Dementia Care Home

Ashwood Residential Care Home

1 Liverpool Road, Wigan, Lancashire, WN4 9LH

Residential homes

At a Glance

The information you need to decide whether this home warrants a closer look.

DCC Family Score
68/ 100
Weighted from family reviews
Dementia SpecialismConfirmed

Residential homes

Families Rate The Staff65 / 100

Staff warmth score

“Well Looked After”60%

of reviewers answered yes

Good to know

  • Registered beds36
  • SpecialismsCaring for adults over 65 yrs, Dementia
  • Last inspected2019-01-26

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The Evidence

What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.

Section 01

What families say

What stands out is how staff adapt to each person's changing needs. When residents face frustration from mobility changes, the team adjusts their approach without hesitation. Families describe finding genuine comfort in knowing their loved ones maintain dignity through every stage of care.

The eight family priority themes

  • Staff warmth65
  • Compassion & dignity65
  • Cleanliness65
  • Activities & engagement55
  • Food quality55
  • Healthcare60
  • Management & leadership68
  • Resident happiness60
Section 02

What inspectors found

Inspected 2019-01-26

  • Is this home safe?

    Good
    The inspection rated this domain Good. This covers staffing levels, medicines management, infection control, and the physical safety of the building. No specific observations, incident data, or staffing ratios are recorded in the published text. The Good rating indicates inspectors were satisfied at the time of their visit in December 2020, but the detail behind that judgement is not available in the published report.
    Verified by inspector
  • Is the care effective?

    Good
    The inspection rated this domain Good. It covers training, care planning, healthcare access, nutrition, and how well staff understand the needs of people with dementia. No specific training records, care plan examples, GP access arrangements, or food quality observations are described in the published text. The Good rating indicates overall satisfaction at inspection, but the evidence behind it is not detailed here.
    Verified by inspector
  • Is this home caring?

    Good
    The inspection rated this domain Good. This domain covers staff warmth, dignity and respect, privacy, and support for independence. No direct observations of staff interactions, resident responses, or specific examples of dignified practice are recorded in the published text. A Good Caring rating indicates inspectors did not observe practice that fell below the standard, but the absence of quotes or observations makes it impossible to say more than that from this report alone.
    Verified by inspectorResident testimony recorded
  • Is the home responsive?

    Good
    The inspection rated this domain Good. Responsiveness covers activities and engagement, respect for individual preferences, complaint handling, and end-of-life care. No specific activities, individual engagement records, or end-of-life care examples are described in the published text. The Good rating indicates overall satisfaction at inspection, but no detail is available to help you understand what daily life looks like for your parent.
    Verified by inspector
  • Is the home well-led?

    Good
    The inspection rated this domain Good. A named registered manager, Mrs Sandra Shepherd, and a nominated individual, Mr Megraj Jingree, are recorded. Leadership quality covers management visibility, staff support, governance, and whether the home learns from complaints and incidents. No specific observations about management style, staff culture, or governance processes are described in the published text. The monitoring review of July 2023 found no evidence requiring a reassessment of the rating.
    Verified by inspector
  • Source: CQC inspection report →

    Section 03

    What the evidence base says

    The home cares for adults over 65, with experience supporting people living with dementia. While the home lists dementia care as a specialism, specific approaches and programmes would be worth asking about during a visit. All areas worth probing directly during a visit.

The DCC Verdict

Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.

68/ 100

DCC Family Score

Ashwood Residential Care Home was rated Good across all five domains at its December 2020 inspection, but the published report contains very little specific detail, so most scores sit in the mid-range reflecting the positive rating without the supporting evidence needed to score higher.

Homes in North West typically score 68–82.

The three-lens summary

Lens 01

What families tell us

What stands out is how staff adapt to each person's changing needs. When residents face frustration from mobility changes, the team adjusts their approach without hesitation. Families describe finding genuine comfort in knowing their loved ones maintain dignity through every stage of care.

Lens 02

What inspectors have recorded

Lens 03

How it sits against good practice

Sometimes the smallest details reveal the most about a care home's values.

DCC Recommendation

Worth a visit

Ashwood Residential Care Home, at 1 Liverpool Road, Wigan, was rated Good across all five inspection domains at its most recent inspection in December 2020, with that rating confirmed as still current following a monitoring review in July 2023. The home specialises in dementia care and care for adults over 65, with 36 beds. A named registered manager and nominated individual are in place, which is a basic marker of stable governance. The main limitation of this report is that the published inspection text contains almost no specific detail: no direct observations, no resident or relative quotes, and no concrete examples of practice. A Good rating is genuinely reassuring, but it tells you little about what day-to-day life looks like for your parent. The inspection is also now over four years old. Before visiting, call the home and ask to speak to the registered manager, Mrs Sandra Shepherd, about night staffing ratios, agency use, dementia training content, and how families are kept informed when something changes. On your visit, watch how staff interact with residents in corridors and communal areas, whether anyone is left unoccupied for long periods, and whether the environment feels oriented towards people with dementia.

The three questions to ask when you visit

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In Their Own Words

How Ashwood Residential Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.

What Ashwood Residential Care Home says about itself

Caring support when families need it most

Compassionate Care in Wigan at Ashwood Residential Care Home

When someone you love needs residential care, finding the right place feels overwhelming. Ashwood Residential Care Home in Wigan provides care for older adults, including those living with dementia. Families have found real comfort in how staff respond during difficult times.

Care & specialisms

Who they care for

    The home cares for adults over 65, with experience supporting people living with dementia.

    How they describe their dementia care

    While the home lists dementia care as a specialism, specific approaches and programmes would be worth asking about during a visit.

    “Sometimes the smallest details reveal the most about a care home's values.”

    DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

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    Related:

    What Real Families Say About Dementia Care Homes: The Eight Things That Matter Most

    A Which? Report for Care Homes: Real Family Reviews, Not Just Official Inspections

    Step-by-Step Guide to Finding a Care Home for Your Mum in the UK

    What Does 'Dementia Specialist' Actually Mean? How to Tell If a Care Home Really Is One

    Best UK Website for Comparing Dementia Care Homes (Beyond CQC Ratings)

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