Who they care for

Fairfax Manor provides residential and nursing care for adults over 65, with particular expertise in supporting people living with dementia. The home also offers care for younger adults who need residential or nursing support.

DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

Who they care for

• {"_thumbnail_id":"374767","county":"Yorkshire","_county":"field_6984c81707f16","postcode":"HG2 7SA","_postcode":"field_6984c857ad520","headline":"Dedicated nursing home Support in Harrogate","_headline":"field_6984c8d0ad52b","description":"Fairfax Manor Care Home is a care home near Harrogate in the Yorkshire & Humberside. Where thoughtful care meets family connection in North Yorkshire","_description":"field_6984c901ad530","gmb_name":"Fairfax Manor Care Home","_gmb_name":"field_6984c92ead532","gmb_address":"\ue0c8\n28 Wetherby Rd, Harrogate HG2 7SA","_gmb_address":"field_6984c936ad533","gmb_phone":"01423 462014","_gmb_phone":"field_6984c97aad537","gmb_star_rating":"5.0","_gmb_star_rating":"field_6984c98cad539","copy_headline":"Where thoughtful care meets family connection in North Yorkshire","_copy_headline":"field_6984c9b4ad53c","stage":"3.0","_stage":"field_6984c9bcad53d","gmb_business":"Assisted living residence","_gmb_business":"field_69a771cc07ed9","copy_intro":"Choosing residential care often feels overwhelming, but at Fairfax Manor Care Home in Harrogate, families discover something reassuring. This purpose-built home creates genuine connections between residents, their loved ones, and the dedicated staff who support them. Set in the heart of Yorkshire, it offers specialised care that adapts to each person's journey.","_copy_intro":"field_69a7744107eda","copy_facilities":"The building itself supports daily life beautifully. Residents enjoy time in the gardens when weather permits, while indoor spaces like the cinema and orangery provide comfortable spots for activities and quiet moments. These thoughtfully designed areas give people choice in how they spend their days.","_copy_facilities":"field_69a7745807edc","copy_management":"The team here works closely with doctors, specialists and other healthcare professionals to coordinate each person's care. Families report feeling genuinely included in decisions, with staff keeping them informed about their loved one's wellbeing and any changes in their care needs.","_copy_management":"field_69a7746a07edd","copy_specialisms":"Fairfax Manor provides residential and nursing care for adults over 65, with particular expertise in supporting people living with dementia. The home also offers care for younger adults who need residential or nursing support.","_copy_specialisms":"field_69a7747507ede","copy_closing":"If you're considering Fairfax Manor for someone you love, arranging a visit can help you get a real feel for daily life there.","_copy_closing":"field_69a7749607ee0","address_1":"28 Wetherby Road","_address_1":"field_6984c77407f13","town_city":"Harrogate","_town_city":"field_6984c78607f15","local_authority":"North Yorkshire","_local_authority":"field_6984c86cad522","cqc_report_date":"2025-10-09T07:16:41Z","_cqc_report_date":"field_6984c87aad523","service_type":"Nursing home","_service_type":"field_6984c89fad527","cqc_link":"https:\/\/www.cqc.org.uk\/location\/1-18383410307","_cqc_link":"field_6984c886ad524","sitelink":"https:\/\/lovettcare.co.uk\/care-homes\/fairfax-manor","_sitelink":"field_6984c8a6ad528","service_provider":"Lovett Care Limited","_service_provider":"field_6984c8adad529","regional_location":"Yorkshire & Humberside","_regional_location":"field_6984c8bbad52a","gmb_image":"https:\/\/lh3.googleusercontent.com\/p\/AF1QipPLalYsV1SePAb1s71AVlWVulUrNohTQK_0h7NH","_gmb_image":"field_6984c8f2ad52e","gmb_link":"https:\/\/www.google.com\/maps\/place\/Fairfax+Manor+Care+Home\/@53.9911629,-1.5156648,17z\/data=!3m1!4b1!4m6!3m5!1s0x4879536a76087ee3:0x88936ed27227001d!8m2!3d53.9911629!4d-1.5156648!16s%2Fg%2F11vrp50m64","_gmb_link":"field_6984c913ad531","dementia":"1.0","_dementia":"field_6984c93dad534","cqc_rating":"Good","_cqc_rating":"field_6984c948ad535","cqc_score":"2.0","_cqc_score":"field_6984c96bad536","star_rating_count":"7.0","_star_rating_count":"field_6984c9aaad53b","copy_what_people_say":"Visitors often comment on the warmth they feel here. The staff take time to understand each resident as an individual, responding quickly when needs change. Families appreciate being kept in the loop \u2014 regular updates help everyone feel part of the care journey.","_copy_what_people_say":"field_69a7744a07edb","copy_dementia_":"For people living with dementia, the home provides specialised support within its purpose-built environment. The consistent staff team helps create familiar routines that many people find