Morar Living, Trinity Manor Care Home

Who they care for

The home provides specialist support for people with sensory impairments and physical disabilities, welcoming both younger adults under 65 and older people. Dementia care is also available within designated areas of the home.

DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

Who they care for

• {"_thumbnail_id":"376081","county":"Warwickshire","_county":"field_6984c81707f16","postcode":"CV37 8GA","_postcode":"field_6984c857ad520","headline":"Compassionate Care in Stratford-upon-avon at Trinity Manor","_headline":"field_6984c8d0ad52b","description":"Trinity Manor is a care home near Stratford-upon-avon in the West Midlands. Beautiful surroundings meet specialist care in historic Stratford-upon-Avon","_description":"field_6984c901ad530","gmb_name":"Morar Living, Trinity Manor Care Home","_gmb_name":"field_6984c92ead532","gmb_address":"\ue0c8\nShipston Rd, Stratford-upon-Avon CV37 8GA","_gmb_address":"field_6984c936ad533","gmb_phone":"01789 600297","_gmb_phone":"field_6984c97aad537","gmb_star_rating":"4.3","_gmb_star_rating":"field_6984c98cad539","copy_headline":"Beautiful surroundings meet specialist care in historic Stratford-upon-Avon","_copy_headline":"field_6984c9b4ad53c","stage":"3.0","_stage":"field_6984c9bcad53d","gmb_business":"Nursing home","_gmb_business":"field_69a771cc07ed9","copy_intro":"Finding the right care home means balancing many factors, and Trinity Manor in Stratford-upon-Avon offers an attractive setting with specialist support for various needs. The home sits in pleasant surroundings, providing care for residents with physical disabilities, sensory impairments and dementia. While some families have found comfort here, others have raised concerns about staffing levels and daily routines that prospective families should explore during visits.","_copy_intro":"field_69a7744107eda","copy_specialisms":"The home provides specialist support for people with sensory impairments and physical disabilities, welcoming both younger adults under 65 and older people. Dementia care is also available within designated areas of the home.","_copy_specialisms":"field_69a7747507ede","copy_closing":"Every family's care journey is unique, and visiting Trinity Manor will help you understand whether their approach fits your loved one's specific needs.","_copy_closing":"field_69a7749607ee0","address_1":"Springfield Close","_address_1":"field_6984c77407f13","town_city":"Stratford-upon-avon","_town_city":"field_6984c78607f15","local_authority":"Warwickshire","_local_authority":"field_6984c86cad522","cqc_report_date":"2025-01-27T11:13:03Z","_cqc_report_date":"field_6984c87aad523","service_type":"Nursing home","_service_type":"field_6984c89fad527","cqc_link":"https:\/\/www.cqc.org.uk\/location\/1-17412818905","_cqc_link":"field_6984c886ad524","sitelink":"https:\/\/moraruk.co\/our-care-homes\/trinity-manor-care-home-stratford-upon-avon\/","_sitelink":"field_6984c8a6ad528","service_provider":"Morar Care Home Stratford Ltd","_service_provider":"field_6984c8adad529","regional_location":"West Midlands","_regional_location":"field_6984c8bbad52a","gmb_image":"https:\/\/lh3.googleusercontent.com\/p\/AF1QipNfybWfOmCW6Cb7YmbMFPyzzGFDIAM7ApD-HVfD","_gmb_image":"field_6984c8f2ad52e","gmb_link":"https:\/\/www.google.com\/maps\/place\/Morar+Living,+Trinity+Manor+Care+Home\/@52.1785309,-1.6982962,17z\/data=!3m1!4b1!4m6!3m5!1s0x4870d1c4962b0dd1:0xb5851f4388c502ed!8m2!3d52.1785309!4d-1.6982962!16s%2Fg%2F11v1bkcb50","_gmb_link":"field_6984c913ad531","dementia":"1.0","_dementia":"field_6984c93dad534","cqc_rating":"Good","_cqc_rating":"field_6984c948ad535","cqc_score":"2.0","_cqc_score":"field_6984c96bad536","star_rating_count":"9.0","_star_rating_count":"field_6984c9aaad53b","copy_what_people_say":"The building itself draws positive comments from visitors, who describe well-maintained spaces and attractive furnishings throughout. Some residents have settled in well and found contentment in their surroundings.","_copy_what_people_say":"field_69a7744a07edb","copy_dementia_":"For people living with dementia, the home has designated units designed for specialist memory care. If you are considering this home for your mum or dad, ask about the assessment process and how placement decisions are made during your visit.","_copy_dementia_":"field_69a7748807edf","postcode_relationship":"14474","_postcode_relationship":"field_69bb02cad9442","latitude":"52.178821","_latitude":"field_69875b180a63e","longitude":"-1.696809","_longitude":"field_69875b210a63f","gmb_email":"","_gmb_email":"field_6984c985ad538","copy_facilities":"","_copy_facilities":"field_69a7745807edc","copy_management":"","_copy_management":"field_69a7746a07edd","review_data":"[Wendy Anthony] 2\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: My 95 year old mother has been very ill this year but all her time in bed has meant she is now immobile. The NHS sent her to Trinity Manor to assess her future needs (a D2A) 4 weeks of funded care. We extended this by 2 weeks for \u00a34000 (\u00a32000 a week) and used the time to find my mum in a permanent Care Home. We were not happy with many things at Trinity Manor but had no yardstick by which to measure it. Luckily we moved my mum to an Avery Home and have been very pleased with everything there. It now highlights the disparity with Trinity Manor. Originally they wanted to place my mum on the 3rd floor- with dementia patients. My mother has no cognitive issues and would have found this very difficult. They did put her in a room on the 2nd