Turn Furlong Specialist Care Centre

Who they care for

Turn Furlong cares for adults both under and over 65, with a particular focus on physical disabilities and dementia support. The home also offers rehabilitation following illness or injury. Note that the inspection findings available do not confirm the presence of in-house GPs or physiotherapists, so ask the home directly about what health professionals visit and how often.

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Who they care for

• {"_thumbnail_id":"375296","county":"Northamptonshire","_county":"field_6984c81707f16","postcode":"NN2 8BZ","_postcode":"field_6984c857ad520","headline":"Dedicated residential home,rehabilitation (illness\/injury) Support in Northampton","_headline":"field_6984c8d0ad52b","description":"Turn Furlong is a care home near Northampton in the East Midlands. Rehabilitation facility with dedicated therapy teams in Northampton","_description":"field_6984c901ad530","gmb_name":"Turn Furlong Specialist Care Centre","_gmb_name":"field_6984c92ead532","gmb_address":"\ue0c8\nOff Rookery Ln, Kingsthorpe, Northampton NN2 8BZ","_gmb_address":"field_6984c936ad533","gmb_phone":"01604 526744","_gmb_phone":"field_6984c97aad537","gmb_star_rating":"2.7","_gmb_star_rating":"field_6984c98cad539","copy_headline":"Rehabilitation facility with dedicated therapy teams in Northampton","_copy_headline":"field_6984c9b4ad53c","stage":"3.0","_stage":"field_6984c9bcad53d","gmb_business":"Hospital","_gmb_business":"field_69a771cc07ed9","copy_intro":"Turn Furlong in Northampton provides rehabilitation and care for adults with physical disabilities and those living with dementia. The facility has in-house GP and physiotherapy teams who work together on recovery plans. While some families describe positive experiences with caring staff, others have raised concerns about discharge practices and communication.","_copy_intro":"field_69a7744107eda","copy_specialisms":"Turn Furlong cares for adults both under and over 65, with a particular focus on physical disabilities and dementia support. The home also offers rehabilitation following illness or injury. Note that the inspection findings available do not confirm the presence of in-house GPs or physiotherapists, so ask the home directly about what health professionals visit and how often.","_copy_specialisms":"field_69a7747507ede","copy_closing":"If you're considering Turn Furlong, visiting in person will help you understand how their approach might work for your loved one.","_copy_closing":"field_69a7749607ee0","address_1":"Turn Furlong","_address_1":"field_6984c77407f13","address_2":"Off Rookery Lane, Kingsthorpe","_address_2":"field_6984c77f07f14","town_city":"Northampton","_town_city":"field_6984c78607f15","local_authority":"West Northamptonshire","_local_authority":"field_6984c86cad522","cqc_report_date":"2025-05-28T17:33:30Z","_cqc_report_date":"field_6984c87aad523","service_type":"Residential home,Rehabilitation (illness\/injury)","_service_type":"field_6984c89fad527","cqc_link":"https:\/\/www.cqc.org.uk\/location\/1-10490558360","_cqc_link":"field_6984c886ad524","sitelink":"https:\/\/www.westnorthants.gov.uk\/","_sitelink":"field_6984c8a6ad528","service_provider":"West Northamptonshire Council","_service_provider":"field_6984c8adad529","regional_location":"East Midlands","_regional_location":"field_6984c8bbad52a","gmb_image":"https:\/\/lh3.googleusercontent.com\/p\/AF1QipOdzYi_iSdingqjp-Y3qfg4SFwxzv8UKDEhvdDR","_gmb_image":"field_6984c8f2ad52e","gmb_link":"https:\/\/www.google.com\/maps\/place\/Turn+Furlong+Specialist+Care+Centre\/@52.2712351,-0.9129416,17z\/data=!3m1!4b1!4m6!3m5!1s0x48770ff70a9da375:0xbbfc7f7739b08da7!8m2!3d52.2712351!4d-0.9129416!16s%2Fg%2F11lsn12_lj","_gmb_link":"field_6984c913ad531","dementia":"1.0","_dementia":"field_6984c93dad534","cqc_rating":"Good","_cqc_rating":"field_6984c948ad535","cqc_score":"2.0","_cqc_score":"field_6984c96bad536","star_rating_count":"7.0","_star_rating_count":"field_6984c9aaad53b","copy_dementia_":"Turn Furlong includes dementia among its registered specialisms, supporting people with varying stages of the condition alongside its rehabilitation services. Ask the home directly about its dementia-specific training, the physical environment for people living with dementia, and how it supports people who can no longer join group activities.","_copy_dementia_":"field_69a7748807edf","postcode_relationship":"13718","_postcode_relationship":"field_69bb02cad9442","latitude":"52.271902","_latitude":"field_69875b180a63e","longitude":"-0.9123","_longitude":"field_69875b210a63f","gmb_email":"","_gmb_email":"field_6984c985ad538","copy_facilities":"","_copy_facilities":"field_69a7745807edc","copy_management":"","_copy_management":"field_69a7746a07edd","review_data":"[ntyne] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: