Who they care for

Heathlands supports people with dementia, physical disabilities, and sensory impairments. The home cares for younger adults under 65 as well as older people.

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Who they care for

• {"_thumbnail_id":"379626","county":"London","_county":"field_6984c81707f16","postcode":"E4 6NF","_postcode":"field_6984c857ad520","headline":"Compassionate Care in London at Heathlands Care Home","_headline":"field_6984c8d0ad52b","description":"Heathlands Care Home is a care home near Waltham Forest in the London. Specialist dementia support with activities and healthcare coordination in London","_description":"field_6984c901ad530","gmb_name":"Heathlands Care Home","_gmb_name":"field_6984c92ead532","gmb_address":"\ue0c8\nHeathlands Care Home, 2B Hatch Ln, London E4 6NF","_gmb_address":"field_6984c936ad533","gmb_phone":"020 8506 3670","_gmb_phone":"field_6984c97aad537","gmb_email":"quality@canfordhealthcare.co.uk","_gmb_email":"field_6984c985ad538","gmb_star_rating":"3.5","_gmb_star_rating":"field_6984c98cad539","copy_headline":"Specialist dementia support with activities and healthcare coordination in London","_copy_headline":"field_6984c9b4ad53c","stage":"3.0","_stage":"field_6984c9bcad53d","gmb_business":"Nursing home","_gmb_business":"field_69a771cc07ed9","copy_intro":"Heathlands Care Home in London provides residential care for adults of all ages, including those living with dementia, physical disabilities and sensory impairments. The home runs a programme of activities and social events, with entertainment and outings helping residents stay engaged. They coordinate healthcare needs including GP visits and specialist appointments.","_copy_intro":"field_69a7744107eda","copy_facilities":"The home maintains clean premises with on-site parking and flexible visiting arrangements. Mobile hairdressing and grooming services visit residents who find it difficult to get out. Meals can be adapted for different dietary needs and texture requirements.","_copy_facilities":"field_69a7745807edc","copy_management":"Some families report concerns about staffing levels affecting care delivery. The home coordinates with GPs who visit on-site and manages referrals to specialists like chiropodists.","_copy_management":"field_69a7746a07edd","copy_specialisms":"Heathlands supports people with dementia, physical disabilities, and sensory impairments. The home cares for younger adults under 65 as well as older people.","_copy_specialisms":"field_69a7747507ede","copy_closing":"If you're considering Heathlands for someone you love, visiting in person will help you get a feel for the home and ask about their approach to care.","_copy_closing":"field_69a7749607ee0","address_1":"2b Hatch Lane","_address_1":"field_6984c77407f13","town_city":"Waltham Forest","_town_city":"field_6984c78607f15","local_authority":"Waltham Forest","_local_authority":"field_6984c86cad522","cqc_report_date":"2025-08-26T12:44:40Z","_cqc_report_date":"field_6984c87aad523","service_type":"Nursing home","_service_type":"field_6984c89fad527","cqc_link":"https:\/\/www.cqc.org.uk\/location\/1-21533595084","_cqc_link":"field_6984c886ad524","sitelink":"http:\/\/heathlandscarehome.co.uk\/","_sitelink":"field_6984c8a6ad528","service_provider":"Ventas Opco UK Limited","_service_provider":"field_6984c8adad529","regional_location":"London","_regional_location":"field_6984c8bbad52a","gmb_image":"https:\/\/lh3.googleusercontent.com\/p\/AF1QipOWqP0p8aR_01oNpiUPV95dNeca7FLTIvdYTHhV","_gmb_image":"field_6984c8f2ad52e","gmb_link":"https:\/\/www.google.com\/maps\/place\/Heathlands+Care+Home\/@51.6185622,0.0019694,17z\/data=!3m1!4b1!4m6!3m5!1s0x47d8a0a04b95cf51:0x9bec86984760333b!8m2!3d51.6185622!4d0.0019694!16s%2Fg%2F12vs56bzs","_gmb_link":"field_6984c913ad531","dementia":"1.0","_dementia":"field_6984c93dad534","cqc_rating":"Good","_cqc_rating":"field_6984c948ad535","cqc_score":"2.0","_cqc_score":"field_6984c96bad536","star_rating_count":"28.0","_star_rating_count":"field_6984c9aaad53b","copy_what_people_say":"Families have noted that residents can personalise their rooms with furniture and belongings from their previous homes. The activities programme includes regular entertainment and themed events that create opportunities for social connection.","_copy_what_people_say":"field_69a7744a07edb","copy_dementia_":"The home supports people living with dementia as part of its specialist services. Staff work to maintain routines and coordinate healthcare needs for people with complex conditions.","_copy_dementia_":"field_69a7748807edf","_edit_lock":"1773832873:1","postcode_relationship":"14238","_postcode_relationship":"field_69bb02cad9442","latitude":"51.618651","_latitude":"field_69875b180a63e","longitude":"0.002712","_longitude":"field_69875b210a63f","review_data":"[Tom Barbour] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: I have a family member at Heathlands. I cannot praise them highly enough. The staff are excellent. Nurses, carers , activities, admin and management staff etc have all been very good so far. Of course individuals come and go and styles will differ but overall care has been very good. Thank you for caring!!! I have had a good impression and experience so far. Long may it continue. | [Natalie Baptiste] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: My mum has been at Heathlands Care Home for a while and what a lovely home it is. Activities team are amazing, care staff are always happy. Nothing is ever too much. Thank you heathlands team. | [Toni] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: I just wanted to express my heartfelt thanks to Jacky, the home administrator, for her incredible support and professionalism. She went above and beyond to provide me with all the information I needed and offered such genuine reassurance during what was an emotional and uncertain time for our