floor: 'nursing'. Although my mother needs help with going to the toilet, dressing etc due to her diminished mobility, she otherwise has no problems. It seems the Home was very short-staffed and she often had to wait a long time for help as many other patients needed a lot of time. She found this very stressfull when wanting the toilet and she was often late to be got up in the morning. She frequently fimished her breakfast less than an hour before lunch! One day she was left on the toilet for nearly 2 hours before anyone came back to her! Daily activities but this seemed very haphazard. There seemed to be little on – I wheeled her to a 'Cinema event' on a Saturday afternoon and was told there was nothing on that weekend! The film had been cancelled. Infact very few opportunities seemed to be available to her, or effort made to involve her. They advertise you can have an alcoholic drink with a meal, but when I poured my mum a glass of wine staff said it was only usually drunk on special occasions. Wine is served with lunch and dinner at her current Home. Similarly the Bistro is supposed to have cakes and tea\/coffee. Only once did I find any cake there and you make your own drinks with a kettle – something my mother couldn't reach from her wheelchair. Someone on reception is supposed to help but the guy left during her stay and the desk was often unmanned. My mum has taken mild over the counter medication for years and had some tablets in a drawer. I realise that, for safety, a Care Home needs to know what a resident is taking but these tablets were taken from her drawer – so a member of staff had been through her things. When we came to move her, despite requests, my mum had not had her laundry returned to her. 3 shirts had been 'lost'. FINALLY, today, 50 days on (and 24 emails and 3 phone calls later!), we have received 2 of them. I think this is the problem with Trinity Manor, inefficiency at management levels. We tried to pay the bill as we left and wanted to put it on a credit card. Seems they can't do this so we paid when we got home. 2 weeks later they sent an email saying we owed more. We responded by email refuting this and have heard nothing back! I am not sure who Paul Holdey is but he was copied into some responses by the Care Home. On copying him back in, I received this message which I found very unpleasant. He has since never responded to me. 'Thank you for your email, I am currently out of office with no access to emails. Please note, your email has not been forwarded and any attempt to initiate correspondence will be deemed not to be submitted.' So, all in all, it astounds me that my mother's current Care Home and Trinity Manor have the same ratings. The managenent of Trinity Manor is inefficient and this trickles down through the whole establishment. Paying out \u00a34000 for the 2 weeks of Care this covered made me feel really bad. My mother now has much more space and, thankfully, is able to be in what feels like more of a 'home' for her and not a poorly run institution. She will always miss her independence but neither her, nor her family, could have coped with her becoming a permanent resident of Trinity Manor. | [Jack Whitehead] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: My mom has spent the last few months at Trinity Manor. It\u2019s the most beautiful home I have ever been in. The staff were fantastic!!! Very caring , compassionate and professional. My mom was very sad to leave but overall had the best experience. I would highly recommend this home for their loved one. Thank you all. | [Dan DeMatteis] 2\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: a family friend we care for was here for approx 4 months, the care provided for the cost was HORRIFIC! never cared for on time, personal hygiene was neglected, staff?service was poor, every time i spoke with the person in charge, there was always an excuse ready or a repetitive answer 'its not acceptable' but nothing ever changed! The resident was always spoken at instead of spoken too… her medication was suspended because they apparently had problems with the pharmacy and no explanation given… they ran out of towels,,, the food was basic and of poor quality, again when challenged the same answer was received… 'yes its not acceptable!' for \u00a31530.00 per week you would expect a little bit more than basic care and friendliness… We we incredibly shocked at the service this home provided and the lack of professionalism, care and responsiveness of some of its head staff, and now extremely happy that we have been able to move out of this atrocious place and into a lovely caring home elsewhere! Choose wisely people! I wound NOT recommend this home to my worst enemy let alone a loved one! | [Zoom Egan] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: Trinity Manor is a beautiful care-home. My Mum was introduced to Yuanna & Alex who couldn\u2019t be more caring & helpful. Sadly my mums restpite came to an abrupt end after some changes to her health & she was taken into hospital. Once she was strong enough we were desperate to transfer Mum back to Trinity Manor . Linda couldn\u2019t have been more helpful. She made sure everything was in place for Mum\u2019s arrival & was so understanding of the unpredictable nature of Mums health, she gave me so much support at a time that was very upsetting. Mum is currently back at Trinity Manor . Alex & Yuanna have been so supportive, always ready to make a suggestion of how to improve my mother\u2019s comfort , their kindness towards the residents is