The Laurels & Pine Lodge Care Home – Hartford Care
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds55
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Mental health conditions
- Last inspected2021-07-10
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families visiting here often comment on how content their relatives seem. There's a sense that residents aren't just looked after but genuinely engaged with life in the home. The atmosphere feels relaxed and welcoming rather than clinical.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness65
- Activities & engagement60
- Food quality60
- Healthcare55
- Management & leadership75
- Resident happiness68
What inspectors found
Inspected 2021-07-10
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the January 2022 inspection. This domain covers whether staff have the right training, whether care plans reflect what your parent needs, whether the home works well with GPs and other health professionals, and whether food and hydration are managed properly. A Good rating here means inspectors were satisfied that the fundamentals were in place. The home lists dementia as a specialism, which means it should have specific training and approaches for people living with dementia. Beyond the rating itself, the published report does not include specific observations or examples to show what good practice looked like in practice.Is this home caring?
The Caring domain was rated Good at the January 2022 inspection. This domain looks at whether staff are kind, whether your parent's dignity is protected, whether they are treated as an individual, and whether they have as much independence as possible. A Good rating means inspectors were satisfied with what they observed. The published report does not include specific quotes from residents or relatives, or descriptions of particular interactions that inspectors observed, so the evidence here is based on the rating rather than specific detail.Is the home responsive?
The Responsive domain was rated Good at the January 2022 inspection. This domain covers whether the home tailors its care to each person's individual needs, whether there are meaningful activities available, whether the home responds well to complaints, and whether end-of-life care is thoughtfully planned. The home cares for people with dementia and mental health conditions alongside older adults, which requires a genuinely flexible and individualised approach. The published report does not describe the activities programme, the complaints process, or end-of-life arrangements in specific terms.Is the home well-led?
The Well-led domain was rated Good at the January 2022 inspection. The home has two registered managers, Mrs Ellen-Jayne Blaver and Mrs Claudia Kerstin Cullen, alongside a nominated individual, Mrs Lisa White. This is an unusual arrangement that may reflect the home operating across more than one building or unit. The Good rating for Well-led means inspectors were satisfied with the governance, culture, and leadership of the service. The improvement from a previous Requires Improvement overall rating suggests the management team has made meaningful changes, though the published report does not describe those changes in specific terms.
Source: CQC inspection report →
What the evidence base says
The home provides residential care for adults over 65, with particular experience in dementia care. They also support younger adults who need residential care. While the home specialises in dementia care, specific approaches and support systems would be worth discussing directly with the team to understand how they'd meet your loved one's particular needs. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
The home scores in the mid-range because the inspection confirmed a Good overall rating with positive findings in care, management, and responsiveness, but the Requires Improvement rating for safety, combined with very limited specific detail in the published report, leaves meaningful gaps that families need to fill by visiting and asking questions directly.
Homes in South West typically score 68–82.The three-lens summary
What families tell us
Families visiting here often comment on how content their relatives seem. There's a sense that residents aren't just looked after but genuinely engaged with life in the home. The atmosphere feels relaxed and welcoming rather than clinical.
What inspectors have recorded
What stands out is how approachable the staff team appears to be. Families mention that questions get answered promptly and they're kept in the loop about their loved one's wellbeing. It's this kind of open communication that helps everyone feel more confident about the care being provided.
How it sits against good practice
Every family's situation is unique, and visiting in person will give you the clearest sense of whether this could be the right fit.
Worth a visit
The Laurels and Pine Lodge, at 33-37 Foxholes Road in Poole, was rated Good overall at its inspection in January 2022, an improvement from its previous Requires Improvement rating. Inspectors found enough to rate the home Good across Effective, Caring, Responsive, and Well-led, which covers the quality of care, staff kindness, how the home responds to individual needs, and the strength of its management. The main concern for families is the Requires Improvement rating for Safe, which was current at the January 2022 inspection. The published report provides very little specific detail about what inspectors observed, which makes it harder to assess what day-to-day life looks like for your parent. The inspection took place in early 2022 and this report was published in March of that year, so the findings are now a few years old. Before making a decision, visit the home, ask specifically what the safety concerns were and what has changed since, and request sight of recent staffing rotas, especially for night shifts.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how The Laurels & Pine Lodge Care Home – Hartford Care measures up against the other homes you’re considering. Free account.
