What families say

The eight family priority themes

• Staff warmth65
• Compassion & dignity65
• Cleanliness60
• Activities & engagement55
• Food quality55
• Healthcare60
• Management & leadership35
• Resident happiness60

What inspectors found

Inspected 2021-01-16

• Is this home safe?

  Good
  The Safe domain was rated Good at the January 2021 inspection, representing an improvement from the previous Requires Improvement rating. This means inspectors were satisfied that risks to your parent were being identified and managed, and that medicines were handled safely. Staffing levels were considered adequate at the time of the visit. However, the full inspection text is not available, so the specific evidence behind this rating — including falls management, infection control practice, and any agency staff usage — cannot be confirmed. The home is now deregistered, so these findings relate to a past point in time.
  Verified by inspector

• Is the care effective?

  Good
  The Effective domain was rated Good at the January 2021 inspection. This domain covers whether staff know what they are doing — including care planning, dementia training, access to healthcare professionals, and food quality. This home lists dementia, learning disabilities, mental health conditions, physical disabilities, and sensory impairment as specialisms, which means inspectors would expect to see tailored, specialist-informed care in place. Without the full inspection text, it is not possible to confirm the specific evidence behind the Good rating, including how often care plans were reviewed or whether families were involved in that process.
  Verified by inspector

• Is this home caring?

  Good
  The Caring domain was rated Good at the January 2021 inspection. This is the domain most directly connected to whether your parent will be treated with warmth, respect, and genuine kindness day to day. A Good rating here typically means inspectors observed staff interactions that were respectful and unhurried, and that privacy and dignity were upheld. Without the full inspection text, no specific quotes from residents, relatives, or staff recorded during the inspection are available to illustrate what this looked like in practice. The home's range of specialisms suggests staff would need to adapt their communication approach significantly depending on the individual.
  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good
  The Responsive domain was rated Good at the January 2021 inspection. This domain covers whether the home responds to your parent as an individual — including activities, engagement, personalised care, and end-of-life planning. A Good rating suggests inspectors were satisfied that the home was not taking a one-size-fits-all approach. Without the full inspection text, it is not possible to confirm what the activity programme looked like, whether one-to-one engagement was provided for residents who could not join group sessions, or how end-of-life wishes were recorded and honoured.
  Verified by inspector

• Is the home well-led?

  Requires improvement
  The Well-Led domain was rated Requires Improvement at the January 2021 inspection — the one domain that did not reach Good. This is notable because leadership quality is the foundation on which everything else rests: it affects staff morale, care consistency, how quickly problems are spotted and fixed, and how well families are kept informed. Without the full inspection text, the specific concerns inspectors identified in this domain are not available, but a Requires Improvement in Well-Led means something was not working as it should at the time. This rating, combined with the home's subsequent deregistration, warrants significant caution.
  Verified by inspector

Source: CQC inspection report →

Section 03

What the evidence base says

The team at Castle Court has experience supporting people with physical disabilities, learning disabilities and mental health conditions. They also care for residents with sensory impairments, adapting their approach to ensure everyone can communicate their needs and preferences. For residents living with dementia, the home provides specialist care that focuses on maintaining dignity and quality of life. Staff understand how to support people through the different stages of dementia, creating routines and environments that help residents feel secure. All areas worth probing directly during a visit.