My wife has been at Turn Furlong for two weeks and has received excellent care from the team. Within a few days of her arrival, the in-house GP treated her, and in collaboration with the physio, they developed a plan to improve her condition and enable her discharge as soon as possible. She\u2019s already making great progress. Staff visit her regularly throughout the day to ensure her comfort, provide drinks, and allow her to spend time in the garden or eat her meals in the main lounge. It may seem like carers and physiotherapists are on their phones, but they don\u2019t have their own devices. Instead, they use the facilities\u2019 phones. Whenever they need to make contact or record notes on a patient, they use these devices. | [K] 1\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: Pass the buck. Stretched too thin so get rid of people as soon as they can, often by ringing 999 and sending back to hospital, who may take a few days to assess as medically fit, losing the place at TF.. patients stuck in hospital deteriorating until they return to TF when there\u2019s another free bed\u2026 for the process to start again. Would be much more efficient to take accountability and actually look after people. | [Margaret Bowen] 1\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: Very poor service. Rehabilitation non existent just an exercise sheet. Very little communication with clients or relatives. Ambulances called unnecessarily with informing the client. Given a Christmas gift for the wrong gender which sums up the lack of individual care. Interesting the NHS does not allow you to post negative reviews on this facility | [catherine sat] 1\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: No star. Appalling. No rehab provided, rather a deliberate effort to put up barriers to avoid doing physio. Even worse, there was lack of responsibility for care leading to rapid deterioration; 999 call made, and an urgent ambulance transfer to A&E. Avoid this place-it almost killed my mum! | [Shirley Brown] 1\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: This place is not good being trying to call for last hour with no one answering the phone also when called in evening staff dont seem very bothered with concerns about my family member that's in there !staff don't bother keep her in the room she's only 53years with cancer so disgusting ..called myself 12times today and my husband also no one answered to us totally not acceptable if you ask me it's no way to treat people no wonder they don't have alot of good reviews..called another 4times and still no answer unreal .!! Totally disgusted wheres the staff ..on there fones ! | [Denise Axtell] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: My husband was in Turnfurlong for 5 weeks cannot thank every member of staff for there care and kindness to him Everything was excellent Thankyou so much","_review_data":"field_69ca61fad6d61","specialisms":"4","_specialisms":"field_6984c896ad526","specialisms_0_specialism_name":"Caring for adults under 65 yrs","_specialisms_0_specialism_name":"field_69873d768bae1","specialisms_1_specialism_name":"Dementia","_specialisms_1_specialism_name":"field_69873d768bae1","specialisms_2_specialism_name":"Caring for adults over 65 yrs","_specialisms_2_specialism_name":"field_69873d768bae1","specialisms_3_specialism_name":"Physical disabilities","_specialisms_3_specialism_name":"field_69873d768bae1","_dcc_cqc_beds":"51","_dcc_cqc_rating_safe":"","_dcc_cqc_rating_effective":"","_dcc_cqc_rating_caring":"","_dcc_cqc_rating_responsive":"","_dcc_cqc_rating_well_led":"","_dcc_cqc_report_date":"","_dcc_cqc_previous_rating":"","_dcc_cqc_trajectory":"","_dcc_cqc_enforcement":"none","_dcc_cqc_api_updated":"2026-05-12 12:12:34","_dcc_web_scan_blocked":"0","_dcc_web_dementia_activities":"0","_dcc_web_staff_training":"0","_dcc_web_fees_info":"0","_dcc_web_activities_programme":"0","_dcc_web_staff_profiles":"0","_dcc_web_photo_gallery":"0","_dcc_web_cqc_link":"0","_dcc_web_dementia_mention_reviews":"0","_dcc_web_scan_updated":"2026-05-12 12:12:34","_dcc_score_p1":"55","_dcc_score_p2":"50","_dcc_score_p3":"56","_dcc_score_p4":"41","_dcc_score_p5":"20","_dcc_composite_score":"48.35","_dcc_score_band":"developing","_dcc_score_updated":"2026-05-12 12:12:34","cqcbc_location_id":"1-10490558360","cqcbc_provider_id":"1-10200144798","cqcbc_provider_name":"Turn Furlong","cqcbc_brand_name":"","cqcbc_local_authority":"West