In Their Own Words
How The Laurels & Pine Lodge Care Home – Hartford Care describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
A warm welcome where residents genuinely feel at home
Dedicated residential home Support in Poole
Finding the right care home means looking for signs that your loved one will truly settle and thrive. The Laurels and Pine Lodge in Poole offers residential care with a focus on keeping life engaging and comfortable. The team here seems to understand that small touches — regular activities, friendly conversations, open communication — make all the difference.
Who they care for
The home provides residential care for adults over 65, with particular experience in dementia care. They also support younger adults who need residential care.
While the home specialises in dementia care, specific approaches and support systems would be worth discussing directly with the team to understand how they'd meet your loved one's particular needs.
“Every family's situation is unique, and visiting in person will give you the clearest sense of whether this could be the right fit.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
The home scores in the mid-range because the inspection confirmed a Good overall rating with positive findings in care, management, and responsiveness, but the Requires Improvement rating for safety, combined with very limited specific detail in the published report, leaves meaningful gaps that families need to fill by visiting and asking questions directly.
Homes in South West typically score 68–82.The three-lens summary
What families tell us
Families visiting here often comment on how content their relatives seem. There's a sense that residents aren't just looked after but genuinely engaged with life in the home. The atmosphere feels relaxed and welcoming rather than clinical.
What inspectors have recorded
What stands out is how approachable the staff team appears to be. Families mention that questions get answered promptly and they're kept in the loop about their loved one's wellbeing. It's this kind of open communication that helps everyone feel more confident about the care being provided.
How it sits against good practice
Every family's situation is unique, and visiting in person will give you the clearest sense of whether this could be the right fit.
Worth a visit
The Laurels and Pine Lodge, at 33-37 Foxholes Road in Poole, was rated Good overall at its inspection in January 2022, an improvement from its previous Requires Improvement rating. Inspectors found enough to rate the home Good across Effective, Caring, Responsive, and Well-led, which covers the quality of care, staff kindness, how the home responds to individual needs, and the strength of its management. The main concern for families is the Requires Improvement rating for Safe, which was current at the January 2022 inspection. The published report provides very little specific detail about what inspectors observed, which makes it harder to assess what day-to-day life looks like for your parent. The inspection took place in early 2022 and this report was published in March of that year, so the findings are now a few years old. Before making a decision, visit the home, ask specifically what the safety concerns were and what has changed since, and request sight of recent staffing rotas, especially for night shifts.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how The Laurels & Pine Lodge Care Home – Hartford Care measures up against the other homes you’re considering. Free account.
In Their Own Words
How The Laurels & Pine Lodge Care Home – Hartford Care describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
A warm welcome where residents genuinely feel at home
Dedicated residential home Support in Poole
Finding the right care home means looking for signs that your loved one will truly settle and thrive. The Laurels and Pine Lodge in Poole offers residential care with a focus on keeping life engaging and comfortable. The team here seems to understand that small touches — regular activities, friendly conversations, open communication — make all the difference.
Who they care for
The home provides residential care for adults over 65, with particular experience in dementia care. They also support younger adults who need residential care.
While the home specialises in dementia care, specific approaches and support systems would be worth discussing directly with the team to understand how they'd meet your loved one's particular needs.
Management & ethos
What stands out is how approachable the staff team appears to be. Families mention that questions get answered promptly and they're kept in the loop about their loved one's wellbeing. It's this kind of open communication that helps everyone feel more confident about the care being provided.
“Every family's situation is unique, and visiting in person will give you the clearest sense of whether this could be the right fit.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
