Centrum Care Homes – The White House
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds22
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Mental health conditions, Physical disabilities, Sensory impairment
- Last inspected2021-07-22
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
People describe feeling immediately at ease when they visit, noting how staff members take time to create a welcoming atmosphere. The team's compassionate approach comes through in the way they interact with both residents and families.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement60
- Food quality60
- Healthcare65
- Management & leadership75
- Resident happiness70
What inspectors found
Inspected 2021-07-22
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the May 2021 inspection. This domain covers whether staff have the right training, whether care plans are kept up to date and reflect individual needs, how the home supports people's health (including GP and specialist access), and nutrition and hydration. The White House lists dementia as a specialism, which means inspectors would have looked at dementia-specific training and practice. No specific detail about training content, care plan examples, or health monitoring processes is reproduced in the available report text.Is this home caring?
The Caring domain was rated Good at the May 2021 inspection. This is the domain that most directly reflects how staff treat your parent day to day — their warmth, their respect for dignity and privacy, and whether they treat people as individuals. The available report text does not reproduce specific observations of staff interactions, resident testimony, or family feedback about the quality of care. The Good rating suggests inspectors were satisfied with what they observed, but without specific quotes or examples it is not possible to characterise the nature of those interactions in detail.Is the home responsive?
The Responsive domain was rated Good at the May 2021 inspection. This covers whether the home tailors its care and daily life to individual needs and preferences, including activities, mealtimes, communication, and end-of-life care. The home lists dementia, mental health conditions, physical disabilities, and sensory impairment as specialisms, meaning inspectors would have considered how well the home responds to a diverse range of needs. No specific detail about the activity programme, individual engagement approaches, or end-of-life planning is reproduced in the available report text.Is the home well-led?
The Well-led domain was rated Good at the May 2021 inspection, and the home has a named Registered Manager (Mrs Tracey Ann Bowen) and a Nominated Individual (Mr Mehul Pravin Shah) recorded at the time of inspection. The improvement from the previous Requires Improvement rating across all five domains indicates that the leadership team has driven meaningful improvement, which inspectors assessed as meeting the Good standard. No specific detail about management visibility, staff culture, governance processes, or complaint handling is reproduced in the available report text.
Source: CQC inspection report →
What the evidence base says
The White House supports people with various needs including dementia, mental health conditions, physical disabilities and sensory impairments. They care for adults both under and over 65. The home's approach to dementia care has caught the attention of at least one professional visitor with experience of other care settings. While specific details aren't widely discussed, this suggests they're doing something right in this crucial area. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
The White House has achieved a solid Good rating across all five inspection domains, recovering from a previous Requires Improvement — a meaningful improvement — but the inspection report text available contains limited specific observations, quotes, and detail, which keeps the family score in the mid-range rather than pushing higher.
Homes in South West typically score 68–82.The three-lens summary
What families tell us
People describe feeling immediately at ease when they visit, noting how staff members take time to create a welcoming atmosphere. The team's compassionate approach comes through in the way they interact with both residents and families.
What inspectors have recorded
What stands out to visitors is the dedication shown by the care team. There's a sense that staff genuinely care about creating the right environment, with their considerate approach mentioned by different people who've spent time here.
How it sits against good practice
If you're looking for a care home where staff genuinely seem to care, The White House might be worth exploring further.
Worth a visit
The White House, a 22-bed home on Woodway Road in Teignmouth, was rated Good across all five inspection domains following an assessment in May 2021 — a notable improvement on its previous Requires Improvement rating. That recovery matters: it tells you the leadership team identified what was wrong and fixed it, which is one of the most meaningful signals of a well-run home. The home supports people living with dementia, mental health conditions, physical disabilities, and sensory impairment, and has a named Registered Manager in place. The main limitation of this report for your decision-making is the level of detail available: the inspection text reproduces very little in the way of specific inspector observations, resident quotes, or family testimony, so it is difficult to build a precise picture of daily life for your mum or dad. This is not unusual for homes that pass inspection without significant concerns — inspectors record less because there is less to flag — but it does mean you will need to fill the gaps yourself on a visit. When you go, ask specifically: how many permanent staff are on the dementia unit after 8pm, how much agency staff are used week to week, and whether you can see an example of how an activity is adapted for someone who cannot join a group session. These are the areas the inspection did not speak to, and they matter most for day-to-day quality of life.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Centrum Care Homes – The White House measures up against the other homes you’re considering. Free account.
