Hallmark Midford Manor Luxury Care Home

Who they care for

The home provides care for people with dementia, physical disabilities, and sensory impairments. Both younger adults under 65 and older people are welcome, with care tailored to different age groups and needs.

DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

Who they care for

• {"_thumbnail_id":"381232","county":"Somerset","_county":"field_6984c81707f16","postcode":"BA2 5RF","_postcode":"field_6984c857ad520","headline":"Compassionate Care in Bath at Hallmark Midford Manor Luxury Care Home","_headline":"field_6984c8d0ad52b","description":"Hallmark Midford Manor Luxury Care Home is a care home near Bath in the South West. Caring staff and beautiful gardens welcome residents to this Bath care home","_description":"field_6984c901ad530","gmb_name":"Hallmark Midford Manor Luxury Care Home","_gmb_name":"field_6984c92ead532","gmb_address":"\ue0c8\nFrome Rd, Bath BA2 5RE","_gmb_address":"field_6984c936ad533","gmb_phone":"01229 388203","_gmb_phone":"field_6984c97aad537","gmb_star_rating":"4.8","_gmb_star_rating":"field_6984c98cad539","copy_headline":"Caring staff and beautiful gardens welcome residents to this Bath care home","_copy_headline":"field_6984c9b4ad53c","stage":"3.0","_stage":"field_6984c9bcad53d","gmb_business":"Assisted living residence","_gmb_business":"field_69a771cc07ed9","copy_intro":"Set in lovely grounds, Hallmark Midford Manor Luxury Care Home in Bath offers nursing and residential care with a focus on individual needs. The home's gardens provide a peaceful backdrop, while staff are known for their warm, attentive approach to residents. This purpose-built facility caters to various care needs, including specialist dementia support.","_copy_intro":"field_69a7744107eda","copy_specialisms":"The home provides care for people with dementia, physical disabilities, and sensory impairments. Both younger adults under 65 and older people are welcome, with care tailored to different age groups and needs.","_copy_specialisms":"field_69a7747507ede","copy_closing":"If you're considering Midford Manor for someone you love, visiting during mealtimes can give you a good sense of daily life there.","_copy_closing":"field_69a7749607ee0","address_1":"Frome Road","_address_1":"field_6984c77407f13","town_city":"Bath","_town_city":"field_6984c78607f15","local_authority":"Bath and North East Somerset","_local_authority":"field_6984c86cad522","cqc_report_date":"2025-11-20T17:22:44Z","_cqc_report_date":"field_6984c87aad523","service_type":"Nursing home","_service_type":"field_6984c89fad527","cqc_link":"https:\/\/www.cqc.org.uk\/location\/1-16901773673","_cqc_link":"field_6984c886ad524","sitelink":"https:\/\/www.hallmarkcarehomes.co.uk\/care-homes\/somerset\/midford-manor\/","_sitelink":"field_6984c8a6ad528","service_provider":"Hallmark Care Homes (Midford Manor) Limited","_service_provider":"field_6984c8adad529","regional_location":"South West","_regional_location":"field_6984c8bbad52a","gmb_image":"https:\/\/lh3.googleusercontent.com\/p\/AF1QipPQCdzbuKPqsl9n6D2l26LRa3dwuRvUNEjniCBK","_gmb_image":"field_6984c8f2ad52e","gmb_link":"https:\/\/www.google.com\/maps\/place\/Hallmark+Midford+Manor+Luxury+Care+Home\/@51.3570367,-2.3732561,17z\/data=!3m1!4b1!4m6!3m5!1s0x487181d821511eb9:0x82c216ccb957bc76!8m2!3d51.3570367!4d-2.3732561!16s%2Fg%2F11q21nm4l3","_gmb_link":"field_6984c913ad531","dementia":"1.0","_dementia":"field_6984c93dad534","cqc_rating":"Good","_cqc_rating":"field_6984c948ad535","cqc_score":"2.0","_cqc_score":"field_6984c96bad536","star_rating_count":"13.0","_star_rating_count":"field_6984c9aaad53b","copy_what_people_say":"Visitors often comment on the friendly reception they receive, with staff greeting people warmly and taking time to understand what residents need. The atmosphere feels welcoming, and families notice how staff make an effort to connect with both residents and their loved ones.","_copy_what_people_say":"field_69a7744a07edb","copy_dementia_":"For people living with dementia, the home offers specialist care designed around individual needs. The secure environment and trained staff aim to help your parent feel safe while supporting as much independence as possible.","_copy_dementia_":"field_69a7748807edf","_edit_lock":"1773705438:1","_sq_sla":"backend","_edit_last":"1","_wp_page_template":"default","address_2":"","_address_2":"field_6984c77f07f14","specialisms":"5","_specialisms":"field_6984c896ad526","screengrab":"","_screengrab":"field_6984c8d7ad52c","gmb_email":"","_gmb_email":"field_6984c985ad538","features":"5","_features":"field_6984c9c6ad53e","copy_facilities":"","_copy_facilities":"field_69a7745807edc","copy_management":"","_copy_management":"field_69a7746a07edd","postcode_relationship":"16834","_postcode_relationship":"field_69bb02cad9442","latitude":"51.355868","_latitude":"field_69875b180a63e","longitude":"-2.371107","_longitude":"field_69875b210a63f","review_data":"[Jaspreet