Roseville Care Centre
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds103
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Mental health conditions, Physical disabilities, Sensory impairment
- Last inspected2023-02-21
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Visitors often comment on the friendly atmosphere throughout the home, with staff across different roles working well together. The transition into Roseville appears smooth, with practical support helping new residents settle in from previous care settings.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement65
- Food quality65
- Healthcare70
- Management & leadership75
- Resident happiness68
What inspectors found
Inspected 2023-02-21
Is this home safe?
Is the care effective?
Roseville Care Centre received a Good rating for Effective at its July 2024 inspection. This domain covers care planning, staff training, healthcare access, and nutrition. The home lists dementia as a specialism, which implies some level of specific training and care approach, but the published text does not detail what dementia training staff receive, how frequently care plans are reviewed, or how GP and specialist access is arranged. The Good rating suggests these areas were found to meet the required standard.Is this home caring?
The home received a Good rating for Caring at its July 2024 inspection. This is the domain most closely linked to staff warmth, compassion, dignity, and respect. A Good rating means inspectors were satisfied that care met the required standard in these areas. The published text does not include direct inspector observations of staff interactions, quotes from residents or relatives about how they feel treated, or specific examples of dignity in practice such as knocking before entering rooms or using preferred names.Is the home responsive?
Roseville Care Centre received a Good rating for Responsive at its July 2024 inspection. This domain covers activities, individual engagement, responsiveness to changing needs, and end-of-life care planning. The home supports a broad range of needs including dementia, mental health conditions, and sensory impairment. The published text does not include detail about the activities programme, whether one-to-one engagement is provided for residents who cannot join group activities, or how end-of-life wishes are recorded and honoured.Is the home well-led?
Roseville Care Centre received a Good rating for Well-led at its July 2024 inspection. The inspection identifies a named registered manager, Mrs Julie Ann Armstrong, and a nominated individual, Mrs Lynn Maddison, indicating a defined leadership structure. The home is operated by Prestige Care (Roseville) LTD. The improvement from a previous Requires Improvement rating suggests the leadership team has driven meaningful change. The published text does not include detail about manager visibility, staff culture, how incidents are reviewed, or how the home communicates with families.
Source: CQC inspection report →
What the evidence base says
The centre provides nursing care for adults of all ages, supporting people with dementia, mental health conditions, physical disabilities and sensory impairments. The dementia wings appear particularly well-regarded, with families noting how staff create meaningful connections with residents living with the condition. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Roseville Care Centre scores 72 out of 100, reflecting a solid Good rating achieved after a previous Requires Improvement, but the published inspection text provides limited specific detail across most family themes, so several scores are based on general compliance rather than direct observation or testimony.
Homes in North East typically score 68–82.The three-lens summary
What families tell us
Visitors often comment on the friendly atmosphere throughout the home, with staff across different roles working well together. The transition into Roseville appears smooth, with practical support helping new residents settle in from previous care settings.
What inspectors have recorded
The nursing teams receive particular praise from families who've experienced long-term stays, with some describing the care as first-class. However, one family raised concerns about care consistency following staff changes, suggesting the quality can depend on individual practitioners rather than established protocols.
How it sits against good practice
Roseville brings together clinical expertise with a personal touch, though it's worth discussing their approach to maintaining consistent care standards during any staff transitions.
Worth a visit
Roseville Care Centre, on Blair Avenue in Stockton-on-Tees, was rated Good across all five domains at its most recent inspection in July 2024, with findings published in August 2024. This is a meaningful improvement from a previous Requires Improvement rating, and the home supports a wide range of needs including dementia, mental health conditions, physical disabilities, and sensory impairment across 103 beds. A named registered manager and a nominated individual are identified, suggesting a defined leadership structure was in place at the time of inspection. The main limitation for families researching this home is that the published inspection text available here contains very limited specific detail: no direct quotes from residents or relatives, no specific inspector observations about staff behaviour or the environment, and no data on staffing ratios or activity provision. The Good rating is encouraging, but it tells you a floor has been reached rather than painting a full picture. Before visiting, prepare a list of specific questions covering night staffing numbers, agency staff use, how dementia care is delivered day to day, and how the home keeps families informed when something changes.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Roseville Care Centre measures up against the other homes you’re considering. Free account.
