The Manse Residential Care Home – Sanctuary Care
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds35
- SpecialismsCaring for adults over 65 yrs, Dementia, Physical disabilities, Sensory impairment
- Last inspected2024-01-12
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STAGE 4 — RESEARCHING CARE HOMES
Visit homes. Compare them side by side. Choose with confidence.
Most of us will view care homes the way we view houses, impression, atmosphere, the feeling in the corridor. We go home, try to remember what we saw, and make a permanent decision from a blurred memory.
The DCC shortlist gives every home you visit a structured record: the same twelve questions, answered the same way, every time. When you’re ready to choose, pull any two homes side by side and compare them directly. Same criteria, same evidence, your notes and your scores.
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families describe finding staff who are present and available when they visit. Some relatives have mentioned feeling that their loved ones are treated with genuine care rather than just as residents to manage.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness72
- Activities & engagement70
- Food quality70
- Healthcare72
- Management & leadership72
- Resident happiness70
What inspectors found
Inspected 2024-01-12
Is this home safe?
Is the care effective?
The home was rated Good for Effective at the April 2025 inspection. This domain covers training, care planning, healthcare access, and nutrition. The home supports people living with dementia, physical disabilities, and sensory impairments, which requires specific staff competencies beyond general care training. No detail about dementia training content, care plan review frequency, GP access arrangements, or food quality is included in the available published text.Is this home caring?
The home was rated Good for Caring at the April 2025 inspection. This domain covers staff warmth, dignity, respect, privacy, and whether residents are supported to remain as independent as possible. A Good rating in Caring is the most directly relevant to daily quality of life for your parent. No inspector observations of specific staff interactions, no resident quotes, and no relative feedback are included in the available published text.Is the home responsive?
The home was rated Good for Responsive at the April 2025 inspection. This domain covers activities, individual engagement, how the home responds to complaints, and end-of-life care. The home is registered to support people with dementia, physical disabilities, and sensory impairments, all of which require tailored rather than one-size-fits-all engagement. No activity programme detail, no examples of individual engagement, and no information about end-of-life planning are included in the available published text.Is the home well-led?
The home was rated Good for Well-led at the April 2025 inspection. This domain covers management visibility, governance, staff culture, and how the home identifies and acts on problems. The registered manager is Mr Nitin Paupiah and the nominated individual is Mrs Louise Palmer; the home is operated by Sanctuary Care Limited. No detail about manager tenure, governance processes, staff culture, or how the home responded to its previous Requires Improvement rating is included in the available published text.
Source: CQC inspection report →
What the evidence base says
The home welcomes residents with sensory impairments and physical disabilities, alongside those living with dementia. They focus on caring for people over 65 who need residential support. For residents with dementia, the team works to provide consistent care that adapts to changing needs. The home has experience supporting people through different stages of their dementia journey. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Every domain was rated Good at the April 2025 inspection, which is a meaningful recovery from the previous Requires Improvement rating. However, the published report contains very little specific detail, so scores reflect positive ratings confirmed by inspection rather than rich, observed evidence.
Homes in London typically score 68–82.The three-lens summary
What families tell us
Families describe finding staff who are present and available when they visit. Some relatives have mentioned feeling that their loved ones are treated with genuine care rather than just as residents to manage.
What inspectors have recorded
What stands out in family feedback is how The Manse has maintained its approach to care through different management periods. Relatives report being consulted about care decisions and finding staff who respond when family members need assistance.
How it sits against good practice
While experiences at The Manse have varied, the home continues working to provide stable care in a busy part of London.
Worth a visit
The Manse Residential Care Home, at 11 South Norwood Hill in South Norwood, London, was rated Good across all five inspection domains at its most recent assessment in April 2025, with the full report published in June 2025. This is a positive result and represents a meaningful recovery from a previous Requires Improvement rating. The home is registered to care for up to 35 adults over 65, including people living with dementia, physical disabilities, and sensory impairments. It is run by Sanctuary Care Limited, with Mr Nitin Paupiah as registered manager and Mrs Louise Palmer as nominated individual. The main limitation of this report is that the published inspection text contains very little specific detail. There are no direct quotes from residents or relatives, no recorded inspector observations of staff interactions, and no specific examples of care practice. A Good rating is genuinely reassuring, particularly after a decline, but it tells you the home met inspection standards rather than showing you what daily life looks like for your parent. On a visit, ask to see the actual staffing rota for last week (including nights and weekends), ask how dementia training is delivered to all staff including those who join from an agency, and spend time in a communal area at a mealtime to observe how staff interact with the people who live there at an unhurried pace.