Kaur] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: I visited the Home with Sally and she was delightful. Very knowledgeable and kind and the Home has a beautiful setting with lovely gardens. | [Debs Delight] 2\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: I have given this 2 stars considering the amount of money it costs and the actual standard of the place. However, the nursing care seems good enough and the carers are kind. The food is appalling, dry and cold and the servers crash and bash the utensils about. The fruit in the coffee area is old as are the cakes. There is never anyone in reception, neither can you find anything out. For one month we have been waiting for a sky box that eventually arrived this week, (with no card,) no one knows anything about it. I have heard able bodied\/minded residents also complaining about the food and the standard of the place . From what I have seen, food appears to be brought in by meals on wheels. My old Father is too non compos to complain. This was my last choice, due to it being near to home and my mother being able to visit easily. The general impression I have been given is that this is just a money maker. . I assume the wages are minimal due to the large staff turnover. How surprising. That reflects on the ownership. The last time I visited I noticed that the floors are not cleaned often. The visitor lavatory had no loo paper and the floor was not clean. I guess bad wages reflect on job applicants. My fathers water glass was dirty from at least 2 days before and there was glass on his floor. My daughter and I cleaned his room. Look elsewhere, this is just a money maker. | [Valerie Freegard] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: I visited a resident today. The first time I've been to Midford Manor. From the first person I saw there were smiles and staff couldn't do enough for me. I had a lovely tour of your beautiful home ,while I was waiting for my lovely friend to finish her daily exercises. I am very impressed and I look forward to returning soon. Thank you all. | [Jenny Thorne] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: A beautiful home and my Mother could not be happier there. The gardens are amazing and we enjoy our weekly visits. | [Didar Alom] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: So careful and best service | [Steven Thomson] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: An amazing home with a great team on board that strive to enhance the lives of residents | [Ateca C. Filipe] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: \ud83d\udcaf\ud83d\udcaf\ud83d\udcaf \u2026 | [Charlotte Bennett] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: Absolutely stunning home with a fantastic team in place. | [Linda Peseo] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: It's a beautiful place easy to find or go | [James Gardiner] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: Very friendly staff. Very friendly when I was working on site | [soniya thomas] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: Spot on care, Amazing team!!!!","_review_data":"field_69ca61fad6d61","specialisms_0_specialism_name":"Sensory impairments","_specialisms_0_specialism_name":"field_69873d768bae1","specialisms_1_specialism_name":"Caring for adults under 65 yrs","_specialisms_1_specialism_name":"field_69873d768bae1","specialisms_2_specialism_name":"Dementia","_specialisms_2_specialism_name":"field_69873d768bae1","specialisms_3_specialism_name":"Caring for adults over 65 yrs","_specialisms_3_specialism_name":"field_69873d768bae1","specialisms_4_specialism_name":"Physical disabilities","_specialisms_4_specialism_name":"field_69873d768bae1","features_0_featurename":"Friendly\/Welcoming","_features_0_featurename":"field_69873d298bae0","features_1_featurename":"Caring\/Compassionate","_features_1_featurename":"field_69873d298bae0","features_2_featurename":"Professional\/Skilled","_features_2_featurename":"field_69873d298bae0","features_3_featurename":"Outdoor Space\/Gardens","_features_3_featurename":"field_69873d298bae0","features_4_featurename":"Management\/Leadership","_features_4_featurename":"field_69873d298bae0","_dcc_cqc_beds":"80","_dcc_cqc_rating_safe":"","_dcc_cqc_rating_effective":"","_dcc_cqc_rating_caring":"","_dcc_cqc_rating_responsive":"","_dcc_cqc_rating_well_led":"","_dcc_cqc_report_date":"","_dcc_cqc_previous_rating":"","_dcc_cqc_trajectory":"","_dcc_cqc_enforcement":"none","_dcc_cqc_api_updated":"2026-05-12 