What families say

The eight family priority themes

• Staff warmth55
• Compassion & dignity58
• Cleanliness55
• Activities & engagement35
• Food quality50
• Healthcare55
• Management & leadership65
• Resident happiness55

What inspectors found

Inspected 2020-08-26

• Is this home safe?

  Good
  The Safe domain was rated Good at the August 2020 inspection. This rating covers staffing levels, medicines management, infection control, and how the home manages risks. The published inspection text does not include specific observations, staff-to-resident ratios, or details about falls management or medicines administration. The home supports people with a wide range of needs including dementia, learning disabilities, and mental health conditions, which makes staffing adequacy particularly important to understand.
  Verified by inspector

• Is the care effective?

  Good
  The Effective domain was rated Good at the August 2020 inspection. This covers training, care planning, healthcare access, nutritional support, and how well the home understands the needs of the people living there. The home lists dementia, learning disabilities, mental health conditions, physical disabilities, and sensory impairment as specialisms, which suggests a broad and complex care population. No specific detail about training content, care plan quality, or GP access is available in the published findings.
  Verified by inspector

• Is this home caring?

  Good
  The Caring domain was rated Good at the August 2020 inspection. Inspectors assess this domain by observing staff interactions, checking whether people are treated with dignity and respect, and gathering testimony from residents and relatives. No specific observations, quotes, or examples are included in the published text for this home. A Good rating does indicate that inspectors did not find significant concerns about how staff treated the people living there.
  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Requires improvement
  The Responsive domain was rated Requires Improvement at the August 2020 inspection, making it the only domain that did not achieve Good. This domain covers whether the home meets people's individual needs, whether activities are meaningful and varied, and whether people's preferences and histories are reflected in how their days are structured. No specific detail about what inspectors found lacking is included in the published text, but a Requires Improvement rating indicates there were identifiable shortfalls. This is the area that most directly affects your parent's quality of life day to day.
  Verified by inspector

• Is the home well-led?

  Good
  The Well-led domain was rated Good at the August 2020 inspection. A named registered manager, Mrs Jemma Louise Lafferty, and a nominated individual, Mr Simon Stevens, were in post. This domain covers the management culture, governance systems, how the home responds to complaints and incidents, and whether staff feel supported and able to raise concerns. No specific observations about management style, staff feedback, or governance processes are included in the published text. The home improved from its previous Requires Improvement rating, which suggests leadership played a role in driving that change.
  Verified by inspector

Source: CQC inspection report →

Section 03

What the evidence base says

The centre supports people with sensory impairments, learning disabilities, mental health conditions and physical disabilities. They care for adults both under and over 65, making them one of the more versatile care providers in the Matlock area. Meadow View includes dementia among their specialisms. For specific information about their approach to memory care and available support, contact the centre directly. All areas worth probing directly during a visit.