Dementia Care Home

Hampton Care Home

Upper Sunbury Road, Hampton, Middlesex, TW12 2DW

Nursing homes

At a Glance

The information you need to decide whether this home warrants a closer look.

DCC Family Score
74/ 100
Weighted from family reviews
Dementia SpecialismConfirmed

Nursing homes

Families Rate The Staff72 / 100

Staff warmth score

“Well Looked After”68%

of reviewers answered yes

Good to know

  • Registered beds76
  • SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities, Sensory impairment
  • Last inspected2022-02-10

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The Evidence

What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.

Section 01

What families say

People notice the warmth straight away when they visit. Residents speak about feeling genuinely happy here, while families describe an atmosphere that feels welcoming and comfortable. There's a sense that staff really see each person as an individual.

The eight family priority themes

  • Staff warmth72
  • Compassion & dignity72
  • Cleanliness70
  • Activities & engagement65
  • Food quality65
  • Healthcare70
  • Management & leadership75
  • Resident happiness68
Section 02

What inspectors found

Inspected 2022-02-10

  • Is this home safe?

    Not yet rated
    The October 2025 inspection rated Safe as Good, representing an improvement from the previous assessment. The published summary does not include specific observations about medicines management, falls prevention, infection control, or staffing ratios. A named registered manager is in post, which supports accountability for safety governance. No concerns or enforcement actions are recorded against the home. The detail behind the Good rating is not available in the published text.
    Verified by inspector
  • Is the care effective?

    Not yet rated
    The Effective domain was rated Good at the October 2025 inspection. This domain covers areas including staff training, care planning, access to healthcare professionals, and nutrition. The published summary does not include specific observations about dementia training content, GP access arrangements, or how care plans are constructed and reviewed. No concerns are recorded. The evidence behind the rating is not available in the published text.
    Verified by inspector
  • Is this home caring?

    Not yet rated
    The Caring domain was rated Good at the October 2025 inspection. This domain covers the warmth of staff interactions, dignity and privacy in personal care, and whether people are treated as individuals. The published summary contains no direct observations of staff interactions, no resident or family quotes, and no specific examples of how dignity is maintained. No concerns are recorded. The Good rating indicates inspectors were satisfied, but the detail behind it is not available.
    Verified by inspectorResident testimony recorded
  • Is the home responsive?

    Not yet rated
    The Responsive domain was rated Good at the October 2025 inspection. This domain covers the activities programme, how individual preferences are met, complaints handling, and end-of-life planning. The home supports people with dementia, physical disabilities, and sensory impairment, which requires a genuinely varied and tailored approach to engagement. The published summary includes no detail about the activities programme, individual engagement, or how the home supports people who cannot join group sessions. No concerns are recorded.
    Verified by inspector
  • Is the home well-led?

    Not yet rated
    The Well-led domain was rated Good at the October 2025 inspection, an improvement from the previous Requires Improvement rating. A named registered manager, Mrs Justyna Irena Kirihettige Don, is confirmed as being in post, with Mr Christopher David Ridgard as the nominated individual. The published summary does not describe the governance structures, culture, or specific leadership practices that underpinned the rating. The improvement in this domain is significant and suggests that the concerns identified at the previous inspection were addressed to the inspectors' satisfaction.
    Verified by inspector
  • Source: CQC inspection report →

    Section 03

    What the evidence base says

    Hampton Care Home supports people with dementia, physical disabilities, and sensory impairments. They care for adults both under and over 65, bringing experience across different age groups and care needs. For residents living with dementia, the home's emphasis on treating everyone with dignity and respect becomes especially important. Staff work to maintain each person's sense of self and connection. All areas worth probing directly during a visit.

The DCC Verdict

Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.

74/ 100

DCC Family Score

Hampton Care Home scores 74 out of 100. The home has improved from a previous Requires Improvement rating to Good across all five inspection domains, which is a meaningful step forward, but the published report contains limited specific detail on day-to-day life, so several scores reflect the positive direction of travel rather than strong confirming evidence.

Homes in London typically score 68–82.

The three-lens summary

Lens 01

What families tell us

People notice the warmth straight away when they visit. Residents speak about feeling genuinely happy here, while families describe an atmosphere that feels welcoming and comfortable. There's a sense that staff really see each person as an individual.

Lens 02

What inspectors have recorded

Staff here get consistent praise for being approachable and helpful. Families particularly value how the team handles difficult transitions — when someone's recovering from a stroke or moving from hospital care, the staff show real empathy and understanding.

Lens 03

How it sits against good practice

If you're looking for somewhere that values kindness as much as clinical care, Hampton might be worth exploring.

DCC Recommendation

Worth a visit

Hampton Care Home in Hampton, TW12, was assessed in October 2025 and rated Good across all five inspection domains: Safe, Effective, Caring, Responsive, and Well-led. This is a significant improvement from a previous Requires Improvement rating, and it covers a 76-bed nursing home supporting people with dementia, physical disabilities, and sensory impairment, as well as adults both over and under 65. A named registered manager is confirmed as being in post, which is a basic but important marker of accountability. The main uncertainty is that the published inspection summary contains very little specific detail about daily life at the home. Ratings alone cannot tell you whether your parent will be recognised as an individual, whether mealtimes are relaxed, or whether there is enough staff on a Tuesday night. Before you decide, visit at an unannounced time, ask to see last week's actual staffing rota, watch how staff speak to the people living there in corridors and at mealtimes, and ask the manager directly what changed since the previous Requires Improvement rating and how they know those changes have held.

The three questions to ask when you visit

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In Their Own Words

How Hampton Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.

What Hampton Care Home says about itself

Where kindness meets respect in every interaction

Dedicated nursing home Support in Hampton

When families describe Hampton Care Home in Hampton, they talk about the kindness that runs through everything. This London care home has built its reputation on treating every resident with genuine respect and warmth. Staff here understand that small moments of connection matter just as much as the bigger picture of care.

Care & specialisms

Who they care for

    Hampton Care Home supports people with dementia, physical disabilities, and sensory impairments. They care for adults both under and over 65, bringing experience across different age groups and care needs.

    How they describe their dementia care

    For residents living with dementia, the home's emphasis on treating everyone with dignity and respect becomes especially important. Staff work to maintain each person's sense of self and connection.

    “If you're looking for somewhere that values kindness as much as clinical care, Hampton might be worth exploring.”

    DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

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    Related:

    What Real Families Say About Dementia Care Homes: The Eight Things That Matter Most

    A Which? Report for Care Homes: Real Family Reviews, Not Just Official Inspections

    Step-by-Step Guide to Finding a Care Home for Your Mum in the UK

    What Does 'Dementia Specialist' Actually Mean? How to Tell If a Care Home Really Is One

    Best UK Website for Comparing Dementia Care Homes (Beyond CQC Ratings)

    Dementia care gifts that help

    The Thoughtful Gift That Makes a Difficult Day Easier

    The things that make the greatest difference to someone living with dementia are rarely the most obvious ones. They are the things that ease the day — that give a carer a moment to breathe, or give the person they care for a moment of calm or quiet joy. Every item here was chosen because it works, and because it reduces stress for everyone in the room.

    Comforting Memories

    Britain 1940 to 1970: Memory Lane

    Card Game

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    Memory Box

    The Box That Holds a Life

    Digital Photoframe

    The Frame That Brings the Family Into the Room

    Digital Calendar

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