ARC Residential Intermediate Care Service
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes, Rehabilitation (illness/injury)
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds33
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Eating disorders, Learning disabilities, Mental health conditions, Physical disabilities, Sensory impairment, Substance misuse problems
- Last inspected2020-11-20
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Some residents have found real progress here, with families reporting loved ones who couldn't walk after surgery regaining their independence. Others speak of feeling safe and supported during their recovery.
The eight family priority themes
- Staff warmth55
- Compassion & dignity55
- Cleanliness60
- Activities & engagement50
- Food quality50
- Healthcare60
- Management & leadership65
- Resident happiness55
What inspectors found
Inspected 2020-11-20
Is this home safe?
Is the care effective?
The Arc was rated Good for effectiveness at its October 2020 inspection. This domain covers training, care planning, healthcare access, nutrition, and how well the home meets individual needs. The published report does not record specific observations about dementia training, care plan quality, GP access, or food. The improvement from Requires Improvement suggests previous gaps have been addressed, but the detail is not available publicly.Is this home caring?
The Arc was rated Good for caring at its October 2020 inspection. This domain reflects how staff interact with residents, whether dignity and privacy are respected, and whether people feel treated as individuals. The published report does not include inspector observations of staff interactions, resident testimony about how they feel treated, or examples of how the home handles distress or maintains independence.Is the home responsive?
The Arc was rated Good for responsiveness at its October 2020 inspection. This domain covers whether care is tailored to individual needs, whether activities are meaningful and varied, and whether end-of-life wishes are planned and respected. The published report contains no specific detail about the activities programme, individual engagement, or how the home responds to changing needs.Is the home well-led?
The Arc was rated Good for leadership at its October 2020 inspection, having previously been rated Requires Improvement. Mrs Lisa Jayne Coultas is the registered manager and Mr Nick Henson is the nominated individual. The home is run by Blackpool Borough Council. The improvement across all five domains from the previous inspection suggests that leadership has driven meaningful change, but the published report gives no specific information about management visibility, staff culture, governance systems, or how the home handles complaints.
Source: CQC inspection report →
What the evidence base says
The home's expertise spans learning disabilities, mental health conditions, physical disabilities and sensory impairments. They also support people with eating disorders and substance misuse challenges. The Arc includes dementia among its specialisms, supporting residents with cognitive changes alongside other complex needs. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
The Arc achieved a Good rating across all five inspection domains, improving from Requires Improvement, which is a meaningful step forward. However, the published inspection text contains very little specific detail, so scores reflect confirmed ratings rather than observed evidence, and families will need to gather more information directly from the home.
Homes in North West typically score 68–82.The three-lens summary
What families tell us
Some residents have found real progress here, with families reporting loved ones who couldn't walk after surgery regaining their independence. Others speak of feeling safe and supported during their recovery.
What inspectors have recorded
Experiences with care at The Arc vary considerably. While some families describe dedicated staff who've helped residents make significant progress in their recovery, others have raised serious concerns about care standards, including hygiene support and communication with families.
How it sits against good practice
Given the mixed experiences families have shared, visiting The Arc and asking detailed questions about their care approach would be particularly important.
Worth a visit
The Arc, on Clifton Avenue in Blackpool, was rated Good across all five inspection domains at its most recent inspection in October 2020. This is a meaningful improvement from its previous rating of Requires Improvement and suggests that problems identified in an earlier inspection have been addressed. A further review of available data in July 2023 found no reason to change this rating. The home is run by Blackpool Borough Council, has a named registered manager in post, and is registered to care for up to 33 people with a wide range of needs including dementia, mental health conditions, physical disabilities, and learning disabilities. The main uncertainty here is the limited detail in the published inspection report. Because the report text is brief, it is not possible to verify specific aspects of daily life such as how warm and attentive staff are, what activities are on offer, how food quality is, or what night staffing looks like. All 21 checklist items are either unassessed or mentioned only at a general level. Before you make a decision, visit the home in person, ideally at a mealtime, and work through the specific questions listed in this report. Pay particular attention to night staffing numbers, how dementia-specific training is delivered, and how the home communicates with families when something changes.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
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In Their Own Words
How ARC Residential Intermediate Care Service describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Specialist support across complex care needs in Blackpool
The Arc – Your Trusted nursing home,rehabilitation (illness/injury)
The Arc in Blackpool provides care for people with a wide range of needs, from learning disabilities and mental health conditions to physical disabilities and dementia. The home welcomes younger adults as well as those over 65, offering specialist support for conditions including sensory impairments, eating disorders and substance misuse.
