Clifford House
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds21
- SpecialismsCaring for adults over 65 yrs, Dementia
- Last inspected2019-06-15
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
The eight family priority themes
- Staff warmth55
- Compassion & dignity60
- Cleanliness55
- Activities & engagement50
- Food quality50
- Healthcare50
- Management & leadership65
- Resident happiness55
What inspectors found
Inspected 2019-06-15
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the January 2021 inspection. This domain covers training, care planning, healthcare access, and food. The published summary does not include specific observations about any of these areas. Dementia is listed as a specialism, which means inspectors would have considered whether staff training and care planning were appropriate for residents living with dementia. No concerns were flagged in this domain.Is this home caring?
The Caring domain was rated Good at the January 2021 inspection. This domain covers how staff treat residents, whether dignity and privacy are respected, and whether people are supported to be as independent as possible. The published summary does not include direct quotes from residents or relatives, nor does it describe specific interactions observed by inspectors. No concerns were raised in this domain.Is the home responsive?
The Responsive domain was rated Good at the January 2021 inspection. This domain covers whether the home responds to individual needs and preferences, provides meaningful activities, and plans appropriately for end of life. The published summary does not describe the activities programme, individual engagement, or end-of-life planning. No concerns were raised in this domain.Is the home well-led?
The Well-led domain was rated Good at the January 2021 inspection. The home is run by Mr Roopesh Ramful and Miss Carol Ann Hardy as registered providers, with Mr Roopesh Kumar Ramful named as the registered manager. A named, consistent manager is a positive sign for a small home. The published summary does not describe the management culture, staff feedback mechanisms, or governance processes in any specific detail. No concerns were raised in this domain.
Source: CQC inspection report →
What the evidence base says
The home provides residential care for people over 65, with particular experience supporting those living with dementia. For residents with dementia, the team pays attention to maintaining routines and personal care standards. Regular hairdressing visits help residents feel like themselves. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Clifford House scores in the mid-range because the published inspection text provides very limited specific detail across most themes. The home has improved from Requires Improvement to Good overall, which is encouraging, but the continued Requires Improvement rating in Safe means families should ask direct questions before deciding.
Homes in South East typically score 68–82.Worth a visit
Clifford House Residential Care Home in Andover was rated Good overall at its inspection in January 2021, having previously been rated Requires Improvement. That improvement across four of the five inspection domains, Effective, Caring, Responsive, and Well-led, is a meaningful step in the right direction for a small 21-bed home specialising in dementia care and care for older adults. However, the Safe domain was still rated Requires Improvement at that inspection, and the published report provides very little specific detail about what inspectors actually observed or heard. The last full inspection was in January 2021, which means the findings are now several years old. Before visiting, prepare specific questions about what the safety concerns were, whether they have been resolved, and what staffing looks like today, particularly on nights. Walk through the home with your own eyes and trust what you see.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Clifford House measures up against the other homes you’re considering. Free account.
In Their Own Words
How Clifford House describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Thoughtful touches that help families through respite stays
Clifford House Residential Care Home – Your Trusted residential home
When you're caring for someone with dementia, those few days of respite can feel complicated — relief mixed with worry. Clifford House Residential Care Home in Andover seems to understand this balance. The team here focuses on the details that matter when your loved one stays for a break.
Who they care for
The home provides residential care for people over 65, with particular experience supporting those living with dementia.
For residents with dementia, the team pays attention to maintaining routines and personal care standards. Regular hairdressing visits help residents feel like themselves.
“Sometimes it's the smallest gestures — a smile at drop-off, looking well-groomed at collection — that tell you what you need to know.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Clifford House scores in the mid-range because the published inspection text provides very limited specific detail across most themes. The home has improved from Requires Improvement to Good overall, which is encouraging, but the continued Requires Improvement rating in Safe means families should ask direct questions before deciding.
Homes in South East typically score 68–82.Worth a visit
Clifford House Residential Care Home in Andover was rated Good overall at its inspection in January 2021, having previously been rated Requires Improvement. That improvement across four of the five inspection domains, Effective, Caring, Responsive, and Well-led, is a meaningful step in the right direction for a small 21-bed home specialising in dementia care and care for older adults. However, the Safe domain was still rated Requires Improvement at that inspection, and the published report provides very little specific detail about what inspectors actually observed or heard. The last full inspection was in January 2021, which means the findings are now several years old. Before visiting, prepare specific questions about what the safety concerns were, whether they have been resolved, and what staffing looks like today, particularly on nights. Walk through the home with your own eyes and trust what you see.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Clifford House measures up against the other homes you’re considering. Free account.
In Their Own Words
How Clifford House describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Thoughtful touches that help families through respite stays
Clifford House Residential Care Home – Your Trusted residential home
When you're caring for someone with dementia, those few days of respite can feel complicated — relief mixed with worry. Clifford House Residential Care Home in Andover seems to understand this balance. The team here focuses on the details that matter when your loved one stays for a break.
Who they care for
The home provides residential care for people over 65, with particular experience supporting those living with dementia.
For residents with dementia, the team pays attention to maintaining routines and personal care standards. Regular hairdressing visits help residents feel like themselves.
Management & ethos
What stands out is how the staff stay connected with families. They'll send you photos and little video clips during your loved one's stay — not because you've asked, but because they know you're thinking about them. It's these unprompted updates that help ease the worry.
“Sometimes it's the smallest gestures — a smile at drop-off, looking well-groomed at collection — that tell you what you need to know.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