Northamptonshire","cqcbc_address_line1":"Turn Furlong","cqcbc_town_city":"Northampton","cqcbc_county":"","cqcbc_region":"East Midlands","cqcbc_postcode":"NN2 8BZ","cqcbc_latitude":"","cqcbc_longitude":"","cqcbc_phone":"01604368830","cqcbc_website":"www.westnorthants.gov.uk","cqcbc_registration_status":"Registered","cqcbc_registration_date":"2021-04-01","cqcbc_dormancy":"N","cqcbc_number_of_beds":"51","cqcbc_service_type":"Residential homes, Rehabilitation (illness\/injury)","cqcbc_specialisms":"Caring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities","cqcbc_regulated_activities":"Accommodation for persons who require nursing or personal care","cqcbc_overall_rating":"Good","cqcbc_overall_report_date":"","cqcbc_overall_report_link_id":"","cqcbc_rating_safe":"Good","cqcbc_rating_effective":"Good","cqcbc_rating_caring":"Good","cqcbc_rating_responsive":"Good","cqcbc_rating_well_led":"Good","cqcbc_previous_overall_rating":"","cqcbc_rating_trend":"stable","cqcbc_inspection_count":"0","cqcbc_last_report_date":"2025-01-06","cqcbc_last_inspection_date":"2025-01-06","cqcbc_latest_report_link_id":"","cqcbc_fetched_at":"2026-05-07 08:27:10","cqcbc_family_score":"72","cqcbc_score_staff_warmth":"72","cqcbc_score_compassion_dignity":"72","cqcbc_score_resident_happiness":"68","cqcbc_score_cleanliness":"70","cqcbc_score_management_leadership":"72","cqcbc_score_activities_engagement":"65","cqcbc_score_food_quality":"62","cqcbc_score_healthcare":"70","cqcbc_score_explanation":"Turn Furlong was rated Good across all five inspection domains in January 2025, which is a positive baseline. However, the published report text provided contains limited specific observations, quotes, or detailed evidence, so many scores reflect a Good rating without the granular detail that would push them higher.","cqcbc_checklist_verified":"[{\"title\":\"Overall Good rating confirmed\",\"detail\":\"The home was assessed as Good in all five domains (Safe, Effective, Caring, Responsive, and Well-led) at its inspection on 6 January 2025, with the report published 28 May 2025.\",\"source\":\"Official inspection record\"}]","cqcbc_checklist_mentioned":"[{\"title\":\"Dementia specialism registered\",\"detail\":\"The home is registered to care for people living with dementia as one of its formal specialisms, alongside physical disabilities and rehabilitation.\",\"source\":\"Official registration record\"},{\"title\":\"Adults under and over 65 cared for\",\"detail\":\"The home accepts both working-age adults and older adults, which means your parent would be on a mixed-age unit. Ask how this is managed in practice.\",\"source\":\"Official registration record\"},{\"title\":\"Rehabilitation services listed\",\"detail\":\"Rehabilitation following illness or injury is listed as a service type. The inspection did not provide specific detail on what this involves day to day.\",\"source\":\"Official registration record\"},{\"title\":\"Registered manager in post\",\"detail\":\"Mrs Kerry Jade Billson is named as Registered Manager and Mrs Sarah Fidelis Ansell as Nominated Individual, suggesting a defined leadership structure is in place.\",\"source\":\"Official registration record\"}]","cqcbc_checklist_not_assessed":"[{\"title\":\"Staff described as warm and welcoming\",\"detail\":\"No specific inspector observations or testimony about staff warmth are included in the published findings available. Observe this yourself on a visit.\",\"source\":\"Ask the home directly\"},{\"title\":\"Staff respond to distress appropriately\",\"detail\":\"No specific evidence on how staff respond to distress, including for people living with dementia, was included in the available inspection text.\",\"source\":\"Ask the home directly\"},{\"title\":\"Residents not rushed\",\"detail\":\"No observations about pace of care or unhurried interactions were recorded in the available findings.\",\"source\":\"Ask the home directly\"},{\"title\":\"Good food quality with choice\",\"detail\":\"Food quality, choice, and dietary understanding are not covered in the published findings available. This is one of the top eight things families care about; ask to see the menu and ideally visit at a mealtime.\",\"source\":\"Ask the home directly\"},{\"title\":\"Clean, hygienic premises\",\"detail\":\"Cleanliness and infection control are not specifically referenced in the available inspection text, despite being rated under the Safe domain.\",\"source\":\"Ask the home directly\"},{\"title\":\"Varied activity programme\",\"detail\":\"No detail on the activity programme, its range, or how it is tailored to individuals living with dementia is included in the available findings.