Dementia Care Home

Springfield Manor Nursing Home

Hogsback, Guildford, Surrey, GU3 1AQ

Nursing homes

At a Glance

The information you need to decide whether this home warrants a closer look.

DCC Family Score
72/ 100
Weighted from family reviews
Dementia SpecialismConfirmed

Nursing homes

Families Rate The Staff55 / 100

Staff warmth score

“Well Looked After”55%

of reviewers answered yes

Good to know

  • Registered beds30
  • SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia
  • Last inspected2021-08-25

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The Evidence

What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.

Section 01

What families say

Families describe a sense of continuity here, with regular staff who get to know residents as individuals. Several people have shared how staff treated their loved ones with dignity, particularly during difficult times.

The eight family priority themes

  • Staff warmth55
  • Compassion & dignity55
  • Cleanliness55
  • Activities & engagement50
  • Food quality50
  • Healthcare60
  • Management & leadership65
  • Resident happiness55
Section 02

What inspectors found

Inspected 2021-08-25

  • Is this home safe?

    Good
    The Safe domain was rated Good at the August 2021 inspection. This represents an improvement from the home's previous rating. The published inspection summary does not record specific detail about staffing numbers, medicines management processes, falls prevention, or how the home learns from incidents. Springfield Manor is a 30-bed nursing home, meaning registered nurses are present to oversee clinical safety.
    Verified by inspector
  • Is the care effective?

    Good
    The Effective domain was rated Good at the August 2021 inspection. The home holds a dementia specialism and is registered as a nursing home, which means clinical oversight should be embedded in day-to-day care. The published summary does not record specific findings on care plan quality, the frequency of GP or specialist input, dementia training content, or how food and nutritional needs are managed. The evidence base here is thinner than the rating alone suggests.
    Verified by inspector
  • Is this home caring?

    Good
    The Caring domain was rated Good at the August 2021 inspection. No specific inspector observations of staff interactions, resident dignity, or the pace of daily care are recorded in the published summary. There are no resident or relative quotes available from this inspection. The Good rating in Caring is meaningful, but it cannot be unpacked further from the information published.
    Verified by inspectorResident testimony recorded
  • Is the home responsive?

    Good
    The Responsive domain was rated Good at the August 2021 inspection. Springfield Manor holds a dementia specialism and is registered to care for both adults over and under 65. The published inspection summary does not record any specific findings on the activity programme, one-to-one engagement for residents who cannot join groups, how individual preferences shape daily routines, or end-of-life planning. The rating is confirmed; the detail behind it is not available.
    Verified by inspector
  • Is the home well-led?

    Good
    The Well-led domain was rated Good at the August 2021 inspection, improved from a previous Requires Improvement rating. Two registered managers are named on the record alongside a nominated individual, which suggests formal accountability structures are in place. The inspection summary does not provide detail on manager visibility, staff culture, how the home handles complaints, or whether staff feel able to speak up. The improvement from a lower rating is the most substantive signal available here.
    Verified by inspector
  • Source: CQC inspection report →

    Section 03

    What the evidence base says

    The home provides nursing care for adults across different age groups, including younger adults under 65. They also support people living with dementia. For residents with dementia, the consistent staffing approach helps build familiarity and trust over time. All areas worth probing directly during a visit.

The DCC Verdict

Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.

72/ 100

DCC Family Score

Springfield Manor Nursing Home holds a Good rating across all five inspection domains, which is a meaningful step up from its previous Requires Improvement rating. However, the published inspection text provides very limited specific detail, so scores reflect confirmed ratings rather than rich observational evidence.

Homes in South East typically score 68–82.

The three-lens summary

Lens 01

What families tell us

Families describe a sense of continuity here, with regular staff who get to know residents as individuals. Several people have shared how staff treated their loved ones with dignity, particularly during difficult times.

Lens 02

What inspectors have recorded

Families often mention how staff keep them informed about their loved ones' daily lives and activities. When medical concerns arise, the team has been known to contact relatives promptly.

Lens 03

How it sits against good practice

Every family's experience matters, and visiting in person can help you get a feel for whether this could be the right place.

DCC Recommendation

Worth a visit

Springfield Manor Nursing Home, on the Hogsback in Guildford, was rated Good across all five inspection domains at its last inspection in August 2021. This is an improvement from a previous Requires Improvement rating, which is a positive signal: it suggests the leadership team identified problems and addressed them. The home is registered as a nursing home with a specialism in dementia care, so it is equipped in principle to support your parent with more complex needs. The main limitation here is that the published inspection summary contains very little specific detail. There are no direct observations of staff interactions, no resident or relative quotes, and no specific information about activities, food, staffing ratios, or dementia-specific practice. The rating is real and meaningful, but it tells you what grade the home achieved, not the fine-grained picture of daily life. Before making a decision, visit in person, ask to see last week's actual staffing rota, speak to a family member of someone who already lives there if the home can arrange it, and walk through the dementia unit at a mealtime to observe pace and atmosphere for yourself.

The three questions to ask when you visit

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In Their Own Words

How Springfield Manor Nursing Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.

What Springfield Manor Nursing Home says about itself

Where steady hands meet changing needs in Surrey countryside

Springfield Manor Nursing Home – Expert Care in Guildford

Finding the right nursing home can feel overwhelming, especially when medical needs are complex. Springfield Manor Nursing Home in Guildford offers nursing care in a peaceful setting with countryside views. The home welcomes residents both under and over 65, including those living with dementia.

Care & specialisms

Who they care for

    The home provides nursing care for adults across different age groups, including younger adults under 65. They also support people living with dementia.

    How they describe their dementia care

    For residents with dementia, the consistent staffing approach helps build familiarity and trust over time.

    “Every family's experience matters, and visiting in person can help you get a feel for whether this could be the right place.”

    DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

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    Related:

    What Real Families Say About Dementia Care Homes: The Eight Things That Matter Most

    A Which? Report for Care Homes: Real Family Reviews, Not Just Official Inspections

    Step-by-Step Guide to Finding a Care Home for Your Mum in the UK

    What Does 'Dementia Specialist' Actually Mean? How to Tell If a Care Home Really Is One

    Best UK Website for Comparing Dementia Care Homes (Beyond CQC Ratings)

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