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In Their Own Words
How The Manse Residential Care Home – Sanctuary Care describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Small London care home where staff work through challenges to maintain care
The Manse Residential Care Home – Expert Care in London
When families are searching for the right care in London, they often want reassurance that a home will stay steady through changes. The Manse Residential Care Home has shown families that their team keeps focusing on residents even when management shifts. It's this consistency that helps some families feel more settled about their choice.
Who they care for
The home welcomes residents with sensory impairments and physical disabilities, alongside those living with dementia. They focus on caring for people over 65 who need residential support.
For residents with dementia, the team works to provide consistent care that adapts to changing needs. The home has experience supporting people through different stages of their dementia journey.
“While experiences at The Manse have varied, the home continues working to provide stable care in a busy part of London.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Every domain was rated Good at the April 2025 inspection, which is a meaningful recovery from the previous Requires Improvement rating. However, the published report contains very little specific detail, so scores reflect positive ratings confirmed by inspection rather than rich, observed evidence.
Homes in London typically score 68–82.The three-lens summary
What families tell us
Families describe finding staff who are present and available when they visit. Some relatives have mentioned feeling that their loved ones are treated with genuine care rather than just as residents to manage.
What inspectors have recorded
What stands out in family feedback is how The Manse has maintained its approach to care through different management periods. Relatives report being consulted about care decisions and finding staff who respond when family members need assistance.
How it sits against good practice
While experiences at The Manse have varied, the home continues working to provide stable care in a busy part of London.
Worth a visit
The Manse Residential Care Home, at 11 South Norwood Hill in South Norwood, London, was rated Good across all five inspection domains at its most recent assessment in April 2025, with the full report published in June 2025. This is a positive result and represents a meaningful recovery from a previous Requires Improvement rating. The home is registered to care for up to 35 adults over 65, including people living with dementia, physical disabilities, and sensory impairments. It is run by Sanctuary Care Limited, with Mr Nitin Paupiah as registered manager and Mrs Louise Palmer as nominated individual. The main limitation of this report is that the published inspection text contains very little specific detail. There are no direct quotes from residents or relatives, no recorded inspector observations of staff interactions, and no specific examples of care practice. A Good rating is genuinely reassuring, particularly after a decline, but it tells you the home met inspection standards rather than showing you what daily life looks like for your parent. On a visit, ask to see the actual staffing rota for last week (including nights and weekends), ask how dementia training is delivered to all staff including those who join from an agency, and spend time in a communal area at a mealtime to observe how staff interact with the people who live there at an unhurried pace.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how The Manse Residential Care Home – Sanctuary Care measures up against the other homes you’re considering. Free account.
In Their Own Words
How The Manse Residential Care Home – Sanctuary Care describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Small London care home where staff work through challenges to maintain care
The Manse Residential Care Home – Expert Care in London
When families are searching for the right care in London, they often want reassurance that a home will stay steady through changes. The Manse Residential Care Home has shown families that their team keeps focusing on residents even when management shifts. It's this consistency that helps some families feel more settled about their choice.
Who they care for
The home welcomes residents with sensory impairments and physical disabilities, alongside those living with dementia. They focus on caring for people over 65 who need residential support.
For residents with dementia, the team works to provide consistent care that adapts to changing needs. The home has experience supporting people through different stages of their dementia journey.
Management & ethos
What stands out in family feedback is how The Manse has maintained its approach to care through different management periods. Relatives report being consulted about care decisions and finding staff who respond when family members need assistance.
“While experiences at The Manse have varied, the home continues working to provide stable care in a busy part of London.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
