Richard House Care Home

Who they care for

The home supports people with a range of needs including dementia, mental health conditions, physical disabilities, and sensory impairments. Both younger adults under 65 and older adults are welcome here.

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Who they care for

• {"_thumbnail_id":"378550","county":"Lincolnshire","_county":"field_6984c81707f16","postcode":"NG31 9LH","_postcode":"field_6984c857ad520","headline":"Richard House Care Home – Your Trusted nursing home,residential home","_headline":"field_6984c8d0ad52b","description":"Richard House Care Home is a care home near Grantham in the East Midlands. Where hands-on leadership makes a real difference to health outcomes","_description":"field_6984c901ad530","gmb_name":"Richard House Care Home","_gmb_name":"field_6984c92ead532","gmb_address":"\ue0c8\nGorse Rd, Grantham NG31 9LH","_gmb_address":"field_6984c936ad533","gmb_phone":"01476 855705","_gmb_phone":"field_6984c97aad537","gmb_star_rating":"5.0","_gmb_star_rating":"field_6984c98cad539","copy_headline":"Where hands-on leadership makes a real difference to health outcomes","_copy_headline":"field_6984c9b4ad53c","stage":"3.0","_stage":"field_6984c9bcad53d","gmb_business":"Retirement home","_gmb_business":"field_69a771cc07ed9","copy_intro":"When families see genuine health improvements in their loved ones, it brings such relief. At Richard House Care Home in Grantham, people describe watching wounds heal and conditions improve under the watchful eye of managers who roll up their sleeves and work alongside their teams. It's this visible, active approach to care that seems to set the tone for the whole home.","_copy_intro":"field_69a7744107eda","copy_management":"What strikes people most is seeing senior staff getting stuck in with daily care rather than staying in their offices. Families describe managers who lead by example, working directly with residents while guiding their teams. Most people feel well-informed about their loved one's care, though communication practices seem to vary between staff members.","_copy_management":"field_69a7746a07edd","copy_specialisms":"The home supports people with a range of needs including dementia, mental health conditions, physical disabilities, and sensory impairments. Both younger adults under 65 and older adults are welcome here.","_copy_specialisms":"field_69a7747507ede","copy_closing":"Real improvements in health and wellbeing \u2014 that's what matters most when choosing care.","_copy_closing":"field_69a7749607ee0","address_1":"Gorse Road","_address_1":"field_6984c77407f13","town_city":"Grantham","_town_city":"field_6984c78607f15","local_authority":"Lincolnshire","_local_authority":"field_6984c86cad522","cqc_report_date":"2024-09-18T09:35:18Z","_cqc_report_date":"field_6984c87aad523","service_type":"Nursing home,Residential home","_service_type":"field_6984c89fad527","cqc_link":"https:\/\/www.cqc.org.uk\/location\/1-12120249312","_cqc_link":"field_6984c886ad524","sitelink":"https:\/\/www.richardhousecarehome.co.uk\/","_sitelink":"field_6984c8a6ad528","service_provider":"Tanglewood Project Company No. 3 Limited","_service_provider":"field_6984c8adad529","regional_location":"East Midlands","_regional_location":"field_6984c8bbad52a","gmb_image":"https:\/\/lh3.googleusercontent.com\/p\/AF1QipNoxyjUNjF-RSnu2oqXAr_opjMV-qfJ-3mV5YrO","_gmb_image":"field_6984c8f2ad52e","gmb_link":"https:\/\/www.google.com\/maps\/place\/Richard+House+Care+Home\/@52.9164322,-0.6227015,17z\/data=!3m1!4b1!4m6!3m5!1s0x487831451bbb216d:0xac150c80e6616e6f!8m2!3d52.9164322!4d-0.6227015!16s%2Fg%2F11k9ndh173","_gmb_link":"field_6984c913ad531","dementia":"1.0","_dementia":"field_6984c93dad534","cqc_rating":"Good","_cqc_rating":"field_6984c948ad535","cqc_score":"2.0","_cqc_score":"field_6984c96bad536","star_rating_count":"18.0","_star_rating_count":"field_6984c9aaad53b","copy_what_people_say":"Families talk about walking into a friendly atmosphere where staff are easy to find and happy to chat. They notice residents looking content throughout the day, with plenty going on to keep people entertained. The welcome feels genuine, with staff who seem to know everyone and take time to connect.","_copy_what_people_say":"field_69a7744a07edb","copy_dementia_":"For people living with dementia, the home provides specialist support as part of its broader care approach. Activities run seven days a week and are adapted to suit individual needs and preferences.","_copy_dementia_":"field_69a7748807edf","postcode_relationship":"14968","_postcode_relationship":"field_69bb02cad9442","latitude":"52.916828","_latitude":"field_69875b180a63e","longitude":"-0.622624","_longitude":"field_69875b210a63f","gmb_email":"","_gmb_email":"field_6984c985ad538","copy_facilities":"","_copy_facilities":"field_69a7745807edc","review_data":"[Sharon Asher] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: The care shown to my Mum as been brilliant. To see the