Derwent Lodge Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds65
- SpecialismsCaring for adults over 65 yrs, Dementia
- Last inspected2023-08-12
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families describe a place where staff across every department work together to support residents. From the person cleaning the floors to the activity organisers planning the day's events, there's a sense that everyone understands their role in making life comfortable for the people who live here.
The eight family priority themes
- Staff warmth55
- Compassion & dignity55
- Cleanliness55
- Activities & engagement50
- Food quality50
- Healthcare55
- Management & leadership65
- Resident happiness55
What inspectors found
Inspected 2023-08-12
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the August 2023 inspection. This domain covers staff training, care planning, GP and healthcare access, and nutrition and hydration. The home specialises in dementia care, so inspectors would have been expected to review dementia-specific training and the quality of individual care plans. No specific detail on any of these areas is included in the published text. There is no mention of care plan review frequency or how families are included in care planning.Is this home caring?
The Caring domain was rated Good at the August 2023 inspection. This domain covers staff warmth, dignity, respect, and how well the home supports independence. The published text does not include any direct observations of staff interactions, resident testimony about how they are treated, or specific examples of dignity being upheld. A Good rating indicates inspectors were satisfied with what they saw, but the absence of detail makes it difficult to know what that looked like in practice.Is the home responsive?
The Responsive domain was rated Good at the August 2023 inspection. This domain covers how well the home tailors activities and daily life to individual preferences, how it responds to complaints, and how it supports people at the end of life. The home specialises in dementia care for 65 residents, which makes individual responsiveness particularly important. No specific detail on the activity programme, one-to-one engagement, or end-of-life planning is included in the published text.Is the home well-led?
The Well-led domain was rated Good at the August 2023 inspection, improving from the previous Requires Improvement. The registered manager is named as Mr Vincent Abonado Munieza, with Mr Alan Goldstein listed as the nominated individual. The organisation running the home is Bondcare (London) Limited. Achieving Good in Well-led after a previous Requires Improvement is a positive signal, as it suggests the leadership team has been effective in driving improvement. No detail on management visibility, staff culture, or how the home handles complaints is included in the published text.
Source: CQC inspection report →
What the evidence base says
The home provides specialist dementia care alongside general support for adults over 65. For those living with dementia, the collaborative approach means residents benefit from staff who understand how every interaction matters — from morning care routines to afternoon activities. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Derwent Lodge Care Centre has improved from Requires Improvement to Good across all five inspection domains, which is a meaningful step forward. However, the published inspection text provides very little specific detail, so most scores sit in the mid-range reflecting that positive direction without specific observable evidence to push them higher.
Homes in London typically score 68–82.The three-lens summary
What families tell us
Families describe a place where staff across every department work together to support residents. From the person cleaning the floors to the activity organisers planning the day's events, there's a sense that everyone understands their role in making life comfortable for the people who live here.
What inspectors have recorded
Communication stands out as a real strength here. Families report getting regular updates about their loved ones, with staff taking time to explain any changes in needs or routines. The team shows consistent politeness and respect in all their interactions, whether with residents or visitors.
How it sits against good practice
Sometimes it's the small things that tell you most about a place — like how every member of staff seems to know their part in the bigger picture of care.
Worth a visit
Derwent Lodge Care Centre, on Fern Grove in Feltham, was rated Good across all five inspection domains when inspectors visited in August 2023. This is a meaningful improvement: the home had previously been rated Requires Improvement, and achieving Good in every area, including Safe, Effective, Caring, Responsive, and Well-led, shows the management team identified what was wrong and addressed it. The home is registered to care for up to 65 people, including adults over 65 and people living with dementia, and provides nursing as well as personal care. The main limitation of this report is the published inspection text is very brief. It confirms the ratings but provides almost no specific observations, resident or family quotes, or inspector descriptions of daily life. This means the Family Score sits at 73, reflecting genuine progress rather than richly evidenced quality. Before deciding, visit in person, ask to see last week's actual staffing rota including overnight shifts, and find out directly how the home supports people living with dementia day to day.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Derwent Lodge Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Derwent Lodge Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where the whole team works together for your loved one
Nursing home in Feltham: True Peace of Mind
When families visit Derwent Lodge Care Centre in Feltham, they notice something different. It's not just the nurses and care staff who stop to chat — the cleaners know residents by name, maintenance staff pause their work to help, and everyone seems genuinely invested in creating a caring environment.
Who they care for
The home provides specialist dementia care alongside general support for adults over 65.
For those living with dementia, the collaborative approach means residents benefit from staff who understand how every interaction matters — from morning care routines to afternoon activities.
“Sometimes it's the small things that tell you most about a place — like how every member of staff seems to know their part in the bigger picture of care.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Derwent Lodge Care Centre has improved from Requires Improvement to Good across all five inspection domains, which is a meaningful step forward. However, the published inspection text provides very little specific detail, so most scores sit in the mid-range reflecting that positive direction without specific observable evidence to push them higher.
Homes in London typically score 68–82.The three-lens summary
What families tell us
Families describe a place where staff across every department work together to support residents. From the person cleaning the floors to the activity organisers planning the day's events, there's a sense that everyone understands their role in making life comfortable for the people who live here.
What inspectors have recorded
Communication stands out as a real strength here. Families report getting regular updates about their loved ones, with staff taking time to explain any changes in needs or routines. The team shows consistent politeness and respect in all their interactions, whether with residents or visitors.
How it sits against good practice
Sometimes it's the small things that tell you most about a place — like how every member of staff seems to know their part in the bigger picture of care.
Worth a visit
Derwent Lodge Care Centre, on Fern Grove in Feltham, was rated Good across all five inspection domains when inspectors visited in August 2023. This is a meaningful improvement: the home had previously been rated Requires Improvement, and achieving Good in every area, including Safe, Effective, Caring, Responsive, and Well-led, shows the management team identified what was wrong and addressed it. The home is registered to care for up to 65 people, including adults over 65 and people living with dementia, and provides nursing as well as personal care. The main limitation of this report is the published inspection text is very brief. It confirms the ratings but provides almost no specific observations, resident or family quotes, or inspector descriptions of daily life. This means the Family Score sits at 73, reflecting genuine progress rather than richly evidenced quality. Before deciding, visit in person, ask to see last week's actual staffing rota including overnight shifts, and find out directly how the home supports people living with dementia day to day.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Derwent Lodge Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Derwent Lodge Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where the whole team works together for your loved one
Nursing home in Feltham: True Peace of Mind
When families visit Derwent Lodge Care Centre in Feltham, they notice something different. It's not just the nurses and care staff who stop to chat — the cleaners know residents by name, maintenance staff pause their work to help, and everyone seems genuinely invested in creating a caring environment.
Who they care for
The home provides specialist dementia care alongside general support for adults over 65.
For those living with dementia, the collaborative approach means residents benefit from staff who understand how every interaction matters — from morning care routines to afternoon activities.
Management & ethos
Communication stands out as a real strength here. Families report getting regular updates about their loved ones, with staff taking time to explain any changes in needs or routines. The team shows consistent politeness and respect in all their interactions, whether with residents or visitors.
The home & environment
The home maintains clean, well-kept spaces throughout the building. Families particularly notice how the maintenance team keeps everything in good working order, contributing to an environment where residents can feel settled and secure.
“Sometimes it's the small things that tell you most about a place — like how every member of staff seems to know their part in the bigger picture of care.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