14:15:27","_dcc_web_scan_blocked":"0","_dcc_web_dementia_activities":"0","_dcc_web_staff_training":"0","_dcc_web_fees_info":"1","_dcc_web_activities_programme":"0","_dcc_web_staff_profiles":"1","_dcc_web_photo_gallery":"1","_dcc_web_cqc_link":"1","_dcc_web_dementia_mention_reviews":"0","_dcc_web_scan_updated":"2026-05-12 14:15:28","_dcc_score_p1":"55","_dcc_score_p2":"50","_dcc_score_p3":"56","_dcc_score_p4":"65","_dcc_score_p5":"80","_dcc_composite_score":"57.95","_dcc_score_band":"good","_dcc_score_updated":"2026-05-12 14:15:28","cqcbc_location_id":"1-16901773673","cqcbc_provider_id":"1-15645518767","cqcbc_provider_name":"Hallmark Midford Manor Luxury Care Home","cqcbc_brand_name":"BRAND Hallmark Care Homes","cqcbc_local_authority":"Bath and North East Somerset","cqcbc_address_line1":"Frome Road","cqcbc_town_city":"Bath","cqcbc_county":"","cqcbc_region":"South West","cqcbc_postcode":"BA2 5RF","cqcbc_latitude":"","cqcbc_longitude":"","cqcbc_phone":"01225430300","cqcbc_website":"www.hallmarkcarehomes.co.uk","cqcbc_registration_status":"Registered","cqcbc_registration_date":"2023-09-22","cqcbc_dormancy":"N","cqcbc_number_of_beds":"80","cqcbc_service_type":"Nursing homes","cqcbc_specialisms":"Caring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities, Sensory impairment","cqcbc_regulated_activities":"Accommodation for persons who require nursing or personal care, Treatment of disease, disorder or injury","cqcbc_overall_rating":"Good","cqcbc_overall_report_date":"","cqcbc_overall_report_link_id":"","cqcbc_rating_safe":"Good","cqcbc_rating_effective":"Good","cqcbc_rating_caring":"Good","cqcbc_rating_responsive":"Good","cqcbc_rating_well_led":"Good","cqcbc_previous_overall_rating":"","cqcbc_rating_trend":"stable","cqcbc_inspection_count":"0","cqcbc_last_report_date":"2025-08-12","cqcbc_last_inspection_date":"2025-08-12","cqcbc_latest_report_link_id":"","cqcbc_fetched_at":"2026-05-07 09:08:00","cqcbc_family_score":"55","cqcbc_score_staff_warmth":"55","cqcbc_score_compassion_dignity":"55","cqcbc_score_resident_happiness":"55","cqcbc_score_cleanliness":"55","cqcbc_score_management_leadership":"55","cqcbc_score_activities_engagement":"55","cqcbc_score_food_quality":"55","cqcbc_score_healthcare":"55","cqcbc_score_explanation":"Hallmark Midford Manor Luxury Care Home was rated Good across all five inspection domains in August 2025, which is a positive baseline. However, the published report contains very little specific detail, so every theme is scored at the mid-point for a Good rating: present and positive, but without the quotes, observations, or examples that would push scores higher.","cqcbc_checklist_verified":"[]","cqcbc_checklist_mentioned":"[{\"title\":\"Staff described as warm and welcoming\",\"detail\":\"The home received a Good rating in Caring, which covers staff warmth, but no specific observations or testimony are recorded in the published findings.\",\"source\":\"Domain rating, inspection overview\"},{\"title\":\"Staff respond to distress appropriately\",\"detail\":\"Covered under the Good Caring rating, but no specific incidents or observations are described in the available report text.\",\"source\":\"Domain rating, inspection overview\"},{\"title\":\"Residents not rushed\",\"detail\":\"A Good Caring rating implies this standard was met, but the inspection text does not include direct observations of pace or unhurried interactions.\",\"source\":\"Domain rating, inspection overview\"},{\"title\":\"Good food quality with choice\",\"detail\":\"The Good Effective rating covers food, but no specific detail about menus, choice mechanisms, or feedback is included in the published findings.\",\"source\":\"Domain rating, inspection overview\"},{\"title\":\"Clean, hygienic premises\",\"detail\":\"The Good Safe rating covers infection control and cleanliness, but no inspector observations of the physical environment are recorded.\",\"source\":\"Domain rating, inspection overview\"},{\"title\":\"Varied activity programme\",\"detail\":\"The Good Responsive rating covers activities and engagement, but no specific programmes, frequency, or examples are described.\",\"source\":\"Domain rating, inspection overview\"},{\"title\":\"Visible, approachable management\",\"detail\":\"The Good Well-led rating indicates leadership met the standard, with named registered manager Ms Aghileh Hatami and nominated individual Mr Aneurin Brown on record.\",\"source\":\"Domain rating, registration record\"},{\"title\":\"Privacy and dignity respected\",\"detail\":\"Covered under the Good Caring rating, but no specific examples of how privacy is maintained or how dignity is upheld are given in the report.