change in Mum is so good to see. It is not only the family that has noticed the change in Mum. I attended an hospital appointment at Lincolns diabetic foot clinic. The Doctors were amazed at just how well her ulcers were healing, since being moved to a different home. The overall appearance of the skin on her legs and feet is so good now. They are being cleaned and creamed like they had been recommending to the other care home. Mum has only been there nearly a month, yet so much improvement in that time. It is so good to see the home manager along with the care manager doing the nursing and caring instead of being sat in their office leaving it to other. They really are leading their staff. Many thanks to everyone for making Mum feel so welcome and cared for. It's lovely to see Mum looking so happy every day. | [Jake Dillnutt] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: Fantastic care home. Made to feel welcome as soon as you walk through the door. The staff are ever so friendly and are on hand whenever needed. The management team have everything together and will do their utmost to cater for your every need. | [jayne peters] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: We have a family member at Richard House and we couldn\u2019t be happier with the care and support they receive. Emma and her team are kind caring and friendly and we always feel welcome when we visit. We are confident our relative is well cared for and happy. Lovely home. We would recommend it to anyone. | [Anita Asken] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: This care home has a great lively atmosphere. The residents are always being entertained. The staff are very kind and helpful and are always available to assist with anything. The time and care given to the residents is 5 star all the way. This is somewhere I would have my mum if the time ever came. | [Ashleigh Piddington] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: Lovely care home that feels more like your own home. Great friendly staff and management who bring together their expertise to make sure the residents are cared for and happy. Facilities are incredible. Highly recommend | [ellie Grace] 2\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: me and my family had quite a lot of issues with this care home, we were never informed of any falls or any incidences that we should have a right to know of. in the end, it got so bad that we requested weekly updates from the head care assistant. After my loved one passed away some of the care team were lovely and so supportive and that small minority of staff is the reason why I gave it more than one star. we knew they took pictures of my loved one multiple times throughout her stay. We asked for these particular photos to be sent to us after her passing and after months and months of asking for these photos, we never received them and were later blocked on Facebook and was unable to contact them! I think that\u2019s absolutely childish and disgusting behaviour from a care home that seem to love her so much! if there was an issue, sending these photos or they no longer had them that they should\u2019ve just said, but they never did anything and it resulted in blocking. | [Susan Jones] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: Absolutely lovely home – my friend is in here and I know that she is cared for. Staff are very friendly, as soon as you walk in you\u2019re welcomed by the management team too and offered refreshments. Would recommend! | [Karl Smith] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: An incredible care home that takes pride in delivering person centrered care. A wide range of personalised activities are delivered 7 days a week, Brilliant team members who go above and beyond for the residents here and take pride in their care. | [jock spicer] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: Love this home its full of fun | [Deborah Priestley] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: What a wonderful welcome! Staff are so kind, food looks amazing and the building feels very luxurious. | [Andrew Foster] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: What a great place for our dear departed friend to make some amazing friends and above all keep his dignity with all the amazing staff. Thank you all so very much. S&A. X | [Shannon Jones] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: Lovely home that's beautifully decorated. the care provided is second to none. | [Mark Asken] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: A very nice, welcoming place where the staff place the residents welfare above everything else. | [Elliot dzivakwe] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: Great Place Staff so nice Everything is so exquisite Wish i could just be part of the staff | [Megan Blackett] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: Doing a wonderful job looking after my Nana in her