family. Her calm and compassionate manner truly made a difference and gave us peace of mind knowing our loved one would be in caring hands. Thank you, Jacky. You are a true asset to the home. | [Mandy Chalmers] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: Outstanding care home. On Monday 16th June 2025 they had an open day with outdoor games, music followed by quizzes. Food and drink with ice lollies were on abundance. Thank you to all. | [Jenny Davey] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: Very caring staff. Nice food. They try really hard. | [Terri] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: Good home take care of clients well. Staff on reception are lovely | [Joan Hanks] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: Everyone is so lovely and caring. Food can be hit and miss. Activities are getting better and the open day was so much fun. Well done to heathlands and the team | [Liz Somers] 1\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: My friend was robbed twice of money and bank details. The second time from a cloth purse around his body, whilst he was sleeping. He died a week or so later. about 8pm and I was informed by phone, I said I would contact the family. At gone midnight I received a call, demanding to know 'WHY he was still there'. Horrific. He complained also of some staff being a little rough. His medications also often being bought round at midnight! Spending every day of his last week with him, I overheard a Nurse scolding an old lady in her room, with the words in a harsh and direct tone of voice ' Now, don't do that, we don't want what happened this morning, happening again, do we?' There are of course a few lovely people who work there, but there are very few staff. In the 3 years that he was there, the number and quality of staff decreased badly, If you love someone, I recommend NEVER using Heathlands. I could say so much more but I have sent my appraisal of all that happened to The CQC. | [eileen lloyd] 1\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: They do minimum interaction with residents. Very rarely will you see staff looking after residents. We are lucky in that finances allowed for my beautiful mother-in-law to be moved somewhere else after nonstop poor care! I can not express how much she has come on since she left. She has severe dementia and this care home neglected her! She had no interaction, just walked the corridors alone day and night, with no encouragement to eat and as a result lost so much weight she was wasting away. She was never clean with the home just constantly reporting it was because they were understaffed. In the few weeks she has been away from this place she has gained weight and her mindset has improved dramatically. Do not leave your loved ones here. It breaks my heart that other residents are left here knowing they are neglected and the CQC is not doing enough to intervene. | [Maria Sullivan] 1\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: sadly this home was not what we thought, we had two safe guarding issues one from a resident and one from a member of staff hurting my mum there were several times i had to ask for a quilt for my mums bed and in fact she was left all night in December with just a thin blanket on her i found one of her tablets on her bed she wasn't showered regularly her pad wasn't changed regularly they never picked up on things like water infections and when my mums toe was swollen and inflamed i had to notify them of anything wrong with her they are short staff and the lounge which has now been taken away is a room left unmonitored the interaction and entertainment with residents is poor if you complain the staff tend to ignore you and management evict them if you complain about things not being right this happened to us and another resident we have now moved our mum where she is joining in and much happier. I would say think again before you put you loved one in here | [Julie Pickering] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: I just wanted to say thank you to Jacky Smith for providing me with all the details i required and the reassurance that was much needed surrounding my telephone call today, such a kind and caring natured lady. | [Judy Gilder] 1\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: Sadly I cannot give 0 stars as if I could I would. Do not put your relatives in Heathlands as you will never have peace of mind. The care if you can call it that is appalling. No interaction at all they are just left to wander on their own. Personal care is non existent. Heathlands say that the staff are dementia trained but they are not able to wash a person with dementia who is agitated by personal care so they leave her unwashed and dirty. Every person deserves dignity and respect no matter what age or what illness they have Heathlands are not able to give the appropriate care that is needed. If you want to leave a care home after a visit feeling that your relative is being well cared for please avoid Heathlands. | [Danni Daflon] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: My Nan has been at heathlands for a month now, she\u2019s settling in and the staff are all very kind and caring especially Jo who is Nans main carer. They have activities planned including trips out which is thanks to Cara and the event team. A variety of food catering for individuals needs such as pur\u00e9e. These a mobile hairdresser who comes in every other Monday which has been ideal and a real feel good boost for Nan who hasn\u2019t been able to get her hair done for many months due to mobility issues. These monthly news letters to keep the family and residents up to date with upcoming events such as Halloween parties. The manager Joe is very professional and helpful and allows Nan to make her room her own where we have been able to have belongings