\",\"source\":\"Domain rating, inspection overview\"},{\"title\":\"Care plans reflect individual preferences\",\"detail\":\"A Good Effective rating implies care planning meets the standard, but no details about the content or personalisation of plans are recorded.\",\"source\":\"Domain rating, inspection overview\"},{\"title\":\"Home learns from incidents\",\"detail\":\"The Good Safe rating covers governance and learning, but no specific examples of incident reviews or quality improvement actions are described.\",\"source\":\"Domain rating, inspection overview\"},{\"title\":\"Staffing levels adequate\",\"detail\":\"Good in Safe implies staffing was sufficient at inspection, but no staffing ratios, rota details, or deployment information are included in the published text.\",\"source\":\"Domain rating, inspection overview\"},{\"title\":\"Staff trained in dementia care\",\"detail\":\"The home lists dementia as a specialism and received a Good Effective rating, which covers training, but no details of training content, frequency, or coverage are recorded.\",\"source\":\"Domain rating, registration record\"}]","cqcbc_checklist_not_assessed":"[{\"title\":\"Dementia-friendly environment\",\"detail\":\"Not covered in the inspection findings. Ask the home to show you how the layout, signage, lighting, and colour contrasts support orientation for people living with dementia.\",\"source\":\"Ask the home directly\"},{\"title\":\"Families welcomed\",\"detail\":\"Not covered in the inspection findings. Ask whether there are open visiting hours, and how the home involves families in care reviews.\",\"source\":\"Ask the home directly\"},{\"title\":\"End-of-life plans in place\",\"detail\":\"Not covered in the inspection findings. Ask what proportion of current residents have an advance care plan in place, and how the home supports families through this process.\",\"source\":\"Ask the home directly\"},{\"title\":\"Communication with families\",\"detail\":\"Not covered in the inspection findings. Ask how often the key worker contacts families, and what the process is if your parent's health changes overnight.\",\"source\":\"Ask the home directly\"},{\"title\":\"Care plan review frequency\",\"detail\":\"Not covered in the inspection findings. Ask how often care plans are formally reviewed, and whether families are invited to take part.\",\"source\":\"Ask the home directly\"},{\"title\":\"Night staffing numbers\",\"detail\":\"Not covered in the inspection findings. For an 80-bed nursing home, ask specifically how many registered nurses and care staff are on duty between 10pm and 6am.\",\"source\":\"Ask the home directly\"},{\"title\":\"Agency staff usage\",\"detail\":\"Not covered in the inspection findings. Ask what percentage of shifts last month were covered by agency staff, particularly on the dementia unit.\",\"source\":\"Ask the home directly\"},{\"title\":\"Outdoor space and gardens\",\"detail\":\"Not covered in the inspection findings. Given the Bath location and the home's positioning on Frome Road, ask whether there is an accessible garden, and whether people living with dementia can use it safely and independently.\",\"source\":\"Ask the home directly\"},{\"title\":\"One-to-one activities for people who cannot join groups\",\"detail\":\"Not covered in the inspection findings. Ask whether there is a dedicated activities coordinator who visits people in their rooms, and how often.\",\"source\":\"Ask the home directly\"}]","cqcbc_verdict":"Hallmark Midford Manor Luxury Care Home, on Frome Road in Bath, was rated Good across all five inspection domains at its assessment on 12 August 2025, with the report published in November 2025. The home is registered to provide nursing care, and its listed specialisms include dementia, physical disabilities, and sensory impairments, covering both adults over and under 65. A named registered manager is in post, which is an important baseline marker of stability.\n\nThe main limitation of this report is that the published text contains almost no specific detail: no inspector observations, no quotes from people living at the home or their families, and no examples of what Good looks like in practice here. A Good rating is genuinely reassuring, but it tells you that the home met the standard at the point of inspection, not how it feels day to day. Before you decide, visit at a quieter time (mid-morning on a weekday is often more revealing than a scheduled tour), ask to see last week's actual staffing rota for the dementia unit including night shifts, and ask the manager directly how families are kept informed when something changes.","cqcbc_domain_safe":"{\"found\":\"The Safe domain was rated Good at the August 2025 inspection. This means inspectors were satisfied with how risks are managed, how medicines are handled, and how the home keeps the people living there safe. The published report does not include specific observations about staffing ratios, falls management, or infection control practice. The home is a large 80-bed nursing home, which means the detail of night-time staffing deserves particular attention from any family considering it.