Hilgay Residential Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds35
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia
- Last inspected2021-12-09
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Some visitors have found the staff welcoming and approachable. The activities coordinator works to provide different activities based on what residents enjoy.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement65
- Food quality65
- Healthcare68
- Management & leadership75
- Resident happiness70
What inspectors found
Inspected 2021-12-09
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the April 2025 inspection. This domain covers training, care planning, healthcare access, nutrition, and how well the home uses assessment tools to understand each person's needs. No specific detail about dementia training content, care plan review cycles, GP access arrangements, or food quality is recorded in the available published text. The home lists dementia as a specialism, which means inspectors will have scrutinised dementia-specific practice as part of this rating.Is this home caring?
The Caring domain was rated Good at the April 2025 inspection. This domain covers staff warmth, dignity, respect, privacy, and whether the home supports people's independence. No direct inspector observations, resident quotes, or relative comments about staff interactions are recorded in the available published text. A Good rating means inspectors were satisfied that the standard was met, but the evidence behind that judgement is not visible in the published summary.Is the home responsive?
The Responsive domain was rated Good at the April 2025 inspection. This domain covers how well the home tailors care to individual needs, the range and quality of activities, how complaints are handled, and end-of-life care planning. No specific detail about the activity programme, individual engagement for people with advanced dementia, or complaints handling is recorded in the available published text.Is the home well-led?
The Well-led domain was rated Good at the April 2025 inspection, and the home has improved from a previous Requires Improvement rating overall. The home is operated by Hillgay Ltd, with Mrs Raechel Davies-Jones as the registered manager and Mrs Heidi Elaina Garwood as the nominated individual. No specific detail about manager tenure, staff culture, governance systems, or how the home handles complaints and learning from incidents is recorded in the available published text.
Source: CQC inspection report →
What the evidence base says
The home provides care for adults over 65 and under 65, with support available for people living with dementia. For residents with dementia, the home offers specialist support, though families considering this option should carefully assess whether current resources match their loved one's specific needs. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Hilgay Care Home scores 72 out of 100. The home has improved from Requires Improvement to Good across all five inspection domains, which is a meaningful and positive step, but the published report contains very limited specific detail to support higher confidence scores.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
Some visitors have found the staff welcoming and approachable. The activities coordinator works to provide different activities based on what residents enjoy.
What inspectors have recorded
The home has gone through ownership changes that have affected care standards. While current management describes improvements, recent regulatory assessments have identified serious concerns that resulted in an inadequate rating.
How it sits against good practice
Given the documented concerns, visiting Hilgay and speaking directly with current management about their improvement plans would be an important step.
Worth a visit
Hilgay Care Home in Burgess Hill was rated Good at its most recent inspection in April 2025, with Good ratings across all five domains: Safe, Effective, Caring, Responsive, and Well-led. This is a notable improvement from a previous Requires Improvement rating, and achieving Good across every domain at once suggests the management has addressed earlier concerns in a consistent and sustained way. The home cares for up to 35 people, including adults living with dementia, and has a named registered manager alongside a nominated individual accountable to the regulator. The main limitation of this report is that the published inspection text contains very little specific detail about what inspectors actually observed inside the home. Scores of Good are meaningful, but they tell you the threshold has been passed, not by how much. Before choosing Hilgay for your parent, visit at a mealtime to assess food quality and staff interaction at pace, ask to see last week's actual staffing rota rather than the template, and find out how many permanent staff are on overnight. Ask specifically about one-to-one activity for people who cannot join group sessions, which is often the gap in dementia care that formal inspections do not always capture.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Hilgay Residential Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Hilgay Residential Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Burgess Hill care home working through recent challenges
Residential home in Burgess Hill: True Peace of Mind
Choosing the right care can feel overwhelming, especially when a home has faced difficulties. Hilgay Care Home in Burgess Hill provides support for adults over 65, including those living with dementia. The home has experienced significant changes in recent years that families should know about.
Who they care for
The home provides care for adults over 65 and under 65, with support available for people living with dementia.
For residents with dementia, the home offers specialist support, though families considering this option should carefully assess whether current resources match their loved one's specific needs.
“Given the documented concerns, visiting Hilgay and speaking directly with current management about their improvement plans would be an important step.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Hilgay Care Home scores 72 out of 100. The home has improved from Requires Improvement to Good across all five inspection domains, which is a meaningful and positive step, but the published report contains very limited specific detail to support higher confidence scores.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
Some visitors have found the staff welcoming and approachable. The activities coordinator works to provide different activities based on what residents enjoy.
What inspectors have recorded
The home has gone through ownership changes that have affected care standards. While current management describes improvements, recent regulatory assessments have identified serious concerns that resulted in an inadequate rating.
How it sits against good practice
Given the documented concerns, visiting Hilgay and speaking directly with current management about their improvement plans would be an important step.
Worth a visit
Hilgay Care Home in Burgess Hill was rated Good at its most recent inspection in April 2025, with Good ratings across all five domains: Safe, Effective, Caring, Responsive, and Well-led. This is a notable improvement from a previous Requires Improvement rating, and achieving Good across every domain at once suggests the management has addressed earlier concerns in a consistent and sustained way. The home cares for up to 35 people, including adults living with dementia, and has a named registered manager alongside a nominated individual accountable to the regulator. The main limitation of this report is that the published inspection text contains very little specific detail about what inspectors actually observed inside the home. Scores of Good are meaningful, but they tell you the threshold has been passed, not by how much. Before choosing Hilgay for your parent, visit at a mealtime to assess food quality and staff interaction at pace, ask to see last week's actual staffing rota rather than the template, and find out how many permanent staff are on overnight. Ask specifically about one-to-one activity for people who cannot join group sessions, which is often the gap in dementia care that formal inspections do not always capture.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Hilgay Residential Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Hilgay Residential Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Burgess Hill care home working through recent challenges
Residential home in Burgess Hill: True Peace of Mind
Choosing the right care can feel overwhelming, especially when a home has faced difficulties. Hilgay Care Home in Burgess Hill provides support for adults over 65, including those living with dementia. The home has experienced significant changes in recent years that families should know about.
Who they care for
The home provides care for adults over 65 and under 65, with support available for people living with dementia.
For residents with dementia, the home offers specialist support, though families considering this option should carefully assess whether current resources match their loved one's specific needs.
Management & ethos
The home has gone through ownership changes that have affected care standards. While current management describes improvements, recent regulatory assessments have identified serious concerns that resulted in an inadequate rating.
“Given the documented concerns, visiting Hilgay and speaking directly with current management about their improvement plans would be an important step.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