from her flat put on the walls by the on-site handyman and have her own home comforts ie her favourite arm chair for her to be cosy and watch her favourite tv shows. The home is super clean and fresh smelling with onsite cleaners. The nurses manage Nans medication, they explain everything to her and have even put her on a list for a chiropodist as well as having a local gp that comes out to do visits weekly picking up on infections and prescribing medication. It\u2019s an ideal location with onsite parking and you can visit your loved one at any time. Thank you Heathlands. | [G H] 1\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: Staff are unresponsive to any of your requests and will argue for no reason, lie about you to social workers and threaten you. I would not recommend this care home to anyone for their loved ones. Just got an update from the hospital that our father contracted MRSA while at this nursing home. The level of neglect from the staff there is truly unbelievable. | [Joyce Tunnard] 3\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: Although my friends seem to have been well looked after, to get anyone to respond to calls is impossible. I have left two messages last week, one the day before my friend died, when I was told that someone would REACH OUT to me, no reply. Today I left two messages with the Remote contact, who emailed the home and then tried repeatedly to phone them, it is now 17.06 as so far no response. The reason for phoning was to arrange to take my friends widow out for the afternoon, obviously this did not happen. I do hope this will encourage the Home to respond in some way. | [Mrs SM Graham-Martin] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: Visited this care home last week for a viewing we were greeted by Sharon Bourne she took time to explain all aspects of what to expect and what they can offer She answered our questions on social care, health and well being of our relative, administration and care home fees and what extras to expect We noticed there were no bad smells possibly because the floors were mainly hard board and not predominately carpeted areas We met a nurse on one of the floors who was very keen to offer further information on the care given by the clinicians There seems to be ample parking We found every member of staff that we came across during our viewing to be pleasant and friendly | [Ron H] 1\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: While i make no complaint about the care and confirm the establishment was spotless The administration is little short of callus and unprofessional When a shot stay resident was discharged I asked for their D.N.R document that I had been asked to supply despite a personal visit and a number of phone calls it took from the 11 dec to 16 jan for this to be resolved | [Daniel Keane] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: Lovely care home, extremely compassionate and friendly staff, they do absolutely everything possible to look after the residents. | [Matt Sullivan] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: Fantastic care home all the staff are lovely and caring. My father in law is well cared for and very well looked after here.\ud83d\udc4d \u2026 | [Blessing ogbuehi] 1\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: The home is the worst of all, the staff and the administration are all unprofessional, they have no value for human life and dignity of the elderly, it\u2019s such a shame!!! | [Anonymous] 1\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: Process of waiting and respond to me is poor and unprofessional! Whole team is just wasting your time! | [Mahi Uzzaman] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: Interested","_review_data":"field_69ca61fad6d61","specialisms":"5","_specialisms":"field_6984c896ad526","specialisms_0_specialism_name":"Sensory impairments","_specialisms_0_specialism_name":"field_69873d768bae1","specialisms_1_specialism_name":"Caring for adults under 65 yrs","_specialisms_1_specialism_name":"field_69873d768bae1","specialisms_2_specialism_name":"Dementia","_specialisms_2_specialism_name":"field_69873d768bae1","specialisms_3_specialism_name":"Caring for adults over 65 yrs","_specialisms_3_specialism_name":"field_69873d768bae1","specialisms_4_specialism_name":"Physical disabilities","_specialisms_4_specialism_name":"field_69873d768bae1","features":"4","_features":"field_6984c9c6ad53e","features_0_featurename":"Medical\/Healthcare","_features_0_featurename":"field_69873d298bae0","features_1_featurename":"Dignity\/Respect","_features_1_featurename":"field_69873d298bae0","features_2_featurename":"Activities\/Engagement","_features_2_featurename":"field_69873d298bae0","features_3_featurename":"Management\/Leadership","_features_3_featurename":"field_69873d298bae0","cqcbc_location_id":"1-21533595084","cqcbc_provider_id":"1-21251661417","cqcbc_provider_name":"Heathlands Care Home","cqcbc_brand_name":"BRAND Ventas","cqcbc_local_authority":"Waltham Forest","cqcbc_address_line1":"2b Hatch Lane","cqcbc_town_city":"London","cqcbc_county":"","cqcbc_region":"London","cqcbc_postcode":"E4 6NF","cqcbc_latitude":"","cqcbc_longitude":"","cqcbc_phone":"02085063670","cqcbc_website":"http:\/\/heathlandscarehome.co.uk\/","cqcbc_registration_status":"Registered","cqcbc_registration_date":"2025-04-15","cqcbc_dormancy":"N","cqcbc_number_of_beds":"84","cqcbc_service_type":"Nursing homes","cqcbc_specialisms":"Caring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities, Sensory impairment","cqcbc_regulated_activities":"Accommodation for persons who require nursing or personal care, Treatment of disease, disorder or