\",\"quotes\":[],\"family_meaning\":\"A Good Safe rating is a meaningful baseline. It tells you that at the point of inspection, the home was not placing people at undue risk. However, our Good Practice evidence review found that safety often slips on night shifts, where staffing ratios are lower and senior oversight is reduced. In a home of 80 beds, knowing exactly how many nurses and carers are on overnight is one of the most important questions you can ask. The published findings do not give you that number, so you will need to ask directly.\",\"evidence_base\":\"The Good Practice in Dementia Care evidence review (IFF Research and Leeds Beckett University, 2026) found that night-time staffing levels are consistently associated with safety outcomes, and that reliance on agency staff undermines the continuity that people living with dementia need to feel settled and secure.\",\"watch_out\":\"Ask the manager to show you the actual staffing rota for the last two weeks, not just the template. Count the number of permanent versus agency names on night shifts, and check whether a registered nurse is present overnight, which is required for a nursing home but worth confirming in practice.\"}","cqcbc_domain_effective":"{\"found\":\"The Effective domain was rated Good, covering training, care planning, healthcare access, and nutrition. The home's registered specialisms include dementia, which means inspectors would have looked at whether staff have appropriate skills and whether care plans reflect individual needs. No specific findings about GP access, dementia training content, or food quality are included in the published text. The Good rating confirms the standard was met, but the detail is not available from the published report.\",\"quotes\":[],\"family_meaning\":\"Good in Effective means that at inspection, care planning, training, and health oversight met the required standard. For families considering the home for someone living with dementia, the most important question within this domain is what dementia-specific training staff have actually completed, not just whether it is listed on a schedule. Our family review data shows that healthcare access (20.2% of positive reviews) and food quality (20.9%) are among the themes families mention most often, and neither is described in specific terms in this report. Ask to see a sample menu and ask whether a speech and language therapist is involved when someone has swallowing difficulties.\",\"evidence_base\":\"The Good Practice evidence review found that care plans should be treated as living documents, updated after any significant change in a person's condition, and that families who are actively involved in reviews report higher confidence in the quality of care their parent receives.\",\"watch_out\":\"Ask the manager how often care plans are formally reviewed, and ask to see evidence that a family member or advocate was involved in the last review for at least one person living on the dementia unit. If the answer is vague, that is worth noting.\"}","cqcbc_domain_caring":"{\"found\":\"The Caring domain was rated Good, covering staff warmth, dignity, respect, and the promotion of independence. This is the domain most closely linked to how your parent will feel day to day, and it received a Good rating at the August 2025 inspection. No specific inspector observations, resident quotes, or examples of caring practice are recorded in the published findings. A Good rating in Caring is encouraging, but the absence of specific detail means you cannot verify from the report alone how warmth and dignity are expressed in practice.\",\"quotes\":[],\"family_meaning\":\"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews, and compassion and dignity follow closely at 55.2%. These are not abstract qualities: they show up in whether staff knock before entering a room, whether they use your parent's preferred name, and whether they move without obvious hurry when helping with personal care. The Good rating suggests these standards were being met at inspection, but no specific observations are recorded here. On a visit, watch how staff greet the people living there when they pass in a corridor, not just when they are directly observed.