Highfield Manor Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds25
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities
- Last inspected2019-12-04
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
People often mention feeling welcomed from their very first visit. The atmosphere strikes visitors as friendly and approachable, with staff taking time to show families around properly. Residents seem to form real friendships here, both with each other and with the carers who support them daily.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness68
- Activities & engagement55
- Food quality55
- Healthcare65
- Management & leadership70
- Resident happiness68
What inspectors found
Inspected 2019-12-04
Is this home safe?
Is the care effective?
The home was rated Good for effectiveness at the February 2021 inspection. The published text does not describe care plan content, review frequency, dementia training programmes, GP access arrangements, or how food and nutrition needs are managed. The home lists dementia as a specialism, which implies a commitment to relevant training, but no specific training content is described. No concerns about effectiveness were identified at the July 2023 review.Is this home caring?
The home was rated Good for caring at the February 2021 inspection. The published text does not include specific inspector observations of staff interactions, use of preferred names, or how staff respond to distress. No quotes from residents or relatives about staff kindness are available in the published findings. No concerns about dignity or respect were raised at the July 2023 review.Is the home responsive?
The home was rated Good for responsiveness at the February 2021 inspection. The published text does not describe the activities programme, individual engagement for residents who cannot join groups, or how the home tailors care to personal preferences and life histories. The home's dementia specialism suggests awareness of individual need, but no specific examples are recorded. No concerns about responsiveness were raised at the July 2023 review.Is the home well-led?
The home was rated Good for leadership at the February 2021 inspection. A named registered manager is recorded in the published findings. The July 2023 review did not identify concerns about leadership or governance. The home is run by Highfield House Care Home (Heywood) Limited, with a nominated individual also recorded. No specific observations about management visibility, staff culture, or how the home handles complaints and learning from incidents are available in the published text.
Source: CQC inspection report →
What the evidence base says
The home cares for adults both under and over 65, including those living with dementia and physical disabilities. Staff show particular skill in supporting residents with vascular dementia and challenging behaviours. Their patient approach has helped residents settle successfully even after difficult experiences elsewhere. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Highfield House Care Home scored Good across all five inspection domains, which is a positive baseline, but the published report contains limited specific detail and direct observations, so several themes score in the mid-range rather than the higher bands.
Homes in North West typically score 68–82.The three-lens summary
What families tell us
People often mention feeling welcomed from their very first visit. The atmosphere strikes visitors as friendly and approachable, with staff taking time to show families around properly. Residents seem to form real friendships here, both with each other and with the carers who support them daily.
What inspectors have recorded
What stands out is how staff handle communication with families. They answer calls, return messages, and keep relatives informed about health changes or medical visits without being prompted. The management team actively mentors staff, creating consistency in how care is delivered across different shifts.
How it sits against good practice
For families navigating end-of-life care, the team here provides compassionate support that helps everyone through with dignity.
Worth a visit
Highfield House Care Home in Heywood was rated Good across all five domains at its last full inspection in February 2021. A further desk-based review in July 2023 found no evidence to change that rating. A stable Good rating across every domain is a meaningful positive signal, particularly for a small 25-bed home caring for people with dementia and physical disabilities. The main limitation here is that the published inspection text contains very little specific detail: no direct quotes from residents or relatives, no inspector observations of staff interactions, and no description of food, activities, the physical environment, or staffing numbers. This means the Good rating tells you the home met the standard, but it does not tell you what day-to-day life looks and feels like for your parent. When you visit, ask to see the actual staffing rota from last week (not just the template), observe how staff interact with residents in corridors and communal areas, and ask specifically how the home supports people with dementia who cannot join group activities.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
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In Their Own Words
How Highfield Manor Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where patience meets understanding for families facing dementia
Highfield House Care Home – Expert Care in Heywood
When dementia changes everything, finding the right support becomes crucial. Highfield House Care Home in Heywood has built its reputation on patient, skilled care that helps residents settle even after difficult transitions. Families describe a place where staff genuinely understand the complexities of conditions like vascular dementia, and where communication flows both ways.
Who they care for
The home cares for adults both under and over 65, including those living with dementia and physical disabilities.
Staff show particular skill in supporting residents with vascular dementia and challenging behaviours. Their patient approach has helped residents settle successfully even after difficult experiences elsewhere.
“For families navigating end-of-life care, the team here provides compassionate support that helps everyone through with dignity.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Highfield House Care Home scored Good across all five inspection domains, which is a positive baseline, but the published report contains limited specific detail and direct observations, so several themes score in the mid-range rather than the higher bands.
Homes in North West typically score 68–82.The three-lens summary
What families tell us
People often mention feeling welcomed from their very first visit. The atmosphere strikes visitors as friendly and approachable, with staff taking time to show families around properly. Residents seem to form real friendships here, both with each other and with the carers who support them daily.
What inspectors have recorded
What stands out is how staff handle communication with families. They answer calls, return messages, and keep relatives informed about health changes or medical visits without being prompted. The management team actively mentors staff, creating consistency in how care is delivered across different shifts.
How it sits against good practice
For families navigating end-of-life care, the team here provides compassionate support that helps everyone through with dignity.
Worth a visit
Highfield House Care Home in Heywood was rated Good across all five domains at its last full inspection in February 2021. A further desk-based review in July 2023 found no evidence to change that rating. A stable Good rating across every domain is a meaningful positive signal, particularly for a small 25-bed home caring for people with dementia and physical disabilities. The main limitation here is that the published inspection text contains very little specific detail: no direct quotes from residents or relatives, no inspector observations of staff interactions, and no description of food, activities, the physical environment, or staffing numbers. This means the Good rating tells you the home met the standard, but it does not tell you what day-to-day life looks and feels like for your parent. When you visit, ask to see the actual staffing rota from last week (not just the template), observe how staff interact with residents in corridors and communal areas, and ask specifically how the home supports people with dementia who cannot join group activities.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Highfield Manor Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Highfield Manor Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where patience meets understanding for families facing dementia
Highfield House Care Home – Expert Care in Heywood
When dementia changes everything, finding the right support becomes crucial. Highfield House Care Home in Heywood has built its reputation on patient, skilled care that helps residents settle even after difficult transitions. Families describe a place where staff genuinely understand the complexities of conditions like vascular dementia, and where communication flows both ways.
Who they care for
The home cares for adults both under and over 65, including those living with dementia and physical disabilities.
Staff show particular skill in supporting residents with vascular dementia and challenging behaviours. Their patient approach has helped residents settle successfully even after difficult experiences elsewhere.
Management & ethos
What stands out is how staff handle communication with families. They answer calls, return messages, and keep relatives informed about health changes or medical visits without being prompted. The management team actively mentors staff, creating consistency in how care is delivered across different shifts.
The home & environment
The home has recently undergone refurbishment work, updating spaces that needed attention. Families dropping by unannounced report finding everything in good order, which speaks to consistent daily standards rather than just show-day presentation.
“For families navigating end-of-life care, the team here provides compassionate support that helps everyone through with dignity.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