injury","cqcbc_overall_rating":"Good","cqcbc_overall_report_date":"","cqcbc_overall_report_link_id":"","cqcbc_rating_safe":"Good","cqcbc_rating_effective":"Good","cqcbc_rating_caring":"Good","cqcbc_rating_responsive":"Good","cqcbc_rating_well_led":"Good","cqcbc_previous_overall_rating":"","cqcbc_rating_trend":"stable","cqcbc_inspection_count":"0","cqcbc_last_report_date":"2025-08-05","cqcbc_last_inspection_date":"2025-08-05","cqcbc_latest_report_link_id":"","cqcbc_fetched_at":"2026-05-07 00:50:25","cqcbc_family_score":"55","cqcbc_score_staff_warmth":"55","cqcbc_score_compassion_dignity":"55","cqcbc_score_resident_happiness":"55","cqcbc_score_cleanliness":"55","cqcbc_score_management_leadership":"60","cqcbc_score_activities_engagement":"50","cqcbc_score_food_quality":"50","cqcbc_score_healthcare":"55","cqcbc_score_explanation":"Heathlands Care Home was rated Good across all five inspection domains in August 2025, which is a solid baseline. However, the published report contains very little specific detail, so scores reflect the Good rating rather than verified, described evidence.","cqcbc_checklist_verified":"[{\"title\":\"Visible, approachable management\",\"detail\":\"The inspection record names a registered manager (Ms Gladys Akua Danquah) and a nominated individual, confirming a formal management structure is in place and registered with the regulator.\",\"source\":\"Inspection registration record\"}]","cqcbc_checklist_mentioned":"[{\"title\":\"Staff described as warm and welcoming\",\"detail\":\"All five domains were rated Good, which requires inspectors to have found broadly positive staff interactions, but no specific observations or quotes are recorded in the published text.\",\"source\":\"Domain rating, inspection overview\"},{\"title\":\"Staff respond to distress appropriately\",\"detail\":\"The Good rating under Safe and Caring suggests inspectors were satisfied with staff responses, but no specific incidents or examples are described.\",\"source\":\"Domain rating, inspection overview\"},{\"title\":\"Residents not rushed\",\"detail\":\"A Good Caring rating typically requires evidence of unhurried interactions, but no direct observations are provided in the published findings.\",\"source\":\"Domain rating, inspection overview\"},{\"title\":\"Good food quality with choice\",\"detail\":\"The Good Effective rating covers nutrition and food provision, but no specific detail about menus, choice, or dietary support is recorded in the published text.\",\"source\":\"Domain rating, inspection overview\"},{\"title\":\"Clean, hygienic premises\",\"detail\":\"The Good Safe rating typically includes assessment of infection control and cleanliness, but no specific observations are described in the published findings.\",\"source\":\"Domain rating, inspection overview\"},{\"title\":\"Varied activity programme\",\"detail\":\"The Good Responsive rating requires evidence of meaningful activities, but no specific activities, timetables, or individual examples are described in the published text.\",\"source\":\"Domain rating, inspection overview\"},{\"title\":\"Privacy and dignity respected\",\"detail\":\"The Good Caring rating requires inspectors to be satisfied with dignity and privacy standards, but no specific examples such as knocking before entering or preferred names used are recorded.\",\"source\":\"Domain rating, inspection overview\"},{\"title\":\"Care plans reflect individual preferences\",\"detail\":\"A Good Effective rating typically requires detailed, person-centred care planning, but no specific detail about plan content or review processes is provided.\",\"source\":\"Domain rating, inspection overview\"},{\"title\":\"Home learns from incidents\",\"detail\":\"The Good Well-led rating requires evidence of learning from incidents and complaints, but no specific examples are described in the published findings.\",\"source\":\"Domain rating, inspection overview\"},{\"title\":\"Staffing levels adequate\",\"detail\":\"The Good Safe rating requires inspectors to be satisfied with staffing numbers and deployment, but no specific ratios or rota details are recorded in the published text.\",\"source\":\"Domain rating, inspection overview\"},{\"title\":\"Staff trained in dementia care\",\"detail\":\"The Good Effective rating covers training, and the home holds a dementia specialism, but no specific detail about dementia training content or completion rates is provided.\",\"source\":\"Domain rating, inspection overview\"},{\"title\":\"Communication with families\",\"detail\":\"The Good Responsive and Well-led ratings require adequate family communication systems, but no specific examples of how families are kept informed are recorded.\",\"source\":\"Domain rating, inspection overview\"},{\"title\":\"Dementia-friendly environment\",\"detail\":\"The home holds a dementia specialism and received a Good Safe rating, which typically includes environment assessment, but no specific environmental features are described.\",\"source\":\"Domain rating, inspection overview\"},{\"title\":\"Families welcomed\",\"detail\":\"The Good Caring and Responsive ratings usually require evidence that families are welcomed and involved, but no specific observations about visiting arrangements or family involvement are recorded.\",\"source\":\"Domain rating, inspection overview\"}]","cqcbc_checklist_not_assessed":"[{\"title\":\"End-of-life plans in place\",\"detail\":\"Not covered in the published inspection findings. Ask whether every person living at the home has an advance care plan and how recently it was reviewed.\",\"source\":\"Ask the home directly\"},{\"title\":\"Care plan review frequency\",\"detail\":\"Not covered in the published inspection findings. Ask how often care plans are formally reviewed and whether family members are invited to take part.\",\"source\":\"Ask the home directly\"},{\"title\":\"Night staffing numbers\",\"detail\":\"Not covered in the published inspection findings. Ask how many permanent carers and how many senior staff are on duty overnight for the 84 beds, and whether the ratio changes at weekends.