final days. Thank you!xxx | [Laura Williams] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: Excellent, professional, friendly, and welcoming Thank you Tracey | [Emma Ball] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: Very nicely decorated, great staff | [Phill Grimes] 4\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: Very friendly staff here","_review_data":"field_69ca61fad6d61","specialisms":"6","_specialisms":"field_6984c896ad526","specialisms_0_specialism_name":"Sensory impairments","_specialisms_0_specialism_name":"field_69873d768bae1","specialisms_1_specialism_name":"Caring for adults under 65 yrs","_specialisms_1_specialism_name":"field_69873d768bae1","specialisms_2_specialism_name":"Dementia","_specialisms_2_specialism_name":"field_69873d768bae1","specialisms_3_specialism_name":"Mental health conditions","_specialisms_3_specialism_name":"field_69873d768bae1","specialisms_4_specialism_name":"Caring for adults over 65 yrs","_specialisms_4_specialism_name":"field_69873d768bae1","specialisms_5_specialism_name":"Physical disabilities","_specialisms_5_specialism_name":"field_69873d768bae1","features":"1","_features":"field_6984c9c6ad53e","features_0_featurename":"Medical\/Healthcare","_features_0_featurename":"field_69873d298bae0","cqcbc_location_id":"1-12120249312","cqcbc_provider_id":"1-11811430538","cqcbc_provider_name":"Richard House Care Home","cqcbc_brand_name":"BRAND Tanglewood Care Homes","cqcbc_local_authority":"Lincolnshire","cqcbc_address_line1":"Gorse Road","cqcbc_town_city":"Grantham","cqcbc_county":"Lincolnshire","cqcbc_region":"East Midlands","cqcbc_postcode":"NG31 9LH","cqcbc_latitude":"","cqcbc_longitude":"","cqcbc_phone":"","cqcbc_website":"https:\/\/www.richardhousecarehome.co.uk\/","cqcbc_registration_status":"Registered","cqcbc_registration_date":"2022-03-24","cqcbc_dormancy":"N","cqcbc_number_of_beds":"68","cqcbc_service_type":"Nursing homes, Residential homes","cqcbc_specialisms":"Caring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Mental health conditions, Physical disabilities, Sensory impairment","cqcbc_regulated_activities":"Accommodation for persons who require nursing or personal care, Treatment of disease, disorder or injury","cqcbc_overall_rating":"Good","cqcbc_overall_report_date":"","cqcbc_overall_report_link_id":"","cqcbc_rating_safe":"Good","cqcbc_rating_effective":"Good","cqcbc_rating_caring":"Good","cqcbc_rating_responsive":"Good","cqcbc_rating_well_led":"Good","cqcbc_previous_overall_rating":"","cqcbc_rating_trend":"stable","cqcbc_inspection_count":"0","cqcbc_last_report_date":"2024-03-27","cqcbc_last_inspection_date":"2024-03-27","cqcbc_latest_report_link_id":"","cqcbc_fetched_at":"2026-05-07 02:03:33","cqcbc_family_score":"72","cqcbc_score_staff_warmth":"72","cqcbc_score_compassion_dignity":"72","cqcbc_score_resident_happiness":"70","cqcbc_score_cleanliness":"70","cqcbc_score_management_leadership":"72","cqcbc_score_activities_engagement":"65","cqcbc_score_food_quality":"60","cqcbc_score_healthcare":"68","cqcbc_score_explanation":"Richard House Care Home was rated Good across all five inspection domains in March 2024, which is a positive sign. However, the published report contains limited specific observations, direct quotes, or detailed examples, so the score reflects confirmed Good ratings without the depth of evidence that would push it higher.","cqcbc_checklist_verified":"[{\"title\":\"Overall rating of Good confirmed\",\"detail\":\"The inspection conducted on 27 March 2024 awarded a rating of Good across all five domains: Safe, Effective, Caring, Responsive, and Well-led.\",\"source\":\"Official inspection findings\"}]","cqcbc_checklist_mentioned":"[{\"title\":\"Dementia care provided\",\"detail\":\"The home is registered to provide specialist support for people living with dementia as part of its broader care offer, alongside mental health conditions, physical disabilities, and sensory impairments.\",\"source\":\"Registration record\"},{\"title\":\"Activities run seven days a week\",\"detail\":\"Activities are noted as running seven days a week and described as adapted to individual needs, though no specific examples or inspector observations are recorded in the published findings.\",\"source\":\"Service description\"},{\"title\":\"Care for both younger and older adults\",\"detail\":\"The home accepts people both under and over 65, meaning your parent may be living alongside people at different life stages with a range of conditions.\",\"source\":\"Registration record\"}]","cqcbc_checklist_not_assessed":"[{\"title\":\"Staff described as warm and welcoming\",\"detail\":\"No specific inspector observations or testimony about staff warmth are recorded in the published findings. Observe this yourself on a visit.\",\"source\":\"Ask the home directly\"},{\"title\":\"Staff respond to distress appropriately\",\"detail\":\"No specific examples of how staff handle distress or agitation are recorded in the published findings.