Dementia Care Home

Red Roofs Residential Home

35a, Newark, Nottinghamshire, NG24 4LH

Residential homes

At a Glance

The information you need to decide whether this home warrants a closer look.

DCC Family Score
62/ 100
Weighted from family reviews
Dementia SpecialismConfirmed

Residential homes

Families Rate The Staff55 / 100

Staff warmth score

“Well Looked After”55%

of reviewers answered yes

Good to know

  • Registered beds30
  • SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia
  • Last inspected2019-11-09

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The Evidence

What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.

Section 01

What families say

Families talk about feeling genuinely welcomed from the moment they arrive. Staff take time for proper conversations about how residents are settling in, and they're approachable when families have questions or concerns. There's a real effort to make everyone feel comfortable — visitors are offered refreshments, and the open visiting hours mean you can drop by whenever works for you.

The eight family priority themes

  • Staff warmth55
  • Compassion & dignity55
  • Cleanliness55
  • Activities & engagement50
  • Food quality50
  • Healthcare55
  • Management & leadership60
  • Resident happiness55
Section 02

What inspectors found

Inspected 2019-11-09

  • Is this home safe?

    Good
    The home received a Good rating for Safe at its September 2019 inspection. This domain covers staffing levels, medicines management, infection control, and how the home responds to accidents and incidents. No specific concerns were recorded, but the published summary does not include detail about staffing ratios, falls rates, or how the home logs and learns from incidents. The home registered as caring for people with dementia, which makes night-time staffing levels a particularly important question.
    Verified by inspector
  • Is the care effective?

    Good
    The home received a Good rating for Effective at its September 2019 inspection. This domain covers care planning, staff training, nutrition and hydration, and access to healthcare. The home lists dementia as a specialism, which means inspectors would have looked at dementia-specific training and care planning. No detail about what dementia training staff had received, how often care plans were reviewed, or how the home managed GP access is recorded in the published summary.
    Verified by inspector
  • Is this home caring?

    Good
    The home received a Good rating for Caring at its September 2019 inspection. This domain covers kindness, dignity, respect, and whether staff support people's independence. No direct inspector observations, resident quotes, or relative comments are included in the published summary for this home. A Good Caring rating is positive, but without specific examples it is not possible to say what caring looked like in practice here.
    Verified by inspectorResident testimony recorded
  • Is the home responsive?

    Good
    The home received a Good rating for Responsive at its September 2019 inspection. This domain covers whether care is tailored to individuals, whether activities are meaningful, and whether the home responds appropriately to complaints and end-of-life needs. The home supports people with dementia, making individual activity provision particularly important. No detail about the activities programme, how activities were adapted for people with advanced dementia, or how complaints were handled is included in the published summary.
    Verified by inspector
  • Is the home well-led?

    Good
    The home received a Good rating for Well-led at its September 2019 inspection. The published record names a registered manager (Mrs Patricia Ann Smith) and a nominated individual (Mr Roger Daniel), confirming a management structure was in place. A monitoring review in July 2023 found no evidence to change the rating. No detail about management visibility, staff culture, how the home handles complaints, or how governance systems operate is included in the published summary.
    Verified by inspector
  • Source: CQC inspection report →

    Section 03

    What the evidence base says

    Red Roofs provides residential care for adults both under and over 65, including those living with dementia. The home welcomes residents with dementia as part of their residential care service. Their focus on understanding each person's individual interests and maintaining a calm, homely environment can be particularly beneficial for those living with dementia. All areas worth probing directly during a visit.

The DCC Verdict

Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.

62/ 100

DCC Family Score

Red Roofs was rated Good across all five inspection domains in 2019, but the published report contains very little specific detail, so the family score reflects the rating itself rather than rich, observable evidence. A Good rating is reassuring, but you will need to gather much of the detail yourself on a visit.

Homes in East Midlands typically score 68–82.

The three-lens summary

Lens 01

What families tell us

Families talk about feeling genuinely welcomed from the moment they arrive. Staff take time for proper conversations about how residents are settling in, and they're approachable when families have questions or concerns. There's a real effort to make everyone feel comfortable — visitors are offered refreshments, and the open visiting hours mean you can drop by whenever works for you.

Lens 02

What inspectors have recorded

What stands out here is how staff really listen. They make notes about residents' interests and hobbies, then use that knowledge to plan activities each person will actually enjoy. It's this kind of personal attention that helps people feel valued rather than just cared for.

Lens 03

How it sits against good practice

Sometimes the smallest gestures reveal the most about a care home's values — and at Red Roofs, those thoughtful touches seem to be part of everyday life.

DCC Recommendation

Worth a visit

Red Roofs Residential Care Home in Newark was rated Good across all five inspection domains at its last inspection on 30 September 2019. The home supports up to 30 people, including those living with dementia, and has a named registered manager. A Good rating across every domain is a solid baseline, and a monitoring review in July 2023 found no evidence to change that rating. The main limitation here is that the published inspection summary contains very little specific detail about what good care looked like inside this home on the day inspectors visited. The inspection is now more than five years old, which means staffing, management, and the physical environment may have changed. Before deciding, visit in person, ask to see the current staffing rota, and find out how the home supports people with dementia day to day.

The three questions to ask when you visit

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In Their Own Words

How Red Roofs Residential Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.

What Red Roofs Residential Home says about itself

Where personal touches make all the difference in Newark

Dedicated residential home Support in Newark

When you're looking for care that truly sees your loved one as an individual, Red Roofs Residential Care Home in Newark stands out for its thoughtful approach. This East Midlands home has built its reputation on taking time to understand what matters to each resident. Whether it's discovering their favourite pastimes or making sure family visits feel relaxed and welcoming, the staff here focus on the details that count.

Care & specialisms

Who they care for

    Red Roofs provides residential care for adults both under and over 65, including those living with dementia.

    How they describe their dementia care

    The home welcomes residents with dementia as part of their residential care service. Their focus on understanding each person's individual interests and maintaining a calm, homely environment can be particularly beneficial for those living with dementia.

    “Sometimes the smallest gestures reveal the most about a care home's values — and at Red Roofs, those thoughtful touches seem to be part of everyday life.”

    DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

    Free download – Dementia Stage 4

    Not sure if it's dementia or just ageing? Here's the checklist your GP will use.

    Twelve signs to observe. A simple scoring framework. A printable, one-page record you can take to your next GP appointment, so you go in with specifics, not anxiety.

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    Related:

    What Real Families Say About Dementia Care Homes: The Eight Things That Matter Most

    A Which? Report for Care Homes: Real Family Reviews, Not Just Official Inspections

    Step-by-Step Guide to Finding a Care Home for Your Mum in the UK

    What Does 'Dementia Specialist' Actually Mean? How to Tell If a Care Home Really Is One

    Best UK Website for Comparing Dementia Care Homes (Beyond CQC Ratings)

    Dementia care gifts that help

    The Thoughtful Gift That Makes a Difficult Day Easier

    The things that make the greatest difference to someone living with dementia are rarely the most obvious ones. They are the things that ease the day — that give a carer a moment to breathe, or give the person they care for a moment of calm or quiet joy. Every item here was chosen because it works, and because it reduces stress for everyone in the room.

    Comforting Memories

    Britain 1940 to 1970: Memory Lane

    Card Game

    The Card Game That Turns Familiar Phrases Into Open Doors

    Memory Box

    The Box That Holds a Life

    Digital Photoframe

    The Frame That Brings the Family Into the Room

    Digital Calendar

    The Clock That Knows What Day It Is

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