reassuring.","_copy_dementia_":"field_69a7748807edf","postcode_relationship":"15432","_postcode_relationship":"field_69bb02cad9442","latitude":"53.99151","_latitude":"field_69875b180a63e","longitude":"-1.517057","_longitude":"field_69875b210a63f","gmb_email":"","_gmb_email":"field_6984c985ad538","review_data":"[Cat Butterworth] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: Fairfax Manor is so lovely. They are taking great care of my dad. All the staff are absolutely amazing. They go above and beyond every day. I have peace of mind knowing he\u2019s safe and well looked after. They really do support me too. My dad\u2019s condition is quite complex. They liaise with doctors, palliative care team and other health care professionals and always keep me up to date. The surroundings are lovely. The orangery, the cinema, the bar, the gardens all make it feel like a plush hotel and not a care home. I am forever grateful for all the caring staff at Fairfax. | [Tammy Haigh] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: Fairfax Manor is an award winning home in Harrogate. Stunningly gorgeous with a home from home feel. Fabulous team to work alongside, the care is outstanding. | [Nicola Goodsall] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: Fairfax Manor is modern , purpose built care home, with secure gardens that are south facing . With an established team who care deeply for there residents. | [Jonathan Robinson] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: We recently completed some work at the home, and the staff were excellent throughout. A special thanks to Joanne for her outstanding support and customer service ~ she truly went above and beyond. | [Lynette Leahy] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: Fairfax is a beautiful purpose built home, the decor and amenities are outstanding recently rated overall Good with CQC, the care is second to none all the staff are attentive and caring a wonderful care home | [Dylan Wilson] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: Fantastic place and amazing staff.","_review_data":"field_69ca61fad6d61","specialisms":"3","_specialisms":"field_6984c896ad526","specialisms_0_specialism_name":"Caring for adults under 65 yrs","_specialisms_0_specialism_name":"field_69873d768bae1","specialisms_1_specialism_name":"Dementia","_specialisms_1_specialism_name":"field_69873d768bae1","specialisms_2_specialism_name":"Caring for adults over 65 yrs","_specialisms_2_specialism_name":"field_69873d768bae1","features":"1","_features":"field_6984c9c6ad53e","features_0_featurename":"Homely\/Comfortable","_features_0_featurename":"field_69873d298bae0","_dcc_cqc_beds":"90","_dcc_cqc_rating_safe":"","_dcc_cqc_rating_effective":"","_dcc_cqc_rating_caring":"","_dcc_cqc_rating_responsive":"","_dcc_cqc_rating_well_led":"","_dcc_cqc_report_date":"","_dcc_cqc_previous_rating":"","_dcc_cqc_trajectory":"","_dcc_cqc_enforcement":"none","_dcc_cqc_api_updated":"2026-06-13 19:58:43","_dcc_web_scan_blocked":"0","_dcc_web_dementia_activities":"0","_dcc_web_staff_training":"0","_dcc_web_fees_info":"0","_dcc_web_activities_programme":"0","_dcc_web_staff_profiles":"1","_dcc_web_photo_gallery":"1","_dcc_web_cqc_link":"0","_dcc_web_dementia_mention_reviews":"0","_dcc_web_scan_updated":"2026-06-13 19:58:44","_dcc_score_p1":"55","_dcc_score_p2":"50","_dcc_score_p3":"56","_dcc_score_p4":"64","_dcc_score_p5":"60","_dcc_composite_score":"55.8","_dcc_score_band":"good","_dcc_score_updated":"2026-06-13 19:58:44","cqcbc_location_id":"1-18383410307","cqcbc_provider_id":"1-101658918","cqcbc_provider_name":"Fairfax Manor Care Home","cqcbc_brand_name":"BRAND Lovett Care","cqcbc_local_authority":"North Yorkshire","cqcbc_address_line1":"28 Wetherby Road","cqcbc_town_city":"Harrogate","cqcbc_county":"North Yorkshire","cqcbc_region":"Yorkshire & Humberside","cqcbc_postcode":"HG2 7SA","cqcbc_latitude":"","cqcbc_longitude":"","cqcbc_phone":"01423462014","cqcbc_website":"www.lovettcare.co.uk\/fairfax-manor-care-home\/","cqcbc_registration_status":"Registered","cqcbc_registration_date":"2024-02-05","cqcbc_dormancy":"N","cqcbc_number_of_beds":"90","cqcbc_service_type":"Nursing homes","cqcbc_specialisms":"Caring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia","cqcbc_regulated_activities":"Accommodation for persons who require nursing or personal care, Treatment of disease, disorder or injury","cqcbc_overall_rating":"Good","cqcbc_overall_report_date":"","cqcbc_overall_report_link_id":"","cqcbc_rating_safe":"Good","cqcbc_rating_effective":"Good","cqcbc_rating_caring":"Good","cqcbc_rating_responsive":"Good","cqcbc_rating_well_led":"Good","cqcbc_previous_overall_rating":"","cqcbc_rating_trend":"stable","cqcbc_inspection_count":"0","cqcbc_last_report_date":"2025-07-03","cqcbc_last_inspection_date":"2025-07-03","cqcbc_latest_report_link_id":"","cqcbc_fetched_at":"2026-05-07 