What families say

The eight family priority themes

• Staff warmth55
• Compassion & dignity55
• Cleanliness60
• Activities & engagement50
• Food quality50
• Healthcare55
• Management & leadership65
• Resident happiness55

What inspectors found

Inspected 2018-06-02

• Is this home safe?

  Good
  The Safe domain was rated Good at the May 2018 inspection, an improvement from the previous Requires Improvement rating. This domain covers staffing levels, medicines management, infection control, and safeguarding. No specific detail about staffing ratios, night cover, medicines processes, or incident learning was published in the inspection summary. The home is a 30-bed nursing home, which means it should have registered nurses on duty around the clock, but the inspection does not confirm this. A review in July 2023 found no new evidence requiring a change to the rating.
  Verified by inspector

• Is the care effective?

  Good
  The Effective domain was rated Good at the May 2018 inspection. This domain covers care planning, dementia training, food and nutrition, and access to healthcare professionals including GPs and specialist nurses. Dementia is listed as a specialism of the home, which implies that staff should have relevant training. No specific detail about training content, care plan quality, GP visiting arrangements, or food provision was published in the inspection summary.
  Verified by inspector

• Is this home caring?

  Good
  The Caring domain was rated Good at the May 2018 inspection. This domain covers staff warmth, dignity, respect, independence, and emotional support. A Good rating in this domain is the most important signal for day-to-day quality of life, as it reflects how staff actually interact with the people who live here. However, no inspector observations, staff interaction descriptions, or quotes from residents or relatives were published in the summary. It is not possible to confirm specific practices such as use of preferred names, unhurried care, or response to distress from the published text alone.
  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good
  The Responsive domain was rated Good at the May 2018 inspection. This domain covers activities, individual engagement, complaints handling, and end-of-life care. No specific activities, individual engagement approaches, or complaints procedures were described in the published summary. The home's dementia specialism means it should offer activities suited to people at different stages of the condition, including those who cannot join group sessions. None of this was described in the available inspection text.
  Verified by inspector

• Is the home well-led?

  Good
  The Well-led domain was rated Good at the May 2018 inspection, having previously been rated Requires Improvement. The registered manager is named as Mrs Julie Eden, and the nominated individual is Mr Nadarajah Bernard Suresparan. The improvement from Requires Improvement to Good across all five domains between inspections is a meaningful indicator that leadership identified problems and took action. No detail about management culture, staff supervision, governance processes, or how the home responds to feedback was published in the inspection summary.
  Verified by inspector

Source: CQC inspection report →

Section 03

What the evidence base says

The team supports residents with complex nursing needs, including younger adults requiring specialist care. They have experience caring for people living with various stages of dementia. The home accepts residents with dementia who need nursing-level support. Their nurses work with people experiencing different dementia symptoms and care requirements. All areas worth probing directly during a visit.