\",\"evidence_base\":\"The Good Practice evidence review found that non-verbal communication is as important as verbal communication for people living with dementia, and that person-led care requires staff to know each individual's history, preferences, and what brings them comfort. Knowing someone's preferred name and their life story is not a nicety; it is a clinical tool.\",\"watch_out\":\"When you visit, ask a staff member (not the manager, but a carer you meet on the floor) what your parent's preferred name would be and how they would know it. Then watch, without prompting, whether staff walking past people in the lounge acknowledge them by name or make eye contact.\"}","cqcbc_domain_responsive":"{\"found\":\"The Responsive domain was rated Good, covering how well the home tailors its care and activities to individual needs, and how it handles complaints and end-of-life planning. The home's 80-bed size means a varied activity programme is feasible, but whether it extends to one-to-one engagement for people who cannot join group sessions is not recorded in the published findings. No specific activities, individual engagement examples, or end-of-life care details are described.\",\"quotes\":[],\"family_meaning\":\"Activities and engagement feature in 21.4% of positive family reviews, and resident happiness in 27.1%. For people living with dementia, particularly those who can no longer participate in group settings, individual engagement is where responsiveness really shows. The Good Practice evidence review highlights Montessori-based approaches and familiar household tasks as effective ways to support purpose and dignity. A Good rating here is positive, but on a visit you should look beyond the activity board to ask what happens for someone who stays in their room or cannot follow group instructions.\",\"evidence_base\":\"The Good Practice evidence review (IFF Research and Leeds Beckett University, 2026) found that tailored individual activities, rather than group-only provision, are associated with better wellbeing outcomes for people living with dementia, particularly in the later stages of the condition.\",\"watch_out\":\"Ask the activities coordinator (ask to meet them specifically, not the manager) to describe what happened last Tuesday for a resident who could not join the morning group session. If they can give you a specific answer, that is a strong sign. If the answer is general, observe whether anyone is sitting alone and unoccupied during your visit.\"}","cqcbc_domain_well_led":"{\"found\":\"The Well-led domain was rated Good, indicating that inspectors found satisfactory governance, leadership culture, and accountability at the August 2025 inspection. The registered manager is named as Ms Aghileh Hatami, and the nominated individual is Mr Aneurin Brown. No detail is provided in the published report about management visibility, staff culture, how feedback is gathered, or how the home responds to concerns. The home is operated by Hallmark Care Homes (Midford Manor) Limited, part of the larger Hallmark Care Homes group.\",\"quotes\":[],\"family_meaning\":\"Management and leadership feature in 23.4% of family reviews, and our Good Practice evidence review found that leadership stability is one of the strongest predictors of quality over time. Knowing that a named manager is in post is a good starting point. What you cannot tell from this report alone is how long Ms Hatami has been in post, whether staff feel able to raise concerns without fear, or how the home handles complaints. Communication with families features in 11.5% of positive reviews, and this is an area the published findings do not address at all.\",\"evidence_base\":\"The Good Practice evidence review found that homes where frontline staff feel empowered to speak up, and where managers are consistently visible on the floor rather than office-based, tend to sustain quality more reliably than homes where leadership is largely administrative.\",\"watch_out\":\"Ask how long the current registered manager has been in post, and whether there have been any changes to senior nursing staff in the past six months. Then ask a carer (not a manager) how they would raise a concern if they were worried about something. The answer, and how readily it comes, will tell you more than any inspection rating.