08:30:52","cqcbc_family_score":"72","cqcbc_score_staff_warmth":"72","cqcbc_score_compassion_dignity":"72","cqcbc_score_resident_happiness":"70","cqcbc_score_cleanliness":"70","cqcbc_score_management_leadership":"74","cqcbc_score_activities_engagement":"65","cqcbc_score_food_quality":"60","cqcbc_score_healthcare":"68","cqcbc_score_explanation":"Fairfax Manor received a Good rating across all five inspection domains at its July 2025 assessment, which is a solid baseline. However, the published inspection text provides limited specific detail, observations, or direct testimony, so scores reflect confirmed Good ratings rather than rich, specific evidence.","cqcbc_checklist_verified":"[{\"title\":\"Registered manager in post\",\"detail\":\"A named registered manager, Mrs Sharon Louise Oldfield, is confirmed as registered with the regulator. A nominated individual, Mrs Cathryn Fairhurst, is also named, indicating a clear management structure.\",\"source\":\"Registration record, inspection report\"}]","cqcbc_checklist_mentioned":"[{\"title\":\"Staff described as warm and welcoming\",\"detail\":\"The home received a Good rating in the Caring domain, which covers staff warmth and respect. No specific inspector observations or direct quotes are recorded in the published text.\",\"source\":\"Domain rating, inspection report\"},{\"title\":\"Staff respond to distress appropriately\",\"detail\":\"The Safe and Caring domains are both rated Good, which implies satisfactory responses to distress, but no specific examples are described in the available text.\",\"source\":\"Domain rating, inspection report\"},{\"title\":\"Privacy and dignity respected\",\"detail\":\"A Good Caring rating covers dignity and respect, but no specific observations about knocking before entering rooms or use of preferred names are recorded in the published findings.\",\"source\":\"Domain rating, inspection report\"},{\"title\":\"Care plans reflect individual preferences\",\"detail\":\"A Good Effective rating covers care planning, suggesting plans are in place and reviewed, but no detail about individual preferences or family involvement is given in the text.\",\"source\":\"Domain rating, inspection report\"},{\"title\":\"Staffing levels adequate\",\"detail\":\"A Good Safe rating implies staffing was considered adequate at inspection, but no specific numbers, rotas, or shift-level data are provided in the published report.\",\"source\":\"Domain rating, inspection report\"},{\"title\":\"Staff trained in dementia care\",\"detail\":\"Dementia is listed as a specialism and the Effective domain is rated Good, both of which imply training is in place, but the content or frequency of dementia training is not described.\",\"source\":\"Domain rating, inspection report\"},{\"title\":\"Home learns from incidents\",\"detail\":\"A Good Well-led rating covers governance and learning from incidents, but no specific examples of incident review or quality improvement are described in the published findings.\",\"source\":\"Domain rating, inspection report\"},{\"title\":\"Visible, approachable management\",\"detail\":\"The Well-led domain is rated Good, suggesting the manager is known and present, but no direct observation or staff testimony about management visibility is included in the text.\",\"source\":\"Domain rating, inspection report\"},{\"title\":\"Dementia-friendly environment\",\"detail\":\"Dementia is listed as a specialism and the home is described as purpose-built in existing copy, but no inspector observations about signage, orientation aids, or layout are recorded.\",\"source\":\"Domain rating and registration record, inspection report\"},{\"title\":\"Varied activity programme\",\"detail\":\"A Good Responsive rating covers activities and engagement, suggesting a programme is in place, but no specific activities, frequency, or individual tailoring are described.\",\"source\":\"Domain rating, inspection report\"},{\"title\":\"Good food quality with choice\",\"detail\":\"A Good Effective rating covers nutritional care and food quality, indicating acceptable standards, but no specific menu details, resident feedback on food, or mealtime observations are recorded.\",\"source\":\"Domain rating, inspection report\"},{\"title\":\"Healthcare access\",\"detail\":\"The Effective domain is Good, which covers GP access and health monitoring, but no specific examples of healthcare arrangements or response times are described in the text.\",\"source\":\"Domain rating, inspection report\"},{\"title\":\"Communication with families\",\"detail\":\"The Well-led and Responsive domains are both Good, which typically covers family communication, but no specific examples of how the home contacts families or involves them in care reviews are described.