The Troc Residential Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds64
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Mental health conditions, Physical disabilities, Sensory impairment
- Last inspected2024-01-18
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families have shared how staff show genuine patience and kindness during difficult moments. One relative described the consistent emotional support their loved one received throughout their stay, noting how staff took time to understand and respond to changing needs.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness72
- Activities & engagement65
- Food quality65
- Healthcare70
- Management & leadership75
- Resident happiness70
What inspectors found
Inspected 2024-01-18
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the December 2023 inspection. This domain covers staff training, care planning, healthcare access, and nutrition. The home lists dementia as a specialism alongside mental health conditions, physical disabilities, and sensory impairment, which suggests a broad training requirement for staff. The published report does not describe specific dementia training content, care plan detail, or food quality observations. The improvement from a previous Requires Improvement rating suggests that gaps in this area identified earlier have been addressed.Is this home caring?
The Caring domain was rated Good at the December 2023 inspection. This domain covers staff warmth, dignity and respect, and how well staff support independence. The published report text does not include direct inspector observations of staff interactions, resident quotes about how they feel treated, or specific examples of dignity in practice. The Good rating indicates inspectors were satisfied with what they observed, but the evidence in the published text is general rather than specific.Is the home responsive?
The Responsive domain was rated Good at the December 2023 inspection. This domain covers how well the home tailors care to individual needs, including activities, engagement, and end-of-life planning. The home supports people with dementia, mental health conditions, physical disabilities, and sensory impairment, which requires a wide range of individual responses. The published report text does not describe the activities programme, one-to-one engagement, or how end-of-life wishes are recorded and followed.Is the home well-led?
The Well-led domain was rated Good at the December 2023 inspection, having previously been rated Requires Improvement. A registered manager, Ms Emma Louise Fox, and a nominated individual, Mrs Amy Rebecca Tomlinson, are named and registered with the regulator, indicating an accountable leadership structure. The improvement from Requires Improvement to Good in this domain is significant because leadership quality is one of the strongest predictors of whether a home sustains or improves its standards over time. The published text does not describe specific governance arrangements, how the home learns from incidents, or how staff are supported to raise concerns.
Source: CQC inspection report →
What the evidence base says
The home supports people living with dementia alongside residents with mental health conditions, sensory impairments and physical disabilities. This includes both younger adults and those over 65. The Troc provides specialist dementia care as part of its broader support for residents with complex needs. Staff work with families to understand each person's unique experience of dementia. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
The Troc Care Home scores 74 out of 100, reflecting a genuine improvement from its previous Requires Improvement rating to a full Good across all five inspection domains. The score is held back by limited specific detail in the published report on food, activities, and day-to-day life, which means several important questions remain for you to ask directly.
Homes in East Midlands typically score 68–82.The three-lens summary
What families tell us
Families have shared how staff show genuine patience and kindness during difficult moments. One relative described the consistent emotional support their loved one received throughout their stay, noting how staff took time to understand and respond to changing needs.
What inspectors have recorded
While some families praise the caring approach of staff members, there have been concerns raised about how personal care preferences are respected. The home's approach to supporting resident dignity and comfort has received mixed feedback from relatives.
How it sits against good practice
If you're considering The Troc for someone you love, visiting will help you understand their approach to individualised care.
Worth a visit
The Troc Care Home, at 256 Beacon Hill Road in Newark, was inspected on 20 December 2023 and rated Good across all five domains: Safe, Effective, Caring, Responsive, and Well-led. This is a meaningful improvement from its previous Requires Improvement rating, which suggests the management team has made real changes rather than simply maintained the status quo. The home supports up to 64 people and lists dementia, mental health conditions, physical disabilities, and sensory impairment among its specialisms. A named registered manager and nominated individual are in place, indicating clear accountability at leadership level. The main limitation of this report is that the published inspection text is brief and does not include specific observations, resident testimony, or staff quotes to back up the Good ratings in detail. That means several things that matter most to families, including food quality, night staffing numbers, how staff respond to distress, and what activities actually happen day to day, are not answered by the published findings alone. Use the checklist above as your guide on a visit: ask to see last month's actual staffing rotas, request a tour in the late afternoon when staffing transitions happen, and spend time watching how staff interact with people in communal areas before you make your decision.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how The Troc Residential Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How The Troc Residential Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Supporting residents with complex needs through patient, individualised care
Dedicated residential home Support in Newark
For families seeking specialised support in Newark, The Troc Care Home provides residential care for people with a wide range of needs including dementia, mental health conditions and physical disabilities. The home welcomes both younger adults under 65 and older residents, creating a diverse community where each person's individual requirements shape their care.
Who they care for
The home supports people living with dementia alongside residents with mental health conditions, sensory impairments and physical disabilities. This includes both younger adults and those over 65.
The Troc provides specialist dementia care as part of its broader support for residents with complex needs. Staff work with families to understand each person's unique experience of dementia.
“If you're considering The Troc for someone you love, visiting will help you understand their approach to individualised care.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
The Troc Care Home scores 74 out of 100, reflecting a genuine improvement from its previous Requires Improvement rating to a full Good across all five inspection domains. The score is held back by limited specific detail in the published report on food, activities, and day-to-day life, which means several important questions remain for you to ask directly.
Homes in East Midlands typically score 68–82.The three-lens summary
What families tell us
Families have shared how staff show genuine patience and kindness during difficult moments. One relative described the consistent emotional support their loved one received throughout their stay, noting how staff took time to understand and respond to changing needs.
What inspectors have recorded
While some families praise the caring approach of staff members, there have been concerns raised about how personal care preferences are respected. The home's approach to supporting resident dignity and comfort has received mixed feedback from relatives.
How it sits against good practice
If you're considering The Troc for someone you love, visiting will help you understand their approach to individualised care.
Worth a visit
The Troc Care Home, at 256 Beacon Hill Road in Newark, was inspected on 20 December 2023 and rated Good across all five domains: Safe, Effective, Caring, Responsive, and Well-led. This is a meaningful improvement from its previous Requires Improvement rating, which suggests the management team has made real changes rather than simply maintained the status quo. The home supports up to 64 people and lists dementia, mental health conditions, physical disabilities, and sensory impairment among its specialisms. A named registered manager and nominated individual are in place, indicating clear accountability at leadership level. The main limitation of this report is that the published inspection text is brief and does not include specific observations, resident testimony, or staff quotes to back up the Good ratings in detail. That means several things that matter most to families, including food quality, night staffing numbers, how staff respond to distress, and what activities actually happen day to day, are not answered by the published findings alone. Use the checklist above as your guide on a visit: ask to see last month's actual staffing rotas, request a tour in the late afternoon when staffing transitions happen, and spend time watching how staff interact with people in communal areas before you make your decision.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how The Troc Residential Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How The Troc Residential Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Supporting residents with complex needs through patient, individualised care
Dedicated residential home Support in Newark
For families seeking specialised support in Newark, The Troc Care Home provides residential care for people with a wide range of needs including dementia, mental health conditions and physical disabilities. The home welcomes both younger adults under 65 and older residents, creating a diverse community where each person's individual requirements shape their care.
Who they care for
The home supports people living with dementia alongside residents with mental health conditions, sensory impairments and physical disabilities. This includes both younger adults and those over 65.
The Troc provides specialist dementia care as part of its broader support for residents with complex needs. Staff work with families to understand each person's unique experience of dementia.
Management & ethos
While some families praise the caring approach of staff members, there have been concerns raised about how personal care preferences are respected. The home's approach to supporting resident dignity and comfort has received mixed feedback from relatives.
“If you're considering The Troc for someone you love, visiting will help you understand their approach to individualised care.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