\",\"source\":\"Ask the home directly\"},{\"title\":\"Agency staff usage\",\"detail\":\"Not covered in the published inspection findings. Ask what percentage of shifts in the last month were covered by agency staff, particularly on the dementia unit.\",\"source\":\"Ask the home directly\"},{\"title\":\"Outdoor space and gardens\",\"detail\":\"Not covered in the published inspection findings. Ask whether there is accessible outdoor space and how often your parent would be supported to use it.\",\"source\":\"Ask the home directly\"},{\"title\":\"One-to-one activities for people who cannot join groups\",\"detail\":\"Not covered in the published inspection findings. Ask how the home supports your parent to stay engaged if they are no longer able to take part in group activities.\",\"source\":\"Ask the home directly\"},{\"title\":\"GP access\",\"detail\":\"Not covered in the published inspection findings. Ask which GP practice covers the home, how quickly a GP can be seen in non-emergency situations, and how out-of-hours medical needs are handled.\",\"source\":\"Ask the home directly\"}]","cqcbc_verdict":"Heathlands Care Home, at 2b Hatch Lane in London E4, was rated Good across all five inspection domains at its assessment on 5 August 2025. A Good rating across every domain is a meaningful benchmark: inspectors from the regulator are required to find positive, sustained evidence in safety, effectiveness, caring, responsiveness, and leadership before awarding it. The home holds specialisms in dementia, physical disabilities, and sensory impairment, and cares for both younger adults under 65 and older people across its 84 beds.\n\nThe main limitation of this report is that the published inspection findings contain very little specific detail: no direct observations from the inspection visit, no quotes from people living at the home or their families, and no specific examples of what inspectors saw. A Good rating tells you the bar was cleared, but it does not tell you how it was cleared or what the home looks and feels like day to day. Before making a decision, visit in person and ask the manager to show you the most recent staffing rota (paying particular attention to night shifts and agency cover), the dementia training records for the permanent team, and how one-to-one support is arranged for people who cannot join group activities.","cqcbc_domain_safe":"{\"found\":\"The Safe domain was rated Good at the inspection on 5 August 2025. A Good Safe rating requires inspectors to be satisfied with how the home manages risks, staffing, medicines, and infection control. No specific observations, incident records, or staffing ratios are described in the published findings. The home holds a dementia specialism, which means inspectors would have assessed safety practices relevant to people living with dementia, but no detail of those assessments is provided. The published record does not describe agency staff usage, night staffing levels, or falls management.\",\"quotes\":[],\"family_meaning\":\"For an 84-bed home with a dementia specialism, night staffing ratios and agency staff reliance are the two safety details that matter most to families. Our review data shows that staff attentiveness accounts for 14% of positive family reviews, and the Good Practice evidence base identifies night-time as the period when safety is most likely to slip. The Good rating here is reassuring as a starting point, but without published specifics you cannot yet assess whether staffing is genuinely adequate or whether the home leans on agency workers to fill gaps. The inspection did not record specific detail on these points, so you should ask the manager directly before visiting.\",\"evidence_base\":\"The Good Practice rapid evidence review (IFF Research and Leeds Beckett University, March 2026) found that agency staff reliance is one of the most consistent predictors of poorer safety outcomes in dementia care, because continuity of staff knowledge is central to recognising when something has changed in your parent.\",\"watch_out\":\"Ask to see the actual staffing rota for the last two weeks, not a template. Count permanent versus agency names on night shifts specifically, and ask what the minimum number of staff on duty overnight is for the full 84 beds.\"}","cqcbc_domain_effective":"{\"found\":\"The Effective domain was rated Good at the inspection on 5 August 2025. A Good Effective rating requires inspectors to be satisfied with how the home assesses and meets people's needs, including care planning, nutrition, healthcare access, and staff training. No specific detail about care plan content, GP arrangements, dementia training, or food quality is included in the published findings. The home's dementia specialism means training standards would have been considered, but no specifics about training content or completion rates are described.\",\"quotes\":[],\"family_meaning\":\"Food quality and dementia-specific training are the two Effective indicators that families most often reference in our review data, with food mentioned in 20.9% of positive reviews and dementia-specific care in 12.7%. The Good Practice evidence identifies care plans as living documents that should be reviewed regularly with family input, and flags that the quality of dementia training (not just whether it was completed) is what separates good dementia care from generic care. The Good rating here is positive, but the published report does not confirm how frequently care plans are reviewed, whether families are involved in those reviews, or what dementia training the permanent team has completed. These are questions worth raising directly with the manager.\",\"evidence_base\":\"The IFF Research and Leeds Beckett University rapid evidence review found that dementia-specific training quality, particularly training that covers non-verbal communication and behavioural understanding, is one of the strongest predictors of whether a person with dementia experiences their care as person-centred rather than task-focused.