\",\"source\":\"Domain rating, inspection report\"}]","cqcbc_checklist_not_assessed":"[{\"title\":\"Residents not rushed\",\"detail\":\"No inspector observations about the pace of care or whether your parent would be hurried through meals, personal care, or daily routines are recorded in the published findings.\",\"source\":\"Ask the home directly\"},{\"title\":\"Clean, hygienic premises\",\"detail\":\"Cleanliness and infection control are not specifically commented on in the available text. Ask to see the most recent infection control audit on your visit.\",\"source\":\"Ask the home directly\"},{\"title\":\"Families welcomed\",\"detail\":\"No detail about visiting policies, whether families can drop in at any time, or how welcome families feel day-to-day is included in the published inspection findings.\",\"source\":\"Ask the home directly\"},{\"title\":\"End-of-life plans in place\",\"detail\":\"No mention of end-of-life planning, DNACPR discussions, or palliative care arrangements is recorded in the available inspection text.\",\"source\":\"Ask the home directly\"},{\"title\":\"Care plan review frequency\",\"detail\":\"How often care plans are formally reviewed, and whether family members are invited to take part, is not described in the published findings.\",\"source\":\"Ask the home directly\"},{\"title\":\"Night staffing numbers\",\"detail\":\"The specific number of staff on duty overnight in this 90-bed nursing home is not recorded in the available text. For a home of this size this is a critical question.\",\"source\":\"Ask the home directly\"},{\"title\":\"Agency staff usage\",\"detail\":\"Whether the home relies on agency staff, particularly on nights or at weekends, is not covered in the published inspection findings.\",\"source\":\"Ask the home directly\"},{\"title\":\"Outdoor space and gardens\",\"detail\":\"No description of outdoor areas, whether they are accessible to people with dementia, or how safely they are managed is included in the text.\",\"source\":\"Ask the home directly\"},{\"title\":\"One-to-one activities for people who cannot join groups\",\"detail\":\"Whether people living with advanced dementia who cannot participate in group activities receive individual, tailored engagement is not addressed in the published findings.\",\"source\":\"Ask the home directly\"}]","cqcbc_verdict":"Fairfax Manor Care Home, at 28 Wetherby Road in Harrogate, was assessed in July 2025 and rated Good across all five inspection domains: Safe, Effective, Caring, Responsive, and Well-led. The home is a 90-bed nursing home registered to care for older adults, younger adults, and people living with dementia, and is operated by Lovett Care Limited with a named registered manager confirmed as in post.\n\nThe main limitation here is that the published report provides very little specific detail beyond the domain ratings themselves. There are no direct inspector observations, no quotes from your parent's potential neighbours or their families, and no specific examples of how care is delivered day to day. A Good rating is meaningful and should give you genuine confidence, but it tells you the floor not the ceiling. When you visit, ask the manager to show you the actual staffing rota for last week (counting permanent versus agency names on night shifts), ask what a typical day looks like for someone with dementia who cannot join a group activity, and walk through the building at a mealtime so you can see for yourself how staff interact with the people who live there.","cqcbc_domain_safe":"{\"found\":\"The Safe domain was rated Good at the July 2025 inspection. This covers staffing levels, medicines management, safeguarding, and infection control across a 90-bed nursing home. The published report does not include specific observations about night staffing ratios, agency staff usage, or how the home logs and learns from falls and incidents. A Good Safe rating indicates no significant concerns were identified, but the absence of published detail means specific practices are not confirmed beyond that rating.\",\"quotes\":[],\"family_meaning\":\"For a 90-bed nursing home, night staffing is one of the most important questions you can ask. Good Practice research consistently identifies nights as the period when safety is most at risk, particularly for people with dementia who may become distressed, attempt to get up unassisted, or need urgent nursing attention. Our review data shows that families associate safety with staff attentiveness rather than paperwork, and that agency reliance is a concern families raise frequently. The Good Safe rating here is reassuring, but you should ask directly how many permanent staff are on the dementia unit after 8pm and how often agency staff cover those shifts.