constant & all staff are willing to listen to any concerns I\u2019ve raised . Mum has shown plenty of improvement since she\u2019s been there & we are hopeful it will continue. | [Kevin Edkins] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: My mother in law recently moved here. It is a beautiful place to live. She adores living there and says it really feels like home. The staff are kind and lovely. The surroundings are great, nice furnishings and decoration. If you have a relation who needs care please consider here. | [Barry Miller] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: Excellent facility. Great care","_review_data":"field_69ca61fad6d61","specialisms":"5","_specialisms":"field_6984c896ad526","specialisms_0_specialism_name":"Sensory impairments","_specialisms_0_specialism_name":"field_69873d768bae1","specialisms_1_specialism_name":"Caring for adults under 65 yrs","_specialisms_1_specialism_name":"field_69873d768bae1","specialisms_2_specialism_name":"Dementia","_specialisms_2_specialism_name":"field_69873d768bae1","specialisms_3_specialism_name":"Caring for adults over 65 yrs","_specialisms_3_specialism_name":"field_69873d768bae1","specialisms_4_specialism_name":"Physical disabilities","_specialisms_4_specialism_name":"field_69873d768bae1","_dcc_cqc_beds":"83","_dcc_cqc_rating_safe":"","_dcc_cqc_rating_effective":"","_dcc_cqc_rating_caring":"","_dcc_cqc_rating_responsive":"","_dcc_cqc_rating_well_led":"","_dcc_cqc_report_date":"","_dcc_cqc_previous_rating":"","_dcc_cqc_trajectory":"","_dcc_cqc_enforcement":"none","_dcc_cqc_api_updated":"2026-05-14 06:13:12","_dcc_web_scan_blocked":"0","_dcc_web_dementia_activities":"0","_dcc_web_staff_training":"0","_dcc_web_fees_info":"1","_dcc_web_activities_programme":"0","_dcc_web_staff_profiles":"0","_dcc_web_photo_gallery":"1","_dcc_web_cqc_link":"1","_dcc_web_dementia_mention_reviews":"1","_dcc_web_scan_updated":"2026-05-14 06:13:19","_dcc_score_p1":"55","_dcc_score_p2":"50","_dcc_score_p3":"56","_dcc_score_p4":"78","_dcc_score_p5":"60","_dcc_composite_score":"57.9","_dcc_score_band":"good","_dcc_score_updated":"2026-05-14 06:13:19","cqcbc_location_id":"1-17412818905","cqcbc_provider_id":"1-17397747565","cqcbc_provider_name":"Trinity Manor","cqcbc_brand_name":"","cqcbc_local_authority":"Warwickshire","cqcbc_address_line1":"Springfield Close","cqcbc_town_city":"Stratford-upon-avon","cqcbc_county":"","cqcbc_region":"West Midlands","cqcbc_postcode":"CV37 8GA","cqcbc_latitude":"","cqcbc_longitude":"","cqcbc_phone":"01789600297","cqcbc_website":"www.moraruk.co","cqcbc_registration_status":"Registered","cqcbc_registration_date":"2023-11-22","cqcbc_dormancy":"N","cqcbc_number_of_beds":"83","cqcbc_service_type":"Nursing homes","cqcbc_specialisms":"Caring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities, Sensory impairment","cqcbc_regulated_activities":"Accommodation for persons who require nursing or personal care, Treatment of disease, disorder or injury","cqcbc_overall_rating":"Good","cqcbc_overall_report_date":"","cqcbc_overall_report_link_id":"","cqcbc_rating_safe":"Good","cqcbc_rating_effective":"Good","cqcbc_rating_caring":"Good","cqcbc_rating_responsive":"Good","cqcbc_rating_well_led":"Good","cqcbc_previous_overall_rating":"","cqcbc_rating_trend":"stable","cqcbc_inspection_count":"0","cqcbc_last_report_date":"2025-01-02","cqcbc_last_inspection_date":"2025-01-02","cqcbc_latest_report_link_id":"","cqcbc_fetched_at":"2026-05-07 09:28:28","cqcbc_family_score":"62","cqcbc_score_staff_warmth":"55","cqcbc_score_compassion_dignity":"55","cqcbc_score_resident_happiness":"55","cqcbc_score_cleanliness":"60","cqcbc_score_management_leadership":"60","cqcbc_score_activities_engagement":"55","cqcbc_score_food_quality":"55","cqcbc_score_healthcare":"60","cqcbc_score_explanation":"Trinity Manor holds a Good rating across all five inspection domains, which is a positive baseline, but the published findings contain very little specific detail, so scores reflect the rating rather than rich observational evidence. Visit the home in person and ask detailed questions before drawing firm conclusions.","cqcbc_checklist_verified":"[{\"title\":\"Named registered manager in post\",\"detail\":\"The inspection record confirms a named registered manager, Mrs Linda Halina Miller, and a named nominated individual, Mr Paul Houldey, are in place at the home.\",\"source\":\"Registration record\"}]","cqcbc_checklist_mentioned":"[{\"title\":\"Good rating across all domains\",\"detail\":\"The home was rated Good in all five domains (safe, effective, caring, responsive, and well-led) at its assessment on 2 January 2025. This is a positive overall picture but the published text does not include the underlying observations or testimony that support each rating.\",\"source\":\"Official inspection findings\"},{\"title\":\"Dementia care provided\",\"detail\":\"The home lists dementia as a registered specialism, indicating it is set up and registered to provide dementia care. No further detail about the specific approach, environment design, or staff training is available in the published findings.\",\"source\":\"Registration record\"},{\"title\":\"Nursing care available\",\"detail\":\"Trinity Manor is registered as a nursing home, meaning qualified nursing staff should be on site. The published findings do not specify nurse-to-resident ratios or shift patterns.\",\"source\":\"Registration record\"},{\"title\":\"Specialist support for physical disabilities and sensory impairment\",\"detail\":\"The home is registered to care for people with physical disabilities and sensory impairments, as well as adults under 65. The published findings do not describe how these needs are met in practice.