\",\"source\":\"Ask the home directly\"},{\"title\":\"Visible, approachable management\",\"detail\":\"A registered manager is named, but no inspector observations about management visibility or accessibility on the floor are recorded in the available findings.\",\"source\":\"Ask the home directly\"},{\"title\":\"Privacy and dignity respected\",\"detail\":\"No specific observations or testimony about privacy, dignity, or respectful treatment appear in the available inspection text.\",\"source\":\"Ask the home directly\"},{\"title\":\"Dementia-friendly environment\",\"detail\":\"The home is registered for dementia care, but no detail about the physical environment, signage, sensory spaces, or design for people living with dementia is included in the available findings.\",\"source\":\"Ask the home directly\"},{\"title\":\"Families welcomed\",\"detail\":\"No evidence about family visiting arrangements, family involvement in care, or family feedback mechanisms is included in the available findings.\",\"source\":\"Ask the home directly\"},{\"title\":\"Care plans reflect individual preferences\",\"detail\":\"No specific detail about care plan content, person-centred information, or life history recording is included in the available findings.\",\"source\":\"Ask the home directly\"},{\"title\":\"End-of-life plans in place\",\"detail\":\"End-of-life planning is not referenced in the available inspection text. This is an important question to raise directly with the manager.\",\"source\":\"Ask the home directly\"},{\"title\":\"Home learns from incidents\",\"detail\":\"No information about incident logging, investigation, or learning from events such as falls is included in the available findings.\",\"source\":\"Ask the home directly\"},{\"title\":\"Staffing levels adequate\",\"detail\":\"No specific staffing ratios, shift compositions, or evidence about whether staffing is sufficient for the dependency levels in the home are included in the available findings.\",\"source\":\"Ask the home directly\"},{\"title\":\"Staff trained in dementia care\",\"detail\":\"No detail about dementia-specific training, its content, or how recently it was completed is included in the available findings.\",\"source\":\"Ask the home directly\"},{\"title\":\"Communication with families\",\"detail\":\"No evidence about how the home communicates with families, including updates, care reviews, or urgent contacts, is included in the available findings.\",\"source\":\"Ask the home directly\"},{\"title\":\"Care plan review frequency\",\"detail\":\"How often care plans are reviewed and updated is not covered in the available inspection text.\",\"source\":\"Ask the home directly\"},{\"title\":\"Night staffing numbers\",\"detail\":\"Night staffing ratios are not mentioned in the available inspection text. For a 51-bed home with dementia and physical disability specialisms, this is a critical question.\",\"source\":\"Ask the home directly\"},{\"title\":\"Agency staff usage\",\"detail\":\"Whether the home relies on agency staff, and how this is managed, is not covered in the available findings. High agency use can undermine consistency of care, particularly for people living with dementia.\",\"source\":\"Ask the home directly\"},{\"title\":\"Outdoor space and gardens\",\"detail\":\"No reference to outdoor space, garden access, or use of outdoor environments is included in the available findings.\",\"source\":\"Ask the home directly\"},{\"title\":\"One-to-one activities for people who cannot join groups\",\"detail\":\"No evidence about individual engagement for people living with more advanced dementia, who may not be able to participate in group activities, is included in the available findings.\",\"source\":\"Ask the home directly\"}]","cqcbc_verdict":"Turn Furlong, on Turn Furlong in Northampton, was rated Good across all five inspection domains at its assessment on 6 January 2025, with the report published in May 2025. The home is run by West Northamptonshire Council and is registered to care for 51 people, including those living with dementia, those with physical disabilities, and working-age adults alongside older people. A registered manager and nominated individual are both named, which suggests a defined leadership structure.