\",\"evidence_base\":\"The IFF Research and Leeds Beckett rapid evidence review found that agency staff reliance is one of the most consistent predictors of safety failures in care homes, primarily because agency workers lack familiarity with individual residents and their routines.\",\"watch_out\":\"Ask the manager to show you the actual staffing rota for the past two weeks, not a template. Count how many permanent staff names appear on night shifts versus agency names, and ask specifically how many qualified nurses are on duty overnight for the full 90 beds.\"}","cqcbc_domain_effective":"{\"found\":\"The Effective domain was rated Good at the July 2025 inspection. This domain covers care planning, staff training, healthcare access, nutrition and hydration, and how well staff understand the needs of people living with dementia. No specific examples of care plan content, GP access arrangements, dementia training content, or mealtime practices are included in the published text. The home is registered as a dementia specialism, which requires certain training standards to be in place.\",\"quotes\":[],\"family_meaning\":\"A Good Effective rating means inspectors were satisfied that the basics are in place, but the evidence here is general rather than specific. For your parent, the questions that matter most are: how often is the care plan reviewed and can you be part of that review, does the staff team have specific dementia training beyond basic awareness, and does your parent's food really reflect their preferences and any swallowing difficulties. Our review data shows food quality appears in 20.9% of positive reviews, which tells you families notice and remember it. The Good Practice evidence base also flags that care plans should be treated as living documents, updated after every significant change, not reviewed annually.\",\"evidence_base\":\"The IFF Research and Leeds Beckett review found that dementia-specific training, particularly in non-verbal communication and behaviour as communication, significantly improves care outcomes, but only when training is refreshed regularly and applied consistently by permanent staff rather than delegated to inductions.\",\"watch_out\":\"Ask to see a sample care plan (anonymised is fine) and ask when it was last reviewed and who was involved. Ask whether family members are routinely invited to care review meetings, and how the home manages care planning when a person with dementia can no longer express their preferences verbally.\"}","cqcbc_domain_caring":"{\"found\":\"The Caring domain was rated Good at the July 2025 inspection. This covers whether staff treat the people who live here with warmth, respect, and dignity, whether privacy is maintained, and whether people are supported to retain their independence where possible. No specific inspector observations about staff interactions, use of preferred names, or response to distress are recorded in the published text. The Good rating indicates no concerns were identified in this area.\",\"quotes\":[],\"family_meaning\":\"Staff warmth is the single most important factor in family satisfaction across our review data, appearing in 57.3% of positive reviews, with compassion and dignity close behind at 55.2%. These are not abstract qualities. They show up in observable, specific moments: whether a carer knocks before entering a room, whether they use the name your parent prefers rather than a shortened version, and whether they sit down and make eye contact rather than completing a task and moving on. The inspection found no concerns here, but without specific observations recorded you cannot know from the report alone what those daily interactions look like. Observe them yourself on a visit, particularly in corridors and at mealtimes.\",\"evidence_base\":\"The Good Practice evidence review found that non-verbal communication is as significant as verbal communication for people living with dementia, and that staff who are trained to read and respond to non-verbal cues produce measurably better outcomes for distress and wellbeing.\",\"watch_out\":\"On your visit, watch what happens when a member of staff passes your parent in a corridor or common area. Do they stop, make eye contact, and use a name? Do they move at the person's pace? This is a more reliable indicator of daily care quality than anything you will read in a report.