Lakeside Nursing Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds35
- SpecialismsCaring for adults over 65 yrs, Dementia, Mental health conditions, Physical disabilities
- Last inspected2023-06-10
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
People describe finding their relatives well looked after by staff who show genuine kindness in their daily interactions. The team seems to understand that small gestures of compassion make a real difference to residents' days.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement60
- Food quality60
- Healthcare70
- Management & leadership72
- Resident happiness68
What inspectors found
Inspected 2023-06-10
Is this home safe?
Is the care effective?
The inspection rated this domain Good at its January 2023 visit. The home holds registration to provide nursing care, treatment of disease, disorder or injury, and diagnostic and screening procedures, which indicates a clinical infrastructure is in place. The published report does not include specific evidence about care plan quality, GP access, dementia training content, or nutritional monitoring. No concerns about clinical effectiveness were flagged.Is this home caring?
The inspection rated this domain Good at its January 2023 visit. This domain covers staff warmth, dignity, respect, and support for independence. The published report does not include specific inspector observations of staff interactions, resident testimony about how staff made them feel, or examples of how dignity was protected in practice. No concerns about caring were flagged.Is the home responsive?
The inspection rated this domain Good at its January 2023 visit. This domain covers activities, engagement with individual preferences, and end-of-life care. The published report does not include specific examples of the activity programme, evidence of tailored one-to-one engagement, or confirmation that end-of-life planning was in place for all residents. No concerns about responsiveness were flagged.Is the home well-led?
The inspection rated this domain Good at its January 2023 visit. The home has a named registered manager in post, Deborah Ann Backshall, alongside the provider Jason Chellun. The published report does not include specific observations about management visibility, staff culture, governance systems, or how the home learns from incidents. No concerns about leadership were flagged.
Source: CQC inspection report →
What the evidence base says
The home provides specialist care for people living with dementia, as well as those with mental health conditions and physical disabilities. They support residents aged over 65, offering both long-term and respite care options. For residents with dementia, the team focuses on maintaining dignity and quality of life through compassionate daily care. Families have noted that staff understand the importance of treating each person as an individual, regardless of their cognitive challenges. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Lakeside Nursing Home received a Good rating across all five inspection domains at its January 2023 inspection, which reflects a broadly safe and well-run home. However, the published report contains very limited specific detail, so scores reflect confirmed ratings rather than rich observational evidence.
Homes in London typically score 68–82.The three-lens summary
What families tell us
People describe finding their relatives well looked after by staff who show genuine kindness in their daily interactions. The team seems to understand that small gestures of compassion make a real difference to residents' days.
What inspectors have recorded
The home offers flexible visiting arrangements that work around families' schedules, which relatives appreciate. Some families have found communication could be more consistent, particularly around responding to emails and phone calls, though staff do engage openly when concerns are raised directly.
How it sits against good practice
If you're looking for somewhere that combines professional nursing care with genuine kindness, Lakeside might be worth exploring for your family.
Worth a visit
Lakeside Nursing Home at 25 Auckland Road, Crystal Palace, was rated Good across all five inspection domains at its January 2023 inspection, with the report published in June 2023. The home is registered for 35 beds and is authorised to care for people with dementia, mental health conditions, physical disabilities, and older adults generally. A registered manager is confirmed in post, and the rating has remained stable. The main uncertainty here is that the published inspection summary contains very little specific observational detail. You cannot tell from the published findings alone how warm the staff are, what the food is like, how activities are tailored to individuals, or what happens on the night shift. A Good rating is a meaningful baseline, but it is not a complete picture. Before making a decision, visit at a mealtime or during an activity session, ask to see last week's actual staffing rota, and find out how many of those shifts were covered by permanent rather than agency staff.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Lakeside Nursing Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Lakeside Nursing Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Kind staff who genuinely care about each resident's wellbeing
Lakeside Nursing Home – Your Trusted nursing home
Families visiting Lakeside Nursing Home in London often notice how the care team treats their relatives with real warmth and compassion. The home supports people with dementia, mental health conditions, and physical disabilities, welcoming residents over 65. While the building itself is a converted house with practical parking, it's the caring approach of staff that tends to make the strongest impression on visitors.
Who they care for
The home provides specialist care for people living with dementia, as well as those with mental health conditions and physical disabilities. They support residents aged over 65, offering both long-term and respite care options.
For residents with dementia, the team focuses on maintaining dignity and quality of life through compassionate daily care. Families have noted that staff understand the importance of treating each person as an individual, regardless of their cognitive challenges.
“If you're looking for somewhere that combines professional nursing care with genuine kindness, Lakeside might be worth exploring for your family.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Lakeside Nursing Home received a Good rating across all five inspection domains at its January 2023 inspection, which reflects a broadly safe and well-run home. However, the published report contains very limited specific detail, so scores reflect confirmed ratings rather than rich observational evidence.
Homes in London typically score 68–82.The three-lens summary
What families tell us
People describe finding their relatives well looked after by staff who show genuine kindness in their daily interactions. The team seems to understand that small gestures of compassion make a real difference to residents' days.
What inspectors have recorded
The home offers flexible visiting arrangements that work around families' schedules, which relatives appreciate. Some families have found communication could be more consistent, particularly around responding to emails and phone calls, though staff do engage openly when concerns are raised directly.
How it sits against good practice
If you're looking for somewhere that combines professional nursing care with genuine kindness, Lakeside might be worth exploring for your family.
Worth a visit
Lakeside Nursing Home at 25 Auckland Road, Crystal Palace, was rated Good across all five inspection domains at its January 2023 inspection, with the report published in June 2023. The home is registered for 35 beds and is authorised to care for people with dementia, mental health conditions, physical disabilities, and older adults generally. A registered manager is confirmed in post, and the rating has remained stable. The main uncertainty here is that the published inspection summary contains very little specific observational detail. You cannot tell from the published findings alone how warm the staff are, what the food is like, how activities are tailored to individuals, or what happens on the night shift. A Good rating is a meaningful baseline, but it is not a complete picture. Before making a decision, visit at a mealtime or during an activity session, ask to see last week's actual staffing rota, and find out how many of those shifts were covered by permanent rather than agency staff.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Lakeside Nursing Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Lakeside Nursing Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Kind staff who genuinely care about each resident's wellbeing
Lakeside Nursing Home – Your Trusted nursing home
Families visiting Lakeside Nursing Home in London often notice how the care team treats their relatives with real warmth and compassion. The home supports people with dementia, mental health conditions, and physical disabilities, welcoming residents over 65. While the building itself is a converted house with practical parking, it's the caring approach of staff that tends to make the strongest impression on visitors.
Who they care for
The home provides specialist care for people living with dementia, as well as those with mental health conditions and physical disabilities. They support residents aged over 65, offering both long-term and respite care options.
For residents with dementia, the team focuses on maintaining dignity and quality of life through compassionate daily care. Families have noted that staff understand the importance of treating each person as an individual, regardless of their cognitive challenges.
Management & ethos
The home offers flexible visiting arrangements that work around families' schedules, which relatives appreciate. Some families have found communication could be more consistent, particularly around responding to emails and phone calls, though staff do engage openly when concerns are raised directly.
“If you're looking for somewhere that combines professional nursing care with genuine kindness, Lakeside might be worth exploring for your family.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