\",\"source\":\"Ask the home directly\"},{\"title\":\"Residents not rushed\",\"detail\":\"The inspection did not record specific observations about pace of care or whether people felt hurried.\",\"source\":\"Ask the home directly\"},{\"title\":\"Good food quality with choice\",\"detail\":\"Food quality, choice, and dietary management are not covered in the published findings. Ask to see a menu and request a mealtime visit.\",\"source\":\"Ask the home directly\"},{\"title\":\"Clean, hygienic premises\",\"detail\":\"Cleanliness and infection control are not specifically described in the published findings. Look for this on your visit.\",\"source\":\"Ask the home directly\"},{\"title\":\"Varied activity programme\",\"detail\":\"Activities are mentioned as daily but no specific programme details or individual examples are provided in the published findings.\",\"source\":\"Ask the home directly\"},{\"title\":\"Visible, approachable management\",\"detail\":\"The nominated individual is named in the registration record but no inspection observations about management visibility or staff culture are published.\",\"source\":\"Ask the home directly\"},{\"title\":\"Privacy and dignity respected\",\"detail\":\"No specific inspector observations about privacy practices, such as knocking before entering rooms or use of preferred names, are recorded in the published findings.\",\"source\":\"Ask the home directly\"},{\"title\":\"Dementia-friendly environment\",\"detail\":\"No detail about the physical environment, signage, sensory design, or dementia-specific adaptations is recorded in the published findings.\",\"source\":\"Ask the home directly\"},{\"title\":\"Families welcomed\",\"detail\":\"No specific mention of visiting arrangements, family involvement in care reviews, or open-door culture is recorded in the published findings.\",\"source\":\"Ask the home directly\"},{\"title\":\"Care plans reflect individual preferences\",\"detail\":\"The inspection did not publish specific findings about the quality or personalisation of care plans.\",\"source\":\"Ask the home directly\"},{\"title\":\"End-of-life plans in place\",\"detail\":\"No information about end-of-life planning or palliative care approach is recorded in the published findings.\",\"source\":\"Ask the home directly\"},{\"title\":\"Home learns from incidents\",\"detail\":\"No information about incident logging, investigation, or learning from falls and accidents is recorded in the published findings.\",\"source\":\"Ask the home directly\"},{\"title\":\"Staffing levels adequate\",\"detail\":\"No specific staffing numbers, shift patterns, or dependency data are recorded in the published findings.\",\"source\":\"Ask the home directly\"},{\"title\":\"Staff trained in dementia care\",\"detail\":\"No specific information about dementia training content, frequency, or staff qualification levels is recorded in the published findings.\",\"source\":\"Ask the home directly\"},{\"title\":\"Communication with families\",\"detail\":\"No specific information about how the home communicates changes in health, care plan updates, or general family contact is recorded in the published findings.\",\"source\":\"Ask the home directly\"},{\"title\":\"Care plan review frequency\",\"detail\":\"The inspection did not publish information about how often care plans are reviewed or whether families are included in that process.\",\"source\":\"Ask the home directly\"},{\"title\":\"Night staffing numbers\",\"detail\":\"No night staffing ratios or named staffing arrangements for overnight shifts are recorded in the published findings.\",\"source\":\"Ask the home directly\"},{\"title\":\"Agency staff usage\",\"detail\":\"No information about reliance on agency or bank staff is recorded in the published findings. Ask the manager what proportion of shifts last month were covered by agency workers.\",\"source\":\"Ask the home directly\"},{\"title\":\"Outdoor space and gardens\",\"detail\":\"No information about access to outdoor space or gardens is recorded in the published findings. Ask whether your parent can go outside independently or with support.\",\"source\":\"Ask the home directly\"},{\"title\":\"One-to-one activities for people who cannot join groups\",\"detail\":\"No information about individual engagement for people with advanced dementia or those who cannot participate in group activities is recorded in the published findings.\",\"source\":\"Ask the home directly\"}]","cqcbc_verdict":"Richard House Care Home in Grantham was rated Good across all five inspection domains at its assessment on 27 March 2024, published in September 2024. A Good rating across every domain is a genuinely positive baseline: it means inspectors found no significant concerns in safety, care quality, staffing, leadership, or responsiveness. The home supports a broad range of needs including dementia, mental health conditions, physical disabilities, and sensory impairments, and caters for both younger and older adults.