\n\nThe main limitation of this report is that the full inspection narrative was not available in the published text provided, meaning it is not possible to confirm the specific evidence behind each Good rating. A Good rating is a meaningful baseline, but families should visit in person and ask directly about staffing ratios (especially at night), agency staff use, dementia training content, and how the home manages care for people living with dementia alongside rehabilitation patients. Ask to see the activity programme and, if possible, visit at a mealtime.","cqcbc_domain_safe":"{\"found\":\"Turn Furlong was rated Good for safety at its January 2025 inspection. The home is a 51-bed service registered for dementia care, physical disabilities, and rehabilitation. Beyond the Good rating, the published findings available do not include specific inspector observations about staffing levels, medicines management, falls recording, infection control practices, or how the home responds to safety incidents. A Good rating in this domain indicates that inspectors did not find significant concerns, but the absence of detailed narrative means the specific evidence base cannot be confirmed here.\",\"quotes\":[],\"family_meaning\":\"For a 51-bed home with dementia and physical disability specialisms, safety evidence matters enormously. Our Good Practice review found that night staffing is consistently the point at which safety slips in care homes, and that high reliance on agency staff undermines the consistency that people living with dementia depend on. A Good safety rating is reassuring, but the inspection findings available do not tell you the staffing ratios, the agency use, or how the home logs and learns from incidents like falls. These are the questions to press on before you make a decision.\",\"evidence_base\":\"The IFF Research and Leeds Beckett University rapid evidence review found that agency staff reliance is a significant risk factor for inconsistent care, particularly for people living with dementia who depend on familiar faces and consistent routines.\",\"watch_out\":\"Ask the manager to show you the actual staffing rota for the past two weeks, not a template. Count how many shifts were covered by agency staff, and ask specifically how many permanent carers are on the dementia unit after 8pm.\"}","cqcbc_domain_effective":"{\"found\":\"Turn Furlong was rated Good for effectiveness at its January 2025 inspection. The home is registered for dementia care and rehabilitation, which requires staff to hold knowledge across different and sometimes complex presentations. No specific detail about dementia training content, care plan quality, GP access arrangements, or food provision is included in the published findings available. The Good rating indicates inspectors were satisfied with the overall standard, but the specific evidence supporting this cannot be drawn from the available text.\",\"quotes\":[],\"family_meaning\":\"Effectiveness covers the things that determine whether your parent's care is genuinely tailored to them: whether care plans reflect their real preferences and history, whether staff have up-to-date dementia training, and whether the home works well with GPs and other health professionals. Our Good Practice evidence base highlights care plans as living documents that should be reviewed regularly with family input, not filed and forgotten. The inspection rating is positive, but you will need to ask directly about how often care plans are reviewed and whether families are invited to contribute.\",\"evidence_base\":\"The Good Practice evidence review found that dementia training which goes beyond basic awareness, including training in non-verbal communication and person-led approaches, is one of the strongest predictors of care quality for people living with dementia.\",\"watch_out\":\"Ask to see an example of how a care plan is structured (with personal details removed) and ask when care plans are routinely reviewed. Find out whether families are invited to review meetings and how recently dementia training was completed by permanent care staff.\"}","cqcbc_domain_caring":"{\"found\":\"Turn Furlong was rated Good for caring at its January 2025 inspection. This domain covers staff warmth, dignity, respect, and whether care is genuinely person-centred. No specific inspector observations about staff interactions, preferred names, pace of care, response to distress, or privacy practices are included in the published findings available. A Good rating indicates inspectors did not find concerns in this area, but without detailed observations or quotes from people living at the home, it is not possible to provide specific evidence here.\",\"quotes\":[],\"family_meaning\":\"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned by name in 57.3% of positive reviews, and compassion and dignity appear in 55.2%. These are the things families feel most strongly about, and they are also the things that are hardest to judge from a report alone. The inspection provides a positive baseline, but a Good rating without detailed narrative means you need to observe this yourself. Watch how staff speak to people as you walk through the building, not just in the room where you are being shown around.