Dementia Care Home

Crosshill House

Market Place, Barrow Upon Humber, Lincolnshire, DN19 7BW

Residential homes, Homecare agencies

At a Glance

The information you need to decide whether this home warrants a closer look.

DCC Family Score
67/ 100
Weighted from family reviews
Dementia SpecialismConfirmed

Residential homes, Homecare agencies

Families Rate The Staff65 / 100

Staff warmth score

“Well Looked After”60%

of reviewers answered yes

Good to know

  • Registered beds32
  • SpecialismsCaring for adults over 65 yrs, Dementia
  • Last inspected2018-04-19

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The Evidence

What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.

Section 01

What families say

The eight family priority themes

  • Staff warmth65
  • Compassion & dignity65
  • Cleanliness60
  • Activities & engagement55
  • Food quality55
  • Healthcare60
  • Management & leadership65
  • Resident happiness60
Section 02

What inspectors found

Inspected 2018-04-19

  • Is this home safe?

    Good
    The Safe domain was rated Good at the March 2018 inspection. This means inspectors were satisfied that risks to residents were being managed, staffing levels were acceptable, and medicines were handled appropriately at that time. No specific concerns were recorded. However, no detail about staffing ratios, falls management, or infection control practices is available in the published summary. The July 2023 monitoring review did not identify new safety concerns.
    Verified by inspector
  • Is the care effective?

    Good
    The Effective domain was rated Good at the March 2018 inspection. Dementia is listed as a registered specialism, which implies some level of dementia-specific training and care planning was in place. A Good rating for Effective would have required inspectors to find that care plans reflected individual needs and that residents had appropriate access to healthcare professionals. No specific detail about training content, GP access frequency, or care plan review processes is available in the published summary.
    Verified by inspector
  • Is this home caring?

    Good
    The Caring domain was rated Good at the March 2018 inspection. Inspectors would have assessed whether staff treated residents with dignity and respect, whether privacy was upheld, and whether residents were supported to maintain independence. No specific inspector observations, resident quotes, or family testimony are available in the published summary for this home. The Good rating indicates a satisfactory standard was met at the time of inspection.
    Verified by inspectorResident testimony recorded
  • Is the home responsive?

    Good
    The Responsive domain was rated Good at the March 2018 inspection. This domain assesses whether the home tailors its care to individual needs, offers meaningful activities, and responds appropriately to complaints. No specific detail about the activities programme, complaint handling, or how the home supports residents with advanced dementia to remain engaged is available in the published summary. The July 2023 monitoring review did not identify concerns in this area.
    Verified by inspector
  • Is the home well-led?

    Good
    The Well-led domain was rated Good at the March 2018 inspection. A named registered manager, Mrs Joanna Frances Kearney, was in post at the time, alongside a nominated individual, Mrs Emma Jane Gray. A Good rating for Well-led would have required inspectors to find that the manager was visible and supportive, that governance systems were in place, and that the culture enabled staff to raise concerns. No detail about management tenure, staff survey findings, or incident learning is available in the published summary.
    Verified by inspector
  • Source: CQC inspection report →

    Section 03

    What the evidence base says

    The home provides residential care for people aged 65 and over, with particular experience in dementia support. For residents living with dementia, the team works to maintain that same person-centred approach. They focus on understanding each individual's needs and preferences as these change over time. All areas worth probing directly during a visit.

The DCC Verdict

Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.

67/ 100

DCC Family Score

Crosshill House holds a Good rating across all five inspection domains, but the single inspection dates from March 2018 — over six years ago — meaning there is limited specific detail available to translate into confident family-facing evidence. The scores reflect a genuinely positive baseline, tempered by the age of the data.

Homes in Yorkshire & Humberside typically score 68–82.
DCC Recommendation

Worth a visit

Crosshill House Residential Care Home in Barrow upon Humber holds a Good rating across all five inspection domains — Safe, Effective, Caring, Responsive and Well-led — following an inspection carried out in March 2018. The home is registered to care for up to 32 people, including those living with dementia, and is run by Oakhills Residential Homes Limited with a named registered manager in post. A review carried out in July 2023 found no evidence requiring a reassessment of the rating, meaning the Good rating formally stands. The most important thing to understand is that the underlying inspection data is now more than six years old. A Good rating is a meaningful starting point, but it tells you very little about what the home looks and feels like today — the staffing team, the food, the activities, the culture. When you visit, ask to speak to the registered manager about what has changed since 2018, how many permanent staff are on the dementia unit after 8pm, and what one-to-one activity looks like for someone who cannot join group sessions. Trust what you observe on the day over what any document says.

The three questions to ask when you visit

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In Their Own Words

How Crosshill House describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.

What Crosshill House says about itself

Where individual choices shape every single day

Dedicated residential home,homecare agency Support in Barrow Upon Humber

When you're looking for residential care that truly puts your loved one first, finding somewhere that respects their preferences matters deeply. Crosshill House in Barrow Upon Humber focuses on exactly that — making sure each resident's interests guide the care they receive. This Yorkshire care home specialises in supporting people over 65, including those living with dementia.

Care & specialisms

Who they care for

    The home provides residential care for people aged 65 and over, with particular experience in dementia support.

    How they describe their dementia care

    For residents living with dementia, the team works to maintain that same person-centred approach. They focus on understanding each individual's needs and preferences as these change over time.

    “If you'd like to see how Crosshill House approaches care, arranging a visit could help you get a feel for the place.”

    DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

    Free download – Dementia Stage 4

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    Related:

    What Real Families Say About Dementia Care Homes: The Eight Things That Matter Most

    A Which? Report for Care Homes: Real Family Reviews, Not Just Official Inspections

    Step-by-Step Guide to Finding a Care Home for Your Mum in the UK

    What Does 'Dementia Specialist' Actually Mean? How to Tell If a Care Home Really Is One

    Best UK Website for Comparing Dementia Care Homes (Beyond CQC Ratings)

    Dementia care gifts that help

    The Thoughtful Gift That Makes a Difficult Day Easier

    The things that make the greatest difference to someone living with dementia are rarely the most obvious ones. They are the things that ease the day — that give a carer a moment to breathe, or give the person they care for a moment of calm or quiet joy. Every item here was chosen because it works, and because it reduces stress for everyone in the room.

    Comforting Memories

    Britain 1940 to 1970: Memory Lane

    Card Game

    The Card Game That Turns Familiar Phrases Into Open Doors

    Memory Box

    The Box That Holds a Life

    Digital Photoframe

    The Frame That Brings the Family Into the Room

    Digital Calendar

    The Clock That Knows What Day It Is

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