Parklands Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds42
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia
- Last inspected2018-08-17
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STAGE 4 — RESEARCHING CARE HOMES
Visit homes. Compare them side by side. Choose with confidence.
Most of us will view care homes the way we view houses, impression, atmosphere, the feeling in the corridor. We go home, try to remember what we saw, and make a permanent decision from a blurred memory.
The DCC shortlist gives every home you visit a structured record: the same twelve questions, answered the same way, every time. When you’re ready to choose, pull any two homes side by side and compare them directly. Same criteria, same evidence, your notes and your scores.
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
The care philosophy shines through in how staff interact with residents. They create an environment where people feel comfortable and well looked after. Activities bring structure and enjoyment to the days, with families noticing how much their relatives appreciate the variety on offer.
The eight family priority themes
- Staff warmth55
- Compassion & dignity55
- Cleanliness55
- Activities & engagement50
- Food quality50
- Healthcare55
- Management & leadership60
- Resident happiness55
What inspectors found
Inspected 2018-08-17
Is this home safe?
Is the care effective?
The Effective domain was rated Good in February 2022. This domain covers training, care planning, healthcare coordination, nutrition, and how well the home understands each person's individual needs. Dementia is listed as a specialism, which means the home should have specific skills and approaches in this area. No specific examples of training content, care plan quality, or healthcare arrangements are published in the available report text.Is this home caring?
The Caring domain was rated Good in February 2022. This domain is the closest to what families describe as the heart of a care home: whether staff are kind, whether your parent is treated with respect and dignity, and whether their independence is supported rather than eroded. No inspector observations, staff interactions, or resident or family quotes are included in the published report text for this domain.Is the home responsive?
The Responsive domain was rated Good in February 2022. This covers activities and engagement, how the home responds to individual needs and preferences, complaint handling, and end-of-life care. Dementia is listed as a specialism, so the home should offer approaches tailored to people at different stages of the condition. No specific information about the activities programme, individual engagement, or end-of-life planning is included in the published report text.Is the home well-led?
The Well-led domain was rated Good in February 2022. The home is run by Trims Gym Limited and has a named Registered Manager and Nominated Individual in post, suggesting a defined management structure. Good leadership in this domain typically means governance systems are working, staff feel able to raise concerns, and the home acts on feedback and incidents. No specific detail about management culture, staff experience, or governance processes is published in the available report text.
Source: CQC inspection report →
What the evidence base says
The home cares for adults both under and over 65, including those living with dementia. While the home welcomes people with dementia, families haven't yet shared specific details about the dementia care approaches used here. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Parklands Care Home holds a Good rating across all five inspection domains, but the published report contains very little specific detail, so scores reflect a broadly positive baseline rather than confirmed strengths backed by direct observation or testimony.
Homes in North East typically score 68–82.The three-lens summary
What families tell us
The care philosophy shines through in how staff interact with residents. They create an environment where people feel comfortable and well looked after. Activities bring structure and enjoyment to the days, with families noticing how much their relatives appreciate the variety on offer.
What inspectors have recorded
Communication stands out as a real strength. Staff reach out proactively to families and respond helpfully when relatives have questions or concerns. This openness helps build trust during what can be an anxious time.
How it sits against good practice
It's worth arranging a visit to see how the team's resident-first approach works in practice.
Worth a visit
Parklands Care Home on New Road in Crook was rated Good across all five inspection domains following an inspection in February 2022. A subsequent monitoring review in July 2023 found no evidence requiring a reassessment of that rating. The home supports up to 42 people, including adults living with dementia, and has a named Registered Manager and Nominated Individual in post. The main limitation of this report is the absence of specific detail. No inspector observations, resident quotes, or concrete examples are published in the available text, which means the Good rating reflects a broadly satisfactory picture rather than a richly evidenced one. The inspection findings are now over two years old, so conditions may have changed. On a visit, ask to see the actual staffing rota for the past two weeks, ask specifically about dementia training and what that involves in practice, and spend time in a communal area at a meal or activity to observe how staff interact with your parent.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
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In Their Own Words
How Parklands Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where residents come first and families feel heard
Dedicated residential home Support in Crook
When you're looking for care in Crook, you need somewhere that puts your loved one at the centre of everything. Parklands Care Home takes a refreshing approach — staff work around residents' needs rather than expecting them to fit into rigid routines. Families describe feeling genuinely listened to here, with staff who keep in touch and respond quickly when needed.
Who they care for
The home cares for adults both under and over 65, including those living with dementia.
While the home welcomes people with dementia, families haven't yet shared specific details about the dementia care approaches used here.
“It's worth arranging a visit to see how the team's resident-first approach works in practice.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Parklands Care Home holds a Good rating across all five inspection domains, but the published report contains very little specific detail, so scores reflect a broadly positive baseline rather than confirmed strengths backed by direct observation or testimony.
Homes in North East typically score 68–82.The three-lens summary
What families tell us
The care philosophy shines through in how staff interact with residents. They create an environment where people feel comfortable and well looked after. Activities bring structure and enjoyment to the days, with families noticing how much their relatives appreciate the variety on offer.
What inspectors have recorded
Communication stands out as a real strength. Staff reach out proactively to families and respond helpfully when relatives have questions or concerns. This openness helps build trust during what can be an anxious time.
How it sits against good practice
It's worth arranging a visit to see how the team's resident-first approach works in practice.
Worth a visit
Parklands Care Home on New Road in Crook was rated Good across all five inspection domains following an inspection in February 2022. A subsequent monitoring review in July 2023 found no evidence requiring a reassessment of that rating. The home supports up to 42 people, including adults living with dementia, and has a named Registered Manager and Nominated Individual in post. The main limitation of this report is the absence of specific detail. No inspector observations, resident quotes, or concrete examples are published in the available text, which means the Good rating reflects a broadly satisfactory picture rather than a richly evidenced one. The inspection findings are now over two years old, so conditions may have changed. On a visit, ask to see the actual staffing rota for the past two weeks, ask specifically about dementia training and what that involves in practice, and spend time in a communal area at a meal or activity to observe how staff interact with your parent.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Parklands Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Parklands Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where residents come first and families feel heard
Dedicated residential home Support in Crook
When you're looking for care in Crook, you need somewhere that puts your loved one at the centre of everything. Parklands Care Home takes a refreshing approach — staff work around residents' needs rather than expecting them to fit into rigid routines. Families describe feeling genuinely listened to here, with staff who keep in touch and respond quickly when needed.
Who they care for
The home cares for adults both under and over 65, including those living with dementia.
While the home welcomes people with dementia, families haven't yet shared specific details about the dementia care approaches used here.
Management & ethos
Communication stands out as a real strength. Staff reach out proactively to families and respond helpfully when relatives have questions or concerns. This openness helps build trust during what can be an anxious time.
“It's worth arranging a visit to see how the team's resident-first approach works in practice.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