\",\"evidence_base\":\"The Good Practice review found that non-verbal communication matters as much as verbal communication for people living with dementia. Staff who know a person's history, preferences, and the meaning behind their behaviour are consistently associated with better outcomes and lower distress.\",\"watch_out\":\"On your visit, notice whether staff greet the people living there by their preferred names and whether interactions feel unhurried. Ask the manager what preferred name or biographical information is recorded for each person and how new staff are introduced to that information.\"}","cqcbc_domain_responsive":"{\"found\":\"Turn Furlong was rated Good for responsiveness at its January 2025 inspection. This domain covers whether care is tailored to individual needs, whether activities are meaningful, and whether end-of-life planning is in place. No specific detail about the activity programme, individual engagement for people living with advanced dementia, end-of-life care arrangements, or how the home responds to changing needs is included in the published findings available.\",\"quotes\":[],\"family_meaning\":\"Responsiveness is what determines whether your parent has a life at this home, not just a place to stay. Our review data shows that activities and engagement appear in 21.4% of positive family reviews, and resident happiness in 27.1%. The Good Practice evidence is particularly clear that tailored one-to-one engagement matters for people living with dementia who cannot join group activities. A Good rating is encouraging, but the lack of specific detail means you should ask to see the actual activity schedule (not a poster on a wall) and ask what happens for people who cannot leave their room or join a group.\",\"evidence_base\":\"The Good Practice review found that Montessori-based and household-task approaches, where people with dementia participate in familiar, meaningful everyday activities rather than structured group sessions, are associated with higher wellbeing and lower agitation.\",\"watch_out\":\"Ask to see the activity log for the past two weeks, not just the planned schedule. Ask specifically what one-to-one engagement is provided for people living with advanced dementia who cannot join group activities, and how often this happens.\"}","cqcbc_domain_well_led":"{\"found\":\"Turn Furlong was rated Good for leadership at its January 2025 inspection. The home is run by West Northamptonshire Council, with Mrs Kerry Jade Billson as Registered Manager and Mrs Sarah Fidelis Ansell as Nominated Individual. Having both a registered manager and a nominated individual named in the registration record suggests a defined governance structure. No specific inspector observations about management visibility, staff culture, accountability mechanisms, or how the home handles complaints are included in the published findings available.\",\"quotes\":[],\"family_meaning\":\"Leadership stability is one of the strongest predictors of quality trajectory in care homes. Our Good Practice evidence review found that homes with consistent, visible managers who support staff to speak up tend to maintain and improve their standards over time. A Good rating here is a positive signal, but management can change. Ask how long the current manager has been in post, whether they are present most days, and what the staff turnover rate looks like. Consistent staffing matters especially for your parent if they are living with dementia, because familiar faces reduce anxiety and distress.\",\"evidence_base\":\"The Good Practice review found that leadership stability and a culture where staff feel able to raise concerns without fear are the two factors most strongly associated with sustained quality in care homes over time.\",\"watch_out\":\"Ask the manager directly how long they have been in post, and whether there have been significant changes to the senior team in the past 12 months. Ask also what the staff turnover rate is, as high turnover is a practical warning sign even in a Good-rated home.