\"}","cqcbc_domain_responsive":"{\"found\":\"The Responsive domain was rated Good at the July 2025 inspection. This domain covers activities and meaningful engagement, how well care is tailored to individual preferences, complaint handling, and end-of-life planning. No specific details about the activities programme, examples of individual engagement for people with advanced dementia, or end-of-life care arrangements are included in the published text. The home is registered to care for people with dementia, which requires a responsive approach to changing needs.\",\"quotes\":[],\"family_meaning\":\"A Good Responsive rating tells you the inspector found acceptable standards, but activities are an area where the gap between a schedule on the wall and what actually happens can be wide. Our review data shows activities and engagement appear in 21.4% of positive reviews, and Good Practice research highlights that tailored one-to-one activities for people who cannot join groups are often the first thing to be cut when staffing is stretched. For people living with dementia, everyday activities such as folding laundry, watering plants, or looking through familiar photographs can be more meaningful than organised group sessions. Ask whether your parent would have access to that kind of individual engagement.\",\"evidence_base\":\"The IFF Research and Leeds Beckett review found that Montessori-based approaches and familiar household tasks provide significantly better engagement and wellbeing for people with advanced dementia than group activity programmes alone, particularly for those who can no longer follow verbal instructions.\",\"watch_out\":\"Ask to see the activities schedule for the past month, not just the current week. Then ask what happens for someone who cannot participate in a group session: is there a staff member specifically available for one-to-one time, or does that person spend the activity period in their room?\"}","cqcbc_domain_well_led":"{\"found\":\"The Well-led domain was rated Good at the July 2025 inspection. A named registered manager, Mrs Sharon Louise Oldfield, is confirmed as in post, and a nominated individual, Mrs Cathryn Fairhurst, is also named, indicating a clear accountability structure. The home is operated by Lovett Care Limited. No specific observations about management visibility, staff culture, quality monitoring processes, or how the home responds to complaints are included in the published text.\",\"quotes\":[],\"family_meaning\":\"Good Practice research consistently finds that leadership stability is one of the strongest predictors of care quality over time. A registered manager who has been in post for several years, who is known by name to the people living there and to staff, and who creates a culture where concerns can be raised without fear, tends to produce better outcomes than a well-resourced home with high management turnover. The Good Well-led rating here is a positive signal, but you should ask how long the current manager has been in post and whether there have been significant changes to the senior team or the staffing structure in the past 12 months. Our review data shows communication with families appears in 11.5% of positive reviews, so ask how the home keeps you informed about your parent's wellbeing between visits.\",\"evidence_base\":\"The IFF Research and Leeds Beckett review found that homes with stable, empowering leadership, where staff feel able to raise concerns and where managers are present and visible on the floor, consistently outperform homes where management is primarily administrative.\",\"watch_out\":\"Ask the manager directly how long they have been in their current post, and whether the same senior nursing team has been in place for at least the past year. High turnover at management level is one of the clearest early warning signs that a Good rating may not be stable.\"}","cqcbc_ai_generated_date":"2026-05-07 08:30:52","_seopress_titles_title":"Fairfax Manor Care Home – Dementia, Residential, Respite & Nursing Home in Harrogate, Yorkshire","_seopress_titles_desc":"If you live near Harrogate, Yorkshire, Dementia Care Choices walks with you through every stage of Dementia. From the first signs of Dementia to finding the right care home, we help you stay informed and organised throughout,","cqcbc_safe_found":"The Safe domain was rated Good at the July 2025 inspection. This covers staffing levels, medicines management, safeguarding, and infection control across a 90-bed nursing home. The published report does not include specific observations about night staffing ratios, agency staff usage, or how the home logs and learns from falls and incidents. A Good Safe rating indicates no significant concerns were identified, but the absence of published detail means specific practices are not confirmed beyond that rating.","cqcbc_safe_family_meaning":"For a 90-bed nursing home, night staffing is one of the most important questions you can ask. Good Practice research consistently identifies nights