\n\nThe main limitation here is the level of published detail. The inspection report in its available form contains very limited specific observations, direct quotes from your parent's perspective, or concrete examples of day-to-day life. A Good rating tells you the home passed; it does not tell you what it feels like to live there. Before making a decision, arrange an in-person visit and focus on three things: watch how staff interact with the people who live there in corridors and communal spaces (are they unhurried and using first names?), ask the manager to show you last week's actual staffing rota so you can see permanent versus agency cover on night shifts, and ask what one-to-one activity support looks like for someone who cannot join a group session.","cqcbc_domain_safe":"{\"found\":\"Richard House Care Home was rated Good for safety at its March 2024 inspection. The published report does not include specific observations about staffing ratios, night cover, medicines management, falls recording, or infection control practices. A Good safety rating indicates inspectors did not identify significant concerns, but the absence of published detail means specific practices cannot be confirmed from the report alone.\",\"quotes\":[],\"family_meaning\":\"A Good safety rating is a meaningful threshold: it means the home was not found to have unsafe staffing, poor medicines management, or unacceptable infection control. However, our Good Practice evidence base (drawn from 61 studies) consistently highlights that night staffing is where safety problems most commonly emerge in care homes, and that heavy reliance on agency staff undermines the consistency your parent needs. Neither of these areas is addressed in the published findings. Before you visit, write down two specific questions: how many permanent staff are on the dementia unit after 8pm, and what percentage of shifts last month were covered by agency workers?\",\"evidence_base\":\"The IFF Research and Leeds Beckett University rapid evidence review found that night-time staffing levels are a leading indicator of safety risk in care homes, and that continuity of named staff is strongly associated with better outcomes for people living with dementia.\",\"watch_out\":\"Ask the manager to show you the actual staffing rota for last week, not a template or planned rota. Count how many permanent staff names appear on night shifts compared to agency or bank workers.\"}","cqcbc_domain_effective":"{\"found\":\"Richard House Care Home was rated Good for effectiveness at its March 2024 inspection. The published findings do not include specific detail about care plan quality, GP access arrangements, dementia training content, nutrition monitoring, or how care is adapted as needs change. The Good rating indicates inspectors were satisfied with the overall standard of care delivery, but no supporting evidence is available in the published report.\",\"quotes\":[],\"family_meaning\":\"Effectiveness in dementia care is about whether the home genuinely knows your parent as an individual, not just as a set of medical conditions. Our Good Practice evidence base identifies care plans as living documents that should be reviewed regularly and updated with family input, not filed and forgotten. Food quality is also a meaningful signal: homes that pay attention to what your parent eats, their texture needs, their preferences, and whether they are losing weight tend to show similar attention across other areas of care. Neither care plan quality nor food is described in the published findings, so these are things to assess directly on a visit.\",\"evidence_base\":\"The IFF Research and Leeds Beckett University review found that dementia-specific training, including communication techniques and understanding behaviour as a form of expression, significantly improves care outcomes and reduces the use of sedating medication.\",\"watch_out\":\"Ask the home how often care plans are reviewed and whether you will be invited to take part. Then ask to see a sample menu and, if possible, visit at a mealtime to observe how staff support people who need help eating.\"}","cqcbc_domain_caring":"{\"found\":\"Richard House Care Home was rated Good for caring at its March 2024 inspection. The published report does not include specific inspector observations about how staff interact with the people who live there, whether preferred names are used, how distress is handled, or whether people feel rushed. A Good caring rating indicates no significant concerns were found, but the absence of recorded testimony or observations means this cannot be confirmed in detail from the published findings alone.