In Their Own Words
How Centrum Care Homes – The White House describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Welcoming staff create a compassionate environment in coastal Teignmouth
Compassionate Care in Teignmouth at The White House
When you walk into The White House in Teignmouth, visitors often comment on the genuine warmth they feel from the team. This South West care home has built a reputation for its dedicated staff who seem to understand that small gestures of kindness matter just as much as professional care.
Who they care for
The White House supports people with various needs including dementia, mental health conditions, physical disabilities and sensory impairments. They care for adults both under and over 65.
The home's approach to dementia care has caught the attention of at least one professional visitor with experience of other care settings. While specific details aren't widely discussed, this suggests they're doing something right in this crucial area.
“If you're looking for a care home where staff genuinely seem to care, The White House might be worth exploring further.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
The White House has achieved a solid Good rating across all five inspection domains, recovering from a previous Requires Improvement — a meaningful improvement — but the inspection report text available contains limited specific observations, quotes, and detail, which keeps the family score in the mid-range rather than pushing higher.
Homes in South West typically score 68–82.The three-lens summary
What families tell us
People describe feeling immediately at ease when they visit, noting how staff members take time to create a welcoming atmosphere. The team's compassionate approach comes through in the way they interact with both residents and families.
What inspectors have recorded
What stands out to visitors is the dedication shown by the care team. There's a sense that staff genuinely care about creating the right environment, with their considerate approach mentioned by different people who've spent time here.
How it sits against good practice
If you're looking for a care home where staff genuinely seem to care, The White House might be worth exploring further.
Worth a visit
The White House, a 22-bed home on Woodway Road in Teignmouth, was rated Good across all five inspection domains following an assessment in May 2021 — a notable improvement on its previous Requires Improvement rating. That recovery matters: it tells you the leadership team identified what was wrong and fixed it, which is one of the most meaningful signals of a well-run home. The home supports people living with dementia, mental health conditions, physical disabilities, and sensory impairment, and has a named Registered Manager in place. The main limitation of this report for your decision-making is the level of detail available: the inspection text reproduces very little in the way of specific inspector observations, resident quotes, or family testimony, so it is difficult to build a precise picture of daily life for your mum or dad. This is not unusual for homes that pass inspection without significant concerns — inspectors record less because there is less to flag — but it does mean you will need to fill the gaps yourself on a visit. When you go, ask specifically: how many permanent staff are on the dementia unit after 8pm, how much agency staff are used week to week, and whether you can see an example of how an activity is adapted for someone who cannot join a group session. These are the areas the inspection did not speak to, and they matter most for day-to-day quality of life.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Centrum Care Homes – The White House measures up against the other homes you’re considering. Free account.
In Their Own Words
How Centrum Care Homes – The White House describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Welcoming staff create a compassionate environment in coastal Teignmouth
Compassionate Care in Teignmouth at The White House
When you walk into The White House in Teignmouth, visitors often comment on the genuine warmth they feel from the team. This South West care home has built a reputation for its dedicated staff who seem to understand that small gestures of kindness matter just as much as professional care.
Who they care for
The White House supports people with various needs including dementia, mental health conditions, physical disabilities and sensory impairments. They care for adults both under and over 65.
The home's approach to dementia care has caught the attention of at least one professional visitor with experience of other care settings. While specific details aren't widely discussed, this suggests they're doing something right in this crucial area.
Management & ethos
What stands out to visitors is the dedication shown by the care team. There's a sense that staff genuinely care about creating the right environment, with their considerate approach mentioned by different people who've spent time here.
“If you're looking for a care home where staff genuinely seem to care, The White House might be worth exploring further.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
