Freeland House Care Home – Minster Care Group
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds111
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia
- Last inspected2018-12-01
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families talk about the respectful way staff treat residents, maintaining professional standards while creating a warm atmosphere. There are organized games and activities that help people stay engaged throughout the day.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement65
- Food quality65
- Healthcare70
- Management & leadership72
- Resident happiness70
What inspectors found
Inspected 2018-12-01
Is this home safe?
Is the care effective?
The inspection rated this domain Good. The published findings do not include specific detail about care plan quality, how often plans are reviewed, whether families are involved, or the content and completion rates of dementia training. Food quality, dietary accommodation, and GP access are also not described in the available text.Is this home caring?
The inspection rated this domain Good. The published findings do not include inspector observations of staff interactions, resident or relative quotes about warmth or dignity, or specific examples of how staff address residents or respond when someone becomes distressed. Without that detail, it is not possible to go beyond the headline rating.Is the home responsive?
The inspection rated this domain Good. The published findings do not describe the activities programme, whether activities are tailored to individuals or group-only, how the home supports residents who cannot participate in group settings, or how end-of-life care is planned and communicated. With 111 beds and a dementia specialism, the question of individual engagement is particularly important.Is the home well-led?
The inspection rated this domain Good. A registered manager, Mrs May Hernandez Vidal-Payne, was in post at the time of the inspection, with Mr Colin William Farebrother listed as the nominated individual. The published findings do not describe the manager's visibility, how long they have been in post, how staff are supported to raise concerns, or how the home responds to complaints and incidents.
Source: CQC inspection report →
What the evidence base says
The home provides specialized nursing care for adults both under and over 65, with particular experience supporting people living with dementia. For those with dementia, the staff work to maintain dignity and respect while keeping families closely connected to their loved one's care journey. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Freeland House Nursing Home received a Good rating across all five domains at its February 2024 inspection, which is a positive baseline, but the published report contains very little specific detail, so most scores sit in the mid-range rather than the higher bands that require direct observations, resident testimony, and concrete examples.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
Families talk about the respectful way staff treat residents, maintaining professional standards while creating a warm atmosphere. There are organized games and activities that help people stay engaged throughout the day.
What inspectors have recorded
Staff are known for answering calls promptly and providing regular health updates. Families appreciate being kept in the loop about care decisions and feeling genuinely involved in their relative's daily life.
How it sits against good practice
Some families have raised concerns about care quality during respite stays and staff supervision that prospective residents may want to explore further.
Worth a visit
Freeland House Nursing Home, on Wroslyn Road in Witney, received a Good rating across all five inspection domains at its assessment on 19 February 2024, with findings published in May 2024. The home is a large nursing home with 111 beds, registered to care for people living with dementia as well as adults of varying ages who require nursing or personal care. A registered manager was in post at the time of the inspection, and the home is operated by Minster Care Management Limited. The main limitation of this report is that the published inspection text available for analysis is very brief and contains almost no specific observations, resident or relative quotes, or concrete examples to support the Good ratings given. A Good rating is a positive finding, but it tells you the baseline, not the detail. Before placing your parent here, visit in person and ask to see last week's actual staffing rota, including night shifts, ask how many of the care staff hold dementia-specific qualifications, and spend time in a communal area observing how staff interact with residents when they are not being watched.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Freeland House Care Home – Minster Care Group measures up against the other homes you’re considering. Free account.
In Their Own Words
How Freeland House Care Home – Minster Care Group describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where respect meets round-the-clock family access in Witney
Compassionate Care in Witney at Freeland House Nursing Home
When families need nursing care that keeps them connected, Freeland House Nursing Home in Witney opens its doors at any hour. This care home specializes in supporting adults over 65, those under 65 with care needs, and people living with dementia. Relatives describe feeling genuinely welcomed here, with staff who keep them informed about their loved one's daily life and health.
Who they care for
The home provides specialized nursing care for adults both under and over 65, with particular experience supporting people living with dementia.
For those with dementia, the staff work to maintain dignity and respect while keeping families closely connected to their loved one's care journey.
“Some families have raised concerns about care quality during respite stays and staff supervision that prospective residents may want to explore further.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Freeland House Nursing Home received a Good rating across all five domains at its February 2024 inspection, which is a positive baseline, but the published report contains very little specific detail, so most scores sit in the mid-range rather than the higher bands that require direct observations, resident testimony, and concrete examples.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
Families talk about the respectful way staff treat residents, maintaining professional standards while creating a warm atmosphere. There are organized games and activities that help people stay engaged throughout the day.
What inspectors have recorded
Staff are known for answering calls promptly and providing regular health updates. Families appreciate being kept in the loop about care decisions and feeling genuinely involved in their relative's daily life.
How it sits against good practice
Some families have raised concerns about care quality during respite stays and staff supervision that prospective residents may want to explore further.
Worth a visit
Freeland House Nursing Home, on Wroslyn Road in Witney, received a Good rating across all five inspection domains at its assessment on 19 February 2024, with findings published in May 2024. The home is a large nursing home with 111 beds, registered to care for people living with dementia as well as adults of varying ages who require nursing or personal care. A registered manager was in post at the time of the inspection, and the home is operated by Minster Care Management Limited. The main limitation of this report is that the published inspection text available for analysis is very brief and contains almost no specific observations, resident or relative quotes, or concrete examples to support the Good ratings given. A Good rating is a positive finding, but it tells you the baseline, not the detail. Before placing your parent here, visit in person and ask to see last week's actual staffing rota, including night shifts, ask how many of the care staff hold dementia-specific qualifications, and spend time in a communal area observing how staff interact with residents when they are not being watched.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Freeland House Care Home – Minster Care Group measures up against the other homes you’re considering. Free account.
In Their Own Words
How Freeland House Care Home – Minster Care Group describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where respect meets round-the-clock family access in Witney
Compassionate Care in Witney at Freeland House Nursing Home
When families need nursing care that keeps them connected, Freeland House Nursing Home in Witney opens its doors at any hour. This care home specializes in supporting adults over 65, those under 65 with care needs, and people living with dementia. Relatives describe feeling genuinely welcomed here, with staff who keep them informed about their loved one's daily life and health.
Who they care for
The home provides specialized nursing care for adults both under and over 65, with particular experience supporting people living with dementia.
For those with dementia, the staff work to maintain dignity and respect while keeping families closely connected to their loved one's care journey.
Management & ethos
Staff are known for answering calls promptly and providing regular health updates. Families appreciate being kept in the loop about care decisions and feeling genuinely involved in their relative's daily life.
The home & environment
The home sits in attractive grounds with gardens where residents can spend time outdoors. Some families mention the resident cats add a homely touch. While some relatives note the rooms could use updating, others describe the building as lovely throughout.
“Some families have raised concerns about care quality during respite stays and staff supervision that prospective residents may want to explore further.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
