Dementia Care Home

Barrow Hall Care Centre Ltd

Wold Road, Barrow Upon Humber, Humberside, DN19 7DQ

Nursing homes

At a Glance

The information you need to decide whether this home warrants a closer look.

DCC Family Score
68/ 100
Weighted from family reviews
Dementia SpecialismConfirmed

Nursing homes

Families Rate The Staff55 / 100

Staff warmth score

“Well Looked After”55%

of reviewers answered yes

Good to know

  • Registered beds35
  • SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Mental health conditions, Substance misuse problems
  • Last inspected2022-12-23

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The Evidence

What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.

Section 01

What families say

The eight family priority themes

  • Staff warmth55
  • Compassion & dignity55
  • Cleanliness60
  • Activities & engagement50
  • Food quality50
  • Healthcare55
  • Management & leadership65
  • Resident happiness55
Section 02

What inspectors found

Inspected 2022-12-23

  • Is this home safe?

    Good
    The Safe domain was rated Good at the December 2022 inspection — an improvement from the previous Requires Improvement rating. This means inspectors were satisfied that risks to residents are identified and managed, medicines are handled appropriately, and staffing levels are sufficient to keep people safe. The previous Requires Improvement rating suggests there were concerns in the past, and the improvement to Good indicates those concerns have been addressed. No specific incidents, near-misses, or infection control observations are described in the available report text.
    Verified by inspector
  • Is the care effective?

    Good
    The Effective domain was rated Good, meaning inspectors were satisfied that staff have the skills and knowledge to meet residents' needs, care plans are in place, and health is monitored appropriately. Dementia is a listed specialism, which means the home has indicated it is equipped to provide dementia-specific care. No specific detail about training programmes, GP access frequency, care plan content, or nutritional provision is reproduced in the available report text. The improvement from the previous rating suggests that any earlier gaps in care planning or staff competency have been addressed.
    Verified by inspector
  • Is this home caring?

    Good
    The Caring domain was rated Good, meaning inspectors were satisfied that staff treat residents with kindness, dignity, and respect. No direct quotes from residents or relatives are available in the report text, and no specific observations of staff interactions are described. A Good Caring rating requires inspectors to have seen or heard evidence of genuine warmth — it is not awarded simply for compliance with procedures. The previous Requires Improvement rating makes this improvement to Good particularly noteworthy, though we cannot confirm what specifically changed.
    Verified by inspectorResident testimony recorded
  • Is the home responsive?

    Good
    The Responsive domain was rated Good, meaning inspectors were satisfied that the home responds to individuals' needs and preferences, activities are available, and end-of-life care is planned. No specific activity examples, individual engagement observations, or end-of-life care details are reproduced in the available report text. The home lists dementia as a specialism, which implies individual needs assessment is in place. The improvement from the previous rating suggests responsiveness to individual needs has strengthened.
    Verified by inspector
  • Is the home well-led?

    Good
    The Well-led domain was rated Good — a significant improvement from the previous Requires Improvement rating. A named registered manager, Ms Carla Suzanne Higginson, is in post, and Mrs Tracy Archer is the nominated individual for the provider, St Philips Care Limited. A monitoring review conducted in July 2023 — seven months after the inspection — found no evidence requiring a reassessment of the rating. The improvement across all five domains from the previous inspection suggests that leadership changes or governance improvements have had a measurable effect.
    Verified by inspector
  • Source: CQC inspection report →

    Section 03

    What the evidence base says

    The centre welcomes both younger and older adults who need specialist care, including those living with dementia, mental health conditions, or recovering from substance misuse. For those living with dementia, the centre provides specialist support as part of its range of mental health and wellbeing services. All areas worth probing directly during a visit.

The DCC Verdict

Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.

68/ 100

DCC Family Score

Barrow Hall Care Centre has improved from Requires Improvement to Good across all five domains — a meaningful step forward — but the inspection report available to us contains very limited specific detail, meaning we cannot confidently score individual themes above the mid-range.

Homes in Yorkshire & Humberside typically score 68–82.
DCC Recommendation

Worth a visit

Barrow Hall Care Centre, on Wold Road in Barrow Upon Humber, was inspected in December 2022 and rated Good across all five domains — Safe, Effective, Caring, Responsive, and Well-led. Importantly, this represents a genuine improvement: the home had previously been rated Requires Improvement, meaning inspectors found evidence of meaningful progress. A named registered manager is in post and the service is actively registered with St Philips Care Limited. A monitoring review in July 2023 found no reason to change the rating. The honest limitation here is that the inspection report available to us contains very little specific detail — no direct quotes from your parent's potential neighbours or their families, no descriptions of what inspectors actually saw on the unit, and no specifics about food, activities, staffing ratios, or dementia-specific practice. A Good rating is reassuring, but it tells you that minimum standards are met, not how this home compares to an outstanding one. When you visit, pay close attention to how staff interact with residents in corridors and communal areas — are they unhurried, do they use first names, do they make eye contact? Ask specifically: how many permanent staff work the night shift on the dementia unit, and what proportion of shifts are covered by agency staff?

The three questions to ask when you visit

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In Their Own Words

How Barrow Hall Care Centre Ltd describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.

What Barrow Hall Care Centre Ltd says about itself

Where residents feel settled and staff show genuine care

Compassionate Care in Barrow Upon Humber at Barrow Hall Care Centre

At Barrow Hall Care Centre in Barrow Upon Humber, there's something special about hearing directly from someone who lives there. One resident speaks warmly about feeling settled in what they describe as a caring community. The centre provides specialist support for people with dementia, mental health conditions, and substance misuse challenges.

Care & specialisms

Who they care for

    The centre welcomes both younger and older adults who need specialist care, including those living with dementia, mental health conditions, or recovering from substance misuse.

    How they describe their dementia care

    For those living with dementia, the centre provides specialist support as part of its range of mental health and wellbeing services.

    “Sometimes the best insights come from those who know a place best — the people who call it home.”

    DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

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    Related:

    What Real Families Say About Dementia Care Homes: The Eight Things That Matter Most

    A Which? Report for Care Homes: Real Family Reviews, Not Just Official Inspections

    Step-by-Step Guide to Finding a Care Home for Your Mum in the UK

    What Does 'Dementia Specialist' Actually Mean? How to Tell If a Care Home Really Is One

    Best UK Website for Comparing Dementia Care Homes (Beyond CQC Ratings)

    Dementia care gifts that help

    The Thoughtful Gift That Makes a Difficult Day Easier

    The things that make the greatest difference to someone living with dementia are rarely the most obvious ones. They are the things that ease the day — that give a carer a moment to breathe, or give the person they care for a moment of calm or quiet joy. Every item here was chosen because it works, and because it reduces stress for everyone in the room.

    Comforting Memories

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    Card Game

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    Memory Box

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    Digital Photoframe

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    Digital Calendar

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