Dementia Care Home

White House Residential Home

Saltburn Road, Saltburn-by-the-sea, Yorkshire, TS12 2PJ

Residential homes

At a Glance

The information you need to decide whether this home warrants a closer look.

DCC Family Score
62/ 100
Weighted from family reviews
Dementia SpecialismConfirmed

Residential homes

Families Rate The Staff55 / 100

Staff warmth score

“Well Looked After”55%

of reviewers answered yes

Good to know

  • Registered beds17
  • SpecialismsCaring for adults over 65 yrs, Dementia
  • Last inspected2021-10-07

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The Evidence

What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.

Section 01

What families say

The eight family priority themes

  • Staff warmth55
  • Compassion & dignity55
  • Cleanliness55
  • Activities & engagement50
  • Food quality50
  • Healthcare50
  • Management & leadership60
  • Resident happiness55
Section 02

What inspectors found

Inspected 2021-10-07

  • Is this home safe?

    Good
    The Safe domain was rated Good at the September 2021 inspection. This means inspectors were satisfied that risks were managed, medicines were handled appropriately, and staffing was sufficient to keep residents safe. No specific observations, incidents, or concerns are recorded in the published summary. The small size of the home, 17 beds, means that staffing ratios and continuity of care are particularly important to understand.
    Verified by inspector
  • Is the care effective?

    Good
    The Effective domain was rated Good, indicating that inspectors were satisfied with care planning, staff training, and healthcare access. Dementia is listed as a specialism, which implies that relevant training requirements were assessed. No specific detail is published on the content of dementia training, how frequently care plans are reviewed, or how the home works with GPs and other healthcare professionals.
    Verified by inspector
  • Is this home caring?

    Good
    The Caring domain was rated Good. This domain specifically covers whether staff treat residents with warmth, dignity, and respect, and whether residents feel in control of their own lives. No direct observations, staff interactions, or resident and family quotes are recorded in the published summary, so it is not possible to know what inspectors specifically observed on the day.
    Verified by inspectorResident testimony recorded
  • Is the home responsive?

    Good
    The Responsive domain was rated Good, indicating that inspectors were satisfied that the home tailored care to individual needs and provided meaningful activities. Dementia is listed as a specialism, which implies some attention to person-centred approaches. No specific activities, individual engagement examples, or information about end-of-life planning are recorded in the published summary.
    Verified by inspector
  • Is the home well-led?

    Good
    The Well-led domain was rated Good. The registered manager is also the nominated individual, meaning one person holds direct accountability for both the day-to-day running of the home and its regulatory compliance. This is common in small homes and can mean a more hands-on, visible leadership presence. No information is published about staff culture, how concerns are raised, or how the home has responded to incidents or feedback.
    Verified by inspector
  • Source: CQC inspection report →

    Section 03

    What the evidence base says

    The home cares for adults over 65 and has experience supporting people with dementia. They offer both permanent residency and short-term respite stays. Whitehouse includes dementia care as part of their services. The home welcomes both permanent residents with dementia and those needing temporary respite support. All areas worth probing directly during a visit.

The DCC Verdict

Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.

62/ 100

DCC Family Score

Whitehouse Residential Home holds a Good rating across all five inspection domains, but the published report contains very little specific detail, so scores reflect confirmed compliance rather than vivid, observable evidence of excellence.

Homes in North East typically score 68–82.
DCC Recommendation

Worth a visit

Whitehouse Residential Home, on Saltburn Road in Saltburn-by-the-Sea, was rated Good across all five inspection domains at its last inspection in September 2021. The home is a small, 17-bed residential care home specialising in dementia and care for older adults, run directly by a named registered manager who also holds the nominated individual role. A Good rating across every domain is a positive baseline and indicates that inspectors were satisfied with safety, care quality, staffing, leadership, and responsiveness at the time of the visit. The main uncertainty here is that the published inspection summary contains very little specific detail: no direct observations of staff interactions, no resident or family quotes, and no information on staffing ratios, activities, food, or the physical environment. The review carried out in July 2023 found no reason to change the rating, which is reassuring, but it does not add new evidence. Because the home is small, a visit will tell you a great deal. When you go, pay close attention to how staff speak to residents in passing, whether the home is free of odour, and ask the manager directly about night staffing numbers and how often agency staff cover shifts.

The three questions to ask when you visit

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In Their Own Words

How White House Residential Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.

What White House Residential Home says about itself

Trusted respite care in seaside Saltburn

Whitehouse Residential Home – Expert Care in Saltburn-by-the-sea

When families need a break or face an emergency, finding the right temporary care matters just as much as permanent placement. Whitehouse Residential Home in Saltburn-by-the-sea provides respite care alongside their regular residential services, supporting older adults including those living with dementia.

Care & specialisms

Who they care for

    The home cares for adults over 65 and has experience supporting people with dementia. They offer both permanent residency and short-term respite stays.

    How they describe their dementia care

    Whitehouse includes dementia care as part of their services. The home welcomes both permanent residents with dementia and those needing temporary respite support.

    “To learn more about their approach to care, arranging a visit can help you see if Whitehouse might be right for your family.”

    DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

    Free download – Dementia Stage 4

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    Related:

    What Real Families Say About Dementia Care Homes: The Eight Things That Matter Most

    A Which? Report for Care Homes: Real Family Reviews, Not Just Official Inspections

    Step-by-Step Guide to Finding a Care Home for Your Mum in the UK

    What Does 'Dementia Specialist' Actually Mean? How to Tell If a Care Home Really Is One

    Best UK Website for Comparing Dementia Care Homes (Beyond CQC Ratings)

    Dementia care gifts that help

    The Thoughtful Gift That Makes a Difficult Day Easier

    The things that make the greatest difference to someone living with dementia are rarely the most obvious ones. They are the things that ease the day — that give a carer a moment to breathe, or give the person they care for a moment of calm or quiet joy. Every item here was chosen because it works, and because it reduces stress for everyone in the room.

    Comforting Memories

    Britain 1940 to 1970: Memory Lane

    Card Game

    The Card Game That Turns Familiar Phrases Into Open Doors

    Memory Box

    The Box That Holds a Life

    Digital Photoframe

    The Frame That Brings the Family Into the Room

    Digital Calendar

    The Clock That Knows What Day It Is

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