Who they care for
The home's expertise spans learning disabilities, mental health conditions, physical disabilities and sensory impairments. They also support people with eating disorders and substance misuse challenges.
The Arc includes dementia among its specialisms, supporting residents with cognitive changes alongside other complex needs.
“Given the mixed experiences families have shared, visiting The Arc and asking detailed questions about their care approach would be particularly important.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
The Arc achieved a Good rating across all five inspection domains, improving from Requires Improvement, which is a meaningful step forward. However, the published inspection text contains very little specific detail, so scores reflect confirmed ratings rather than observed evidence, and families will need to gather more information directly from the home.
Homes in North West typically score 68–82.The three-lens summary
What families tell us
Some residents have found real progress here, with families reporting loved ones who couldn't walk after surgery regaining their independence. Others speak of feeling safe and supported during their recovery.
What inspectors have recorded
Experiences with care at The Arc vary considerably. While some families describe dedicated staff who've helped residents make significant progress in their recovery, others have raised serious concerns about care standards, including hygiene support and communication with families.
How it sits against good practice
Given the mixed experiences families have shared, visiting The Arc and asking detailed questions about their care approach would be particularly important.
Worth a visit
The Arc, on Clifton Avenue in Blackpool, was rated Good across all five inspection domains at its most recent inspection in October 2020. This is a meaningful improvement from its previous rating of Requires Improvement and suggests that problems identified in an earlier inspection have been addressed. A further review of available data in July 2023 found no reason to change this rating. The home is run by Blackpool Borough Council, has a named registered manager in post, and is registered to care for up to 33 people with a wide range of needs including dementia, mental health conditions, physical disabilities, and learning disabilities. The main uncertainty here is the limited detail in the published inspection report. Because the report text is brief, it is not possible to verify specific aspects of daily life such as how warm and attentive staff are, what activities are on offer, how food quality is, or what night staffing looks like. All 21 checklist items are either unassessed or mentioned only at a general level. Before you make a decision, visit the home in person, ideally at a mealtime, and work through the specific questions listed in this report. Pay particular attention to night staffing numbers, how dementia-specific training is delivered, and how the home communicates with families when something changes.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how ARC Residential Intermediate Care Service measures up against the other homes you’re considering. Free account.
In Their Own Words
How ARC Residential Intermediate Care Service describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Specialist support across complex care needs in Blackpool
The Arc – Your Trusted nursing home,rehabilitation (illness/injury)
The Arc in Blackpool provides care for people with a wide range of needs, from learning disabilities and mental health conditions to physical disabilities and dementia. The home welcomes younger adults as well as those over 65, offering specialist support for conditions including sensory impairments, eating disorders and substance misuse.
Who they care for
The home's expertise spans learning disabilities, mental health conditions, physical disabilities and sensory impairments. They also support people with eating disorders and substance misuse challenges.
The Arc includes dementia among its specialisms, supporting residents with cognitive changes alongside other complex needs.
Management & ethos
Experiences with care at The Arc vary considerably. While some families describe dedicated staff who've helped residents make significant progress in their recovery, others have raised serious concerns about care standards, including hygiene support and communication with families.
“Given the mixed experiences families have shared, visiting The Arc and asking detailed questions about their care approach would be particularly important.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