\",\"source\":\"Registration record\"}]","cqcbc_checklist_not_assessed":"[{\"title\":\"Staff described as warm and welcoming\",\"detail\":\"Not covered in the published inspection findings. Observe staff interactions with the people who live there when you visit, particularly in communal areas and corridors.\",\"source\":\"Ask the home directly\"},{\"title\":\"Staff respond to distress appropriately\",\"detail\":\"Not covered in the published inspection findings. Ask how staff are trained to recognise and respond to distress in people living with dementia.\",\"source\":\"Ask the home directly\"},{\"title\":\"Residents not rushed\",\"detail\":\"Not covered in the published inspection findings. Watch the pace of interactions during your visit, particularly around mealtimes and personal care.\",\"source\":\"Ask the home directly\"},{\"title\":\"Good food quality with choice\",\"detail\":\"Not covered in the published inspection findings. Ask to see a week's menu, ask whether pureed or modified-texture meals are available, and if possible visit at a mealtime.\",\"source\":\"Ask the home directly\"},{\"title\":\"Clean, hygienic premises\",\"detail\":\"Not covered in the published inspection findings. Look for clean floors, odour-free corridors, and visible cleaning schedules during your visit.\",\"source\":\"Ask the home directly\"},{\"title\":\"Varied activity programme\",\"detail\":\"Not covered in the published inspection findings. Ask to see the last two weeks of the activity schedule and ask who runs activities on weekends.\",\"source\":\"Ask the home directly\"},{\"title\":\"Visible, approachable management\",\"detail\":\"Not covered in the published inspection findings. Ask how long the current manager has been in post and whether they are regularly present on the floor.\",\"source\":\"Ask the home directly\"},{\"title\":\"Privacy and dignity respected\",\"detail\":\"Not covered in the published inspection findings. Observe whether staff knock before entering rooms and address people by their preferred names.\",\"source\":\"Ask the home directly\"},{\"title\":\"Dementia-friendly environment\",\"detail\":\"Not covered in the published inspection findings. Ask about signage, contrast colours, memory boxes, and how the physical environment supports orientation.\",\"source\":\"Ask the home directly\"},{\"title\":\"Families welcomed\",\"detail\":\"Not covered in the published inspection findings. Ask whether there are any restrictions on visiting times and how the home involves families in care planning.\",\"source\":\"Ask the home directly\"},{\"title\":\"Care plans reflect individual preferences\",\"detail\":\"Not covered in the published inspection findings. Ask whether care plans record preferred names, life history, food preferences, and daily routines.\",\"source\":\"Ask the home directly\"},{\"title\":\"End-of-life plans in place\",\"detail\":\"Not covered in the published inspection findings. Ask whether the home has a designated lead for end-of-life care and whether advance care planning conversations happen routinely.\",\"source\":\"Ask the home directly\"},{\"title\":\"Home learns from incidents\",\"detail\":\"Not covered in the published inspection findings. Ask how falls and incidents are recorded, reviewed, and used to change practice.\",\"source\":\"Ask the home directly\"},{\"title\":\"Staffing levels adequate\",\"detail\":\"Not covered in the published inspection findings. Ask how many care staff and nurses are on duty during the day and overnight for 83 residents.\",\"source\":\"Ask the home directly\"},{\"title\":\"Staff trained in dementia care\",\"detail\":\"Not covered in the published inspection findings. Ask what dementia-specific training all staff complete and how recently the care team were trained.\",\"source\":\"Ask the home directly\"},{\"title\":\"Communication with families\",\"detail\":\"Not covered in the published inspection findings. Ask how the home contacts families when something changes and how often formal reviews take place.\",\"source\":\"Ask the home directly\"},{\"title\":\"Care plan review frequency\",\"detail\":\"Not covered in the published inspection findings. Ask how often care plans are formally reviewed and whether families are invited to contribute.\",\"source\":\"Ask the home directly\"},{\"title\":\"Night staffing numbers\",\"detail\":\"Not covered in the published inspection findings. Ask specifically how many permanent carers and nurses are on duty overnight across the whole building.\",\"source\":\"Ask the home directly\"},{\"title\":\"Agency staff usage\",\"detail\":\"Not covered in the published inspection findings. Ask what proportion of shifts in the last month were covered by agency staff rather than permanent employees.\",\"source\":\"Ask the home directly\"},{\"title\":\"Outdoor space and gardens\",\"detail\":\"Not covered in the published inspection findings. Ask whether there is safe, accessible outdoor space and whether people are supported to use it.\",\"source\":\"Ask the home directly\"},{\"title\":\"One-to-one activities for people who cannot join groups\",\"detail\":\"Not covered in the published inspection findings. Ask how people who are unable to take part in group activities are kept engaged and stimulated throughout the day.