Pelsall Hall Care Home – Pelsall

What families say

Families often mention how welcoming the home feels from the moment they arrive. The staff create a warm atmosphere that helps new residents settle in, and there's a real sense of friendliness throughout the building.

The eight family priority themes

• Staff warmth55
• Compassion & dignity55
• Cleanliness55
• Activities & engagement50
• Food quality50
• Healthcare55
• Management & leadership60
• Resident happiness55

What inspectors found

Inspected 2019-08-06

• Is this home safe?

  Good
  Pelsall Hall received a Good rating for Safe at its March 2021 inspection, having previously been rated Requires Improvement. The improvement to Good indicates that inspectors were satisfied that risks were being managed and that staffing, medicines, and infection control met the required standard at the time of the visit. No specific observations, staffing numbers, or incident data are recorded in the published text. The home supports people living with dementia and physical disabilities across 41 beds, which means safe care requires well-staffed and consistent teams, particularly overnight., Pelsall Hall received a Good rating for Safe at its March 2021 inspection, having previously been rated Requires Improvement. The improvement to Good indicates that inspectors were satisfied that risks were being managed and that staffing, medicines, and infection control met the required standard at the time of the visit. No specific observations, staffing numbers, or incident data are recorded in the published text. The home supports people living with dementia and physical disabilities across 41 beds, which means safe care requires well-staffed and consistent teams, particularly overnight.
  Verified by inspector

• Is the care effective?

  Good
  The Effective domain was rated Good at the March 2021 inspection. This domain covers whether staff have the right training, whether care plans reflect each person's individual needs, and whether people's healthcare is being managed well, including access to GPs and appropriate nutrition. Dementia is listed as a specialism, which means inspectors would have looked at dementia-specific training and care planning. No specific examples of training content, care plan quality, or healthcare arrangements are recorded in the available published text., The Effective domain was rated Good at the March 2021 inspection. This domain covers whether staff have the right training, whether care plans reflect each person's individual needs, and whether people's healthcare is being managed well, including access to GPs and appropriate nutrition. Dementia is listed as a specialism, which means inspectors would have looked at dementia-specific training and care planning. No specific examples of training content, care plan quality, or healthcare arrangements are recorded in the available published text.
  Verified by inspector

• Is this home caring?

  Good
  Pelsall Hall received a Good rating for Caring at its March 2021 inspection. This domain covers whether staff treat people with warmth, dignity, and respect, whether people are addressed by their preferred names, and whether care is delivered without rushing. A Good Caring rating means inspectors were satisfied on these points. No direct observations of staff interactions, no quotes from people living at the home, and no accounts from relatives are recorded in the available published text.
  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good
  The Responsive domain was rated Good at the March 2021 inspection. This domain covers whether people have a life at the home, including varied and meaningful activities, individual engagement, and whether the home responds to changing needs including end-of-life care. Dementia is listed as a specialism, which means inspectors would have looked at how the home supports people at different stages. No specific detail about activity programmes, individual engagement, or end-of-life planning is recorded in the published text., The Responsive domain was rated Good at the March 2021 inspection. This domain covers whether people have a life at the home, including varied and meaningful activities, individual engagement, and whether the home responds to changing needs including end-of-life care. Dementia is listed as a specialism, which means inspectors would have looked at how the home supports people at different stages. No specific detail about activity programmes, individual engagement, or end-of-life planning is recorded in the published text.
  Verified by inspector

• Is the home well-led?

  Good
  Pelsall Hall was rated Good for Well-led at its March 2021 inspection, having previously been rated Requires Improvement in this domain. The home is run by Greensleeves Homes Trust, with Mrs Wendy Clifton as registered manager and Miss Julie Clarges as nominated individual. The improvement from Requires Improvement indicates that inspectors found meaningful progress in governance, accountability, and leadership culture. No specific detail about manager visibility, staff culture, or the mechanisms for learning from incidents is recorded in the available published text., Pelsall Hall was rated Good for Well-led at its March 2021 inspection, having previously been rated Requires Improvement in this domain. The home is run by Greensleeves Homes Trust, with Mrs Wendy Clifton as registered manager and Miss Julie Clarges as nominated individual. The improvement from Requires Improvement indicates that inspectors found meaningful progress in governance, accountability, and leadership culture. No specific detail about manager visibility, staff culture, or the mechanisms for learning from incidents is recorded in the available published text.
  Verified by inspector

Source: CQC inspection report →

Section 03

What the evidence base says

The home cares for adults over 65, including those living with dementia and physical disabilities. They've developed activities that work for different abilities, helping residents stay as active and engaged as possible. The team understands that dementia affects everyone differently. They design activities to support both physical movement and cognitive engagement, adapting their approach to each resident's needs and interests. All areas worth probing directly during a visit.