Triple Trees Residential Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds28
- SpecialismsCaring for adults over 65 yrs, Dementia
- Last inspected2018-12-11
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families describe a place where staff take time to smile and chat, never rushing past residents. There's a real sense of contentment here, with long-term residents expressing they want to stay. The atmosphere feels unhurried and emotionally present.
The eight family priority themes
- Staff warmth75
- Compassion & dignity85
- Cleanliness65
- Activities & engagement60
- Food quality55
- Healthcare60
- Management & leadership70
- Resident happiness70
What inspectors found
Inspected 2018-12-11
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the last full inspection. This covers training, care planning, healthcare access, and nutrition. The home is registered as a dementia specialist, which implies some level of dementia-specific training is expected. No specific detail about care plan review frequency, GP access arrangements, or dementia training content is included in the published summary.Is this home caring?
The Caring domain was rated Outstanding at the last full inspection in December 2018, the highest possible rating. Outstanding is awarded only when inspectors find specific, compelling evidence of compassionate, dignified, and person-centred interactions. This rating was not challenged at the July 2023 monitoring review. The published summary does not reproduce the specific observations or quotes that supported this rating.Is the home responsive?
The Responsive domain was rated Good at the last full inspection. Responsiveness covers activities, engagement, individual life histories, and end-of-life planning. The home specialises in dementia care, which implies an expectation of tailored, individual approaches. No specific detail about the activities programme, one-to-one engagement, or advance care planning is included in the published summary.Is the home well-led?
The Well-led domain was rated Good at the last full inspection. The home is run by Follett Care Limited and has two registered managers listed: Mrs Lidiya Augustine and Mrs Emily George, with Mrs Emily George also recorded as Nominated Individual. This dual registration and the Nominated Individual role suggest an accountable management structure. No detail about governance processes, staff culture, or how the home handles concerns is included in the published summary.
Source: CQC inspection report →
What the evidence base says
The home specialises in dementia care and supporting adults over 65. Their approach focuses on continuous observation while maintaining resident independence. The dementia care model here balances supervision with social connection. Residents benefit from being around others rather than isolated, with staff skilled at reading subtle changes in mood or comfort. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Tripletrees earns a score of 72, anchored by an Outstanding rating for Caring, which reflects strong evidence of warm, dignified staff practice. Most other areas score in the positive but general range because the published inspection report contains limited specific detail to draw on.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
Families describe a place where staff take time to smile and chat, never rushing past residents. There's a real sense of contentment here, with long-term residents expressing they want to stay. The atmosphere feels unhurried and emotionally present.
What inspectors have recorded
Staff here understand dementia care deeply. They position themselves to keep gentle watch over residents, spotting early signs of distress or agitation. During end-of-life care, night staff provide frequent comfort checks with touching attention to personal dignity.
How it sits against good practice
For families navigating dementia's challenges, Tripletrees offers both professional expertise and heartfelt care.
Worth a visit
Tripletrees, on Ferndale Road in Burgess Hill, was rated Good overall at its last full inspection in December 2018, with the Caring domain rated Outstanding. That Outstanding rating for Caring is the most meaningful signal in these published findings: inspectors only award it when they find specific, compelling evidence that staff treat people with genuine warmth, dignity, and respect. The home specialises in dementia care for adults over 65 and has 28 beds. A monitoring review carried out in July 2023 found no evidence to change the ratings, meaning the home has held this profile for several years. The main limitation here is the age of the full inspection and the thin detail in the published summary. The last comprehensive report dates from December 2018, which means the specific evidence behind those ratings is now more than six years old. Staffing, management, and culture can change significantly in that time. Before making a decision, ask to speak to the registered manager about what has changed since 2018, request to see last week's actual staffing rota (not the template), and pay close attention to how staff interact with residents during your visit, particularly whether they use preferred names and move without rushing.
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In Their Own Words
How Triple Trees Residential Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where watchful care meets genuine warmth and dignity
Tripletrees – Expert Care in Burgess Hill
When dementia changes everything, families need somewhere that truly understands. Tripletrees in Burgess Hill offers that understanding through careful observation and genuine warmth. Recent upgrades have created comfortable, spacious rooms where residents feel settled and content.
Who they care for
The home specialises in dementia care and supporting adults over 65. Their approach focuses on continuous observation while maintaining resident independence.
The dementia care model here balances supervision with social connection. Residents benefit from being around others rather than isolated, with staff skilled at reading subtle changes in mood or comfort.
“For families navigating dementia's challenges, Tripletrees offers both professional expertise and heartfelt care.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Tripletrees earns a score of 72, anchored by an Outstanding rating for Caring, which reflects strong evidence of warm, dignified staff practice. Most other areas score in the positive but general range because the published inspection report contains limited specific detail to draw on.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
Families describe a place where staff take time to smile and chat, never rushing past residents. There's a real sense of contentment here, with long-term residents expressing they want to stay. The atmosphere feels unhurried and emotionally present.
What inspectors have recorded
Staff here understand dementia care deeply. They position themselves to keep gentle watch over residents, spotting early signs of distress or agitation. During end-of-life care, night staff provide frequent comfort checks with touching attention to personal dignity.
How it sits against good practice
For families navigating dementia's challenges, Tripletrees offers both professional expertise and heartfelt care.
Worth a visit
Tripletrees, on Ferndale Road in Burgess Hill, was rated Good overall at its last full inspection in December 2018, with the Caring domain rated Outstanding. That Outstanding rating for Caring is the most meaningful signal in these published findings: inspectors only award it when they find specific, compelling evidence that staff treat people with genuine warmth, dignity, and respect. The home specialises in dementia care for adults over 65 and has 28 beds. A monitoring review carried out in July 2023 found no evidence to change the ratings, meaning the home has held this profile for several years. The main limitation here is the age of the full inspection and the thin detail in the published summary. The last comprehensive report dates from December 2018, which means the specific evidence behind those ratings is now more than six years old. Staffing, management, and culture can change significantly in that time. Before making a decision, ask to speak to the registered manager about what has changed since 2018, request to see last week's actual staffing rota (not the template), and pay close attention to how staff interact with residents during your visit, particularly whether they use preferred names and move without rushing.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Triple Trees Residential Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Triple Trees Residential Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where watchful care meets genuine warmth and dignity
Tripletrees – Expert Care in Burgess Hill
When dementia changes everything, families need somewhere that truly understands. Tripletrees in Burgess Hill offers that understanding through careful observation and genuine warmth. Recent upgrades have created comfortable, spacious rooms where residents feel settled and content.
Who they care for
The home specialises in dementia care and supporting adults over 65. Their approach focuses on continuous observation while maintaining resident independence.
The dementia care model here balances supervision with social connection. Residents benefit from being around others rather than isolated, with staff skilled at reading subtle changes in mood or comfort.
Management & ethos
Staff here understand dementia care deeply. They position themselves to keep gentle watch over residents, spotting early signs of distress or agitation. During end-of-life care, night staff provide frequent comfort checks with touching attention to personal dignity.
The home & environment
The recent facility improvements have made a real difference. Bedrooms are spacious with quality furnishings that families say surpass previous care settings. Thoughtful touches like well-placed accessible toilets show attention to practical comfort.
“For families navigating dementia's challenges, Tripletrees offers both professional expertise and heartfelt care.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
