Eltandia Hall Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds83
- SpecialismsCaring for adults over 65 yrs, Dementia
- Last inspected2023-08-09
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STAGE 4 — RESEARCHING CARE HOMES
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Most of us will view care homes the way we view houses, impression, atmosphere, the feeling in the corridor. We go home, try to remember what we saw, and make a permanent decision from a blurred memory.
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The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement65
- Food quality65
- Healthcare70
- Management & leadership75
- Resident happiness70
What inspectors found
Inspected 2023-08-09
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the March 2025 inspection. This domain covers care planning, staff training, healthcare access, nutrition, and hydration. The home specialises in dementia care, which means inspectors would have considered whether dementia-specific training and care approaches are in place. The published text does not include specific detail on training content, care plan quality, GP access arrangements, or how the home monitors and responds to changes in residents' health. The Good rating indicates inspectors were satisfied overall.Is this home caring?
The Caring domain was rated Good at the March 2025 inspection. This domain covers staff warmth, dignity, respect, and how well staff know the individual people in their care. A Good rating indicates inspectors were satisfied that residents were treated with kindness and respect. The published text does not include specific inspector observations of staff interactions, preferred name use, or how staff respond to residents in distress. No resident or family quotes are available in the published summary.Is the home responsive?
The Responsive domain was rated Good at the March 2025 inspection. This domain covers activities, individual engagement, how the home responds to complaints, and end-of-life care. The home specialises in dementia care for over-65s. The published text does not describe the activities programme, how the home tailors engagement to individuals with advanced dementia, or how complaints are handled. A Good Responsive rating indicates inspectors were satisfied that the home is meeting individual needs and responding to feedback.Is the home well-led?
The Well-led domain was rated Good at the March 2025 inspection. The home is operated by MMCG (2) Limited, with Ms Freda Oppong Agyeman as registered manager and Mr Jandryle Umacob Trondillo as nominated individual. The previous overall rating was Requires Improvement, and the improvement to Good across all domains reflects a positive change in governance and leadership. The published text does not describe management visibility, staff culture, or how the home handles feedback and incidents in detail.
Source: CQC inspection report →
What the evidence base says
The home specialises in dementia care for adults over 65, with staff trained to provide increasing levels of support as cognitive abilities change. Care plans are regularly reviewed to ensure each resident receives appropriate assistance. The dementia care approach at Eltandia Hall involves close monitoring of individual needs, with care intensity adjusted as conditions progress. Staff work to maintain residents' connections with family through technology and regular communication. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Eltandia Hall Care Centre scored 72 out of 100, reflecting a confirmed Good rating across all five domains at the most recent inspection in March 2025, with positive improvement from a previous Requires Improvement rating. Scores are held back from the higher band because the published report text contains very limited specific observations, quotes, or direct evidence to support individual themes.
Homes in London typically score 68–82.Worth a visit
Eltandia Hall Care Centre, on Middle Way in SW16, was rated Good across all five inspection domains at its most recent assessment in March 2025, with the report published in May 2025. This is a meaningful improvement: the home previously held a Requires Improvement rating, and achieving Good across every domain shows the leadership team identified problems and addressed them. The home specialises in dementia care and nursing for adults over 65, with 83 beds. A named registered manager is in post. The main limitation of this report is that the available published text is brief and does not include specific inspector observations, resident or family quotes, or detailed evidence behind each domain rating. This means you cannot rely on this report alone to judge what daily life is actually like for your parent. Visit in person, ask to see last week's actual staffing rota (not a template), ask how many permanent staff work on the dementia unit after 8pm, and ask the manager how families are kept informed when something changes in their parent's care.
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In Their Own Words
How Eltandia Hall Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Specialist dementia support with experienced care teams in London
Dedicated nursing home Support in London
Finding the right dementia care involves looking beyond first impressions to understand how a care home truly operates day-to-day. Eltandia Hall Care Centre in London provides specialist support for those living with dementia, with care teams who understand the importance of maintaining family connections through video calls and regular updates. The home focuses on adapting care as residents' needs change over time.
Who they care for
The home specialises in dementia care for adults over 65, with staff trained to provide increasing levels of support as cognitive abilities change. Care plans are regularly reviewed to ensure each resident receives appropriate assistance.
The dementia care approach at Eltandia Hall involves close monitoring of individual needs, with care intensity adjusted as conditions progress. Staff work to maintain residents' connections with family through technology and regular communication.
“When considering Eltandia Hall, it's worth taking time to visit and ask detailed questions about their care practices and management approach.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Eltandia Hall Care Centre scored 72 out of 100, reflecting a confirmed Good rating across all five domains at the most recent inspection in March 2025, with positive improvement from a previous Requires Improvement rating. Scores are held back from the higher band because the published report text contains very limited specific observations, quotes, or direct evidence to support individual themes.
Homes in London typically score 68–82.Worth a visit
Eltandia Hall Care Centre, on Middle Way in SW16, was rated Good across all five inspection domains at its most recent assessment in March 2025, with the report published in May 2025. This is a meaningful improvement: the home previously held a Requires Improvement rating, and achieving Good across every domain shows the leadership team identified problems and addressed them. The home specialises in dementia care and nursing for adults over 65, with 83 beds. A named registered manager is in post. The main limitation of this report is that the available published text is brief and does not include specific inspector observations, resident or family quotes, or detailed evidence behind each domain rating. This means you cannot rely on this report alone to judge what daily life is actually like for your parent. Visit in person, ask to see last week's actual staffing rota (not a template), ask how many permanent staff work on the dementia unit after 8pm, and ask the manager how families are kept informed when something changes in their parent's care.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Eltandia Hall Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Eltandia Hall Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Specialist dementia support with experienced care teams in London
Dedicated nursing home Support in London
Finding the right dementia care involves looking beyond first impressions to understand how a care home truly operates day-to-day. Eltandia Hall Care Centre in London provides specialist support for those living with dementia, with care teams who understand the importance of maintaining family connections through video calls and regular updates. The home focuses on adapting care as residents' needs change over time.
Who they care for
The home specialises in dementia care for adults over 65, with staff trained to provide increasing levels of support as cognitive abilities change. Care plans are regularly reviewed to ensure each resident receives appropriate assistance.
The dementia care approach at Eltandia Hall involves close monitoring of individual needs, with care intensity adjusted as conditions progress. Staff work to maintain residents' connections with family through technology and regular communication.
“When considering Eltandia Hall, it's worth taking time to visit and ask detailed questions about their care practices and management approach.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