\",\"watch_out\":\"Ask the manager how often care plans are formally reviewed, who is invited to those reviews, and what dementia-specific training permanent staff have completed in the last 12 months. Ask to see the training log, not just a summary.\"}","cqcbc_domain_caring":"{\"found\":\"The Caring domain was rated Good at the inspection on 5 August 2025. A Good Caring rating requires inspectors to observe respectful, dignified interactions and to find evidence that people are treated as individuals. No specific observations of staff interactions, use of preferred names, response to distress, or privacy practices are described in the published findings. No quotes from people living at the home or their families are recorded in the published text.\",\"quotes\":[],\"family_meaning\":\"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned by name in 57.3% of positive reviews, and compassion and dignity account for a further 55.2%. When inspectors award a Good Caring rating they have to observe these qualities in practice, not just on paper, so this rating carries real weight. What it does not tell you is the detail: whether staff move without hurry, whether your parent would be addressed by the name they prefer, or how staff respond when someone becomes distressed. These things are observable on a visit and are worth looking for specifically rather than asking about directly, because a well-prepared answer is not the same as what you see in a corridor.\",\"evidence_base\":\"The Good Practice evidence base highlights that for people with advanced dementia, non-verbal communication (tone of voice, pace of movement, physical proximity) matters as much as spoken words. Staff who are genuinely person-centred adapt their approach to the individual without being prompted.\",\"watch_out\":\"On your visit, watch how a staff member approaches your parent's room: do they knock, wait, and introduce themselves by name? Notice whether interactions feel unhurried, and observe how staff respond if someone appears unsettled or distressed, not in a formal interaction but in a corridor or communal space.\"}","cqcbc_domain_responsive":"{\"found\":\"The Responsive domain was rated Good at the inspection on 5 August 2025. A Good Responsive rating requires inspectors to find evidence that activities are meaningful and tailored to individuals, that the home responds to changing needs, and that end-of-life care is planned. No specific activities, individual examples of tailored engagement, or end-of-life planning arrangements are described in the published findings. The home's dementia specialism means individual activity provision would have been considered, but no detail is provided.\",\"quotes\":[],\"family_meaning\":\"Activities and engagement account for 21.4% of positive family reviews, and our review data shows that families particularly value seeing their parent engaged in something meaningful rather than sitting unoccupied. The Good Practice evidence identifies one-to-one activities as essential for people with advanced dementia who can no longer take part in group sessions. The Good Responsive rating is encouraging, but the published findings do not describe whether the home offers individual engagement for people at this stage, how the activity programme is tailored to personal histories, or how end-of-life wishes are documented and reviewed. These are important questions for any home with a dementia specialism.\",\"evidence_base\":\"The IFF Research and Leeds Beckett University rapid evidence review found that Montessori-based and everyday-task approaches to activity, such as folding, sorting, and familiar household routines, support a sense of purpose and continuity of identity for people with dementia, and are more effective than structured group activities alone.\",\"watch_out\":\"Ask to see the activities schedule and ask specifically what happens for a person who can no longer join a group session. Ask the activities coordinator (if there is one) to describe what a typical Tuesday looks like for someone who stays in their room.\"}","cqcbc_domain_well_led":"{\"found\":\"The Well-led domain was rated Good at the inspection on 5 August 2025. The inspection record names a registered manager (Ms Gladys Akua Danquah) and a nominated individual (Mr Antonio Kamal Carthigeya Thirulinganathan), confirming a formal and regulated leadership structure. A Good Well-led rating requires inspectors to find evidence of a positive culture, effective governance, and a manager known to staff and the people who live there. No specific observations about manager visibility, staff feedback processes, or governance systems are described in the published findings.\",\"quotes\":[],\"family_meaning\":\"Our review data shows that management and leadership account for 23.4% of positive family reviews, and the Good Practice evidence identifies leadership stability as one of the strongest predictors of whether a home maintains quality over time. Knowing that the home has a named, registered manager is a good start: unregistered or frequently changing management is a red flag. What the published findings do not confirm is how long the current manager has been in post, whether staff feel able to raise concerns, or how the home has responded to complaints. These are questions worth raising on your visit, because a settled, confident management team is one of the clearest signals of a home that will continue to perform well.\",\"evidence_base\":\"The Good Practice evidence base found that homes where staff feel empowered to speak up, and where managers are visibly present rather than office-based, consistently outperform comparable homes on family satisfaction and safety outcomes.