\"}","cqcbc_ai_generated_date":"2026-05-07 08:27:10","_seopress_titles_title":"Turn Furlong – Dementia, Residential, Respite & Nursing Home in Northampton, Northamptonshire","_seopress_titles_desc":"If you live near Northampton, Northamptonshire, Dementia Care Choices walks with you through every stage of Dementia. From the first signs of Dementia to finding the right care home, we help you stay informed and organised throughout,","cqcbc_safe_found":"Turn Furlong was rated Good for safety at its January 2025 inspection. The home is a 51-bed service registered for dementia care, physical disabilities, and rehabilitation. Beyond the Good rating, the published findings available do not include specific inspector observations about staffing levels, medicines management, falls recording, infection control practices, or how the home responds to safety incidents. A Good rating in this domain indicates that inspectors did not find significant concerns, but the absence of detailed narrative means the specific evidence base cannot be confirmed here.","cqcbc_safe_family_meaning":"For a 51-bed home with dementia and physical disability specialisms, safety evidence matters enormously. Our Good Practice review found that night staffing is consistently the point at which safety slips in care homes, and that high reliance on agency staff undermines the consistency that people living with dementia depend on. A Good safety rating is reassuring, but the inspection findings available do not tell you the staffing ratios, the agency use, or how the home logs and learns from incidents like falls. These are the questions to press on before you make a decision.","cqcbc_safe_evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review found that agency staff reliance is a significant risk factor for inconsistent care, particularly for people living with dementia who depend on familiar faces and consistent routines.","cqcbc_safe_watch_out":"Ask the manager to show you the actual staffing rota for the past two weeks, not a template. Count how many shifts were covered by agency staff, and ask specifically how many permanent carers are on the dementia unit after 8pm.","cqcbc_effective_found":"Turn Furlong was rated Good for effectiveness at its January 2025 inspection. The home is registered for dementia care and rehabilitation, which requires staff to hold knowledge across different and sometimes complex presentations. No specific detail about dementia training content, care plan quality, GP access arrangements, or food provision is included in the published findings available. The Good rating indicates inspectors were satisfied with the overall standard, but the specific evidence supporting this cannot be drawn from the available text.","cqcbc_effective_family_meaning":"Effectiveness covers the things that determine whether your parent's care is genuinely tailored to them: whether care plans reflect their real preferences and history, whether staff have up-to-date dementia training, and whether the home works well with GPs and other health professionals. Our Good Practice evidence base highlights care plans as living documents that should be reviewed regularly with family input, not filed and forgotten. The inspection rating is positive, but you will need to ask directly about how often care plans are reviewed and whether families are invited to contribute.","cqcbc_effective_evidence_base":"The Good Practice evidence review found that dementia training which goes beyond basic awareness, including training in non-verbal communication and person-led approaches, is one of the strongest predictors of care quality for people living with dementia.","cqcbc_effective_watch_out":"Ask to see an example of how a care plan is structured (with personal details removed) and ask when care plans are routinely reviewed. Find out whether families are invited to review meetings and how recently dementia training was completed by permanent care staff.","cqcbc_caring_found":"Turn Furlong was rated Good for caring at its January 2025 inspection. This domain covers staff warmth, dignity, respect, and whether care is genuinely person-centred. No specific inspector observations about staff interactions, preferred names, pace of care, response to distress, or privacy practices are included in the published findings available. A Good rating indicates inspectors did not find concerns in this area, but without detailed observations or quotes from people living at the home, it is not possible to provide specific evidence here.","cqcbc_caring_family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned by name in 57.3% of positive reviews, and compassion and dignity appear in 55.2%. These are the things families feel most strongly about, and they are also the things that are hardest to judge from a report alone. The inspection provides a positive baseline, but a Good rating without detailed narrative means you need to observe this yourself. Watch how staff speak to people as you walk through the building, not just in