Jack Dormand Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds43
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia
- Last inspected2023-10-19
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
When families have needed to be near their loved ones, the home has opened its doors completely. One family found they could stay day and night during a particularly important time, with staff providing both practical help and emotional support throughout.
The eight family priority themes
- Staff warmth88
- Compassion & dignity90
- Cleanliness70
- Activities & engagement82
- Food quality65
- Healthcare70
- Management & leadership88
- Resident happiness82
What inspectors found
Inspected 2023-10-19
Is this home safe?
Is the care effective?
Effective was rated Good at this inspection, covering how well the home translates care into positive outcomes for your parent. This domain includes training, care planning, access to healthcare, nutrition, and dementia-specific practice. A Good rating means inspectors were satisfied with standards but did not find exceptional or distinctive practice in this area. The home specialises in dementia care and provides nursing, which requires ongoing clinical competence from registered staff. Without the full inspection narrative, it is not possible to confirm specific findings about dementia training content, GP access arrangements, or how often care plans are reviewed.Is this home caring?
Caring was rated Outstanding — the highest possible — at this inspection. This is the domain that most directly reflects what families experience day to day: whether staff are kind, whether your parent is treated with dignity, whether their independence is respected, and whether they are genuinely known as a person. An Outstanding rating in this domain is rare and requires inspectors to observe specific, consistent evidence of exceptional practice — not just compliance with dignity standards. Without the full inspection narrative, the specific observations and quotes that convinced inspectors cannot be confirmed, but the rating itself is a strong positive signal.Is the home responsive?
Responsive was also rated Outstanding, meaning inspectors found strong evidence that the home tailors its care and daily life to the individual needs and preferences of each person — not just offering a standard programme. For a dementia nursing home, this typically includes activities that are meaningful to each person, care that adapts as needs change, and effective end-of-life planning. Responsive also covers how the home handles complaints. An Outstanding rating here is particularly significant for families of people with dementia, where the risk of generic, one-size-fits-all care is well documented. The full detail of what inspectors observed — including specific activity provision and care planning arrangements — is not available in the published summary.Is the home well-led?
Well-led was rated Outstanding, the third of three Outstanding domains at this inspection. This domain assesses the quality of leadership, the culture of the home, how staff are supported, how the home uses information to drive improvement, and how openly it engages with families and external bodies. An Outstanding Well-led rating requires evidence of a learning culture, not just a compliant one — inspectors will look for signs that staff can raise concerns, that managers act on them, and that the home's quality is improving over time. Notably, this home's overall rating improved from Good to Outstanding at this inspection, which itself is a marker of progressive leadership. The registered manager is Mrs Ann Marie Shillaw, with Ms Anna Gretchen Selby as nominated individual.
Source: CQC inspection report →
What the evidence base says
The home cares for adults both under and over 65, including those living with dementia. For those concerned about dementia care, the home has experience supporting people with this condition as part of their broader care approach. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Jack Dormand Care Home scores strongly on the things families care about most — staff kindness, dignity, and whether your parent will have a meaningful life here — all rated Outstanding at inspection, though limited detail in the published report text means some areas like food and cleanliness can only be partially assessed.
Homes in North East typically score 68–82.The three-lens summary
What families tell us
When families have needed to be near their loved ones, the home has opened its doors completely. One family found they could stay day and night during a particularly important time, with staff providing both practical help and emotional support throughout.
What inspectors have recorded
The staff team seems to understand that real care means supporting everyone affected. Families have found comfort not just in how their loved ones are looked after, but in how they themselves are welcomed and supported through difficult times.
How it sits against good practice
Some homes truly understand what families go through — Jack Dormand appears to be one of them.
Worth a visit
Jack Dormand Care Home on Fourth Street in Peterlee holds an Outstanding overall rating — the highest possible — following an inspection carried out in May 2023. This places it among a small minority of UK care homes to achieve this standard. Three of its five domains were rated Outstanding: Caring, Responsive, and Well-led. The remaining two — Safe and Effective — were both rated Good, meaning no significant concerns were identified in safety or practice. The home is registered for 43 beds and specialises in dementia care for both older and younger adults, as well as general nursing care. The main limitation is that the published inspection report provides ratings and registration details but does not include the full narrative text with specific observations, resident quotes, or staff interactions. This means families cannot yet verify the detail behind the Outstanding ratings — for example, what inspectors actually saw that convinced them the home's care and leadership were exceptional. On your visit, focus on what you can observe directly: how staff speak to your parent during your time there, whether the home feels calm and purposeful, and whether the manager is visible and willing to answer specific questions about dementia care, night staffing levels, and how they communicate with families.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Jack Dormand Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Jack Dormand Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where families find genuine support when they need it most
Compassionate Care in Peterlee at Jack Dormand Care Home
Jack Dormand Care Home in Peterlee understands that caring extends beyond the person in their care — it includes the whole family. This North East care home has shown families that they're welcome to be as involved as they wish, especially during those times when being close matters most.
Who they care for
The home cares for adults both under and over 65, including those living with dementia.
For those concerned about dementia care, the home has experience supporting people with this condition as part of their broader care approach.
“Some homes truly understand what families go through — Jack Dormand appears to be one of them.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Jack Dormand Care Home scores strongly on the things families care about most — staff kindness, dignity, and whether your parent will have a meaningful life here — all rated Outstanding at inspection, though limited detail in the published report text means some areas like food and cleanliness can only be partially assessed.
Homes in North East typically score 68–82.The three-lens summary
What families tell us
When families have needed to be near their loved ones, the home has opened its doors completely. One family found they could stay day and night during a particularly important time, with staff providing both practical help and emotional support throughout.
What inspectors have recorded
The staff team seems to understand that real care means supporting everyone affected. Families have found comfort not just in how their loved ones are looked after, but in how they themselves are welcomed and supported through difficult times.
How it sits against good practice
Some homes truly understand what families go through — Jack Dormand appears to be one of them.
Worth a visit
Jack Dormand Care Home on Fourth Street in Peterlee holds an Outstanding overall rating — the highest possible — following an inspection carried out in May 2023. This places it among a small minority of UK care homes to achieve this standard. Three of its five domains were rated Outstanding: Caring, Responsive, and Well-led. The remaining two — Safe and Effective — were both rated Good, meaning no significant concerns were identified in safety or practice. The home is registered for 43 beds and specialises in dementia care for both older and younger adults, as well as general nursing care. The main limitation is that the published inspection report provides ratings and registration details but does not include the full narrative text with specific observations, resident quotes, or staff interactions. This means families cannot yet verify the detail behind the Outstanding ratings — for example, what inspectors actually saw that convinced them the home's care and leadership were exceptional. On your visit, focus on what you can observe directly: how staff speak to your parent during your time there, whether the home feels calm and purposeful, and whether the manager is visible and willing to answer specific questions about dementia care, night staffing levels, and how they communicate with families.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Jack Dormand Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Jack Dormand Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where families find genuine support when they need it most
Compassionate Care in Peterlee at Jack Dormand Care Home
Jack Dormand Care Home in Peterlee understands that caring extends beyond the person in their care — it includes the whole family. This North East care home has shown families that they're welcome to be as involved as they wish, especially during those times when being close matters most.
Who they care for
The home cares for adults both under and over 65, including those living with dementia.
For those concerned about dementia care, the home has experience supporting people with this condition as part of their broader care approach.
Management & ethos
The staff team seems to understand that real care means supporting everyone affected. Families have found comfort not just in how their loved ones are looked after, but in how they themselves are welcomed and supported through difficult times.
“Some homes truly understand what families go through — Jack Dormand appears to be one of them.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
