Dementia Care Home

North West Recovery Hub

Silver Lane, Leeds, Yorkshire, LS19 7JN

Nursing homes, Residential homes

At a Glance

The information you need to decide whether this home warrants a closer look.

DCC Family Score
72/ 100
Weighted from family reviews
Dementia SpecialismConfirmed

Nursing homes, Residential homes

Families Rate The Staff68 / 100

Staff warmth score

“Well Looked After”65%

of reviewers answered yes

Good to know

  • Registered beds40
  • SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities
  • Last inspected2020-04-10

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The Evidence

What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.

Section 01

What families say

Families visiting here describe finding their loved ones settled and content. The atmosphere feels calm, with residents appearing comfortable in their surroundings.

The eight family priority themes

  • Staff warmth68
  • Compassion & dignity70
  • Cleanliness60
  • Activities & engagement60
  • Food quality55
  • Healthcare80
  • Management & leadership70
  • Resident happiness65
Section 02

What inspectors found

Inspected 2020-04-10

  • Is this home safe?

    Good
    The Safe domain was rated Good at the October 2020 inspection. This means inspectors were satisfied that risks were being managed, medicines were handled appropriately, and staffing was sufficient to keep people safe. Infection control and safeguarding processes were judged to meet required standards. No specific concerns or improvement notices were recorded for this domain.
    Verified by inspector
  • Is the care effective?

    Outstanding
    The Effective domain was rated Outstanding — the highest possible rating and the standout finding of this inspection. Outstanding in Effective typically requires inspectors to find not just compliant care planning but genuinely individualised, well-evidenced, and consistently applied practice. The home supports people with dementia, physical disabilities and adults both over and under 65, suggesting a clinically complex caseload. Healthcare access, training, and the use of evidence-based approaches would all have been assessed as part of this rating. This is a meaningful distinction: fewer than 5% of care homes nationally achieve Outstanding in any domain.
    Verified by inspector
  • Is this home caring?

    Good
    The Caring domain was rated Good at the October 2020 inspection. This means inspectors observed staff interactions that met required standards for dignity, respect, and compassion. No specific concerns about the treatment of people living in the home were recorded. The inspection summary does not include direct quotes from residents or families about their experience of staff kindness, which limits the detail available here.
    Verified by inspectorResident testimony recorded
  • Is the home responsive?

    Good
    The Responsive domain was rated Good at the October 2020 inspection. This covers whether your parent would have a life at the home — activities, individual engagement, and whether the service adapts to changing needs. The home's registration includes dementia as a specialism, which implies some tailoring of provision to cognitive need. The inspection summary does not describe specific activities, individual engagement plans, or end-of-life care arrangements in any detail.
    Verified by inspector
  • Is the home well-led?

    Good
    The Well-led domain was rated Good at the October 2020 inspection. The home has a named Registered Manager (Mr Daniel Summerton) and a Nominated Individual (Mrs Linda Mac Donnell), and is run by Leeds City Council. A monitoring review in July 2023 found no reason to change the rating. Good Well-led means inspectors were satisfied with governance, accountability, and culture, though no specific examples of leadership practice are available in the published summary.
    Verified by inspector
  • Source: CQC inspection report →

    Section 03

    What the evidence base says

    The home cares for adults under and over 65, including those living with dementia and physical disabilities. For residents with dementia, the team provides patient, understanding support in a secure environment. All areas worth probing directly during a visit.

The DCC Verdict

Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.

72/ 100

DCC Family Score

This home scores well above average on healthcare and effective practice — the Outstanding rating for Effective is a meaningful distinction — but the inspection report provides limited specific detail across most family-facing themes, so several scores reflect acknowledged but unverified claims rather than direct observation.

Homes in Yorkshire & Humberside typically score 68–82.

The three-lens summary

Lens 01

What families tell us

Families visiting here describe finding their loved ones settled and content. The atmosphere feels calm, with residents appearing comfortable in their surroundings.

Lens 02

What inspectors have recorded

Staff show genuine patience and kindness in their daily interactions with residents, taking time to ensure people feel safe and supported.

Lens 03

How it sits against good practice

Sometimes the hardest decisions lead to the most reassuring outcomes.

DCC Recommendation

Worth a visit

RecoveryHub@NorthwestLeeds, run by Leeds City Council on Silver Lane in LS19, was last inspected in October 2020 and rated Good overall, with an Outstanding rating for Effective — the domain covering care planning, healthcare access, clinical practice and training. An Outstanding in Effective is relatively uncommon and suggests inspectors found strong, specific evidence that staff know what they are doing and translate that knowledge into your parent's day-to-day care. The Safe, Caring, Responsive and Well-led domains were all rated Good, and a July 2023 monitoring review found no reason to revisit those ratings. The most important caveat for any family considering this home is that the inspection took place in October 2020 — over four years ago at time of writing — and the published summary contains very limited narrative detail. That means this report cannot verify most of the things families care about most: whether staff are warm on the floor, whether meals are enjoyed, whether the environment feels right for a person with dementia. On your visit, pay particular attention to how staff interact with your parent during transitions — arrival, mealtimes, returning from the toilet — and ask specifically about night staffing ratios, agency staff use, and how families are kept informed when something changes. The Outstanding Effective rating is a genuine strength worth exploring in conversation with the manager.

The three questions to ask when you visit

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In Their Own Words

How North West Recovery Hub describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.

What North West Recovery Hub says about itself

Where kindness meets careful support for complex care needs

RecoveryHub@NorthwestLeeds – Expert Care in Leeds

When someone you love needs specialist care, finding the right environment matters deeply. RecoveryHub@NorthwestLeeds in Leeds provides support for adults with dementia, physical disabilities and other complex needs. The home creates a setting where residents feel secure and families find reassurance during difficult transitions.

Care & specialisms

Who they care for

    The home cares for adults under and over 65, including those living with dementia and physical disabilities.

    How they describe their dementia care

    For residents with dementia, the team provides patient, understanding support in a secure environment.

    “Sometimes the hardest decisions lead to the most reassuring outcomes.”

    DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

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    Related:

    What Real Families Say About Dementia Care Homes: The Eight Things That Matter Most

    A Which? Report for Care Homes: Real Family Reviews, Not Just Official Inspections

    Step-by-Step Guide to Finding a Care Home for Your Mum in the UK

    What Does 'Dementia Specialist' Actually Mean? How to Tell If a Care Home Really Is One

    Best UK Website for Comparing Dementia Care Homes (Beyond CQC Ratings)

    Dementia care gifts that help

    The Thoughtful Gift That Makes a Difficult Day Easier

    The things that make the greatest difference to someone living with dementia are rarely the most obvious ones. They are the things that ease the day — that give a carer a moment to breathe, or give the person they care for a moment of calm or quiet joy. Every item here was chosen because it works, and because it reduces stress for everyone in the room.

    Comforting Memories

    Britain 1940 to 1970: Memory Lane

    Card Game

    The Card Game That Turns Familiar Phrases Into Open Doors

    Memory Box

    The Box That Holds a Life

    Digital Photoframe

    The Frame That Brings the Family Into the Room

    Digital Calendar

    The Clock That Knows What Day It Is

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