The Crest
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds31
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Mental health conditions, Physical disabilities
- Last inspected2023-05-24
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families describe a warm atmosphere where they feel genuinely welcomed whenever they visit. Staff treat relatives as part of the care community, involving them in their loved one's daily routine. The caring approach extends to everyone who walks through the door.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement65
- Food quality65
- Healthcare70
- Management & leadership74
- Resident happiness70
What inspectors found
Inspected 2023-05-24
Is this home safe?
Is the care effective?
The home was rated Good for Effective at its May 2023 inspection. This domain covers how well care plans reflect individuals' needs, whether staff are trained to support people with dementia and other conditions, and whether healthcare access, including GP visits and medicines management, is in place. The published summary does not describe specific training records, care plan content, or examples of healthcare coordination. The home lists dementia, mental health conditions, and physical disabilities as specialisms, so the breadth of training required is significant. No concerns were identified in the published findings.Is this home caring?
The Crest Care Home was rated Good for Caring at its May 2023 inspection. This is the domain that most directly reflects how staff treat the people who live there, including whether they use preferred names, whether they move at the person's pace, and whether privacy and dignity are protected. The published summary contains no recorded quotes from residents or relatives and no specific inspector observations of staff interactions. The Good rating indicates inspectors were satisfied, but the level of detail available to families is very limited.Is the home responsive?
The home was rated Good for Responsive at its May 2023 inspection. This domain covers whether people have access to meaningful activities, whether care is tailored to individual preferences, and whether end-of-life wishes are recorded and respected. The published summary contains no specific information about the activity programme, timetables, or examples of individual engagement. The home supports adults with dementia and other complex needs, where the risk of people being left without stimulation or purposeful activity is real. No concerns were raised in the published findings.Is the home well-led?
The Crest Care Home was rated Good for Well-led at its May 2023 inspection, having previously been rated Requires Improvement. The home is run by Warmest Welcome 2 Limited, with Mrs Tracey Holroyd named as the nominated individual responsible for oversight. The fact that the home has improved across all five domains since its previous inspection is a meaningful indicator of active leadership. The published summary does not describe specific governance arrangements, staff culture, or examples of how management responds to concerns. No issues were raised in the published findings.
Source: CQC inspection report →
What the evidence base says
The Crest provides care for adults of all ages, including those living with dementia, mental health conditions and physical disabilities. For residents living with dementia, The Crest offers specialised support. The home accepts residents with varying stages of the condition, providing appropriate care as needs change. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
The Crest Care Home improved from Requires Improvement to Good across all five inspection domains, which is a meaningful step forward. However, the published inspection report contains very limited specific detail, so the scores reflect the positive rating rather than rich observed evidence.
Homes in Yorkshire & Humberside typically score 68–82.The three-lens summary
What families tell us
Families describe a warm atmosphere where they feel genuinely welcomed whenever they visit. Staff treat relatives as part of the care community, involving them in their loved one's daily routine. The caring approach extends to everyone who walks through the door.
What inspectors have recorded
The staff at The Crest stand out for their professional yet caring approach. Families notice how attentive the team is to residents' needs, maintaining high standards of personal care even for those with complex conditions. This consistent attention to dignity makes a real difference to how residents feel each day.
How it sits against good practice
Sometimes the simplest things reveal the most — residents here look cared for, and families feel it too.
Worth a visit
The Crest Care Home, at 32 Rutland Drive in Harrogate, was rated Good across all five inspection domains at its inspection in May 2023. Importantly, this represents a meaningful improvement: the home was previously rated Requires Improvement, and it has moved to Good across every area assessed, including safety, effectiveness, caring, responsiveness, and leadership. The home supports up to 31 people, including adults living with dementia, mental health conditions, and physical disabilities, across a broad age range. The main uncertainty here is that the published inspection summary contains very little specific detail. There are no recorded inspector observations, no quotes from your parent's potential neighbours or their families, and no descriptions of daily life inside the home. An improved rating matters, but it is the starting point for your visit, not the final answer. When you go, ask to see last week's actual staffing rota, including nights; ask how often care plans are reviewed and whether you would be invited to those reviews; and spend time in a communal area to see whether staff interact with the people who live there in an unhurried, individual way.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how The Crest measures up against the other homes you’re considering. Free account.
In Their Own Words
How The Crest describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where dignity and kindness define daily life for every resident
The Crest Care Home – Your Trusted residential home
When families visit The Crest Care Home in Harrogate, they find their loved ones looking well-cared-for and content. This Yorkshire care home has earned the trust of families whose relatives have lived here for many years. What matters most — that residents feel safe, clean and valued — seems to happen naturally here.
Who they care for
The Crest provides care for adults of all ages, including those living with dementia, mental health conditions and physical disabilities.
For residents living with dementia, The Crest offers specialised support. The home accepts residents with varying stages of the condition, providing appropriate care as needs change.
“Sometimes the simplest things reveal the most — residents here look cared for, and families feel it too.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
The Crest Care Home improved from Requires Improvement to Good across all five inspection domains, which is a meaningful step forward. However, the published inspection report contains very limited specific detail, so the scores reflect the positive rating rather than rich observed evidence.
Homes in Yorkshire & Humberside typically score 68–82.The three-lens summary
What families tell us
Families describe a warm atmosphere where they feel genuinely welcomed whenever they visit. Staff treat relatives as part of the care community, involving them in their loved one's daily routine. The caring approach extends to everyone who walks through the door.
What inspectors have recorded
The staff at The Crest stand out for their professional yet caring approach. Families notice how attentive the team is to residents' needs, maintaining high standards of personal care even for those with complex conditions. This consistent attention to dignity makes a real difference to how residents feel each day.
How it sits against good practice
Sometimes the simplest things reveal the most — residents here look cared for, and families feel it too.
Worth a visit
The Crest Care Home, at 32 Rutland Drive in Harrogate, was rated Good across all five inspection domains at its inspection in May 2023. Importantly, this represents a meaningful improvement: the home was previously rated Requires Improvement, and it has moved to Good across every area assessed, including safety, effectiveness, caring, responsiveness, and leadership. The home supports up to 31 people, including adults living with dementia, mental health conditions, and physical disabilities, across a broad age range. The main uncertainty here is that the published inspection summary contains very little specific detail. There are no recorded inspector observations, no quotes from your parent's potential neighbours or their families, and no descriptions of daily life inside the home. An improved rating matters, but it is the starting point for your visit, not the final answer. When you go, ask to see last week's actual staffing rota, including nights; ask how often care plans are reviewed and whether you would be invited to those reviews; and spend time in a communal area to see whether staff interact with the people who live there in an unhurried, individual way.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how The Crest measures up against the other homes you’re considering. Free account.
In Their Own Words
How The Crest describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where dignity and kindness define daily life for every resident
The Crest Care Home – Your Trusted residential home
When families visit The Crest Care Home in Harrogate, they find their loved ones looking well-cared-for and content. This Yorkshire care home has earned the trust of families whose relatives have lived here for many years. What matters most — that residents feel safe, clean and valued — seems to happen naturally here.
Who they care for
The Crest provides care for adults of all ages, including those living with dementia, mental health conditions and physical disabilities.
For residents living with dementia, The Crest offers specialised support. The home accepts residents with varying stages of the condition, providing appropriate care as needs change.
Management & ethos
The staff at The Crest stand out for their professional yet caring approach. Families notice how attentive the team is to residents' needs, maintaining high standards of personal care even for those with complex conditions. This consistent attention to dignity makes a real difference to how residents feel each day.
“Sometimes the simplest things reveal the most — residents here look cared for, and families feel it too.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