as the period when safety is most at risk, particularly for people with dementia who may become distressed, attempt to get up unassisted, or need urgent nursing attention. Our review data shows that families associate safety with staff attentiveness rather than paperwork, and that agency reliance is a concern families raise frequently. The Good Safe rating here is reassuring, but you should ask directly how many permanent staff are on the dementia unit after 8pm and how often agency staff cover those shifts.","cqcbc_safe_evidence_base":"The IFF Research and Leeds Beckett rapid evidence review found that agency staff reliance is one of the most consistent predictors of safety failures in care homes, primarily because agency workers lack familiarity with individual residents and their routines.","cqcbc_safe_watch_out":"Ask the manager to show you the actual staffing rota for the past two weeks, not a template. Count how many permanent staff names appear on night shifts versus agency names, and ask specifically how many qualified nurses are on duty overnight for the full 90 beds.","cqcbc_effective_found":"The Effective domain was rated Good at the July 2025 inspection. This domain covers care planning, staff training, healthcare access, nutrition and hydration, and how well staff understand the needs of people living with dementia. No specific examples of care plan content, GP access arrangements, dementia training content, or mealtime practices are included in the published text. The home is registered as a dementia specialism, which requires certain training standards to be in place.","cqcbc_effective_family_meaning":"A Good Effective rating means inspectors were satisfied that the basics are in place, but the evidence here is general rather than specific. For your parent, the questions that matter most are: how often is the care plan reviewed and can you be part of that review, does the staff team have specific dementia training beyond basic awareness, and does your parent's food really reflect their preferences and any swallowing difficulties. Our review data shows food quality appears in 20.9% of positive reviews, which tells you families notice and remember it. The Good Practice evidence base also flags that care plans should be treated as living documents, updated after every significant change, not reviewed annually.","cqcbc_effective_evidence_base":"The IFF Research and Leeds Beckett review found that dementia-specific training, particularly in non-verbal communication and behaviour as communication, significantly improves care outcomes, but only when training is refreshed regularly and applied consistently by permanent staff rather than delegated to inductions.","cqcbc_effective_watch_out":"Ask to see a sample care plan (anonymised is fine) and ask when it was last reviewed and who was involved. Ask whether family members are routinely invited to care review meetings, and how the home manages care planning when a person with dementia can no longer express their preferences verbally.","cqcbc_caring_found":"The Caring domain was rated Good at the July 2025 inspection. This covers whether staff treat the people who live here with warmth, respect, and dignity, whether privacy is maintained, and whether people are supported to retain their independence where possible. No specific inspector observations about staff interactions, use of preferred names, or response to distress are recorded in the published text. The Good rating indicates no concerns were identified in this area.","cqcbc_caring_family_meaning":"Staff warmth is the single most important factor in family satisfaction across our review data, appearing in 57.3% of positive reviews, with compassion and dignity close behind at 55.2%. These are not abstract qualities. They show up in observable, specific moments: whether a carer knocks before entering a room, whether they use the name your parent prefers rather than a shortened version, and whether they sit down and make eye contact rather than completing a task and moving on. The inspection found no concerns here, but without specific observations recorded you cannot know from the report alone what those daily interactions look like. Observe them yourself on a visit, particularly in corridors and at mealtimes.","cqcbc_caring_evidence_base":"The Good Practice evidence review found that non-verbal communication is as significant as verbal communication for people living with dementia, and that staff who are trained to read and respond to non-verbal cues produce measurably better outcomes for distress and wellbeing.","cqcbc_caring_watch_out":"On your visit, watch what happens when a member of staff passes your parent in a corridor or common area. Do they stop, make eye contact, and