\"}","cqcbc_ai_generated_date":"2026-05-07 09:08:00","_seopress_titles_title":"Hallmark Midford Manor Luxury Care Home – Dementia, Residential, Respite & Nursing Home in Bath, Somerset","_seopress_titles_desc":"If you live near Bath, Somerset, Dementia Care Choices walks with you through every stage of Dementia. From the first signs of Dementia to finding the right care home, we help you stay informed and organised throughout,","cqcbc_safe_found":"The Safe domain was rated Good at the August 2025 inspection. This means inspectors were satisfied with how risks are managed, how medicines are handled, and how the home keeps the people living there safe. The published report does not include specific observations about staffing ratios, falls management, or infection control practice. The home is a large 80-bed nursing home, which means the detail of night-time staffing deserves particular attention from any family considering it.","cqcbc_safe_family_meaning":"A Good Safe rating is a meaningful baseline. It tells you that at the point of inspection, the home was not placing people at undue risk. However, our Good Practice evidence review found that safety often slips on night shifts, where staffing ratios are lower and senior oversight is reduced. In a home of 80 beds, knowing exactly how many nurses and carers are on overnight is one of the most important questions you can ask. The published findings do not give you that number, so you will need to ask directly.","cqcbc_safe_evidence_base":"The Good Practice in Dementia Care evidence review (IFF Research and Leeds Beckett University, 2026) found that night-time staffing levels are consistently associated with safety outcomes, and that reliance on agency staff undermines the continuity that people living with dementia need to feel settled and secure.","cqcbc_safe_watch_out":"Ask the manager to show you the actual staffing rota for the last two weeks, not just the template. Count the number of permanent versus agency names on night shifts, and check whether a registered nurse is present overnight, which is required for a nursing home but worth confirming in practice.","cqcbc_effective_found":"The Effective domain was rated Good, covering training, care planning, healthcare access, and nutrition. The home's registered specialisms include dementia, which means inspectors would have looked at whether staff have appropriate skills and whether care plans reflect individual needs. No specific findings about GP access, dementia training content, or food quality are included in the published text. The Good rating confirms the standard was met, but the detail is not available from the published report.","cqcbc_effective_family_meaning":"Good in Effective means that at inspection, care planning, training, and health oversight met the required standard. For families considering the home for someone living with dementia, the most important question within this domain is what dementia-specific training staff have actually completed, not just whether it is listed on a schedule. Our family review data shows that healthcare access (20.2% of positive reviews) and food quality (20.9%) are among the themes families mention most often, and neither is described in specific terms in this report. Ask to see a sample menu and ask whether a speech and language therapist is involved when someone has swallowing difficulties.","cqcbc_effective_evidence_base":"The Good Practice evidence review found that care plans should be treated as living documents, updated after any significant change in a person's condition, and that families who are actively involved in reviews report higher confidence in the quality of care their parent receives.","cqcbc_effective_watch_out":"Ask the manager how often care plans are formally reviewed, and ask to see evidence that a family member or advocate was involved in the last review for at least one person living on the dementia unit. If the answer is vague, that is worth noting.","cqcbc_caring_found":"The Caring domain was rated Good, covering staff warmth, dignity, respect, and the promotion of independence. This is the domain most closely linked to how your parent will feel day to day, and it received a Good rating at the August 2025 inspection. No specific inspector observations, resident quotes, or examples of caring practice are recorded in the published findings. A Good rating in Caring is encouraging, but the absence of specific detail means you cannot verify from the report alone how warmth and dignity are expressed in practice.","cqcbc_caring_family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews, and compassion and dignity follow closely at 55.2%. These are not abstract qualities: they show up in whether staff knock before entering a room, whether they use your parent's preferred name, and whether they move without obvious hurry when helping with personal care. The Good rating suggests these standards were being met at inspection, but no specific observations are recorded here. On a visit, watch how staff greet the people living there when they pass in a corridor, not just when they are