\",\"quotes\":[],\"family_meaning\":\"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews across 5,409 UK care homes. Compassion and dignity follow closely at 55.2%. These are not abstract qualities: they show up in specific, observable behaviours. Does a carer crouch down to speak at eye level with your parent? Do they knock before entering a room? Do they use the name your parent prefers, not the name on the file? None of these are recorded in the published findings for this home, which means you need to watch for them yourself on a visit. Spend at least 30 minutes in a communal space and notice how staff move and speak.\",\"evidence_base\":\"The Good Practice evidence base highlights that non-verbal communication, including posture, eye contact, and unhurried pace, is as important as verbal interaction for people living with dementia, particularly those who have lost fluent speech.\",\"watch_out\":\"During your visit, sit in a communal area for at least 20 minutes and count how many times staff initiate a conversation or a moment of connection with someone, as opposed to only speaking to them when delivering physical care.\"}","cqcbc_domain_responsive":"{\"found\":\"Richard House Care Home was rated Good for responsiveness at its March 2024 inspection. The home is described as offering activities seven days a week, adapted to individual needs and preferences. No specific examples of activities, individual engagement plans, or end-of-life care arrangements are described in the published findings. The Good rating indicates inspectors were broadly satisfied with how the home responds to individual needs.\",\"quotes\":[],\"family_meaning\":\"Activities matter more than many families expect, particularly for people living with dementia. Our review data shows resident happiness is mentioned in 27.1% of positive family reviews, and it is closely linked to whether people have something meaningful to do each day. The Good Practice evidence base identifies a key distinction: group activities in a lounge are not enough for people with advanced dementia, who need one-to-one engagement, including simple everyday tasks like folding, sorting, or handling familiar objects. The published findings do not describe whether this home provides that level of individual engagement, so it is one of the most important questions to ask directly.\",\"evidence_base\":\"The IFF Research and Leeds Beckett University review found that Montessori-based approaches and participation in familiar household tasks produce measurable improvements in wellbeing and reduced agitation for people living with dementia, even in the later stages.\",\"watch_out\":\"Ask the activities coordinator what a typical Tuesday looks like for someone who cannot join a group session because of advanced dementia or anxiety. If the answer is vague, that tells you something important.\"}","cqcbc_domain_well_led":"{\"found\":\"Richard House Care Home was rated Good for well-led at its March 2024 inspection. The home is run by Tanglewood Project Company No. 3 Limited, with a named nominated individual. The published report does not include specific observations about management visibility, staff culture, how concerns are handled, or whether staff feel supported to speak up. A Good well-led rating indicates inspectors did not find governance or leadership failures.\",\"quotes\":[],\"family_meaning\":\"Our Good Practice evidence base is clear that leadership stability is one of the strongest predictors of care quality over time. A home where the manager is known by name to the people who live there, where staff feel confident raising concerns, and where incidents are genuinely investigated and learned from tends to sustain good care even under pressure. Communication with families is mentioned in 11.5% of positive reviews in our data, which means many families notice when it goes wrong. The published findings do not describe any of this in specific terms for this home, so the quality of leadership is something you can only assess by visiting, asking questions, and noticing how staff speak about management.\",\"evidence_base\":\"The IFF Research and Leeds Beckett University review found that homes with stable, visible management and a culture that empowers frontline staff to raise concerns show better outcomes across all care domains, including safety and wellbeing.\",\"watch_out\":\"Ask the manager how long they have been in post and whether the same deputy has been in place throughout. Then ask what the home did differently as a result of the last significant incident or complaint. A specific answer is a good sign; a vague one is not.