\",\"source\":\"Ask the home directly\"}]","cqcbc_verdict":"Trinity Manor, in Stratford-upon-Avon, was assessed on 2 January 2025 and rated Good across all five inspection domains: safe, effective, caring, responsive, and well-led. A Good rating in every domain is a solid baseline and means inspectors found no significant concerns at the time of their visit. The home is registered as a nursing home with 83 beds and holds specialist registrations for dementia care, physical disabilities, sensory impairment, and care for adults under 65.\n\nThe main limitation of this report is that the published inspection text contains very little specific detail beyond the ratings themselves. There are no recorded staff observations, no resident or family quotes, and no descriptions of how care is delivered day to day. That means the Good rating cannot yet be translated into the kind of specific reassurance most families need. Before making a decision, visit the home in person at a mealtime if possible, ask to see last week's actual staffing rota (including overnight), and ask how many permanent rather than agency staff were on shift. Those three steps will tell you more than the published findings currently can.","cqcbc_domain_safe":"{\"found\":\"The home was rated Good for safety at its January 2025 assessment. Beyond the rating itself, the published inspection text does not provide specific detail about staffing numbers, medicines management, falls recording, or infection control practice. The home is registered as a nursing home, meaning qualified nursing staff should be available around the clock, but shift-by-shift ratios are not described in the published findings. With 83 beds and specialist needs including dementia, physical disabilities, and sensory impairment, the staffing picture is particularly important to explore directly.\",\"quotes\":[],\"family_meaning\":\"A Good safety rating means inspectors did not identify significant risks when they visited, which is reassuring as a starting point. However, Good Practice research consistently shows that safety can look very different at night compared with daytime, and that homes relying heavily on agency staff can struggle to maintain consistent, safe care for people with dementia. Our review data shows that staff attentiveness is mentioned in around 14% of positive family reviews, suggesting it is a real, noticeable quality rather than an abstract one. Because the published findings give no specific detail here, you will need to ask direct questions about overnight staffing and agency use before you can feel genuinely confident.\",\"evidence_base\":\"The IFF Research and Leeds Beckett rapid evidence review found that night staffing ratios are among the strongest predictors of safety incidents, particularly falls, in homes caring for people with dementia. Homes with consistent permanent night staff show significantly better outcomes than those relying on rotation or agency cover.\",\"watch_out\":\"Ask the manager to show you the actual staffing rota for the past two weeks, not a template. For each night shift, count how many permanent carers and nurses were on duty across the building and how many of those shifts were covered by agency staff.\"}","cqcbc_domain_effective":"{\"found\":\"Trinity Manor was rated Good for effectiveness at its January 2025 assessment. The home holds specialist registrations for dementia care, nursing, physical disabilities, and sensory impairment, which means it is set up to manage complex health needs. The published inspection text does not describe care plan content, GP access arrangements, medicines administration practice, or the detail of dementia training. As a nursing home, the presence of registered nurses should support healthcare management, but the specifics are not available in the published findings.\",\"quotes\":[],\"family_meaning\":\"Effectiveness covers some of the things families care most about, including whether staff genuinely understand your parent's condition, whether care plans reflect who your parent is as a person, and whether health problems are spotted early. Food quality, which features in around 20.9% of positive family reviews, is also part of this picture: a home that pays attention to meals, texture modification, and individual preferences is usually paying attention to care more broadly. The inspection findings do not currently give enough detail to verify any of this, so ask to read a sample care plan on your visit and ask when the care plan for your parent would first be reviewed after admission.\",\"evidence_base\":\"The Good Practice evidence base identifies care plans as living documents that should be reviewed at least monthly for people with advancing dementia, with family input recorded at each review. Homes that treat care plans as administrative tick-boxes rather than genuinely person-centred records tend to score lower on family satisfaction over time.\",\"watch_out\":\"Ask how often care plans are formally reviewed, who leads the review, and whether families are invited to contribute in writing or in person. Then ask to see an example of a completed review to check whether it records changes in the person's preferences, not just their clinical needs.\"}","cqcbc_domain_caring":"{\"found\":\"The home was rated Good for caring at its January 2025 assessment. Staff warmth and compassion are the highest-weighted themes in family satisfaction data, and a Good rating in this domain is meaningful as a signal. However, the published inspection text contains no recorded observations of staff interactions, no quotes from people living at the home, and no descriptions of how dignity and privacy are maintained in practice. The caring rating therefore cannot currently be broken down into specific, observable behaviours.