Crowstone House Care Home | Runwood Homes Senior Living
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds54
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities, Sensory impairment
- Last inspected2023-03-01
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families visiting here often comment on how clean and fresh everything feels — proper attention to hygiene that makes a real difference to daily comfort. Several people have shared stories of their relatives gaining weight, getting stronger, and finding their appetite again after difficult times in hospital.
The eight family priority themes
- Staff warmth70
- Compassion & dignity70
- Cleanliness70
- Activities & engagement65
- Food quality65
- Healthcare70
- Management & leadership72
- Resident happiness68
What inspectors found
Inspected 2023-03-01
Is this home safe?
Is the care effective?
Crowstone House was rated Good for Effective at the January 2025 inspection. This domain covers care planning, staff training, nutrition, and access to healthcare professionals including GPs. The home lists dementia as a specialism, which means inspectors will have expected to see dementia-specific training and care approaches evidenced. No specific examples of training content, care plan quality, or food provision are included in the published report text.Is this home caring?
Crowstone House was rated Good for Caring at the January 2025 inspection. This domain is the most directly relevant to what families experience day to day: whether staff are warm, whether your parent is addressed by the name they prefer, whether care is given without hurry, and whether dignity is protected. No inspector observations, resident quotes, or family testimony are reproduced in the available report text for this domain.Is the home responsive?
Crowstone House was rated Good for Responsive at the January 2025 inspection. This domain covers whether the home adapts to each person's individual needs, whether activities are meaningful and available to people who cannot join groups, whether families are kept informed, and whether end-of-life care is planned thoughtfully. No specific examples of activities, individual engagement, or family communication practices are described in the published report text.Is the home well-led?
Crowstone House was rated Good for Well-led at the January 2025 inspection. The home is run by Runwood Homes Limited, with Mr Flomar Amor Febre as registered manager and Dr Gavin O'Hare-Connolly as nominated individual. This domain covers visible, stable leadership, staff empowerment, and governance. The home's rating history, moving from Outstanding down to Requires Improvement and now recovering to Good, is an important piece of context when reading this rating.
Source: CQC inspection report →
What the evidence base says
The team here works with people living with dementia, physical disabilities and sensory impairments. They're set up to support both younger adults under 65 and older residents, which means they understand the different approaches needed across age groups. For residents living with dementia, the home provides specialised support within their broader care approach. The team understands how dementia affects each person differently, particularly when combined with physical disabilities or sensory challenges. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Crowstone House has recovered to a Good rating across all five domains at its most recent assessment in January 2025, following a decline from Outstanding. Scores across all themes sit in the positive-but-general range because the published report contains limited specific observations, quotes, or detailed examples to push any theme into the highest bracket.
Homes in East typically score 68–82.The three-lens summary
What families tell us
Families visiting here often comment on how clean and fresh everything feels — proper attention to hygiene that makes a real difference to daily comfort. Several people have shared stories of their relatives gaining weight, getting stronger, and finding their appetite again after difficult times in hospital.
What inspectors have recorded
How it sits against good practice
If you're considering Crowstone House, visiting in person will help you get a feel for whether their approach matches what you're looking for.
Worth a visit
Crowstone House, on Crowstone Avenue in Westcliff-on-Sea, was assessed in January 2025 and rated Good across all five inspection domains: Safe, Effective, Caring, Responsive, and Well-led. The report was published in April 2025. This is a meaningful recovery for a home that had previously held an Outstanding rating and then declined to Requires Improvement. The registered manager is named and in post, and the home continues to be registered for dementia care, physical disabilities, and sensory impairment across 54 beds. The main uncertainty here is that the published inspection text contains very limited specific detail. No resident or family quotes, no inspector observations, and no staffing ratios are reproduced in the available report summary, which means this Family View cannot confirm the detail behind the Good ratings. A Good rating means inspectors found the standard of care to be acceptable and meeting expectations, but it does not tell you whether the home is close to Outstanding or only just meeting the threshold. When you visit, ask to see the full inspection report, request last week's actual staffing rota (not the template), and specifically ask how dementia care is delivered at night.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Crowstone House Care Home | Runwood Homes Senior Living measures up against the other homes you’re considering. Free account.