directly observed.","cqcbc_caring_evidence_base":"The Good Practice evidence review found that non-verbal communication is as important as verbal communication for people living with dementia, and that person-led care requires staff to know each individual's history, preferences, and what brings them comfort. Knowing someone's preferred name and their life story is not a nicety; it is a clinical tool.","cqcbc_caring_watch_out":"When you visit, ask a staff member (not the manager, but a carer you meet on the floor) what your parent's preferred name would be and how they would know it. Then watch, without prompting, whether staff walking past people in the lounge acknowledge them by name or make eye contact.","cqcbc_responsive_found":"The Responsive domain was rated Good, covering how well the home tailors its care and activities to individual needs, and how it handles complaints and end-of-life planning. The home's 80-bed size means a varied activity programme is feasible, but whether it extends to one-to-one engagement for people who cannot join group sessions is not recorded in the published findings. No specific activities, individual engagement examples, or end-of-life care details are described.","cqcbc_responsive_family_meaning":"Activities and engagement feature in 21.4% of positive family reviews, and resident happiness in 27.1%. For people living with dementia, particularly those who can no longer participate in group settings, individual engagement is where responsiveness really shows. The Good Practice evidence review highlights Montessori-based approaches and familiar household tasks as effective ways to support purpose and dignity. A Good rating here is positive, but on a visit you should look beyond the activity board to ask what happens for someone who stays in their room or cannot follow group instructions.","cqcbc_responsive_evidence_base":"The Good Practice evidence review (IFF Research and Leeds Beckett University, 2026) found that tailored individual activities, rather than group-only provision, are associated with better wellbeing outcomes for people living with dementia, particularly in the later stages of the condition.","cqcbc_responsive_watch_out":"Ask the activities coordinator (ask to meet them specifically, not the manager) to describe what happened last Tuesday for a resident who could not join the morning group session. If they can give you a specific answer, that is a strong sign. If the answer is general, observe whether anyone is sitting alone and unoccupied during your visit.","cqcbc_well_led_found":"The Well-led domain was rated Good, indicating that inspectors found satisfactory governance, leadership culture, and accountability at the August 2025 inspection. The registered manager is named as Ms Aghileh Hatami, and the nominated individual is Mr Aneurin Brown. No detail is provided in the published report about management visibility, staff culture, how feedback is gathered, or how the home responds to concerns. The home is operated by Hallmark Care Homes (Midford Manor) Limited, part of the larger Hallmark Care Homes group.","cqcbc_well_led_family_meaning":"Management and leadership feature in 23.4% of family reviews, and our Good Practice evidence review found that leadership stability is one of the strongest predictors of quality over time. Knowing that a named manager is in post is a good starting point. What you cannot tell from this report alone is how long Ms Hatami has been in post, whether staff feel able to raise concerns without fear, or how the home handles complaints. Communication with families features in 11.5% of positive reviews, and this is an area the published findings do not address at all.","cqcbc_well_led_evidence_base":"The Good Practice evidence review found that homes where frontline staff feel empowered to speak up, and where managers are consistently visible on the floor rather than office-based, tend to sustain quality more reliably than homes where leadership is largely administrative.","cqcbc_well_led_watch_out":"Ask how long the current registered manager has been in post, and whether there have been any changes to senior nursing staff in the past six months. Then ask a carer (not a manager) how they would raise a concern if they were worried about something. The answer, and how readily it comes, will tell you more than any inspection rating.","pp_cqc_url":"https:\/\/www.cqc.org.uk\/location\/1-16901773673"}

The home provides care for people with dementia, physical disabilities, and sensory impairments. Both younger adults under 65 and older people are welcome, with care tailored to different age groups and needs.

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