\",\"quotes\":[],\"family_meaning\":\"Staff warmth is the single biggest driver of positive family reviews in our data, mentioned in 57.3% of positive reviews, and compassion and dignity follow closely at 55.2%. What families describe in those reviews are specific, visible things: staff using preferred names, not rushing at mealtimes, sitting down rather than standing over someone, and noticing when a person seems unsettled. A Good caring rating suggests inspectors found this kind of culture when they visited, but without their specific observations in the published report, you cannot rely on the rating alone. Watch the pace of interactions during your visit and notice whether staff acknowledge the people who live there as they pass in corridors, not just when delivering a task.\",\"evidence_base\":\"The Good Practice review highlights that non-verbal communication matters as much as verbal communication in dementia care. Staff who crouch to eye level, use touch appropriately, and maintain calm voices during personal care produce measurably lower levels of distress in people with moderate to advanced dementia compared with staff who are task-focused.\",\"watch_out\":\"During your visit, find a quieter moment and ask a member of care staff what your parent's preferred name would be and how they would find that out on day one. The answer will tell you whether person-centred care is a genuine practice or a policy on paper.\"}","cqcbc_domain_responsive":"{\"found\":\"Trinity Manor was rated Good for responsiveness at its January 2025 assessment. The home holds dementia as a registered specialism, which indicates it is set up to respond to the specific needs of people living with dementia. The published inspection text does not describe the activity programme, how individual preferences are recorded and acted on, how end-of-life care is approached, or how the home responds when someone's needs change. With 83 beds and a mixed population including people under 65 and people with physical and sensory impairments, the activity and engagement offer needs to work for a wide range of people.\",\"quotes\":[],\"family_meaning\":\"Activities and engagement feature in around 21.4% of positive family reviews, and resident happiness, the sense that your parent is settled and has things to look forward to, is mentioned in 27.1%. For people with dementia in particular, Good Practice research points to the importance of individual, meaningful activity rather than group programmes that not everyone can access. That might mean a one-to-one conversation about a person's past work, a familiar domestic task, or time in a garden. The published findings do not currently tell us whether Trinity Manor's activity offer reaches people who cannot join group sessions, so this is an important question to ask directly.\",\"evidence_base\":\"The Good Practice evidence review found that Montessori-based and everyday-task approaches to engagement, such as folding laundry, tending plants, or sorting familiar objects, produce significantly better outcomes for people with moderate to advanced dementia than structured group activities alone. Homes that rely solely on group programmes tend to exclude the people who most need stimulation.\",\"watch_out\":\"Ask the activities coordinator to describe what happened yesterday for someone who stays in their room most of the day and cannot join group sessions. If the answer is vague or focuses only on the group programme, that is worth noting.\"}","cqcbc_domain_well_led":"{\"found\":\"Trinity Manor was rated Good for leadership at its January 2025 assessment. A named registered manager, Mrs Linda Halina Miller, and a named nominated individual, Mr Paul Houldey, are confirmed in the registration record. Good Practice research consistently identifies management stability as one of the strongest predictors of sustained care quality. The published inspection text does not describe management visibility, staff culture, governance systems, or how the home handles complaints and concerns, so the Good rating cannot currently be unpacked further.\",\"quotes\":[],\"family_meaning\":\"Management and leadership account for 23.4% of positive family reviews, and communication with families is mentioned in 11.5%. What families value most in this area is a manager they can actually speak to, a team that knows their parent by name, and a culture where staff feel able to raise concerns without fear. The Good Practice evidence base shows that leadership stability, a manager who has been in post long enough to know the team and the people who live there, is one of the clearest indicators that quality will hold steady rather than drift. The published findings confirm that named leaders are in post, but you will need to meet the manager in person to assess whether they are genuinely embedded in the day-to-day life of the home.\",\"evidence_base\":\"The IFF Research and Leeds Beckett review found that bottom-up empowerment, where care staff feel confident raising concerns and see them acted on, is a stronger predictor of sustained quality than top-down governance processes alone. Homes where staff can name a specific example of something that changed because they raised it tend to perform better over time.\",\"watch_out\":\"When you meet the manager, ask how long they have been in post and ask them to name two or three of the people who live on the dementia unit and tell you something specific about each of them. A manager who knows their residents personally is a very different proposition from one who manages at a distance.