the room where you are being shown around.","cqcbc_caring_evidence_base":"The Good Practice review found that non-verbal communication matters as much as verbal communication for people living with dementia. Staff who know a person's history, preferences, and the meaning behind their behaviour are consistently associated with better outcomes and lower distress.","cqcbc_caring_watch_out":"On your visit, notice whether staff greet the people living there by their preferred names and whether interactions feel unhurried. Ask the manager what preferred name or biographical information is recorded for each person and how new staff are introduced to that information.","cqcbc_responsive_found":"Turn Furlong was rated Good for responsiveness at its January 2025 inspection. This domain covers whether care is tailored to individual needs, whether activities are meaningful, and whether end-of-life planning is in place. No specific detail about the activity programme, individual engagement for people living with advanced dementia, end-of-life care arrangements, or how the home responds to changing needs is included in the published findings available.","cqcbc_responsive_family_meaning":"Responsiveness is what determines whether your parent has a life at this home, not just a place to stay. Our review data shows that activities and engagement appear in 21.4% of positive family reviews, and resident happiness in 27.1%. The Good Practice evidence is particularly clear that tailored one-to-one engagement matters for people living with dementia who cannot join group activities. A Good rating is encouraging, but the lack of specific detail means you should ask to see the actual activity schedule (not a poster on a wall) and ask what happens for people who cannot leave their room or join a group.","cqcbc_responsive_evidence_base":"The Good Practice review found that Montessori-based and household-task approaches, where people with dementia participate in familiar, meaningful everyday activities rather than structured group sessions, are associated with higher wellbeing and lower agitation.","cqcbc_responsive_watch_out":"Ask to see the activity log for the past two weeks, not just the planned schedule. Ask specifically what one-to-one engagement is provided for people living with advanced dementia who cannot join group activities, and how often this happens.","cqcbc_well_led_found":"Turn Furlong was rated Good for leadership at its January 2025 inspection. The home is run by West Northamptonshire Council, with Mrs Kerry Jade Billson as Registered Manager and Mrs Sarah Fidelis Ansell as Nominated Individual. Having both a registered manager and a nominated individual named in the registration record suggests a defined governance structure. No specific inspector observations about management visibility, staff culture, accountability mechanisms, or how the home handles complaints are included in the published findings available.","cqcbc_well_led_family_meaning":"Leadership stability is one of the strongest predictors of quality trajectory in care homes. Our Good Practice evidence review found that homes with consistent, visible managers who support staff to speak up tend to maintain and improve their standards over time. A Good rating here is a positive signal, but management can change. Ask how long the current manager has been in post, whether they are present most days, and what the staff turnover rate looks like. Consistent staffing matters especially for your parent if they are living with dementia, because familiar faces reduce anxiety and distress.","cqcbc_well_led_evidence_base":"The Good Practice review found that leadership stability and a culture where staff feel able to raise concerns without fear are the two factors most strongly associated with sustained quality in care homes over time.","cqcbc_well_led_watch_out":"Ask the manager directly how long they have been in post, and whether there have been significant changes to the senior team in the past 12 months. Ask also what the staff turnover rate is, as high turnover is a practical warning sign even in a Good-rated home.","pp_cqc_url":"https:\/\/www.cqc.org.uk\/location\/1-10490558360","_edit_lock":"1778143346:1"}

Turn Furlong cares for adults both under and over 65, with a particular focus on physical disabilities and dementia support. The home also offers rehabilitation following illness or injury. Note that the inspection findings available do not confirm the presence of in-house GPs or physiotherapists, so ask the home directly about what health professionals visit and how often.

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