Northbourne care home, Gateshead
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds34
- SpecialismsCaring for adults over 65 yrs, Dementia
- Last inspected2019-01-01
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness68
- Activities & engagement82
- Food quality60
- Healthcare65
- Management & leadership85
- Resident happiness72
What inspectors found
Inspected 2019-01-01
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the January 2022 inspection. This covers staff training, the quality and currency of care plans, access to healthcare professionals such as GPs and community nurses, and whether food and nutrition meet individual needs. The home specialises in dementia care, which means inspectors would expect to see dementia-specific training and care plans that reflect how each person's condition affects their daily life. The published summary does not provide specific detail on any of these areas.Is this home caring?
The Caring domain was rated Good at the January 2022 inspection. This domain covers whether staff treat residents with warmth, respect their dignity, support their independence, and respond to them as individuals. A Good rating means inspectors were satisfied on these points. The published summary does not include direct observations of staff interactions, quotes from residents or relatives, or descriptions of how staff handled specific situations such as distress or personal care.Is the home responsive?
The Responsive domain was rated Outstanding at the January 2022 inspection. This is the highest possible rating and applies when inspectors find that a home goes significantly beyond standard expectations in tailoring its care and activities to the individual. For a dementia-specialist home, Outstanding Responsive typically means care plans reflect detailed life histories, activities are adapted to what each person can and wants to do, and the home can demonstrate it responds flexibly to changing needs including at the end of life. The published summary does not describe specific examples of how this was achieved at Northbourne.Is the home well-led?
The Well-led domain was rated Outstanding at the January 2022 inspection, having previously been rated Good. The home is run by Anchor Hanover Group and the nominated individual is Mr Daniel Ryan. An Outstanding Well-led rating requires inspectors to find that leadership is visible and stable, that staff feel supported and able to raise concerns, that governance systems actively drive improvement rather than simply monitor compliance, and that the culture of the home reflects its values in daily practice. The published summary does not describe specific examples of how this was demonstrated.
Source: CQC inspection report →
What the evidence base says
The team at Northbourne has experience caring for residents with dementia and those with learning disabilities. They provide support for older adults who need help with everyday tasks. For residents living with dementia, the home offers specialist care tailored to individual needs. Staff understand how dementia affects daily life and work to maintain residents' independence where possible. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Northbourne earned an Outstanding overall rating, driven by exceptional scores in how the home is led and how it responds to individual needs. However, the published inspection summary is brief, so many theme scores reflect the rating grade rather than specific observed detail.
Homes in North East typically score 68–82.Worth a visit
Northbourne, on Durham Road in Gateshead, was rated Outstanding at its most recent inspection in January 2022, having improved from a Good rating. The home, which cares for up to 34 adults over 65, including people living with dementia, received Outstanding ratings in both Responsive and Well-led, with Good ratings across Safe, Effective, and Caring. An Outstanding overall rating places this home in the top tier of care homes nationally, and the combination of outstanding leadership with outstanding responsiveness to individual needs is a genuinely encouraging picture. The main limitation here is that the published inspection summary is brief, and very little specific observed detail, such as direct quotes from residents or relatives, descriptions of staff interactions, or figures on staffing ratios, is included in what is publicly available. The Outstanding rating is meaningful, but on a visit you should look past the certificate on the wall. Ask to see last week's actual staffing rota, not just the template. Ask how many permanent staff work nights, and whether your parent would have a named key worker who knows their history, their preferred name, and how they like to spend their morning.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Northbourne care home, Gateshead measures up against the other homes you’re considering. Free account.
In Their Own Words
How Northbourne care home, Gateshead describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Care home in Gateshead supporting residents with dementia and learning disabilities
Compassionate Care in Gateshead at Northbourne
Northbourne in Gateshead provides residential care for older adults, including those living with dementia and learning disabilities. The home cares for adults over 65 who need support with daily living.
Who they care for
The team at Northbourne has experience caring for residents with dementia and those with learning disabilities. They provide support for older adults who need help with everyday tasks.
For residents living with dementia, the home offers specialist care tailored to individual needs. Staff understand how dementia affects daily life and work to maintain residents' independence where possible.
“To learn more about the care available at Northbourne, arranging a visit can help you see if it feels right for your family.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Northbourne earned an Outstanding overall rating, driven by exceptional scores in how the home is led and how it responds to individual needs. However, the published inspection summary is brief, so many theme scores reflect the rating grade rather than specific observed detail.
Homes in North East typically score 68–82.Worth a visit
Northbourne, on Durham Road in Gateshead, was rated Outstanding at its most recent inspection in January 2022, having improved from a Good rating. The home, which cares for up to 34 adults over 65, including people living with dementia, received Outstanding ratings in both Responsive and Well-led, with Good ratings across Safe, Effective, and Caring. An Outstanding overall rating places this home in the top tier of care homes nationally, and the combination of outstanding leadership with outstanding responsiveness to individual needs is a genuinely encouraging picture. The main limitation here is that the published inspection summary is brief, and very little specific observed detail, such as direct quotes from residents or relatives, descriptions of staff interactions, or figures on staffing ratios, is included in what is publicly available. The Outstanding rating is meaningful, but on a visit you should look past the certificate on the wall. Ask to see last week's actual staffing rota, not just the template. Ask how many permanent staff work nights, and whether your parent would have a named key worker who knows their history, their preferred name, and how they like to spend their morning.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Northbourne care home, Gateshead measures up against the other homes you’re considering. Free account.
In Their Own Words
How Northbourne care home, Gateshead describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Care home in Gateshead supporting residents with dementia and learning disabilities
Compassionate Care in Gateshead at Northbourne
Northbourne in Gateshead provides residential care for older adults, including those living with dementia and learning disabilities. The home cares for adults over 65 who need support with daily living.
Who they care for
The team at Northbourne has experience caring for residents with dementia and those with learning disabilities. They provide support for older adults who need help with everyday tasks.
For residents living with dementia, the home offers specialist care tailored to individual needs. Staff understand how dementia affects daily life and work to maintain residents' independence where possible.
“To learn more about the care available at Northbourne, arranging a visit can help you see if it feels right for your family.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