\"}","cqcbc_ai_generated_date":"2026-05-07 09:28:28","_seopress_titles_title":"Trinity Manor – Dementia, Residential, Respite & Nursing Home in Stratford-upon-avon, Warwickshire","_seopress_titles_desc":"If you live near Stratford-upon-avon, Warwickshire, Dementia Care Choices walks with you through every stage of Dementia. From the first signs of Dementia to finding the right care home, we help you stay informed and organised throughout,","cqcbc_safe_found":"The home was rated Good for safety at its January 2025 assessment. Beyond the rating itself, the published inspection text does not provide specific detail about staffing numbers, medicines management, falls recording, or infection control practice. The home is registered as a nursing home, meaning qualified nursing staff should be available around the clock, but shift-by-shift ratios are not described in the published findings. With 83 beds and specialist needs including dementia, physical disabilities, and sensory impairment, the staffing picture is particularly important to explore directly.","cqcbc_safe_family_meaning":"A Good safety rating means inspectors did not identify significant risks when they visited, which is reassuring as a starting point. However, Good Practice research consistently shows that safety can look very different at night compared with daytime, and that homes relying heavily on agency staff can struggle to maintain consistent, safe care for people with dementia. Our review data shows that staff attentiveness is mentioned in around 14% of positive family reviews, suggesting it is a real, noticeable quality rather than an abstract one. Because the published findings give no specific detail here, you will need to ask direct questions about overnight staffing and agency use before you can feel genuinely confident.","cqcbc_safe_evidence_base":"The IFF Research and Leeds Beckett rapid evidence review found that night staffing ratios are among the strongest predictors of safety incidents, particularly falls, in homes caring for people with dementia. Homes with consistent permanent night staff show significantly better outcomes than those relying on rotation or agency cover.","cqcbc_safe_watch_out":"Ask the manager to show you the actual staffing rota for the past two weeks, not a template. For each night shift, count how many permanent carers and nurses were on duty across the building and how many of those shifts were covered by agency staff.","cqcbc_effective_found":"Trinity Manor was rated Good for effectiveness at its January 2025 assessment. The home holds specialist registrations for dementia care, nursing, physical disabilities, and sensory impairment, which means it is set up to manage complex health needs. The published inspection text does not describe care plan content, GP access arrangements, medicines administration practice, or the detail of dementia training. As a nursing home, the presence of registered nurses should support healthcare management, but the specifics are not available in the published findings.","cqcbc_effective_family_meaning":"Effectiveness covers some of the things families care most about, including whether staff genuinely understand your parent's condition, whether care plans reflect who your parent is as a person, and whether health problems are spotted early. Food quality, which features in around 20.9% of positive family reviews, is also part of this picture: a home that pays attention to meals, texture modification, and individual preferences is usually paying attention to care more broadly. The inspection findings do not currently give enough detail to verify any of this, so ask to read a sample care plan on your visit and ask when the care plan for your parent would first be reviewed after admission.","cqcbc_effective_evidence_base":"The Good Practice evidence base identifies care plans as living documents that should be reviewed at least monthly for people with advancing dementia, with family input recorded at each review. Homes that treat care plans as administrative tick-boxes rather than genuinely person-centred records tend to score lower on family satisfaction over time.","cqcbc_effective_watch_out":"Ask how often care plans are formally reviewed, who leads the review, and whether families are invited to contribute in writing or in person. Then ask to see an example of a completed review to check whether it records changes in the person's preferences, not just their clinical needs.","cqcbc_caring_found":"The home was rated Good for caring at its January 2025 assessment. Staff warmth and compassion are the highest-weighted themes in family satisfaction data, and a Good rating in this domain is meaningful as a signal. However, the published inspection text contains no recorded observations of staff interactions, no quotes from people living at the home, and no descriptions of how dignity and privacy are maintained in practice. The caring rating therefore cannot currently be broken down into specific, observable behaviours.","cqcbc_caring_family_meaning":"Staff warmth is the single biggest driver of positive family reviews in our data, mentioned in 57.3% of positive reviews, and compassion and dignity follow closely at 55.2%. What families describe in those reviews are specific, visible things: staff using preferred names, not rushing at mealtimes, sitting down rather than standing over someone, and noticing when a person seems unsettled. A