\"}","cqcbc_ai_generated_date":"2026-05-07 02:03:33","_dcc_cqc_beds":"68","_dcc_cqc_rating_safe":"","_dcc_cqc_rating_effective":"","_dcc_cqc_rating_caring":"","_dcc_cqc_rating_responsive":"","_dcc_cqc_rating_well_led":"","_dcc_cqc_report_date":"","_dcc_cqc_previous_rating":"","_dcc_cqc_trajectory":"","_dcc_cqc_enforcement":"none","_dcc_cqc_api_updated":"2026-05-12 16:56:34","_dcc_web_scan_blocked":"0","_dcc_web_dementia_activities":"0","_dcc_web_staff_training":"0","_dcc_web_fees_info":"0","_dcc_web_activities_programme":"1","_dcc_web_staff_profiles":"1","_dcc_web_photo_gallery":"1","_dcc_web_cqc_link":"1","_dcc_web_dementia_mention_reviews":"0","_dcc_web_scan_updated":"2026-05-12 16:56:36","_dcc_score_p1":"55","_dcc_score_p2":"50","_dcc_score_p3":"56","_dcc_score_p4":"69","_dcc_score_p5":"80","_dcc_composite_score":"58.55","_dcc_score_band":"good","_dcc_score_updated":"2026-05-12 16:56:36","_seopress_titles_title":"Richard House Care Home – Dementia, Residential, Respite & Nursing Home in Grantham, Lincolnshire","_seopress_titles_desc":"If you live near Grantham, Lincolnshire, Dementia Care Choices walks with you through every stage of Dementia. From the first signs of Dementia to finding the right care home, we help you stay informed and organised throughout,","cqcbc_safe_found":"Richard House Care Home was rated Good for safety at its March 2024 inspection. The published report does not include specific observations about staffing ratios, night cover, medicines management, falls recording, or infection control practices. A Good safety rating indicates inspectors did not identify significant concerns, but the absence of published detail means specific practices cannot be confirmed from the report alone.","cqcbc_safe_family_meaning":"A Good safety rating is a meaningful threshold: it means the home was not found to have unsafe staffing, poor medicines management, or unacceptable infection control. However, our Good Practice evidence base (drawn from 61 studies) consistently highlights that night staffing is where safety problems most commonly emerge in care homes, and that heavy reliance on agency staff undermines the consistency your parent needs. Neither of these areas is addressed in the published findings. Before you visit, write down two specific questions: how many permanent staff are on the dementia unit after 8pm, and what percentage of shifts last month were covered by agency workers?","cqcbc_safe_evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review found that night-time staffing levels are a leading indicator of safety risk in care homes, and that continuity of named staff is strongly associated with better outcomes for people living with dementia.","cqcbc_safe_watch_out":"Ask the manager to show you the actual staffing rota for last week, not a template or planned rota. Count how many permanent staff names appear on night shifts compared to agency or bank workers.","cqcbc_effective_found":"Richard House Care Home was rated Good for effectiveness at its March 2024 inspection. The published findings do not include specific detail about care plan quality, GP access arrangements, dementia training content, nutrition monitoring, or how care is adapted as needs change. The Good rating indicates inspectors were satisfied with the overall standard of care delivery, but no supporting evidence is available in the published report.","cqcbc_effective_family_meaning":"Effectiveness in dementia care is about whether the home genuinely knows your parent as an individual, not just as a set of medical conditions. Our Good Practice evidence base identifies care plans as living documents that should be reviewed regularly and updated with family input, not filed and forgotten. Food quality is also a meaningful signal: homes that pay attention to what your parent eats, their texture needs, their preferences, and whether they are losing weight tend to show similar attention across other areas of care. Neither care plan quality nor food is described in the published findings, so these are things to assess directly on a visit.","cqcbc_effective_evidence_base":"The IFF Research and Leeds Beckett University review found that dementia-specific training, including communication techniques and understanding behaviour as a form of expression, significantly improves care outcomes and reduces the use of sedating medication.","cqcbc_effective_watch_out":"Ask the home how often care plans are reviewed and whether you will be invited to take part. Then ask to see a sample menu and, if possible, visit at a mealtime to observe how staff support people who need help eating.","cqcbc_caring_found":"Richard House Care Home was rated Good for caring at its March 2024 inspection. The published report does not include specific inspector observations about how staff interact with the people who live there, whether preferred names are used, how distress is handled, or whether people feel rushed. A Good caring rating indicates no significant concerns were found, but the absence of recorded testimony or observations means this cannot be confirmed in detail from the published findings alone.","cqcbc_caring_family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews across 5,409 UK care homes. Compassion and dignity follow closely at 55.2%. These are not abstract qualities: they show up in specific, observable behaviours. Does a carer crouch down to speak at eye level with your parent? Do they knock before entering a room? Do they use the name your parent prefers, not the name on the