In Their Own Words
How Roseville Care Centre describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where dedicated nursing teams support complex care needs with genuine warmth
Roseville Care Centre – Your Trusted nursing home
Roseville Care Centre in Stockton-on-tees specialises in nursing care for residents with complex needs, from dementia to physical disabilities. Families describe dedicated staff who form close bonds with residents, particularly praising the nursing teams on the dementia wings. The centre supports people of all ages, creating a welcoming environment where clinical expertise meets personal warmth.
Who they care for
The centre provides nursing care for adults of all ages, supporting people with dementia, mental health conditions, physical disabilities and sensory impairments.
The dementia wings appear particularly well-regarded, with families noting how staff create meaningful connections with residents living with the condition.
“Roseville brings together clinical expertise with a personal touch, though it's worth discussing their approach to maintaining consistent care standards during any staff transitions.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Roseville Care Centre scores 72 out of 100, reflecting a solid Good rating achieved after a previous Requires Improvement, but the published inspection text provides limited specific detail across most family themes, so several scores are based on general compliance rather than direct observation or testimony.
Homes in North East typically score 68–82.The three-lens summary
What families tell us
Visitors often comment on the friendly atmosphere throughout the home, with staff across different roles working well together. The transition into Roseville appears smooth, with practical support helping new residents settle in from previous care settings.
What inspectors have recorded
The nursing teams receive particular praise from families who've experienced long-term stays, with some describing the care as first-class. However, one family raised concerns about care consistency following staff changes, suggesting the quality can depend on individual practitioners rather than established protocols.
How it sits against good practice
Roseville brings together clinical expertise with a personal touch, though it's worth discussing their approach to maintaining consistent care standards during any staff transitions.
Worth a visit
Roseville Care Centre, on Blair Avenue in Stockton-on-Tees, was rated Good across all five domains at its most recent inspection in July 2024, with findings published in August 2024. This is a meaningful improvement from a previous Requires Improvement rating, and the home supports a wide range of needs including dementia, mental health conditions, physical disabilities, and sensory impairment across 103 beds. A named registered manager and a nominated individual are identified, suggesting a defined leadership structure was in place at the time of inspection. The main limitation for families researching this home is that the published inspection text available here contains very limited specific detail: no direct quotes from residents or relatives, no specific inspector observations about staff behaviour or the environment, and no data on staffing ratios or activity provision. The Good rating is encouraging, but it tells you a floor has been reached rather than painting a full picture. Before visiting, prepare a list of specific questions covering night staffing numbers, agency staff use, how dementia care is delivered day to day, and how the home keeps families informed when something changes.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Roseville Care Centre measures up against the other homes you’re considering. Free account.
In Their Own Words
How Roseville Care Centre describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where dedicated nursing teams support complex care needs with genuine warmth
Roseville Care Centre – Your Trusted nursing home
Roseville Care Centre in Stockton-on-tees specialises in nursing care for residents with complex needs, from dementia to physical disabilities. Families describe dedicated staff who form close bonds with residents, particularly praising the nursing teams on the dementia wings. The centre supports people of all ages, creating a welcoming environment where clinical expertise meets personal warmth.
Who they care for
The centre provides nursing care for adults of all ages, supporting people with dementia, mental health conditions, physical disabilities and sensory impairments.
The dementia wings appear particularly well-regarded, with families noting how staff create meaningful connections with residents living with the condition.
Management & ethos
The nursing teams receive particular praise from families who've experienced long-term stays, with some describing the care as first-class. However, one family raised concerns about care consistency following staff changes, suggesting the quality can depend on individual practitioners rather than established protocols.
The home & environment
The rooms at Roseville are described as good-sized, with bright communal areas that feel well-organised. The physical environment supports the varied needs of residents, from those requiring nursing care to people living with dementia.
“Roseville brings together clinical expertise with a personal touch, though it's worth discussing their approach to maintaining consistent care standards during any staff transitions.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
