Dementia Care Home

Briggs Lodge Residential and Nursing Home – Sanctuary Care

London Road, Devizes, Wiltshire, SN10 2DY

Nursing homes

At a Glance

The information you need to decide whether this home warrants a closer look.

DCC Family Score
63/ 100
Weighted from family reviews
Dementia SpecialismConfirmed

Nursing homes

Families Rate The Staff55 / 100

Staff warmth score

“Well Looked After”55%

of reviewers answered yes

Good to know

  • Registered beds66
  • SpecialismsCaring for adults over 65 yrs, Dementia
  • Last inspected2023-04-28

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The Evidence

What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.

Section 01

What families say

The eight family priority themes

  • Staff warmth55
  • Compassion & dignity60
  • Cleanliness55
  • Activities & engagement50
  • Food quality50
  • Healthcare45
  • Management & leadership65
  • Resident happiness55
Section 02

What inspectors found

Inspected 2023-04-28

  • Is this home safe?

    Requires improvement
    The Safe domain was rated Requires Improvement at the March 2023 inspection, meaning inspectors found concerns that needed to be addressed. This is the only domain that did not reach a Good rating. The published summary does not set out the specific nature of the safety concerns in detail. A follow-up data review in July 2023 found no evidence requiring a reassessment of the rating at that stage. The home specialises in dementia care for adults over 65, a group for whom safety risks including falls, medication errors, and wandering are particularly significant., The Safe domain was rated Requires Improvement at the March 2023 inspection, meaning inspectors found concerns that needed to be addressed. This is the only domain that did not reach a Good rating. The published summary does not set out the specific nature of the safety concerns in detail. A follow-up data review in July 2023 found no evidence requiring a reassessment of the rating at that stage. The home specialises in dementia care for adults over 65, a group for whom safety risks including falls, medication errors, and wandering are particularly significant.
    Verified by inspector
  • Is the care effective?

    Good
    The Effective domain was rated Good, indicating that inspectors were broadly satisfied with training, care planning, and healthcare arrangements. The home lists dementia as a specialism, which implies some level of dedicated training for staff. No specific detail about care plan content, GP access arrangements, or medication management is available in the published summary. The Good rating for Effective is a positive indicator, but the absence of detail means it cannot be taken as confirmation of any specific practice.
    Verified by inspector
  • Is this home caring?

    Good
    The Caring domain was rated Good, meaning inspectors were satisfied with the warmth, dignity, and respect shown to the people living here. No specific inspector observations, resident quotes, or relative testimony are available in the published summary to illustrate what this looked like in practice. A Good rating in Caring is the most family-relevant of the five domains and is a positive signal, but without specific evidence it is difficult to translate into a concrete picture of day-to-day life.
    Verified by inspectorResident testimony recorded
  • Is the home responsive?

    Good
    The Responsive domain was rated Good, indicating that inspectors were satisfied with how the home tailored care to individual needs and responded to changing circumstances. No specific detail about activity provision, individual engagement, or end-of-life care is available in the published summary. For a home specialising in dementia care, the quality of activities and one-to-one engagement is particularly important, as people with advanced dementia may not be able to participate in group sessions.
    Verified by inspector
  • Is the home well-led?

    Good
    The Well-led domain was rated Good, and the home has an identified registered manager (Mrs Florence Peralta Calica) and nominated individual (Mrs Louise Palmer) in post. This represents an improvement on the previous inspection cycle, where the home was rated Requires Improvement overall. A Good rating for Well-led suggests that inspectors found a functioning governance structure, a culture of accountability, and some evidence of staff being supported and able to speak up. No specific detail about manager visibility, staff satisfaction, or complaint handling is available in the published summary.
    Verified by inspector
  • Source: CQC inspection report →

    Section 03

    What the evidence base says

    The home provides both residential and nursing care for people over 65. They have experience supporting residents with dementia alongside their general care services. While the home cares for people with dementia, specific details about their approach would be best discussed during a visit. They can explain how their team supports residents with different stages and types of dementia. All areas worth probing directly during a visit.

The DCC Verdict

Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.

63/ 100

DCC Family Score

Briggs Lodge scores in the mid-range, reflecting a home that has made genuine progress from a previous Requires Improvement rating, but where the continued safety concerns and limited inspection detail leave important questions unanswered for families.

Homes in South West typically score 68–82.
DCC Recommendation

Worth a visit

Briggs Lodge Residential and Nursing Home, on London Road in Devizes, was rated Good overall at its inspection on 30 March 2023, an improvement on its previous rating of Requires Improvement. Inspectors found the home to be Good in four of the five areas assessed: Effective, Caring, Responsive, and Well-led. The registered manager was in post and a nominated individual was identified, indicating a defined leadership structure. The most significant concern is that the Safe domain remained rated Requires Improvement at this inspection. For a 66-bed home specialising in dementia care for older adults, safety is not a secondary matter. The published summary does not provide enough detail to understand precisely what the safety concerns were, so this must be your first conversation with the manager. Ask specifically what the Requires Improvement findings related to, what actions have been taken since, and whether a follow-up inspection has taken place. A subsequent review in July 2023 found no reason to change the rating, but that review was based on available data rather than a fresh on-site visit.

The three questions to ask when you visit

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In Their Own Words

How Briggs Lodge Residential and Nursing Home – Sanctuary Care describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.

What Briggs Lodge Residential and Nursing Home – Sanctuary Care says about itself

Capable staff who understand what matters most in difficult times

Compassionate Care in Devizes at Briggs Lodge Residential and Nursing Home

When families need reassurance that their loved one will be properly looked after, the quality of care staff makes all the difference. Briggs Lodge in Devizes provides residential and nursing care with staff who bring both professional skills and genuine warmth to their work. The home specialises in supporting people over 65, including those living with dementia.

Care & specialisms

Who they care for

    The home provides both residential and nursing care for people over 65. They have experience supporting residents with dementia alongside their general care services.

    How they describe their dementia care

    While the home cares for people with dementia, specific details about their approach would be best discussed during a visit. They can explain how their team supports residents with different stages and types of dementia.

    “Getting a feel for the atmosphere and meeting the team in person will help you understand if Briggs Lodge could be the right choice.”

    DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

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    Related:

    What Real Families Say About Dementia Care Homes: The Eight Things That Matter Most

    A Which? Report for Care Homes: Real Family Reviews, Not Just Official Inspections

    Step-by-Step Guide to Finding a Care Home for Your Mum in the UK

    What Does 'Dementia Specialist' Actually Mean? How to Tell If a Care Home Really Is One

    Best UK Website for Comparing Dementia Care Homes (Beyond CQC Ratings)

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