Dementia Care Home

P N P Care Home

90-92 Queens Promenade, Blackpool, Lancashire, FY2 9NS

Residential homes

At a Glance

The information you need to decide whether this home warrants a closer look.

DCC Family Score
72/ 100
Weighted from family reviews
Dementia SpecialismConfirmed

Residential homes

Families Rate The Staff72 / 100

Staff warmth score

“Well Looked After”68%

of reviewers answered yes

Good to know

  • Registered beds21
  • SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Sensory impairment
  • Last inspected2019-08-21

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The Evidence

What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.

Section 01

What families say

Families describe finding their relatives looking happier here than they have in months. The home feels bright and welcoming rather than institutional, with staff who are consistently visible and engaged with residents throughout the day.

The eight family priority themes

  • Staff warmth72
  • Compassion & dignity72
  • Cleanliness70
  • Activities & engagement60
  • Food quality60
  • Healthcare65
  • Management & leadership75
  • Resident happiness68
Section 02

What inspectors found

Inspected 2019-08-21

  • Is this home safe?

    Good
    The Safe domain was rated Good at the November 2020 inspection. This covers areas including staffing levels, medicines management, infection control, and how the home responds to accidents and incidents. The published summary does not include specific detail on any of these areas. A previous Requires Improvement rating means there were concerns at an earlier inspection, and the improvement to Good indicates those concerns were addressed. No specific information about night staffing ratios or agency staff use is recorded.
    Verified by inspector
  • Is the care effective?

    Good
    The Effective domain was rated Good, covering areas such as staff training, care plan quality, access to healthcare, and nutrition. Dementia and sensory impairment are listed specialisms, which means the inspection will have considered whether staff have relevant training. The published summary does not record any detail on training content, care plan reviews, GP access arrangements, or food quality. The Good rating suggests these areas were assessed positively, but no specific evidence is available to confirm what was found.
    Verified by inspector
  • Is this home caring?

    Good
    The Caring domain was rated Good, covering staff warmth, dignity, respect, and how well the home supports independence. This is one of the most important domains for families. The published summary does not include any inspector observations of staff interactions, resident feedback, or specific examples of dignity being upheld or independence being supported. The Good rating indicates the inspection did not find concerns in these areas, but the absence of detail makes it difficult to give a fuller picture.
    Verified by inspectorResident testimony recorded
  • Is the home responsive?

    Good
    The Responsive domain was rated Good, covering activities, individual engagement, and how well the home responds to changing needs including end-of-life care. The published summary contains no detail on the type or frequency of activities offered, whether one-to-one engagement is available for people who cannot join group activities, or how the home plans for end of life. Dementia and sensory impairment are listed specialisms, meaning the inspection should have considered how the home tailors activities to individual ability.
    Verified by inspector
  • Is the home well-led?

    Good
    The Well-led domain was rated Good. The home has a named registered manager, Mrs Susan Ann Cooke, and a nominated individual, Mr Uttar Tamata. A well-led rating indicates that inspectors found governance systems, staff culture, and accountability to be satisfactory. The improvement from a previous Requires Improvement rating across the whole home suggests leadership has driven meaningful change. The published summary contains no detail on manager visibility, staff feedback mechanisms, or how the home monitors and improves quality.
    Verified by inspector
  • Source: CQC inspection report →

    Section 03

    What the evidence base says

    The home supports adults both under and over 65, including those with sensory impairments. They welcome residents at various stages of dementia, from early diagnosis onwards. For those with dementia, the home's approach includes regular engagement and the flexibility to support people at different stages of their journey. The nearby seafront location provides gentle stimulation through walks and outings. All areas worth probing directly during a visit.

The DCC Verdict

Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.

72/ 100

DCC Family Score

PNP Care Home scored Good across all five inspection domains, which is a meaningful improvement from its previous Requires Improvement rating. However, the published inspection report contains very limited specific detail, so most scores reflect that improvement trajectory rather than rich, confirmed evidence.

Homes in North West typically score 68–82.

The three-lens summary

Lens 01

What families tell us

Families describe finding their relatives looking happier here than they have in months. The home feels bright and welcoming rather than institutional, with staff who are consistently visible and engaged with residents throughout the day.

Lens 02

What inspectors have recorded

Staff here are known for being responsive and proactive in their care approach. Families report feeling confident in the team's attentiveness to their loved ones' daily needs.

Lens 03

How it sits against good practice

If you're considering PNP, it's worth asking about their outdoor supervision procedures during warmer weather to ensure you're comfortable with their approach.

DCC Recommendation

Worth a visit

PNP Care Home, at 90-92 Queens Promenade in Blackpool, was rated Good across all five inspection domains at its last full inspection in November 2020. That rating represented a significant improvement from a previous Requires Improvement rating, which is an encouraging sign that problems were identified and addressed. A monitoring review in July 2023 found no reason to change the rating. The home is registered to care for up to 21 people, including those living with dementia and sensory impairment, and has a named registered manager in post. The most important thing to understand is that the published inspection findings for this home are very thin. The available text does not include specific inspector observations, resident or relative quotes, or detail on staffing numbers, food, activities, or the physical environment. A Good rating is meaningful, but it tells you the home met the standard at a snapshot in time, not what day-to-day life looks like for your parent. Before making a decision, visit in person, ask to see last week's staffing rota, ask how the team supports someone specifically with dementia, and speak directly to any residents or family members you meet.

The three questions to ask when you visit

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In Their Own Words

How P N P Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.

What P N P Care Home says about itself

Bright seafront home where residents visibly thrive and families find relief

PNP Care Home – Your Trusted residential home

When families visit PNP Care Home in Blackpool, they often comment on something specific — how much healthier and more settled their loved ones look. This seafront home has built its reputation on attentive staff who engage with residents throughout the day, creating an atmosphere where people genuinely appear content.

Care & specialisms

Who they care for

    The home supports adults both under and over 65, including those with sensory impairments. They welcome residents at various stages of dementia, from early diagnosis onwards.

    How they describe their dementia care

    For those with dementia, the home's approach includes regular engagement and the flexibility to support people at different stages of their journey. The nearby seafront location provides gentle stimulation through walks and outings.

    “If you're considering PNP, it's worth asking about their outdoor supervision procedures during warmer weather to ensure you're comfortable with their approach.”

    DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

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