\",\"watch_out\":\"Ask the manager how long they have been in post at Heathlands specifically, and ask one staff member you meet informally (not introduced by the manager) whether they feel comfortable raising a concern. Notice whether the manager is present on the floor or behind a closed office door during your visit.\"}","cqcbc_ai_generated_date":"2026-05-07 00:50:25","_dcc_cqc_beds":"84","_dcc_cqc_rating_safe":"","_dcc_cqc_rating_effective":"","_dcc_cqc_rating_caring":"","_dcc_cqc_rating_responsive":"","_dcc_cqc_rating_well_led":"","_dcc_cqc_report_date":"","_dcc_cqc_previous_rating":"","_dcc_cqc_trajectory":"","_dcc_cqc_enforcement":"none","_dcc_cqc_api_updated":"2026-06-13 14:57:57","_dcc_web_scan_blocked":"0","_dcc_web_dementia_activities":"0","_dcc_web_staff_training":"1","_dcc_web_fees_info":"0","_dcc_web_activities_programme":"1","_dcc_web_staff_profiles":"1","_dcc_web_photo_gallery":"1","_dcc_web_cqc_link":"1","_dcc_web_dementia_mention_reviews":"1","_dcc_web_scan_updated":"2026-06-13 14:57:58","_dcc_score_p1":"70","_dcc_score_p2":"50","_dcc_score_p3":"56","_dcc_score_p4":"77","_dcc_score_p5":"80","_dcc_composite_score":"64.25","_dcc_score_band":"good","_dcc_score_updated":"2026-06-13 14:57:58","_seopress_titles_title":"Heathlands Care Home – Dementia, Residential, Respite & Nursing Home in Waltham Forest, London","_seopress_titles_desc":"If you live near Waltham Forest, London, Dementia Care Choices walks with you through every stage of Dementia. From the first signs of Dementia to finding the right care home, we help you stay informed and organised throughout,","cqcbc_safe_found":"The Safe domain was rated Good at the inspection on 5 August 2025. A Good Safe rating requires inspectors to be satisfied with how the home manages risks, staffing, medicines, and infection control. No specific observations, incident records, or staffing ratios are described in the published findings. The home holds a dementia specialism, which means inspectors would have assessed safety practices relevant to people living with dementia, but no detail of those assessments is provided. The published record does not describe agency staff usage, night staffing levels, or falls management.","cqcbc_safe_family_meaning":"For an 84-bed home with a dementia specialism, night staffing ratios and agency staff reliance are the two safety details that matter most to families. Our review data shows that staff attentiveness accounts for 14% of positive family reviews, and the Good Practice evidence base identifies night-time as the period when safety is most likely to slip. The Good rating here is reassuring as a starting point, but without published specifics you cannot yet assess whether staffing is genuinely adequate or whether the home leans on agency workers to fill gaps. The inspection did not record specific detail on these points, so you should ask the manager directly before visiting.","cqcbc_safe_evidence_base":"The Good Practice rapid evidence review (IFF Research and Leeds Beckett University, March 2026) found that agency staff reliance is one of the most consistent predictors of poorer safety outcomes in dementia care, because continuity of staff knowledge is central to recognising when something has changed in your parent.","cqcbc_safe_watch_out":"Ask to see the actual staffing rota for the last two weeks, not a template. Count permanent versus agency names on night shifts specifically, and ask what the minimum number of staff on duty overnight is for the full 84 beds.","cqcbc_effective_found":"The Effective domain was rated Good at the inspection on 5 August 2025. A Good Effective rating requires inspectors to be satisfied with how the home assesses and meets people's needs, including care planning, nutrition, healthcare access, and staff training. No specific detail about care plan content, GP arrangements, dementia training, or food quality is included in the published findings. The home's dementia specialism means training standards would have been considered, but no specifics about training content or completion rates are described.","cqcbc_effective_family_meaning":"Food quality and dementia-specific training are the two Effective indicators that families most often reference in our review data, with food mentioned in 20.9% of positive reviews and dementia-specific care in 12.7%. The Good Practice evidence identifies care plans as living documents that should be reviewed regularly with family input, and flags that the quality of dementia training (not just whether it was completed) is what separates good dementia care from generic care. The Good rating here is positive, but the published report does not confirm how frequently care plans are reviewed, whether families are involved in those reviews, or what dementia training the permanent team has completed. These are questions worth raising directly with the manager.","cqcbc_effective_evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review found that dementia-specific training quality, particularly training that covers non-verbal communication and behavioural understanding, is one of the strongest predictors of whether a person with dementia experiences their care as person-centred rather than task-focused.","cqcbc_effective_watch_out":"Ask the manager how often care plans are formally reviewed, who is invited to those reviews, and what dementia-specific training permanent staff have completed in the last 12 months. Ask to see the training log, not just a summary.","cqcbc_caring_found":"The Caring domain was rated Good at the inspection on 5 August 2025. A Good Caring rating requires inspectors to observe respectful, dignified interactions and to find evidence that people are treated as individuals. No specific observations of staff interactions, use of preferred names, response to distress, or privacy practices are described in the published findings. No