Wisteria House Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds20
- SpecialismsCaring for adults over 65 yrs, Dementia
- Last inspected2018-07-10
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STAGE 4 — RESEARCHING CARE HOMES
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Most of us will view care homes the way we view houses, impression, atmosphere, the feeling in the corridor. We go home, try to remember what we saw, and make a permanent decision from a blurred memory.
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The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
The eight family priority themes
- Staff warmth85
- Compassion & dignity85
- Cleanliness75
- Activities & engagement80
- Food quality70
- Healthcare75
- Management & leadership88
- Resident happiness80
What inspectors found
Inspected 2018-07-10
Is this home safe?
Is the care effective?
Effective was rated Outstanding at the December 2023 inspection. This is the domain that covers training, care plans, healthcare access, and nutrition. An Outstanding rating here indicates inspectors found practice in these areas to be significantly above what is generally expected. The home's dementia specialism means inspectors will have been looking specifically at dementia-relevant training and care planning. The published text does not, however, reproduce the specific evidence that led to this rating.Is this home caring?
Caring was rated Outstanding at the December 2023 inspection. This domain covers warmth, dignity, respect, and how well staff know the people they care for as individuals. An Outstanding rating here is the single most meaningful signal for families choosing a dementia home, because it reflects what inspectors directly observed in interactions between staff and residents. The published text does not reproduce specific observations or quotes from this inspection.Is the home responsive?
Responsive was rated Outstanding at the December 2023 inspection. This domain covers activities, individual engagement, and how well the home responds to each person's changing needs and preferences. For a dementia-specialist home, inspectors will have looked specifically at whether activities are tailored to individuals, not just offered as group sessions, and whether the home responds flexibly as cognitive needs change. No specific detail from the inspection text is available to reproduce here.Is the home well-led?
Well-led was rated Outstanding at the December 2023 inspection. The home is run by two registered managers, Mrs Leanne Gale and Mrs Kirsty Linn Young, alongside a nominated individual, Ms Louise Ruth Collins. Having two registered managers in a 20-bed home is an unusually strong leadership structure and suggests the organisation takes oversight seriously. An Outstanding well-led rating indicates inspectors found effective governance, a positive staff culture, and systems for learning and improvement. Specific evidence from the inspection text is not available in the source material.
Source: CQC inspection report →
What the evidence base says
The home specialises in dementia care for people over 65, working closely with healthcare professionals to manage complex medication needs. Families have noticed how the dementia care approach helps previously withdrawn residents become more sociable and engaged. The team keeps relatives updated throughout their loved one's stay, understanding how important regular communication is when dementia changes someone you care about. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Wisteria House Plymstock achieved an Outstanding overall rating at its December 2023 assessment, with Outstanding across four of five domains. The scores reflect strong evidence of leadership, warmth, and person-centred practice, tempered by the fact that the published inspection text contains very limited specific detail, which limits how confidently individual themes can be scored.
Homes in South West typically score 68–82.Worth a visit
Wisteria House Plymstock Limited, on Hooe Road in Plymouth, was rated Outstanding overall at its most recent inspection in December 2023, with the report published in February 2024. Four of five domains, Effective, Caring, Responsive, and Well-led, received Outstanding ratings, and Safe was rated Good. This places the home in the top tier of rated care homes nationally. The home specialises in dementia care for adults over 65, operates 20 beds, and is led by two registered managers alongside a nominated individual. The main caution here is that the published inspection text available for this report is extremely limited. The Outstanding ratings are clear and meaningful, but the underlying evidence, inspector observations, resident and relative quotes, and specific examples of practice, has not been reproduced in the source material available. That means this Family View cannot tell you precisely what inspectors saw. Before visiting, prepare specific questions: ask how many permanent staff are on each shift, what dementia training staff complete, how families are kept informed, and whether there is safe outdoor access. The Outstanding rating is a strong starting point, but your own visit will tell you what the numbers cannot.
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In Their Own Words
How Wisteria House Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where withdrawn residents find their spark again through genuine dementia care
Wisteria House (Plymstock) Dementia Care – Your Trusted residential home
Some dementia care homes talk about engagement — at Wisteria House in Plymouth, families are seeing real changes. This Plymstock home focuses on helping residents reconnect with life, whether that's joining in activities they'd stopped enjoying or simply feeling comfortable enough to chat again. The team here understands that small victories matter when you're caring for someone with dementia.
Who they care for
The home specialises in dementia care for people over 65, working closely with healthcare professionals to manage complex medication needs.
Families have noticed how the dementia care approach helps previously withdrawn residents become more sociable and engaged. The team keeps relatives updated throughout their loved one's stay, understanding how important regular communication is when dementia changes someone you care about.
“If you're looking for dementia care in Plymouth, it's worth visiting to see if their approach feels right for your family.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Wisteria House Plymstock achieved an Outstanding overall rating at its December 2023 assessment, with Outstanding across four of five domains. The scores reflect strong evidence of leadership, warmth, and person-centred practice, tempered by the fact that the published inspection text contains very limited specific detail, which limits how confidently individual themes can be scored.
Homes in South West typically score 68–82.Worth a visit
Wisteria House Plymstock Limited, on Hooe Road in Plymouth, was rated Outstanding overall at its most recent inspection in December 2023, with the report published in February 2024. Four of five domains, Effective, Caring, Responsive, and Well-led, received Outstanding ratings, and Safe was rated Good. This places the home in the top tier of rated care homes nationally. The home specialises in dementia care for adults over 65, operates 20 beds, and is led by two registered managers alongside a nominated individual. The main caution here is that the published inspection text available for this report is extremely limited. The Outstanding ratings are clear and meaningful, but the underlying evidence, inspector observations, resident and relative quotes, and specific examples of practice, has not been reproduced in the source material available. That means this Family View cannot tell you precisely what inspectors saw. Before visiting, prepare specific questions: ask how many permanent staff are on each shift, what dementia training staff complete, how families are kept informed, and whether there is safe outdoor access. The Outstanding rating is a strong starting point, but your own visit will tell you what the numbers cannot.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Wisteria House Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Wisteria House Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where withdrawn residents find their spark again through genuine dementia care
Wisteria House (Plymstock) Dementia Care – Your Trusted residential home
Some dementia care homes talk about engagement — at Wisteria House in Plymouth, families are seeing real changes. This Plymstock home focuses on helping residents reconnect with life, whether that's joining in activities they'd stopped enjoying or simply feeling comfortable enough to chat again. The team here understands that small victories matter when you're caring for someone with dementia.
Who they care for
The home specialises in dementia care for people over 65, working closely with healthcare professionals to manage complex medication needs.
Families have noticed how the dementia care approach helps previously withdrawn residents become more sociable and engaged. The team keeps relatives updated throughout their loved one's stay, understanding how important regular communication is when dementia changes someone you care about.
“If you're looking for dementia care in Plymouth, it's worth visiting to see if their approach feels right for your family.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
