Dementia Care Home

Cherry Tree Care Centre

South Road, Stockton-on-tees, Durham, TS20 2TB

Residential homes

At a Glance

The information you need to decide whether this home warrants a closer look.

DCC Family Score
62/ 100
Weighted from family reviews
Dementia SpecialismConfirmed

Residential homes

Families Rate The Staff55 / 100

Staff warmth score

“Well Looked After”55%

of reviewers answered yes

Good to know

  • Registered beds42
  • SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Mental health conditions, Physical disabilities, Sensory impairment
  • Last inspected2023-01-06

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The Evidence

What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.

Section 01

What families say

Families describe staff who form real connections with residents, showing warmth and dedication that goes beyond routine care. The emotional support provided during challenging times has left a lasting impression on those who've experienced it firsthand.

The eight family priority themes

  • Staff warmth55
  • Compassion & dignity55
  • Cleanliness60
  • Activities & engagement50
  • Food quality50
  • Healthcare60
  • Management & leadership55
  • Resident happiness55
Section 02

What inspectors found

Inspected 2023-01-06

  • Is this home safe?

    Not yet rated
    The home was rated Requires Improvement overall, and the published inspection findings do not include a separate domain rating for safety at this inspection. The home cares for up to 42 people with a range of complex needs including dementia and physical disabilities. No specific information about falls management, medicines administration, infection control, or night staffing ratios is available in the published text. The absence of specific safety observations in the public record is itself a concern worth exploring directly with the home.
    Verified by inspector
  • Is the care effective?

    Not yet rated
    Verified by inspector
  • Is this home caring?

    Not yet rated
    No domain rating for caring is recorded in the published inspection findings for this visit. There are no inspector observations, resident testimony, or relative feedback included in the available text about how staff treat the people who live here. This means there is no published evidence to confirm or contradict warmth, dignity, or respect in day-to-day interactions. Families will need to form their own view through a visit.
    Verified by inspectorResident testimony recorded
  • Is the home responsive?

    Not yet rated
    No domain rating for responsiveness is included in the published inspection findings for this visit. There is no recorded evidence about the activities programme, whether activities are tailored to individual interests, how the home responds to changing needs, or what end-of-life planning looks like. For a home supporting people with dementia and other complex conditions, the absence of this detail in the public record is notable.
    Verified by inspector
  • Is the home well-led?

    Not yet rated
    No domain rating for leadership is included in the published inspection findings for this visit. A registered manager and a nominated individual are named in the registration record, which confirms the basic governance structure is in place. The home's overall rating has declined from Good to Requires Improvement, which suggests something changed in the period between inspections, whether in staffing, management stability, or operational practice. The published text does not explain the reasons for this decline.
    Verified by inspector
  • Source: CQC inspection report →

    Section 03

    What the evidence base says

    The centre cares for both younger and older adults, supporting those with dementia, mental health conditions, physical disabilities and sensory impairments. The team has experience supporting residents living with dementia, working to maintain dignity and quality of life as needs change. All areas worth probing directly during a visit.

The DCC Verdict

Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.

62/ 100

DCC Family Score

Cherry Tree Care Centre's overall rating of Requires Improvement, down from its previous Good, means the inspection found real concerns that have not yet been resolved. The scores above reflect the limited specific evidence available in the published findings rather than confirmed strengths.

Homes in North East typically score 68–82.

The three-lens summary

Lens 01

What families tell us

Families describe staff who form real connections with residents, showing warmth and dedication that goes beyond routine care. The emotional support provided during challenging times has left a lasting impression on those who've experienced it firsthand.

Lens 02

What inspectors have recorded

Lens 03

How it sits against good practice

If you'd like to learn more about their approach to complex care needs, getting in touch directly might help you decide if this is the right fit.

DCC Recommendation

Worth a visit

Cherry Tree Care Centre, on South Road in Stockton-on-Tees, was rated Requires Improvement at its most recent inspection. This is a decline from its previous rating of Good. The home supports up to 42 people, including those living with dementia, mental health conditions, physical disabilities, and sensory impairment. A registered manager and nominated individual are named, which confirms basic governance is in place. The central difficulty with this report is that the published inspection text provides very little specific detail about what inspectors actually observed inside the home. That absence of detail makes it impossible to give you a confident picture of daily life here. Before you visit, prepare a list of direct questions: ask to see last week's actual staffing rota (not the template), find out how many staff are on overnight for 42 residents, ask what proportion of shifts are covered by agency workers, and request to see a recent care plan to check whether it reflects your parent's personal history and preferences. A visit mid-morning or around a mealtime will give you the clearest picture of how staff interact with the people living here.

The three questions to ask when you visit

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In Their Own Words

How Cherry Tree Care Centre describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.

What Cherry Tree Care Centre says about itself

Where staff truly care when families need it most

Dedicated residential home Support in Stockton-on-tees

When you're looking for the right place for someone with complex needs, finding staff who genuinely care makes all the difference. Cherry Tree Care Centre in Stockton-on-Tees supports residents with various conditions, from dementia to physical disabilities. The team here has built a reputation for compassionate care, particularly during life's most difficult moments.

Care & specialisms

Who they care for

    The centre cares for both younger and older adults, supporting those with dementia, mental health conditions, physical disabilities and sensory impairments.

    How they describe their dementia care

    The team has experience supporting residents living with dementia, working to maintain dignity and quality of life as needs change.

    “If you'd like to learn more about their approach to complex care needs, getting in touch directly might help you decide if this is the right fit.”

    DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

    Free download – Dementia Stage 4

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    Related:

    What Real Families Say About Dementia Care Homes: The Eight Things That Matter Most

    A Which? Report for Care Homes: Real Family Reviews, Not Just Official Inspections

    Step-by-Step Guide to Finding a Care Home for Your Mum in the UK

    What Does 'Dementia Specialist' Actually Mean? How to Tell If a Care Home Really Is One

    Best UK Website for Comparing Dementia Care Homes (Beyond CQC Ratings)

    Dementia care gifts that help

    The Thoughtful Gift That Makes a Difficult Day Easier

    The things that make the greatest difference to someone living with dementia are rarely the most obvious ones. They are the things that ease the day — that give a carer a moment to breathe, or give the person they care for a moment of calm or quiet joy. Every item here was chosen because it works, and because it reduces stress for everyone in the room.

    Comforting Memories

    Britain 1940 to 1970: Memory Lane

    Card Game

    The Card Game That Turns Familiar Phrases Into Open Doors

    Memory Box

    The Box That Holds a Life

    Digital Photoframe

    The Frame That Brings the Family Into the Room

    Digital Calendar

    The Clock That Knows What Day It Is

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