and family connections.
Who they care for
The home specialises in dementia care alongside support for mental health conditions and physical disabilities, welcoming both younger adults and those over 65.
For those living with dementia, the structured routine here seems particularly beneficial. Families report their relatives engaging with activities they'd withdrawn from at home, from personal care to social gatherings.
Management & ethos
The care team shows genuine warmth in their daily interactions. Families mention how staff respond quickly to residents' needs while maintaining a caring, professional approach. One family did raise concerns about administrative staff conduct — something worth discussing during your visit.
“The transformation families describe — from isolation to engagement — speaks to something working well within these walls.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