Good caring rating suggests inspectors found this kind of culture when they visited, but without their specific observations in the published report, you cannot rely on the rating alone. Watch the pace of interactions during your visit and notice whether staff acknowledge the people who live there as they pass in corridors, not just when delivering a task.","cqcbc_caring_evidence_base":"The Good Practice review highlights that non-verbal communication matters as much as verbal communication in dementia care. Staff who crouch to eye level, use touch appropriately, and maintain calm voices during personal care produce measurably lower levels of distress in people with moderate to advanced dementia compared with staff who are task-focused.","cqcbc_caring_watch_out":"During your visit, find a quieter moment and ask a member of care staff what your parent's preferred name would be and how they would find that out on day one. The answer will tell you whether person-centred care is a genuine practice or a policy on paper.","cqcbc_responsive_found":"Trinity Manor was rated Good for responsiveness at its January 2025 assessment. The home holds dementia as a registered specialism, which indicates it is set up to respond to the specific needs of people living with dementia. The published inspection text does not describe the activity programme, how individual preferences are recorded and acted on, how end-of-life care is approached, or how the home responds when someone's needs change. With 83 beds and a mixed population including people under 65 and people with physical and sensory impairments, the activity and engagement offer needs to work for a wide range of people.","cqcbc_responsive_family_meaning":"Activities and engagement feature in around 21.4% of positive family reviews, and resident happiness, the sense that your parent is settled and has things to look forward to, is mentioned in 27.1%. For people with dementia in particular, Good Practice research points to the importance of individual, meaningful activity rather than group programmes that not everyone can access. That might mean a one-to-one conversation about a person's past work, a familiar domestic task, or time in a garden. The published findings do not currently tell us whether Trinity Manor's activity offer reaches people who cannot join group sessions, so this is an important question to ask directly.","cqcbc_responsive_evidence_base":"The Good Practice evidence review found that Montessori-based and everyday-task approaches to engagement, such as folding laundry, tending plants, or sorting familiar objects, produce significantly better outcomes for people with moderate to advanced dementia than structured group activities alone. Homes that rely solely on group programmes tend to exclude the people who most need stimulation.","cqcbc_responsive_watch_out":"Ask the activities coordinator to describe what happened yesterday for someone who stays in their room most of the day and cannot join group sessions. If the answer is vague or focuses only on the group programme, that is worth noting.","cqcbc_well_led_found":"Trinity Manor was rated Good for leadership at its January 2025 assessment. A named registered manager, Mrs Linda Halina Miller, and a named nominated individual, Mr Paul Houldey, are confirmed in the registration record. Good Practice research consistently identifies management stability as one of the strongest predictors of sustained care quality. The published inspection text does not describe management visibility, staff culture, governance systems, or how the home handles complaints and concerns, so the Good rating cannot currently be unpacked further.","cqcbc_well_led_family_meaning":"Management and leadership account for 23.4% of positive family reviews, and communication with families is mentioned in 11.5%. What families value most in this area is a manager they can actually speak to, a team that knows their parent by name, and a culture where staff feel able to raise concerns without fear. The Good Practice evidence base shows that leadership stability, a manager who has been in post long enough to know the team and the people who live there, is one of the clearest indicators that quality will hold steady rather than drift. The published findings confirm that named leaders are in post, but you will need to meet the manager in person to assess whether they are genuinely embedded in the day-to-day life of the home.","cqcbc_well_led_evidence_base":"The IFF Research and Leeds Beckett review found that bottom-up empowerment, where care staff feel confident raising concerns and see them acted on, is a stronger predictor of sustained quality than top-down governance processes alone. Homes where staff can name a specific example of something that changed because they raised it tend to perform better over time.","cqcbc_well_led_watch_out":"When you meet the manager, ask how long they have been in post and ask them to name two or three of the people who live on the dementia unit and tell you something specific about each of them. A manager who knows their residents personally is a very different proposition from one who manages at a distance.","pp_cqc_url":"https:\/\/www.cqc.org.uk\/location\/1-17412818905","_edit_lock":"1778146097:1"}

The home provides specialist support for people with sensory impairments and physical disabilities, welcoming both younger adults under 65 and older people. Dementia care is also available within designated areas of the home.

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