Gouldings Resource Centre
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds24
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities
- Last inspected2021-09-14
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families describe finding staff who answer calls quickly and take time to engage, even during busy periods. The consistent message is one of kindness throughout the entire care team, with relatives noting how this creates a reassuring atmosphere.
The eight family priority themes
- Staff warmth50
- Compassion & dignity55
- Cleanliness50
- Activities & engagement50
- Food quality50
- Healthcare45
- Management & leadership65
- Resident happiness50
What inspectors found
Inspected 2021-09-14
Is this home safe?
Is the care effective?
Effective was rated Good at the August 2021 inspection. This domain covers training, care planning, healthcare access, and nutrition. The published report does not include specific observations, staff training records, or examples of care plan content. The home lists dementia as a specialism, which would ordinarily require specific staff training and care planning approaches tailored to cognitive impairment. No information about GP access, medication reviews, or dietary arrangements is recorded in the available findings.Is this home caring?
Caring was rated Good at the August 2021 inspection. This domain covers staff warmth, dignity, respect, and how well the home supports independence. The published report does not include inspector observations of staff interactions, resident testimony, or specific examples of dignity in practice. The home cares for people with dementia and physical disabilities, where non-verbal communication and unhurried interactions are especially important. No quotes from residents or relatives are available in the published findings.Is the home responsive?
Responsive was rated Good at the August 2021 inspection. This domain covers activities, individuality, and end-of-life care. The published report does not include examples of specific activities, individual engagement plans, or end-of-life arrangements. The home supports people with dementia and physical disabilities, where tailored one-to-one engagement is often more meaningful than group activities. No information about what a typical day looks like for someone living at The Gouldings is available in the published findings.Is the home well-led?
Well-led was rated Good at the August 2021 inspection, and the overall rating improved from the previous Requires Improvement. The home is run by Isle of Wight Council, with a named registered manager and a nominated individual identified in the inspection report. Good Practice research consistently links leadership stability to quality outcomes, but no detail about the manager's tenure, staff culture, or governance processes is available in the published findings. The improvement in overall rating suggests that leadership has addressed at least some of the concerns from the previous inspection.
Source: CQC inspection report →
What the evidence base says
The home welcomes adults both under and over 65, with specialist support for those living with dementia or managing physical disabilities. For those concerned about dementia care, the home's experience supporting people with various stages of the condition sits alongside their broader expertise in caring for adults with different needs. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
The Gouldings achieved an overall Good rating but retained a Requires Improvement in Safety, and the inspection report contains very little specific observational detail across most themes. Scores reflect this lack of evidence rather than confirmed problems.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
Families describe finding staff who answer calls quickly and take time to engage, even during busy periods. The consistent message is one of kindness throughout the entire care team, with relatives noting how this creates a reassuring atmosphere.
What inspectors have recorded
The team's approach to end-of-life care has particularly touched families, who speak of gentleness and emotional support during these difficult times. Staff appear to understand that caring extends beyond physical needs to supporting both residents and their loved ones through life's hardest moments.
How it sits against good practice
While one family has raised concerns about communication that merit investigation, the broader picture suggests a place where compassion shapes the care approach.
Worth a visit
The Gouldings, a 24-bed residential home in Freshwater on the Isle of Wight, was rated Good overall at its inspection in August 2021, an improvement from its previous Requires Improvement rating. The home is run by Isle of Wight Council and has a named registered manager and nominated individual. Four of the five inspection domains, Effective, Caring, Responsive, and Well-led, were rated Good, indicating progress across most areas of care. The key concern to carry into any visit is that Safety was still rated Requires Improvement at this inspection, meaning inspectors identified issues that had not yet been fully resolved. The published report contains very little specific observational detail, so it is not possible to say with confidence what daily life looks like for your parent. Before deciding, ask the manager directly what the Requires Improvement in Safety related to, what has been done since August 2021 to address it, and whether a follow-up inspection has taken place. The inspection is now several years old, so the home's current position may differ significantly from what is recorded here.
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In Their Own Words
How Gouldings Resource Centre describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where kindness defines every interaction, families find reassurance
Dedicated residential home Support in Freshwater
When your loved one needs care that goes beyond the basics, The Gouldings in Freshwater offers something families consistently notice — genuine warmth from every member of their team. This care home in the South East supports both younger and older adults with various needs, including those living with dementia and physical disabilities.
Who they care for
The home welcomes adults both under and over 65, with specialist support for those living with dementia or managing physical disabilities.
For those concerned about dementia care, the home's experience supporting people with various stages of the condition sits alongside their broader expertise in caring for adults with different needs.
“While one family has raised concerns about communication that merit investigation, the broader picture suggests a place where compassion shapes the care approach.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
The Gouldings achieved an overall Good rating but retained a Requires Improvement in Safety, and the inspection report contains very little specific observational detail across most themes. Scores reflect this lack of evidence rather than confirmed problems.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
Families describe finding staff who answer calls quickly and take time to engage, even during busy periods. The consistent message is one of kindness throughout the entire care team, with relatives noting how this creates a reassuring atmosphere.
What inspectors have recorded
The team's approach to end-of-life care has particularly touched families, who speak of gentleness and emotional support during these difficult times. Staff appear to understand that caring extends beyond physical needs to supporting both residents and their loved ones through life's hardest moments.
How it sits against good practice
While one family has raised concerns about communication that merit investigation, the broader picture suggests a place where compassion shapes the care approach.
Worth a visit
The Gouldings, a 24-bed residential home in Freshwater on the Isle of Wight, was rated Good overall at its inspection in August 2021, an improvement from its previous Requires Improvement rating. The home is run by Isle of Wight Council and has a named registered manager and nominated individual. Four of the five inspection domains, Effective, Caring, Responsive, and Well-led, were rated Good, indicating progress across most areas of care. The key concern to carry into any visit is that Safety was still rated Requires Improvement at this inspection, meaning inspectors identified issues that had not yet been fully resolved. The published report contains very little specific observational detail, so it is not possible to say with confidence what daily life looks like for your parent. Before deciding, ask the manager directly what the Requires Improvement in Safety related to, what has been done since August 2021 to address it, and whether a follow-up inspection has taken place. The inspection is now several years old, so the home's current position may differ significantly from what is recorded here.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Gouldings Resource Centre measures up against the other homes you’re considering. Free account.
In Their Own Words
How Gouldings Resource Centre describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where kindness defines every interaction, families find reassurance
Dedicated residential home Support in Freshwater
When your loved one needs care that goes beyond the basics, The Gouldings in Freshwater offers something families consistently notice — genuine warmth from every member of their team. This care home in the South East supports both younger and older adults with various needs, including those living with dementia and physical disabilities.
Who they care for
The home welcomes adults both under and over 65, with specialist support for those living with dementia or managing physical disabilities.
For those concerned about dementia care, the home's experience supporting people with various stages of the condition sits alongside their broader expertise in caring for adults with different needs.
Management & ethos
The team's approach to end-of-life care has particularly touched families, who speak of gentleness and emotional support during these difficult times. Staff appear to understand that caring extends beyond physical needs to supporting both residents and their loved ones through life's hardest moments.
“While one family has raised concerns about communication that merit investigation, the broader picture suggests a place where compassion shapes the care approach.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