use a name? Do they move at the person's pace? This is a more reliable indicator of daily care quality than anything you will read in a report.","cqcbc_responsive_found":"The Responsive domain was rated Good at the July 2025 inspection. This domain covers activities and meaningful engagement, how well care is tailored to individual preferences, complaint handling, and end-of-life planning. No specific details about the activities programme, examples of individual engagement for people with advanced dementia, or end-of-life care arrangements are included in the published text. The home is registered to care for people with dementia, which requires a responsive approach to changing needs.","cqcbc_responsive_family_meaning":"A Good Responsive rating tells you the inspector found acceptable standards, but activities are an area where the gap between a schedule on the wall and what actually happens can be wide. Our review data shows activities and engagement appear in 21.4% of positive reviews, and Good Practice research highlights that tailored one-to-one activities for people who cannot join groups are often the first thing to be cut when staffing is stretched. For people living with dementia, everyday activities such as folding laundry, watering plants, or looking through familiar photographs can be more meaningful than organised group sessions. Ask whether your parent would have access to that kind of individual engagement.","cqcbc_responsive_evidence_base":"The IFF Research and Leeds Beckett review found that Montessori-based approaches and familiar household tasks provide significantly better engagement and wellbeing for people with advanced dementia than group activity programmes alone, particularly for those who can no longer follow verbal instructions.","cqcbc_responsive_watch_out":"Ask to see the activities schedule for the past month, not just the current week. Then ask what happens for someone who cannot participate in a group session: is there a staff member specifically available for one-to-one time, or does that person spend the activity period in their room?","cqcbc_well_led_found":"The Well-led domain was rated Good at the July 2025 inspection. A named registered manager, Mrs Sharon Louise Oldfield, is confirmed as in post, and a nominated individual, Mrs Cathryn Fairhurst, is also named, indicating a clear accountability structure. The home is operated by Lovett Care Limited. No specific observations about management visibility, staff culture, quality monitoring processes, or how the home responds to complaints are included in the published text.","cqcbc_well_led_family_meaning":"Good Practice research consistently finds that leadership stability is one of the strongest predictors of care quality over time. A registered manager who has been in post for several years, who is known by name to the people living there and to staff, and who creates a culture where concerns can be raised without fear, tends to produce better outcomes than a well-resourced home with high management turnover. The Good Well-led rating here is a positive signal, but you should ask how long the current manager has been in post and whether there have been significant changes to the senior team or the staffing structure in the past 12 months. Our review data shows communication with families appears in 11.5% of positive reviews, so ask how the home keeps you informed about your parent's wellbeing between visits.","cqcbc_well_led_evidence_base":"The IFF Research and Leeds Beckett review found that homes with stable, empowering leadership, where staff feel able to raise concerns and where managers are present and visible on the floor, consistently outperform homes where management is primarily administrative.","cqcbc_well_led_watch_out":"Ask the manager directly how long they have been in their current post, and whether the same senior nursing team has been in place for at least the past year. High turnover at management level is one of the clearest early warning signs that a Good rating may not be stable.","pp_cqc_url":"https:\/\/www.cqc.org.uk\/location\/1-18383410307","_edit_lock":"1778142972:1"}

Fairfax Manor provides residential and nursing care for adults over 65, with particular expertise in supporting people living with dementia. The home also offers care for younger adults who need residential or nursing support.

Management & ethos

The team here works closely with doctors, specialists and other healthcare professionals to coordinate each person's care. Families report feeling genuinely included in decisions, with staff keeping them informed about their loved one's wellbeing and any changes in their care needs.

The home & environment

DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.