In Their Own Words
How Crowstone House Care Home | Runwood Homes Senior Living describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Supporting recovery and independence by the Essex coast
Crowstone House – Your Trusted residential home
When you're looking for specialist care that goes beyond basic support, finding somewhere that truly understands complex needs matters. Crowstone House in Westcliff On Sea provides residential care for people with physical disabilities, sensory impairments and dementia, welcoming both younger adults and those over 65. The home focuses on helping residents regain their strength and confidence after hospital stays or health setbacks.
Who they care for
The team here works with people living with dementia, physical disabilities and sensory impairments. They're set up to support both younger adults under 65 and older residents, which means they understand the different approaches needed across age groups.
For residents living with dementia, the home provides specialised support within their broader care approach. The team understands how dementia affects each person differently, particularly when combined with physical disabilities or sensory challenges.
“If you're considering Crowstone House, visiting in person will help you get a feel for whether their approach matches what you're looking for.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Crowstone House has recovered to a Good rating across all five domains at its most recent assessment in January 2025, following a decline from Outstanding. Scores across all themes sit in the positive-but-general range because the published report contains limited specific observations, quotes, or detailed examples to push any theme into the highest bracket.
Homes in East typically score 68–82.The three-lens summary
What families tell us
Families visiting here often comment on how clean and fresh everything feels — proper attention to hygiene that makes a real difference to daily comfort. Several people have shared stories of their relatives gaining weight, getting stronger, and finding their appetite again after difficult times in hospital.
What inspectors have recorded
How it sits against good practice
If you're considering Crowstone House, visiting in person will help you get a feel for whether their approach matches what you're looking for.
Worth a visit
Crowstone House, on Crowstone Avenue in Westcliff-on-Sea, was assessed in January 2025 and rated Good across all five inspection domains: Safe, Effective, Caring, Responsive, and Well-led. The report was published in April 2025. This is a meaningful recovery for a home that had previously held an Outstanding rating and then declined to Requires Improvement. The registered manager is named and in post, and the home continues to be registered for dementia care, physical disabilities, and sensory impairment across 54 beds. The main uncertainty here is that the published inspection text contains very limited specific detail. No resident or family quotes, no inspector observations, and no staffing ratios are reproduced in the available report summary, which means this Family View cannot confirm the detail behind the Good ratings. A Good rating means inspectors found the standard of care to be acceptable and meeting expectations, but it does not tell you whether the home is close to Outstanding or only just meeting the threshold. When you visit, ask to see the full inspection report, request last week's actual staffing rota (not the template), and specifically ask how dementia care is delivered at night.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Crowstone House Care Home | Runwood Homes Senior Living measures up against the other homes you’re considering. Free account.
In Their Own Words
How Crowstone House Care Home | Runwood Homes Senior Living describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Supporting recovery and independence by the Essex coast
Crowstone House – Your Trusted residential home
When you're looking for specialist care that goes beyond basic support, finding somewhere that truly understands complex needs matters. Crowstone House in Westcliff On Sea provides residential care for people with physical disabilities, sensory impairments and dementia, welcoming both younger adults and those over 65. The home focuses on helping residents regain their strength and confidence after hospital stays or health setbacks.
Who they care for
The team here works with people living with dementia, physical disabilities and sensory impairments. They're set up to support both younger adults under 65 and older residents, which means they understand the different approaches needed across age groups.
For residents living with dementia, the home provides specialised support within their broader care approach. The team understands how dementia affects each person differently, particularly when combined with physical disabilities or sensory challenges.
The home & environment
The home organises regular entertainment and outings that give residents something to look forward to. From seasonal celebrations to day trips, there's a rhythm of activities that helps people stay connected and engaged. Some rooms offer sea views, which can be particularly uplifting for those spending more time indoors.
“If you're considering Crowstone House, visiting in person will help you get a feel for whether their approach matches what you're looking for.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