file? None of these are recorded in the published findings for this home, which means you need to watch for them yourself on a visit. Spend at least 30 minutes in a communal space and notice how staff move and speak.","cqcbc_caring_evidence_base":"The Good Practice evidence base highlights that non-verbal communication, including posture, eye contact, and unhurried pace, is as important as verbal interaction for people living with dementia, particularly those who have lost fluent speech.","cqcbc_caring_watch_out":"During your visit, sit in a communal area for at least 20 minutes and count how many times staff initiate a conversation or a moment of connection with someone, as opposed to only speaking to them when delivering physical care.","cqcbc_responsive_found":"Richard House Care Home was rated Good for responsiveness at its March 2024 inspection. The home is described as offering activities seven days a week, adapted to individual needs and preferences. No specific examples of activities, individual engagement plans, or end-of-life care arrangements are described in the published findings. The Good rating indicates inspectors were broadly satisfied with how the home responds to individual needs.","cqcbc_responsive_family_meaning":"Activities matter more than many families expect, particularly for people living with dementia. Our review data shows resident happiness is mentioned in 27.1% of positive family reviews, and it is closely linked to whether people have something meaningful to do each day. The Good Practice evidence base identifies a key distinction: group activities in a lounge are not enough for people with advanced dementia, who need one-to-one engagement, including simple everyday tasks like folding, sorting, or handling familiar objects. The published findings do not describe whether this home provides that level of individual engagement, so it is one of the most important questions to ask directly.","cqcbc_responsive_evidence_base":"The IFF Research and Leeds Beckett University review found that Montessori-based approaches and participation in familiar household tasks produce measurable improvements in wellbeing and reduced agitation for people living with dementia, even in the later stages.","cqcbc_responsive_watch_out":"Ask the activities coordinator what a typical Tuesday looks like for someone who cannot join a group session because of advanced dementia or anxiety. If the answer is vague, that tells you something important.","cqcbc_well_led_found":"Richard House Care Home was rated Good for well-led at its March 2024 inspection. The home is run by Tanglewood Project Company No. 3 Limited, with a named nominated individual. The published report does not include specific observations about management visibility, staff culture, how concerns are handled, or whether staff feel supported to speak up. A Good well-led rating indicates inspectors did not find governance or leadership failures.","cqcbc_well_led_family_meaning":"Our Good Practice evidence base is clear that leadership stability is one of the strongest predictors of care quality over time. A home where the manager is known by name to the people who live there, where staff feel confident raising concerns, and where incidents are genuinely investigated and learned from tends to sustain good care even under pressure. Communication with families is mentioned in 11.5% of positive reviews in our data, which means many families notice when it goes wrong. The published findings do not describe any of this in specific terms for this home, so the quality of leadership is something you can only assess by visiting, asking questions, and noticing how staff speak about management.","cqcbc_well_led_evidence_base":"The IFF Research and Leeds Beckett University review found that homes with stable, visible management and a culture that empowers frontline staff to raise concerns show better outcomes across all care domains, including safety and wellbeing.","cqcbc_well_led_watch_out":"Ask the manager how long they have been in post and whether the same deputy has been in place throughout. Then ask what the home did differently as a result of the last significant incident or complaint. A specific answer is a good sign; a vague one is not.","pp_cqc_url":"https:\/\/www.cqc.org.uk\/location\/1-12120249312"}

The home supports people with a range of needs including dementia, mental health conditions, physical disabilities, and sensory impairments. Both younger adults under 65 and older adults are welcome here.

Management & ethos

What strikes people most is seeing senior staff getting stuck in with daily care rather than staying in their offices. Families describe managers who lead by example, working directly with residents while guiding their teams. Most people feel well-informed about their loved one's care, though communication practices seem to vary between staff members.

DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.