quotes from people living at the home or their families are recorded in the published text.","cqcbc_caring_family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned by name in 57.3% of positive reviews, and compassion and dignity account for a further 55.2%. When inspectors award a Good Caring rating they have to observe these qualities in practice, not just on paper, so this rating carries real weight. What it does not tell you is the detail: whether staff move without hurry, whether your parent would be addressed by the name they prefer, or how staff respond when someone becomes distressed. These things are observable on a visit and are worth looking for specifically rather than asking about directly, because a well-prepared answer is not the same as what you see in a corridor.","cqcbc_caring_evidence_base":"The Good Practice evidence base highlights that for people with advanced dementia, non-verbal communication (tone of voice, pace of movement, physical proximity) matters as much as spoken words. Staff who are genuinely person-centred adapt their approach to the individual without being prompted.","cqcbc_caring_watch_out":"On your visit, watch how a staff member approaches your parent's room: do they knock, wait, and introduce themselves by name? Notice whether interactions feel unhurried, and observe how staff respond if someone appears unsettled or distressed, not in a formal interaction but in a corridor or communal space.","cqcbc_responsive_found":"The Responsive domain was rated Good at the inspection on 5 August 2025. A Good Responsive rating requires inspectors to find evidence that activities are meaningful and tailored to individuals, that the home responds to changing needs, and that end-of-life care is planned. No specific activities, individual examples of tailored engagement, or end-of-life planning arrangements are described in the published findings. The home's dementia specialism means individual activity provision would have been considered, but no detail is provided.","cqcbc_responsive_family_meaning":"Activities and engagement account for 21.4% of positive family reviews, and our review data shows that families particularly value seeing their parent engaged in something meaningful rather than sitting unoccupied. The Good Practice evidence identifies one-to-one activities as essential for people with advanced dementia who can no longer take part in group sessions. The Good Responsive rating is encouraging, but the published findings do not describe whether the home offers individual engagement for people at this stage, how the activity programme is tailored to personal histories, or how end-of-life wishes are documented and reviewed. These are important questions for any home with a dementia specialism.","cqcbc_responsive_evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review found that Montessori-based and everyday-task approaches to activity, such as folding, sorting, and familiar household routines, support a sense of purpose and continuity of identity for people with dementia, and are more effective than structured group activities alone.","cqcbc_responsive_watch_out":"Ask to see the activities schedule and ask specifically what happens for a person who can no longer join a group session. Ask the activities coordinator (if there is one) to describe what a typical Tuesday looks like for someone who stays in their room.","cqcbc_well_led_found":"The Well-led domain was rated Good at the inspection on 5 August 2025. The inspection record names a registered manager (Ms Gladys Akua Danquah) and a nominated individual (Mr Antonio Kamal Carthigeya Thirulinganathan), confirming a formal and regulated leadership structure. A Good Well-led rating requires inspectors to find evidence of a positive culture, effective governance, and a manager known to staff and the people who live there. No specific observations about manager visibility, staff feedback processes, or governance systems are described in the published findings.","cqcbc_well_led_family_meaning":"Our review data shows that management and leadership account for 23.4% of positive family reviews, and the Good Practice evidence identifies leadership stability as one of the strongest predictors of whether a home maintains quality over time. Knowing that the home has a named, registered manager is a good start: unregistered or frequently changing management is a red flag. What the published findings do not confirm is how long the current manager has been in post, whether staff feel able to raise concerns, or how the home has responded to complaints. These are questions worth raising on your visit, because a settled, confident management team is one of the clearest signals of a home that will continue to perform well.","cqcbc_well_led_evidence_base":"The Good Practice evidence base found that homes where staff feel empowered to speak up, and where managers are visibly present rather than office-based, consistently outperform comparable homes on family satisfaction and safety outcomes.","cqcbc_well_led_watch_out":"Ask the manager how long they have been in post at Heathlands specifically, and ask one staff member you meet informally (not introduced by the manager) whether they feel comfortable raising a concern. Notice whether the manager is present on the floor or behind a closed office door during your visit.","pp_cqc_url":"https:\/\/www.cqc.org.uk\/location\/1-21533595084"}

Heathlands supports people with dementia, physical disabilities, and sensory impairments. The home cares for younger adults under 65 as well as older people.

Management & ethos

Some families report concerns about staffing levels affecting care delivery. The home coordinates with GPs who visit on-site and manages referrals to specialists like chiropodists.

The home & environment

DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.